Franklins Solicitors LLP Reviews 1,410

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service provided and highlight the helpfulness and professionalism of the staff. Consumers also appreciate the value for money offered by the company, indicating that the services are well worth the investment. Furthermore, people express confidence in the company's ethical standards. However, a few reviewers mentioned issues with communication, specifically regarding contact with the company. Despite this, the overall sentiment remains highly positive, with many customers recommending the company and expressing their intention to use their services again in the future.

Based on these reviews

Rated 5 out of 5 stars

I have never needed a solicitor before now and I am a first time buyer so I did not know what to expect and I have heard it can be stressful. I have to say I cannot fault Franklins in any way as wit... See more

Company replied

Rated 5 out of 5 stars
Invited

House purchase is stressful, however with the guidance and correct expectations and flag posts all along the process made it as less stressful as possible. I’m grateful to Felicity’s team in helpi... See more

Company replied

Rated 5 out of 5 stars

You always hear horror stories about solicitors when moving house but I’m pleased to say Franklins were absolutely wonderful when it came to both our sale and purchase. The William Jones team were re... See more

Company replied

Rated 5 out of 5 stars

Met Sara in the firm and she gave simple and easy to understand advice. No legal jargons. Also the key aspect the speed in reviewing the documents was fantastic. Highly recommended.

Company replied

Rated 3 out of 5 stars
Invited

Very poor communication throughout the process until I demanded action. It was only when the partner in charge became involved that there was any progress with my purchase at all. Quite disappointed w... See more

Company replied

Rated 5 out of 5 stars
Invited

Can’t thank Scott and his team enough! Very professional and keeping us updated throughout. Everything was dealt with quickly and I couldn’t fault anything at all! Thank you for getting us into... See more

Company replied

Rated 5 out of 5 stars

The entire process was seamless, and every member of staff I dealt with was helpful, approachable, and knowledgeable. Sara Marshall, who handled my legal matter, was highly professional and genuinely... See more

Company replied

Rated 5 out of 5 stars
Invited

Good communication, easy to work with. The conveyancing team handled our sale well, despite all the usual chains & waiting games from one firm to another!

Company replied

Rated 5 out of 5 stars
Invited

Lee and his team were amazing , especially Sarah & Eleanor . At the end of the phone for me the whole step of the way & it was a long time , was nothing I couldn’t ask them & feel stupid . So profes... See more

Company replied

Rated 4 out of 5 stars
Invited

Professional and friendly team and quick to respond to any queries I had. What was also important to me was the fact I could always speak to my assigned lawyer that made the process easier.

Company replied

Rated 5 out of 5 stars

My experience was extremely easy from start to finish. Very approachable and friendly office in MK. I had two appointments in person in dealing with my case and everything was explained to me clearly... See more

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Rated 5 out of 5 stars

We instructed Franklins to manage the purchase of our house. As first-time buyers, we had no idea how the process worked, but Lee Holmes and his team guided us through each step with clarity and pro... See more

Company replied

Rated 5 out of 5 stars

William Jones’ team were fantastic in dealing with our house purchase. Emails were responded to promptly and any queries we raised were answered swiftly. We had no concerns at anytime that things were... See more

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Rated 5 out of 5 stars

William and the team were simply outstanding. Our chain collapsed twice but despite this they were calm patient and followed everything through as requested. There really could not have done more and... See more

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Rated 5 out of 5 stars

Absolutely fantastic law firm with amazing and helpful employees who were always on the ball. The amazing new build team at Franklins in Northampton turned our transaction around in less than a week!... See more

Company replied

Rated 5 out of 5 stars
Invited

They were very efficient and helpful. Always there at the end of the phone to answer any queries or worries I had during the sale of my property. Would highly recommend Franklins.

Company replied

Rated 5 out of 5 stars

Georgia and Charlotte are both lovely friendly ladies who made me feel at ease when I was at their office. Everything was explained to me very clearly and I was kept up to date quickly throughout my e... See more

Company replied

Rated 5 out of 5 stars
Invited

Have used Franklins on all of my 5 houses I have bought and sold always very professional with good services from front desk upwards

Company replied

Rated 5 out of 5 stars

I have recently completed a sale and purchase using Franklins. The team were amazing at all stages. Although dealing with many problems Franklins remained professional and supportive the whole way t... See more

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Rated 5 out of 5 stars
Invited

We have used Franklins previously and were pleased to receive a discount on the conveyancing fees for the sale of our deceased mothers property. The sale process has become more digitised since the... See more

