GenderGP Transgender Services Reviews 853

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service provided, highlighting its helpful and supportive nature. Many reviewers specifically mention feeling at ease and well-supported throughout their interactions, appreciating the kindness and compassion shown by the staff. Consumers also value the clear and thorough explanations provided, which help them understand their treatment options and feel confident in their decisions. The staff, including individuals like James and Megan, are frequently commended for their professionalism, empathy, and ability to create a comfortable and non-judgmental environment. People appreciate the value for money they receive, noting the efficiency and effectiveness of the services. While there are some mixed opinions regarding the clarity of contact procedures, the overall sentiment towards the company's ethics and the dedication of its staff remains overwhelmingly positive.

Based on these reviews

Rated 4 out of 5 stars

The session was great - the host was kind, caring and understanding, and asked the right questions to make sure everything was covered. It would help if the next steps before starting hormones wer... See more

Rated 4 out of 5 stars

Rachel was nice and supportive, she had to ask questions but I didn't feel pressured or anxious. My only issue was with the booking system, as you could book an appointment for the same day but the st... See more

Rated 5 out of 5 stars

Excellent follow-up session with Meg who I have seen before. We chatted away about all aspects of my transition. Was given great advice on getting the best results from my estrogen intake which I will... See more

Rated 5 out of 5 stars

I sought hormone treatment at Gender GP because I couldn't get treatment in my own country and so far it's only been a positive experience. I had a consultation/assessment call with James, who mad... See more

Rated 5 out of 5 stars

James was my session runner and he was absolutely amazing. He was very easy going and I didn’t feel any anxiety or pressure when answering all the necessary questions, and quelled any concerns I had w... See more

Rated 5 out of 5 stars

I had my session with Megan Cartwright and she was very very helpful, welcoming, she made me feel very comfortable and she’s very supportive during the process of getting on hormones. She outlines cos... See more

Rated 5 out of 5 stars

Today I had my information gathering meeting with Rachel Mae. Initially I was full of mixed emotions, anxious, nervous and excited about the next step of my journey. Rachel, was extremely profes... See more

Rated 5 out of 5 stars

I had a great, enlightening and comfortable counselling/meeting with James. He’s able to explain to me how the process works, and how he’ll be in touch and supportive during my journey. I felt heard... See more

Rated 5 out of 5 stars

My advisor was Meg. She was empathetic, helpful and knowledgeable. She answered my questions and offered various options to ease my concerns. In regards to GenderGP itself, finding this service has pr... See more

Rated 5 out of 5 stars

Had my meeting with Megan what a wonderful lady she made me feel at ease from start to finish and she is highly professional and so understanding and has boosted my confidence to reach my transitionin... See more

Rated 5 out of 5 stars

I arranged a session with Gender GP as I wasn’t getting anywhere with the NHS. I didn’t know what to expect and was very nervous however as soon as I joined the call with Megan she put me at ease stra... See more

Rated 5 out of 5 stars

James was the host for me, he was super supportive from the start and really made me feel comfortable to speak with him, really easygoing and I came out of it feeling happy and relieved.

Rated 5 out of 5 stars

I had Megan Cartwright and she was absolutely fantastic! She was so friendly and welcoming and made me feel right at home. I have autism and find it quite hard to talk to people and I’ve found wi... See more

Rated 5 out of 5 stars

I had James as my advisor for my session - he was lovely, making me feel at ease within my appointment and put my best interested first. Fully informed me on everything necessary and made it clear he... See more

Rated 5 out of 5 stars

Had an absolutely amazing experience when talking with Janice Griffiths in taking the next steps with my transition. They was very friendly, very patient, and I felt very safe and supported and felt I... See more

Rated 5 out of 5 stars

I was really nervous before and during the video call but Rachel was very patient, kind and considerate, even when I was struggling to understand some questions or when I was struggling to respond. I... See more

Rated 5 out of 5 stars

Very good. Very supportive. With that much questions, i was more conviced than before, i was sure of my choices beforehand but now im even more determined! I also had gained more insight about side ef... See more

Rated 5 out of 5 stars

I worked with Megan who was extremely helpful, well informed and comforting. I was very nervous and Megan made the whole experience less nerve wracking! A credit to your team.

Rated 5 out of 5 stars

James was amazing, so helpful and supportive. He helped answer all of my questions and knew exactly what to do. I would definitely recommend a video session with him if you need anything!

