Verified
My experience with Yves Delorme was wonderful: The shopping process was fast, so was the delivery. I ordered 2 towels: the quality is impressive. I am very happy with my purchase and I am already p... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
Verified
As expected,the quality and design of YD towels are better and better ! Very prompt delivery , very good customer service. It's not my first experience,and it won't be the last !
Company replied
Verified
I ordered the Prestige pillow with express shipping and it arrived within 5 days. The pillow is simply amazing! I tried many hotel pillows before but I think this 3 chamber one is the best out there.
Company replied
Verified
I had an amazing exercise with them, the parcel arrived quickly but unfortunately the box was a bit damaged. I was lucky and the products were fine inside and I won't complain to much.
Verified
I did not expect that a €225 bathrobe supposedly luxurious would come in a simple plastic bag and would be of not the highest quality with loose thread hanging here and there. Too pricey for such low... See more
Company replied
Verified
Ordering was easy and your pictures are excellent! It is a pleasure to use your web shop.
Company replied
Verified
I used “ track my parcel” but I did not receive information on which day and timeframe the parcel would be delivered.
Verified
Good communication. Carefully packed and swiftly shipped. Item as described. Great!
Company replied
Verified
The product I received was perfect. Service and delivery prompt.
Company replied
Verified
The pyjamas are nicely done with a soft cotton.
Company replied
Verified
Well priced and delivered quickly
Company replied
Verified
Very good service - as always!
Verified
Great products, fast delivery!
Verified
Always beautiful products.packaging and prompt delivery all excellent too
Company replied
Verified
Both, product and service were fine.
Company replied
Verified
Great quality. Fast delivery.
Verified
Everything perfect, fast shipping. Recommended
Company replied
Verified
Very comfortabel pillow
Company replied
Invited
The service is as good as the products.... ⭐️⭐️⭐️⭐️⭐️
Invited
Would be nice to have the website in Italian !!!
Amazing quality
Invited
Excellent site
Invited
Everything ok!
Invited
Impeccable !
Company details
Written by the company
Yves Delorme est la marque de linge de maison de luxe française présente à l'international. Yves Delorme allie la Poésie, l'Audace, l'Excellence, le Savoir-faire et la préservation de la Nature dans un concept de la Maison Consciente
Contact info
4.1
Great
1K reviews
Replied to 77% of negative reviews
Typically replies within 2 weeks
Verified
Yves Delorme Recommendation
My experience with Yves Delorme was wonderful: The shopping process was fast, so was the delivery.
I ordered 2 towels: the quality is impressive. I am very happy with my purchase and I am already planning on visiting the website soon.
October 17, 2025
Reply from Yves Delorme France
Dear customer,
Thank you very much for your kind message! We are delighted to know that your shopping experience with us was smooth and that you are pleased with the quality of our towels.
We truly appreciate your trust and look forward to welcoming you again soon on our website.
Best regards,
The Yves Delorme Team
Verified
Reply from Yves Delorme France
Dear customer,
Thank you very much for your kind feedback.
We’re delighted to hear that you find your pillow very comfortable — your satisfaction is our greatest reward.
We hope to see you again soon on our website.
Best regards,
The Yves Delorme team
Verified
Reply from Yves Delorme France
Dear Customer,
We are truly sorry for this delay. A claim has already been opened with the carrier to identify the cause, and our team remains at your disposal at clients@yvesdelorme.fr for any further assistance.
Sincerely,
The Yves Delorme Team
Verified
Better and better, YD !
As expected,the quality and design of YD towels are better and better ! Very prompt delivery , very good customer service. It's not my first experience,and it won't be the last !
August 23, 2025
Reply from Yves Delorme France
Hello,
Thank you warmly for your wonderful feedback! We’re delighted that the quality and design of our Yves Delorme towels continue to meet your expectations, and that our customer service has contributed to a positive experience. We look forward to accompanying you again on your next orders.
Sincerely,
The Yves Delorme team
Verified
Reply from Yves Delorme France
Hello,
Thank you for your feedback. We are glad that both the product and the service met your expectations.
Sincerely,
The Yves Delorme team
Verified
Ordering was easy and your pictures are…
Ordering was easy and your pictures are excellent! It is a pleasure to use your web shop.
August 4, 2025
Reply from Yves Delorme France
Hello,
Thank you very much for your feedback. We are delighted that you found ordering easy and that our pictures made your experience on our webshop so enjoyable.
Sincerely,
The Yves Delorme team
Verified
Lousy service
Lousy service - today is the 10th of August I do not know when my parcels will arrive. Worst experience I ever had with an online order - disgusting
July 24, 2025
Reply from Yves Delorme France
Dear Customer,
We sincerely apologize for this unpleasant experience.
As specified in our email, a claim has already been filed with the carrier in order to locate your missing packages as quickly as possible. Our customer service team remains at your disposal at clients@yvesdelorme.fr for any follow-up or additional assistance.
Sincerely,
The Yves Delorme team
Verified
They dont send the order keep my money and dont reply on messages. SCAM !!
They dont send the order. Also dont pay back my money. They told me order is cancelled. I try to contact everyday but no more answer to my messages. Dont buy here !! Its a scam !!
July 1, 2025
Reply from Yves Delorme France
Dear customer,
We are truly sorry to hear about your experience, and we assure you this is not the level of service we aim to provide.
After checking, we have not received any messages from you through our customer service.
