Gradwell Reviews 449

Request made to Gradwell via email. Prompt response asking me to submit some information - issue then resolved effectively and efficiently.

Poor customer service especially from lisa, raised a case due to faults on their outbound in writing, gave clear date and time stamps not that they were needed given ALL outbound calls failed! Took them over a day to respond and ask for timestamps which were already provided.

I was shocked. even AI chat bots give better template scripted response and dont make you wait 24 hours without a phone service for the privilege.

Disappointed as a customer of over 15 years....

I have been with Gradwell for many years. The service provided has always been excellent and good value. When I've needed to make changes, had questions, or, very very rarely, had a problem the response and follow up has been first class

Joseph Rodriguez was very helpful when I did not have any internet and he transferred our work line to my mobile very quickly. Very friendly and helpful. Thanks Joseph for all your help

Just moved over to Gradwell using the Wave phone system. Great smooth service so far!

Always answer the phone and ready to help when we need it. We are a large MAT many schools and we help help fast and Gradwell supply. A++

I have been with Gradwell for 20 years + and it's always refreshing to get a positive personalised professional response to queries / tech issues / accounting.
Keep it going!

I have been with Gradwell now for about 5 months and I have been extremely impressed with the level of customer service and support we have received.
We have a 3CX hosted server, SIP trunk and several WAVE VoIP servers.
We have a dedicated account manager, who is always on hand to assist, as well as access to responsive, professional and knowledgeable provisioning and support staff.
I was dubious taking on yet another VoIP provider, but Gradwell have turned out to be significantly better than our other suppliers.
Highly recommended.

I've been a customer for 20+years before most even knew what VOIP was! The gradwell product is great. However customer service/support is the exact opposite. When it works great, but when there is a technical or other problem, it's an absolute nightmare!
If it's business critical for customers to be able to reach you on the phone then please stay away as bottom line it's going to have a very negative impact on your own customer service delivery.
For me it's not been business critical, but I've already started the process of migrating away. Long over due, so you could say I have only myself to blame

I've used Gradwell for many years now and Cassandra was warm, super helpful, calm and patient in establishing the problem with Microsoft when trying to access my original setup password to move my data over to a new computer. Instant, direct service in the UK. Excellent service.

I got a five star service from the port team. Emails and phone calls were answered promptly. Without the usual calls to customer support in another country. This is how support should be done, direct person to person, no bots, no another countries. Highly recommended.

We are new customers however have really noticed the extra mile the company goes to provide a personal touch with support. Ronan in the team has been especially fantastic.

Going from a 10+ year old phone system with a previous supplier, and upgrading to the 3CX system through Gradwell was the smoothest project we have ever dealt with.
When we first enquired about upgrading our phone system we reviewed the quotes from our previous supplier, another competitor and Gradwell, and Gradwell came up trumps for not only their price, but also their customer service. Can not thank Michael more than enough for being able to build us such a good deal that we couldn't turn down.
Every person that i have spoke to at Gradwell are very friendly, really down to earth and easy to talk to.
Sean planned the whole project out with us and everything was all laid out in front of us to see every step that the project would take. There was a great choice of hardware when it came down to phones and headsets and the delivery of the devices was exactly when they told us they would arrive.
Dave knows this 3CX system inside and out, he built the whole system precisely to our specification and i can't thank him enough for all the advice he gave us with it.
I hope the relationship that we have built with Gradwell continues for many years to come.

I've used Gradwell.com for nearly ten years and I recommend them highly. Their sales and support teams are first class and the service is reliable and cost effective. I use their VoIP service to run a holiday let so having a local number is really useful for supporting customers and attracting business.

Very good service

We have been with Gradwell for several years and have absolutely no complaints. The prices have hardly changed over the years and the customer service is excellent! Any problems(and there have hardly been any) we just call.

Just had an excellent and professional experience in my switch of an existing contract to a new Wave contract. A huge shout out to the transition team and in particular to Tawanda Rupere in sales who spent time to understand my business needs and offered me options. I have not seen this level of customer care and attention to needs in a long time. Thanks again.

Oliver

Very many thanks for everything you've done this afternoon installing our new router.

Your whole presence and manner are a credit to you. You stay calm and assured under pressure which is much appreciated.

You are a credit to both yourself and your company.

Having questioned why we had been charged £9.99 a month for dark web searches, I questioned when I had agreed to this service. They could not provide me with the email they’d sent me and after threats of legal action they agreed to refund me. There is no legal basis for taking these payments, they need your express consent before signing you up to a service after a free trial. Shame on you Gradwell!

Sheena was great from start to finish helped me by going above and beyond to help me. Really giving me a good experience. Thank you Sheena