Rated 5 out of 5 stars

I recently joined Gender GP after a long struggle with my gender identity and they have been nothing but helpful and supportive so far. I had a meeting with Megan Cartwright who helped talk me through... See more

Rated 5 out of 5 stars

Janice and I had a lovely chat this afternoon. She was friendly, open minded, puts you at ease straight away, non judgemental and offered me an amazing amount of encouragement. Can anyone wanting to g... See more

Rated 5 out of 5 stars

I had my IGS with Megan today. I was a little nervous going into it, but Megan immediately put me at ease and was so easy to talk to. We ran through some questions and Megan listened, was understandin... See more

Rated 5 out of 5 stars

We had my son’s IGS with James Morris today, and it was great to see how he understood his anxiety and put him at ease. Kind, considerate session with lots of helpful information and the hope of posi... See more

Rated 5 out of 5 stars

James was very thorough with his explanation on how my journey would go, and explained how it will go through GenderGP and how it would play out if I went with the NHS. I've got a clear understanding... See more

Rated 5 out of 5 stars

I had an information gathering session yesterday with James Morris and I couldn’t be happier with it! He was very understanding of my situation very respectful and was an outgoing kind person! I recom... See more

Rated 5 out of 5 stars

it was great got to talk over all the need to know and persone i spoke to was lovely and overall any stress i had before the zoom call was gone the moment we got to talk so over all super helpfull and... See more

Rated 5 out of 5 stars

I had an information gathering session with Janice and she was great. Listened to me and knew what she was talking about. If I need any future advice then I’ll definitely ask for her help.

Rated 5 out of 5 stars

The google meet with Megan was very professional yet friendly. She asked lots of questions about my past and my future ensuring I was in the right place to move to the next stage of my transition. She... See more

Rated 5 out of 5 stars

I had my information gathering session with Janice Griffiths. She was incredibly lovely, very friendly and informative. She gave me a run down of the process and procedures which is easy to comprehend... See more

Rated 5 out of 5 stars

Absolutely could not recommend it enough. Excellent people doing great work in a timely manner! I spoke to James Morris, and he talked me through everything and answered any of my questions, great guy... See more

Rated 5 out of 5 stars

i just had my GIS litch 10 mins ago, i was so scared when joining, not kidding i was doing deep breaths, megan joined and she was very patient, kind, and soft spoken. she made me comfortable. overa... See more

Rated 5 out of 5 stars

i had a meeting with James Morris today. he helped me to be able to get gender affirming care and he was also extremely nice and caring when listening to my stories

Rated 5 out of 5 stars

I was so nervous but Janice was so lovely and put me right at ease. I felt safe and comfortable the entire time and I appreciated all the safe guarding questions as well

Rated 5 out of 5 stars

I had James Morris and I felt very heard and understood during my Consent Session

Rated 5 out of 5 stars

Thank you very much James for being the name ill remember for helping me to start HRT.

Rated 5 out of 5 stars

Megan was helpful, compassionate, patient and professional in our discussion and was easily and quickly able to answer any follow up questions I had via email.

Rated 5 out of 5 stars

Great so far, Megan has been a great help and has answered all my questions I would heavily recommend her

Rated 5 out of 5 stars

GenderGP have provided a wonderful service! Upon signing up, they quickly arranged for me to have an online consultation. Mine was with Meg, who was very thorough in assessing my situation in a... See more

Rated 5 out of 5 stars

I've just had my first online appointment with GenderGP, with James Morris, and he was great! Video calls make me very nervous but James put me at ease, explained everything in an easy to understand... See more

Rated 5 out of 5 stars

Janice Griffiths was a delight to talk to. She opened the session by talking to me about Doctor Who (because of the username I had when I logged in), which put me at ease. She was friendly, courteous... See more

Rated 5 out of 5 stars

I had my consent session with Megan, and I honestly couldn’t have asked for a better experience. She was kind, understanding, and made me feel completely at ease during what can be a nerve‑wracking... See more

Rated 5 out of 5 stars

James made me feel really comfortable to open up, and gave me so much helpful information. I’ve never had someone understand me like that, it was so special to have someone really hear me the way he d... See more

Rated 5 out of 5 stars

I was quite nervous when first starting the meeting but as James went through it, it really helped me to stay calm, he was very helpful and kind throughout the whole session, overall a great experienc... See more

