Golden Rule Travel Reviews 102

Nice
Nice
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Davy Mast has taken great care of us for years now. He goes way beyond what should be asked of a travel agent. Our Ministry is able to do more to seek lost souls because Davy is an important part of our team.

On my recent trip, I had 2 separate flights get canceled on a very complicated itinerary. Golden Rule did a great job of getting me rebooked and home as soon as possible. They answered all my questions and came up with great solutions.

Danielle was so helpful getting airfare for our group of 11. She explained the different choices in levels so I could make the best choice for our group. All tickets were arranged and the whole process was seamless.

A few hiccups along the way but overall we were super pleased with Danielle and others who helped make this trip successful.

Golden Rule Travel was my go to when tasked with coordinating a short term missions trip to Mexico. The agents were patient and punctual in answering my many questions. They helped to promptly fix a document error immediately prior to our departure which insured safe, seamless entry to Mexico & re-entry to US. Will call again if needing to organize travel for a church group.

Golden Rule seamlessly handled a rebooking due to weather when the airline wouldn’t help me.

Patrick is AWESOME! We had a missions team from Risen Church in Houston join our ministry, RiverCross Global for work in Zimbabwe. We boarded our plane from Paris to Jo'burg, but then were stuck on the tarmac for HOURS. I texted Patrick to let him know our situation. As soon as we arrived in Jo'burg, our new boarding passes were in our emails. Patrick had gotten all 12 of us rebooked! SO much stress alleviated and time saved! THANK YOU, Patrick! THANK YOU, Golden Rule!

Amazing service time and time again when flights have been delayed or canceled!

Our flights got canceled 12 hours before take-off and Hans spent hours working to make sure the team could all still get to Uganda the same day. He exhausted all options and communicated clearly throughout. Thank you Hans for saving our trip!

The night before my trip, the airline I was traveling with changed my flight schedule so I was going to miss my connecting flight. Golden Rule had a super quick response time and got me sorted with new tickets when I called them in a panic. Very helpful and easy to work with!

GRT has always had great response times with initial scheduling and especially with the most recent rescheduling I had to make. I had been surprised when I got a response to my initial emergency email in less than 5 minutes. Thanks so much for making traveling so much easier!

Golden Rule has been there in emergencies at odd hours and been very helpful.

They were very helpful.
Only thing is it took a while to get a response on the emergency line. Seems that would be a quicker process

Super quick and effective. I'll use them next time too.

They emergency group was very helpful in rearranging our tickets when a friend passed away that we had to fly home a week earlier, even though it was a holiday!

Our experience with Golden Rule has been excellent. They are responsive, knowledgeable and kind. We refer clients to them and our clients have had positive experiences as well as they work with Eldon Wagler to book their travel.

Due to last-minute weather forecasts and a complicated series of connections, I called their off-hours number on Sunday night to see if they could make changes for my Monday morning flights. The “miracle worker” at the other end of the line did it! Ouf, what relief!

Easy to communicate with. Very helpful in booking airline tickets for a large group.

Exemplary - I cannot say enough about all those I have dealt with at Golden Rule Travel - to my most loyal travel specialist, Patrick, and the emergency contact Hans. I even told my boss once that if I couldn't use Golden Rule Travel, I would have to quit!