Most everything went as expected. The flights, bus connections and hotel were all good. My only concerns are as follows: The Whale watching trip was supposed to supply us with rain/waterproof gear t... See more
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At Great Value Vacations, our mission is to be the pre-packaged vacation solution provider from the US to the most desirable vacation destinations in the world. We offer premium, pre-built vacation packages to the top destinations in the world. Our vacations feature itineraries designed by travel experts and superior accommodations which have been hand-picked and vetted for quality. What’s more, we offer these vacations packages at Great Value prices that are at or better than if you were to purchase the components separately. Our state-of-the-art technology provides our customers with an easy to use booking system that allows you to book complicated vacations with just a few clicks.
486 Sunrise Hwy, 11570, Rockville Centre, NY, United States
Replied to 99% of negative reviews
Typically replies within 24 hours
It was our first time going to Europe. I called Great Value Vacations with my questions. Each time the associates were so helpful. The affordable option worked out well for us. The hotel was close to stores and the underground in London.
Regular communication and attention to detail. It wasn't clear, though, that the general itinerary would function as vouchers for included activities, that was the case for special vouchers printed for extra activities.
Reply from Great Value Vacations
Everything was wonderful. We were well taken care of and everyone was nice and ontime.
No complaints.
We will use Great Value Vacations in the future.
Our hotel was nice and in a good location. The transportation was ok, the Blue Lagoon was fine but the transportation was not very feasible. We had to get our own ride to the city, because we were going to have to wait 2 hours more when we were done at the lagoon, to get a ride after taking an overnight flight, and visiting the spa.
Reply from Great Value Vacations
This is our 5th vacation with Great Value. I love booking GVV. It's so easy and the team are so helpful! The hotels included in the package are always 4 star and convenient. I could not recommend GVV enough.
All the details were spot on! The drivers that were arranged were on time. The arrangements from island to island were clear and easy to follow.
Very responsive to telephone calls, especially explaining logistics and resolving issues when PLAY airline cancelled trip.
Hotels were ALL excellent, beautiful and clean
Trip was wonderful value for cost. Prepared itinerary and documents were well organized and provided detailed information.
Reply from Great Value Vacations
This was my third (and last) trip with GVV. My first trip, to Greece, was wonderful. Hotels were convenient, transfers were provided, and even when we made an error and got off the ferry on the wrong island, our agent took care of us. The second trip was not nearly so good. The Madrid hotel, an Ibis, was far from both the city center and from transit. All flights were delayed, though likely that was not on GVV. This trip was unsatisfactory. A rescheduled flight resulted in an extra day in Madrid at our expense. Both the service and the size of the plane on our Iberia flight home were awful. GVV booked 2 out of 3 rooms as doubles, not twins, forcing us to do battle with hotels to get twin beds. The London hotel was reasonably convenient, but Rome and Paris were far from attractions. Ibis styles hotels are lacking. Flight changes resulted in our having only 1 full day in Rome. The late train ride from London resulted in our losing time in Paris. Overall, the trip was far from satisfactory and we are highly unlikely to use GVV again.
Reply from Great Value Vacations
Great Maui Vacation. We have booked several trips through Great Value Vacations and every experience has been top notch. Maui was another one of our great experiences through GVV. Flights and hotel were great. Can't wait to use GVV again soon.
Reply from Great Value Vacations
A great trip to Ireland. We really enjoyed the west coast and countryside, even though we had many rainy days. My one complaint would be about staying at the Ocean Sands hotel. While that may be a lovely place to stay in the summer, during a cold, rainy fall day there was nothing to do, and nowhere close to go. I would have rather stayed at a hotel in Sligo, instead of having to drive nearly an hour to get to Sligo. Otherwise all of the other locals were amazing!
Reply from Great Value Vacations
For our first time using Great Value we did Ireland by Rail. I thought they did a fantastic job with logistics, hotels etc. Everything was conveniently located. Just note that flights and rooms are economy so if you want to pick seats or upgrade rooms, it's on your own dime. Definitely would use them for next trip
Reply from Great Value Vacations
It was the first time taking a tour, so I appreciated that it was all inclusive and planned out for us
Reply from Great Value Vacations
Smooth trip. No issue or hiccups. Very easy to get around. We'll worth the price.