Please contact us directly at clients@yvesdelorme.fr so that we can look into your order and provide you with a prompt and appropriate resolution.
Thank you for your understanding — we hope to restore your trust.
Kind regards,
The Yves Delorme Team
Verified
Reply from Yves Delorme France
Dear customer,
Thank you for your kind message.
We’re delighted to hear that you’re pleased with the pyjamas and appreciate the softness and quality of the cotton.
We hope you enjoy wearing them and look forward to serving you again.
Warm regards,
The Yves Delorme Team
Verified
We did not receive the package yet
We did not receive the package yet. UPS did not deliver yet.
June 21, 2025
Reply from Yves Delorme France
Dear customer,
Thank you for your message, and we're truly sorry to hear that you have not yet received your package.
We kindly invite you to contact our customer service team at clients@yvesdelorme.fr, mentioning your order number. This will allow us to investigate the situation and keep you informed as quickly as possible.
Please accept our sincere apologies for this inconvenience beyond our control.
Best regards,
The Yves Delorme Team
Verified
The product I received was perfect
The product I received was perfect. Service and delivery prompt.
June 28, 2025
Reply from Yves Delorme France
Dear customer,
Thank you very much for your kind feedback.
We’re delighted to hear that the product met your expectations and that you were pleased with the prompt service and delivery.
We look forward to welcoming you again soon.
Best regards,
The Yves Delorme Team
Verified
Good
I had an amazing exercise with them, the parcel arrived quickly but unfortunately the box was a bit damaged. I was lucky and the products were fine inside and I won't complain to much.
June 15, 2025
Verified
I ordered the Prestige pillow with…
I ordered the Prestige pillow with express shipping and it arrived within 5 days. The pillow is simply amazing! I tried many hotel pillows before but I think this 3 chamber one is the best out there.
June 2, 2025
Reply from Yves Delorme France
Hello,
Thank you so much for your enthusiastic feedback! We're delighted to hear that your Prestige pillow arrived promptly and, above all, that it meets — or even exceeds — your expectations.
The 3-chamber construction is indeed designed to provide exceptional comfort and support, and it's wonderful to know it stands out among the many pillows you've tried.
Warm regards,
The Yves Delorme Team.
Verified
Before 3 weeks I made a order from the…
Before 3 weeks I made a order from the online shop. I wrote a email asking to pay from the company account, and they resend me to other colleges to write them
Again.
Till now nobody contact with me. I received all confirmations for my emails, but nobody contact me aboute my order and patment
May 13, 2025
Reply from Yves Delorme France
Dear customer,
After reviewing your message, we would like to clarify that your order was not placed through our online shop, but rather concerns our commercial department, which handles professional or company account purchases.
We are sincerely sorry for the lack of follow-up you’ve experienced and have forwarded your message again to the relevant team so they can get back to you promptly.
As your order and experience are not related to our e-commerce service, we kindly ask if you would consider updating your review to reflect this. Your feedback is very important to us, and we hope this clarification helps.
Please don’t hesitate to contact us again should you need further assistance.
Kind regards,
The Yves Delorme Team
Verified
I have returned a purchase on May 6 and…
I have returned a purchase on May 6 and have not got a confirmation nor refund from you. This is not acceptable.
April 28, 2025
Reply from Yves Delorme France
Dear Customer,
Thank you for your message. We are truly sorry for your dissatisfaction.
Please note that a certain amount of time is required to process returns — including the receipt, inspection of items, and initiation of the refund.
We can also confirm that replies have been sent to you by email regarding this matter. Should you need any further assistance, our customer service team remains at your disposal at clients@yvesdelorme.fr.
Kind regards,
The Yves Delorme Team
Verified
Toujours parfait!
April 20, 2025
Reply from Yves Delorme France
Bonjour,
Un grand merci pour votre fidélité et votre enthousiasme !
Savoir que tout est "toujours parfait" est la plus belle des récompenses pour nos équipes.
À très bientôt,
Bien cordialement,
L’équipe Yves Delorme
Verified
I did not expect that a €225 bathrobe…
I did not expect that a €225 bathrobe supposedly luxurious would come in a simple plastic bag and would be of not the highest quality with loose thread hanging here and there. Too pricey for such low quality
March 16, 2025
Reply from Yves Delorme France
Dear customer,
We're sorry to hear that the bathrobe you ordered did not meet your expectations.
Please do not hesitate to request a return if you do not wish to keep it.
We look forward to hearing from you.
Best regards, the Yves Delorme team
Verified
Hi, The 28 of January I paid for two things and I still haven't got a parcel.I would like to receive information about my parcel. Regards, Viktoriia Velychko
Hi,
The 28 of January I paid for two things and I still
haven't got a parcel.I would like to receive information about my parcel 2400001361.
Regards,
Viktoriia Velychko
January 28, 2025
Reply from Yves Delorme France
Dear customer,
In response to the e-mail you sent us on Friday February 14th, we have provided you with an answer.
Best regards, the Yves Delorme team
Verified
I made an order on January 16
I made an order on January 16, 2025. It is now February 9 and as of today I have received a small part of my order. Moreover, there is no information about the status of my order. I think that forming an order over the course of 3 weeks is unacceptable. :(
January 23, 2025
Reply from Yves Delorme France
Dear customer,
An answer has been sent to you by email.
We apologize for any inconvenience caused.
Best regards, the Yves Delorme team
Verified
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