Company replied

Rated 5 out of 5 stars

Sara Marshall helped my Settlement Agreement process and I would definitely recommend her. She always greeted me with warm smile, never rushed, listened to what I wanted to say and had come up w... See more

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Rated 5 out of 5 stars

Sara is kind understanding and listens ! I am so honoured to have had the opportunity to work with her on my case . Extremely knowledgeable and made the whole process a breeze. I would strongly recomm... See more

Company replied

Rated 4 out of 5 stars
Invited

Really good experience when using them for a Charles church new build purchase. I would say one thing, it would be nice to know what the process is and where I’m at, plus some updates earli... See more

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Rated 5 out of 5 stars

Took the stress out of the situation, I recently needed to consult a Solicitors regarding a employment issue. I filled in the contact details online in the evening, first thing the next morning a rec... See more

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Rated 5 out of 5 stars

We have just completed on our house purchase and cannot thank Rosie enough for her excellent service. She has been so informative, thorough and efficient throughout the process. We would definitely us... See more

Company replied

Rated 5 out of 5 stars
Invited

This was our second time using Franklin’s and, as expected, they were absolutely brilliant. We were very lucky to have Lauren acting for us - Lauren was knowledgable, thorough, kind, calm, and went ab... See more

Company replied

Rated 5 out of 5 stars

Scott, Rebecca, Caylinn and Sarah were all a great help throughout our buying process. As first time buyers we have some probably stupid questions but all were met with in depth answers that massively... See more

Company replied

Rated 5 out of 5 stars

I engaged Sara Marshall to represent me with regards to a Settlement Agreement with my employer who made me redundant. She gave a first class service getting me the best possible outcome. Would highl... See more

Company replied

Rated 5 out of 5 stars

Franklin’s have been really good throughout our purchase and sale of our property. Our paperwork and searches were all complete within 10/12 weeks. It was unfortunate that our chain at the bottom dela... See more

Company replied

Rated 5 out of 5 stars

Professional and a great support to me while facing redundancy. Franklins (Sara) navigated my settlement agreement and ensured I was protected. This was done with empathy and clarity at a very difficu... See more

Company replied

Rated 5 out of 5 stars
Invited

We have used franklins in Northampton twice now when selling our homes and their service has been outstanding .we were with Scott wrights team ( special thanks to Laura ) and They couldn’t do enough... See more

Company replied

Rated 5 out of 5 stars
Invited

I recently used Franklin Solicitors LLP for my house purchase, and I couldn’t be more pleased with the service provided. They were responsive, thorough, and made what could have been a stressful p... See more

Company replied

Rated 5 out of 5 stars
Invited

We were kept well informed of the progress of our house sale. Queries were answered in good time. 2nd time using Franklins and we are very satisfied

Company replied

Rated 4 out of 5 stars
Invited

I asked them to take on a case for me which they were beginning to proceed with.However I didnt need their assistant in end as problem resolved. I had paid an initial upfront fee as would be normal p... See more

Company replied

Rated 5 out of 5 stars
Invited

I was always greeted in a friendly courteous kind way throughout the duration of the case. My questions were answered speedily and in an honest way (not always what I wanted to hear). If I had tried... See more

Company replied

Rated 5 out of 5 stars

Sara Marshall was extremely helpful, went through my settlement agreement with me in detail explaining everything and options available. Sara was sensitive, professional to the stressful situation... See more

Company replied

Rated 5 out of 5 stars

Fantastic service from start to finish. Scott’s team were amazing in helping us buy our first home- kept us updated and made the whole experience easy! Thankyou!

Company replied

Rated 5 out of 5 stars

Sara Marshall handled my employment law case. From start to finish Sara explained everything in detail, including scenarios, risks and assisted me to make the best decision for my particular case. All... See more

Company replied

Rated 5 out of 5 stars
Invited

Although we are in australia we were kept well informed at all times making the experience of selling from overseas seamless Thankyou to Rosie and team

Company replied

Rated 5 out of 5 stars

This was my first time dealing with solicitors which was at first a daunting experience, but working with Sara Marshall made the whole thing very manageable and stress free. She was easy to talk to an... See more

Company replied

Rated 5 out of 5 stars

Well done Franklins after the 5th time of using your services, always very professional and friendly and didn’t mind my sometimes simple questions.

Company replied

Rated 5 out of 5 stars
Invited

hi there, i dealt my case with william zone . just want to say few words for him. fabulous and very quick service . i recommend everyone. thnks rav.