Reply from Great Value Vacations
Train tickets were not coordinated by Great Value with our travelling companions, even though the reservations were marked as travelling together. It costs us 300 Euros to purchase new tickets to travel with our friends. Great Value was not helpful at all prior to our departure. We will be certainly consider this when booking another trip.
Reply from Great Value Vacations
We did not feel the castle provided a quality stay. The room was dirty, did not have the amenities listed on the website and the restaurant lacked customer service and enjoyable food. There were 2 weddings booked at the same time and no boundaries for noise control. It took over 2 hrs to get out rental car from Enterprise. Although these things are not the fault of your company, you may want to reconsider using these vendors in the future.
Reply from Great Value Vacations
Again, using Great Value, made it possible for us to have a wonderful vacation! Our time in Greece, will be one of our most memorable vacations! They arranged everything for us to have a stress free time and to enjoy our visit to Athens and two Greek islands. Hope to travel again with help and planning!
Reply from Great Value Vacations
This was my third trip with GVV. The first trip, to Greece, was delightful. We had transfers to and from the airport and to all our hotels, conveniently located hotels, and unparalleled customer support. Our second trip, which included Portugal and Spain, was much worse. No transfers, and the hotel in Madrid, an IBIS hotel, was inconveniently located and required a great deal of walking to get to public transit.
The last trip, however, is the one that will cause me to never use GVV again. It was billed as 2 nights in London, 2 nights in Paris, and 2 nights in Rome. To begin the disaster, there was a flight cancellation that rebooked us onto a flight that required an additional night in Madrid on the way home. GVV notified us. I emailed and called (calling GVV is useless unless your trip is within 48 hours) with no response, so and so I reconfigured the trip. GVV reached out much later, but I had already jumped through hoops and went with my plan. They booked us into a reasonable hotel in London, then set up the train trip to Paris to ensure that we got there in the evening. The hotel was a distance from transit, and they had us booked into room with a double bed when we requested a twin room. The hotel clerk graciously moved us, but showed us paperwork from GVV which did not match our paperwork from the company. The hotel was an IBIS, and again, as in Spain, quite disappointing. The flight to Rome was such that we essentially had 2 nights and only 1 day in Rome. Again, the hotel was miles from the city center and inconvenient for transit. We spent a fortune on airport transit to rooms, as we arrived in the evening and were not familiar with public transit. All in all, the trip was a disappointment and we will not be using GVV again.
Reply from Great Value Vacations
Tours were cancelled on me (both Northern Lights and also Golden Circle), hotel 'upgrade' was not an upgrade as hotel was out in the boonies.
Reply from Great Value Vacations
Great Value Vacations used WestJet, a horrible Cdn airline that cost us an additional $200 each in addition to cost just for luggage and seats with a 6 hour lay-over in Calgary (we only booked seats for the long haul portion); they used Alva Hotel a 3pm "self-check-in" that thankfully allowed us to check in early (we arrived around 10:30am), but left us 30 minutes waiting outside to figure this all out through an intercom (after 18+ hours of travel). Had we not been able to check in we would have had no-where to store our luggage after arrival (the brits we met had to wait until 3pm); PLUS our room was clean on arrival but not cleaned for our entire 4 night stay (we asked a cleaner day 2 and still wasn't cleaned) and we were only able to get clean towels as we managed to corner a (sweet young man) housekeeper before our last night. Our request for extra pillows was never realized making the twin / single beds hard to get a good nights sleep. The rooms were decorated nicely and the shower was good; staff was pleasant (but didn't always come through); restaurant offered excellent breakfast and our dinner on our last night was great (not sure if Hotel runs restaurant). Our Northern Lights tour didn't happen (due to weather); we trust a refund is forthcoming; our Circle Tour through Rekjavik Excursions was excellent.
Reply from Great Value Vacations
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