Hampstead Tea Reviews 664

Absolute joke

After my first order with Hampstead Tea I was sent a survey to fill in with the promise of a £5 discount if I completed it. I never usually bother with these things, or with on line reviews, but I did fill in the survey (which took longer than they said it would) only to NOT receive my discount code.

Emailed the company to ask for the code. Was eventually sent one which did not work. I was so cross by the waste of time and untruthful promise, I contacted them again. I was then asked what I had ordered (tea?!) as it “should have worked” Having responded to this question, it has been radio silence ever since.

This is no way to run a business. I’m feel completely cheated by Hampstead Tea. Wasted my time and raised my blood pressure too, I expect.

For ages I was looking for a good organic Earl Grey and just by chance found Hampstead. Quick delivery and OMG what a fantastic quality I got. will become a regular customer. i am thrilled finally have found my tea supplier. A really happy customer who would love to give 10 points

Love the organic green tea!!!
I really like the speed of delivery, packaging was very neat I really appreciate the effort.

I ordered from Hampstead Tea 27.06.24 with 48 hour delivery. However, Royal Mail did not deliver my parcel, I just received emails from RM saying they attempted delivery but I wasn't home. I DEFINITELY was ill at home and wasted two days in a row waiting for my delivery. As the delivery person didn't turn up, no missed delivery card was left so couldn't request a redelivery that way. I got an error message every time I tried to action a redelivery via the RM website. RM are impossible to get hold of on the phone and they did not respond to my written complaint regarding this. It's now 11.07.24 and I still have not received my order.

I contacted Hampstead Tea via email 02.07.24 after experiencing a recent heart attack, and asked them for help with my delivery, but I didn't receive a reply until 08.07.24. I confirmed I was still waiting for my order, then rep Olivia offered me a replacement order to be sent via DPD, said they would retrieve the original order back from RM, and asked me to confirm the new DPD delivery date. I confirmed 13.07.24. Then Olivia replied saying that Hampstead Tea would NOT now give me the replacement order, and that it's not their fault RM didn't deliver! They blatantly lied to me! If they offered a replacement then they should honor it instead of making excuses. I am now left with no help whatsoever from Hampstead Tea despite ordering directly from them, and still struggling to get RM to respond and deliver my package.

If this is how Hampstead Tea treats their customers, I don't see why I should order from them ever again!

Great price great taste but I have recently used the ‘Sleepwell’ tea bag and it rips when you take it out of the sleeve resulting in floating tea leaves! I recently complained direct to the Hampstead and they haven’t responded!

I am a regular buyer of Hampstead Teas Wild Rosehip & Hibiscus teabags. They are great company to deal with as the quality of the product is away great and the price is very reasonable. They deliver quickly and well packaged and the packaging is so pretty. I frequently recommend them to my friends who often want one of my teabags !

Great company to deal with. I have been using their green tea for years simply the best product.

Been using Hampstead for years. Ethical, good range of teas, well priced for the excellent quality. Packaging for delivery as eco as it's possible to be. One of the few teabag makes which is truly home-compostable (most makes are only recyclable via council food waste)

Great organic fair trade tea, and arrived very quickly. Hooray!

Great product, fast delivery, good price with the special offer. All round excellent 5 star service

Really tasty tea. Become a tea snob and won’t drink other brands now 😂

The scent emitted when I cut open the parcel was incredible... I knew immediately, I had made the right choice...

Excellent in every way! Perfect tea, quick delivery

I knew what I wanted so it was easy to place my order, although I forgot to apply my discount code.
My order arrived promptly and well packaged.

I needed a stock up of tea and had tried Hampstead from a local shop. Upon visiting the website I found a great variety of teas to choose from! I placed my order and it was dispatched within 24 hours and delivered within 72 hours which I did not expect. Other orders from different companies recently have taken over a week to arrive with me so I was pleasantly surprised! Great range, beautiful packaging and fast delivery. What more can you ask for?

Glad to have found this wonderful tea. My order came very swiftly and that’s me stocked up.