Company replied

Rated 5 out of 5 stars
Invited

Our house sale went through speedily and without a hitch, despite not being completely straightforward. Franklins is quite a large company, which has the advantage of availability of advice over sever... See more

Company replied

Rated 5 out of 5 stars

I used Franklins for conveyancing and I can throughly recommend Yameen and the further William Jones team. Very professional and always available to take a call. Many thanks!

Rated 5 out of 5 stars

From start to finish Franklins were brilliant with our sale & purchase, the William Jones team were professional throughout the entire process with excellent communication. Yameen in particular was fa... See more

Company replied

Rated 5 out of 5 stars

Excellent service and assistance in dealing with the disposal and closure of the estate of a deceased relative, from over a long distance. Polite, helpful, informative and reassuring service provided... See more

Company replied

Rated 5 out of 5 stars
Invited

Franklin’s were brilliant with our house move. We had a few issues with the vendor and future neighbour which Franklin’s gave sound and useful advice to get us moving again. We then had the pandemic r... See more

Company replied

Rated 5 out of 5 stars
Invited

Everything was great from start to finish with the purchase of my property. Lauren Smith did an excellent job for me, was helpful, professional and proficient. I was kept informed at all times of... See more

Company replied

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Company details

  1. Lawyer
  2. Employment Attorney
  3. Family Law Attorney
  4. Law Firm
  5. Legal Services
  6. Real Estate Attorney

Information provided by various external sources

Our experienced solicitors are dedicated to providing expert and effective legal advice to individuals and businesses. With offices in Milton Keynes and Northampton we offer the following legal services: Corporate Services, Commercial Property, Debt Recovery, Dispute Resolution, Employment Law, Family Law, Intellectual Property, Residential Property, Mediation, Wills, Trusts and Probate. Contact: Milton Keynes: Franklins Solicitors LLP, Silbury Court, Silbury Boulevard, Milton Keynes MK9 2LY Tel: 01908 660966 OR Northampton: Franklins Solicitors LLP, 8 Castilian Street, Northampton NN1 1JX Tel: 01604 828282


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 85% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

Thank you Sara

Sara Marshall was extremely helpful, went through my settlement agreement with me in detail explaining everything and options available. Sara was sensitive, professional to the stressful situation.

October 20, 2025
Unprompted review
Franklins Solicitors LLP logo

Reply from Franklins Solicitors LLP

Thank you Sean for leaving a 5* review. It’s great to hear that Sara was extremely helpful, professional and sensitive to the stressful situation of your employment matter. I will pass your kind words on to her and the team and I do hope that you will think of Franklins in the future when you next need legal advice. With best wishes, Sarah

Rated 2 out of 5 stars
Invited

Avoid if you want rapid progression of your house sale

Took ages replying to buyers solicitors queries and took ages replying to me. My estate agent won't deal with them again because of the delays

August 30, 2025
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Reply from Franklins Solicitors LLP

We are very sorry to read your feedback. Please be assured we take customer service very seriously and your feedback has been passed on to our management team. If you would like to make contact and discuss this matter further, please do contact our Practice Manager Emma McNally on emma.mcnally@franklins-sols.co.uk. Kind regards, Sarah

Rated 5 out of 5 stars
Invited

Great to deal with

Great to deal with, any issues were resolved easily

September 10, 2025
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Reply from Franklins Solicitors LLP

Thank you Frances for leaving a 5* review. It’s always great to receive positive feedback from our clients and it’s lovely to hear that all the issues were resolved easily. I do hope that you will think of Franklins the next time you need legal advice. With best wishes, Sarah

Rated 3 out of 5 stars
Invited

Very poor communication throughout the…

Very poor communication throughout the process until I demanded action. It was only when the partner in charge became involved that there was any progress with my purchase at all. Quite disappointed with the process.

September 15, 2025
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Reply from Franklins Solicitors LLP

Thank you for taking the time to share your feedback. We’re very sorry to hear that you were initially disappointed with the level of communication during your purchase and pleased to hear that matters improved once Lee Holmes became involved.

Your comments have been shared with our Conveyancing team so that we can take on board any learning points moving forward.

With kind regards, Sarah

Rated 5 out of 5 stars

First time buyer fantastic experience!