Rated 5 out of 5 stars

I recently had a really positive experience with GenderGP and wanted to share it. From start to finish, everything was clear, thorough, and handled with real care. After filling in the initial... See more

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Company details

  1. Specialized Clinic
  2. Health Consultant
  3. Medical Clinic

Written by the company

Affirming transgender healthcare services including: medication, hormones, blockers, blood tests, counselling, prescriptions, self-med swap, plus more. Access advice and support from our directory of healthcare professionals from all over the world and use our digital platform to get the advice and support you need to be the real you. GenderGP provides advocacy, support, advice, healthcare and access to a range of complementary services, which enable trans people to live their lives more easily.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

853 reviews

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Hasn’t replied to negative reviews


Rated 5 out of 5 stars

Amazing service

I was confused at first when looking for treatment options other than the NHS with their waiting times, but gendergp made the process quite painless and a meeting with James explained everything in great detail

October 21, 2025
Unprompted review
Rated 5 out of 5 stars

I sought hormone treatment at Gender GP…

I sought hormone treatment at Gender GP because I couldn't get treatment in my own country and so far it's only been a positive experience.
I had a consultation/assessment call with James, who made me feel comfortable and in control of my treatment plan.
Everything I was unsure of was explained to me and I could ask questions.
It was nice talking to a professional who wanted to help me, who listened to me and was on my side.
I'm very excited to finally get treatment and I would recommend Gender GP to anyone seeking treatment.

October 17, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent follow-up session with Meg…

Excellent follow-up session with Meg who I have seen before. We chatted away about all aspects of my transition. Was given great advice on getting the best results from my estrogen intake which I will take. We also set future goals, I'm now booked in for my first laser hair removal session. Invited to keep in touch with Meg about my progress via email between now and my next follow-up session. Came away glowing, feeling excited for the future ✨️

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

Great so far

Great so far, Megan has been a great help and has answered all my questions I would heavily recommend her

October 11, 2025
Unprompted review
Rated 5 out of 5 stars

Megan was helpful

Megan was helpful, compassionate, patient and professional in our discussion and was easily and quickly able to answer any follow up questions I had via email.

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant initial experience!

James was the host for me, he was super supportive from the start and really made me feel comfortable to speak with him, really easygoing and I came out of it feeling happy and relieved.

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience 👍

I worked with Megan who was extremely helpful, well informed and comforting. I was very nervous and Megan made the whole experience less nerve wracking!
A credit to your team.

October 3, 2025
Unprompted review
Rated 5 out of 5 stars

great and helpfull

it was great got to talk over all the need to know and persone i spoke to was lovely and overall any stress i had before the zoom call was gone the moment we got to talk so over all super helpfull and was nice to talk with

September 26, 2025
Unprompted review
Rated 5 out of 5 stars

I had an information gathering session…

I had an information gathering session yesterday with James Morris and I couldn’t be happier with it! He was very understanding of my situation very respectful and was an outgoing kind person! I recommend to pick James Morris for the gathering session 100% ! Thank you 😁

October 2, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

James was my session runner and he was absolutely amazing. He was very easy going and I didn’t feel any anxiety or pressure when answering all the necessary questions, and quelled any concerns I had with ease. He’s a lovely guy and would highly recommend seeing him for a perfect session.

September 29, 2025
Unprompted review
Rated 1 out of 5 stars

Do not use this service

If I could rate this company negative stars I would. My sister began her transition with the help on gender GP. They portray themselves to be helpful and supportive, this is up until a young person realises this was the wrong pathway for them. Gender GP supposedly cancelled her membership after countless requests for this. However, 3 times, three further times, a payment has come out of her account. This is disgusting and morally wrong. Do not chose this service as it is nothing but a black hole of lies and deception.

September 24, 2025
Unprompted review
Rated 5 out of 5 stars

James is the best!

James was amazing, so helpful and supportive. He helped answer all of my questions and knew exactly what to do. I would definitely recommend a video session with him if you need anything!

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

I had my session with Megan Cartwright…

I had my session with Megan Cartwright and she was very very helpful, welcoming, she made me feel very comfortable and she’s very supportive during the process of getting on hormones. She outlines costs clearly, as well as side effects and gives you any resources you need to make sure you know you’re making the best decision in terms of medication. Very lovely lady :)

September 14, 2025
Unprompted review

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