I have never needed a solicitor before now and I am a first time buyer so I did not know what to expect and I have heard it can be stressful. I have to say I cannot fault Franklins in any way as with my busy work schedule all the stress was taken away and the whole process was clearly stated at each step of the purchase which I would like to thank the following people for their involvement in my case. Joshua Finch, Candice Spencer, Jessie Samwell, and Kyle Turner.
I would use Franklins Northampton branch again and would recommend to friends and family.
Thank you once again. :)

September 26, 2025
Unprompted review
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Reply from Franklins Solicitors LLP

Thank you Sunny for leaving a 5* review for Joshua, Candice, Jessie, Kyle and the conveyancing team in our Northampton office. It’s great to hear that all the stress of your first time house purchase was taken away an the whole conveyancing process was clearly explained to you. I will pass your kind words on to the team and I do hope that you will think of Franklins in the future when you next need legal advice. With best wishes, Sarah

Rated 5 out of 5 stars
Invited

Lee and his team were amazing

Lee and his team were amazing , especially Sarah & Eleanor . At the end of the phone for me the whole step of the way & it was a long time , was nothing I couldn’t ask them & feel stupid .
So professional caring at the same time . Thank you so much for everything

September 19, 2025
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Reply from Franklins Solicitors LLP

Thank you Miss Thorpe for leaving a 5* review, it’s always lovely to receive positive feedback from our clients. It’s great to hear that Sara and Eleanor kept you up-to-date throughout. I will pass your kind words on to the team and do hope that you will think of Franklins in the future when you next need legal advice. With best wishes, Sarah

Rated 5 out of 5 stars

Professional and a great support to me…

Professional and a great support to me while facing redundancy. Franklins (Sara) navigated my settlement agreement and ensured I was protected. This was done with empathy and clarity at a very difficult time.

October 17, 2025
Unprompted review
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Reply from Franklins Solicitors LLP

Thank you Katy for leaving a 5* review. It’s great to hear that Sara dealt with you settlement agreement matter with empathy and clarity and helped to protect you at this difficult time. I will pass your kind words on to Sara and the team and hope that you will think of Franklins in the future when you next need legal advice. With best wishes, Sarah

Rated 5 out of 5 stars
Invited

Can’t thank Scott and his team enough!

Can’t thank Scott and his team enough! Very professional and keeping us updated throughout.
Everything was dealt with quickly and I couldn’t fault anything at all!

Thank you for getting us into our new home 😊

October 16, 2025
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Reply from Franklins Solicitors LLP

Thank you Tash for leaving Scott and his team a 5* review. It’s lovely to receive positive feedback from our clients and great to hear that you found us to be very professional and keeping up to date throughout the purchase of your new home 😊 I will pass your kind words on to the team and I do hope that you will think of Franklins in the future when you next need legal advice. With best wishes, Sarah

Rated 5 out of 5 stars
Invited

Usual excellent and professional…

Usual excellent and professional service.
Very high standard of communication

October 1, 2025
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Reply from Franklins Solicitors LLP

Thank you John for leaving a 5* review, it’s always lovely to receive positive feedback from our clients and returning clients 😊 I will pass your kind words on to the team and we look forward to working with you again in the future. With best wishes, Sarah

Rated 5 out of 5 stars
Invited

An efficient and personal service.

Our house sale went through speedily and without a hitch, despite not being completely straightforward. Franklins is quite a large company, which has the advantage of availability of advice over several specialisms, although we occasionally felt communication sharing information between different departments could have been more efficient. It was good having a named contact overseeing our case, who was readily approachable and responded promptly to any queries we had.

September 5, 2025
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Reply from Franklins Solicitors LLP

Thank you for leaving a 5* review for our conveyancing team, it’s always lovely to receive positive feedback from our clients. It’s good to hear that you found it useful to use our expertise in different departments and found your contact approachable providing prompt responses to your queries. I do hope that you will think of Franklins in the future when you next need legal advice. With best wishes, Sarah

Rated 5 out of 5 stars
Invited

Seamless house purchase experience

House purchase is stressful, however with the guidance and correct expectations and flag posts all along the process made it as less stressful as possible.
I’m grateful to Felicity’s team in helping me buy the house.

Thank you!

September 18, 2025
Franklins Solicitors LLP logo

Reply from Franklins Solicitors LLP

Thank you Vikas for leaving a 5* review. It’s lovely to hear that Felicity and the team made your hose purchase less stressful with the correct guidance. I will pass your kind words on to the team and I do hope that you will think of Franklins in the future when you next need legal advice. With best wishes, Sarah

Rated 5 out of 5 stars
Invited

hi there,

hi there,
i dealt my case with william zone . just want to say few words for him. fabulous and very quick service . i recommend everyone.
thnks
rav.

September 11, 2025
Franklins Solicitors LLP logo

Reply from Franklins Solicitors LLP

Thank you Ravi for taking the time to leave a 5* review for William in our Conveyancing team. It’s always great to receive positive feedback from our clients and I will pass your kind words on to him and the team. I do hope that you will think of Franklins in the future when you next need legal advice. With best wishes, Sarah

Rated 5 out of 5 stars
Invited

Great experience

We were kept well informed of the progress of our house sale. Queries were answered in good time. 2nd time using Franklins and we are very satisfied

August 22, 2025
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Reply from Franklins Solicitors LLP

Thank you Mummy Mandy for leaving a 5* review for our conveyancing team. It’s lovely to receive positive feedback from our clients and especially returning clients. I will pass your kind words on to the team and we look forward to working with your again next time you need legal advice. With best wishes, Sarah

Rated 5 out of 5 stars
Invited

Good communication

Good communication, easy to work with.
The conveyancing team handled our sale well, despite all the usual chains & waiting games from one firm to another!

August 29, 2025
Franklins Solicitors LLP logo

Reply from Franklins Solicitors LLP

Thank you Mathew for leaving a 5* review for our conveyancing team. It’s great to hear that you found us easy to work with and we handled your sale well. I will pass your kind words on to the team and I do hope that you will think of Franklins in the future when you next need legal advice. With best wishes, Sarah

Rated 5 out of 5 stars
Invited

Have used Franklins on all of my 5…

Have used Franklins on all of my 5 houses I have bought and sold always very professional with good services from front desk upwards

October 15, 2025
Franklins Solicitors LLP logo

Reply from Franklins Solicitors LLP

Thank you Gail for leaving a 5* review, it’s always great to receive positive feedback from our clients and especially one that keeps returning for all of your conveyancing needs. It’s lovely to hear that you have always found us to be very professional with good service for the minute you walk through our door 😊 I will pass your kind words on to the team and I do hope that you will think of Franklins for all of your legal needs. We look forward to working with you again, Sarah

Rated 5 out of 5 stars

Legal advice

Met Sara in the firm and she gave simple and easy to understand advice. No legal jargons. Also the key aspect the speed in reviewing the documents was fantastic. Highly recommended.

June 10, 2025
Unprompted review
Franklins Solicitors LLP logo

Reply from Franklins Solicitors LLP

Thanks you KTC for leaving a 5* review for Sara and the team. It’s great to hear from our clients with positive feedback and that you found the speed in reviewing your documents was fantastic. I will pass your kind words on to Sara and I do hope that you will think of Franklins in the future when you next need legal advice. With best wishes, Sarah

Rated 4 out of 5 stars
Invited

Efficient and friendly

Professional and friendly team and quick to respond to any queries I had. What was also important to me was the fact I could always speak to my assigned lawyer that made the process easier.

September 2, 2025
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Reply from Franklins Solicitors LLP

Thank you Renate for leaving a 4* review for the Conveyancing team. It’s great to hear that you found them to be friendly ad quick to respond to your queries. I will pass your kind words on to them and I do hope that you will think of Franklins in the future when you next need legal advice. With best wishes, Sarah

Rated 5 out of 5 stars

Disposal and Closure of Relative’s Estate

Excellent service and assistance in dealing with the disposal and closure of the estate of a deceased relative, from over a long distance.
Polite, helpful, informative and reassuring service provided from start to finish of the process.

October 9, 2025
Unprompted review
Franklins Solicitors LLP logo

Reply from Franklins Solicitors LLP

Thank you Mrs Murphy for leaving a 5* review, it’s always great to receive positive feedback from our clients. It’s lovely to hear that you received excellent service and assistance from start to finish with the disposal and closure of an estate. I will pass your kind words on to the team and I do hope that you will think of Franklins in the future when you next need legal advice. With best wishes, Sarah

Rated 5 out of 5 stars
Invited
Franklins Solicitors LLP logo

Reply from Franklins Solicitors LLP

Thank you Suheib for leaving a 5* review, it’s great to receive positive feedback from our clients and lovely to hear that you found us to be professional and efficient. I do hope that you will think of Franklins the next time you need legal advice. With best wishes, Sarah

Rated 5 out of 5 stars
Invited

Highly recommend

They were very efficient and helpful. Always there at the end of the phone to answer any queries or worries I had during the sale of my property.
Would highly recommend Franklins.

September 19, 2025
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Reply from Franklins Solicitors LLP

Thank you Stephanie for leaving a 5* review. It’s always lovely to receive positive feedback from our clients and great to hear that you found the team to be very efficient and always at the end of the phone to answer queries on the sale of your property. I will pass your kind words on to the team and I do hope that you will think of Franklins in the future when you next need legal advice. With best wishes, Sarah

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