Purchased the Nisaku Sankaku Delta Hoe which is the best weeding tool I have come across as a professional gardener. Quickly & easily targets those stubborn tap roots for complete elimination. I’ve ad... See more
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Review summary
Based on reviews, created with AI
Based on these reviews
Company details
Written by the company
Established in 2002, Forestry Tools has grown to be a valued resource for professionals across Australia. Now entering our 18th year, our product range has continued to expand, with over 2000 products and spares stocked in our warehouse.
Contact info
Unit 13/28 Barcoo St, 2069, Roseville, Australia
- (02) 9417 7751
- info@forestrytools.com.au
- forestrytools.com.au
Replied to 100% of negative reviews
Typically replies within 24 hours
What matters is how a business responds when they don't have to do anything
Its easy to score a 5 when every thing goes well. But for me, what scores a 5 is how a business responds when they are within their rights to do nothing, but choose to step up.
That didn't happen with Forestry Tools. Their attitude in such situations, from their own actions, was 'that's your problem, not ours'. Obviously their profits are so big they don't need to worry about individual customers.
So I shopped elsewhere and even with the exchange rate and postage got exactly the same product cheaper from the US.
Incidentally, I never asked for a refund or even expected one - this is not about money at all, I couldn't care less about that. I would have returned the product if I could but it was not possible to identify my mistake (I did order the wrong one and acknowledged that - that was never in question) until the product had been fitted.
Given their website lacks the required info, and the product lacks any identifying feature that allows you to determine model number etc, it is a simple mistake to make and if I was the supplier, I would have offered some assistance in purchasing the 2nd refill.
They haven't even edited their website (the refill tape page, NOT the original product page, which is no good if you don't know what the product you have is due to complete absence of any identifying mark or label) to ensure this mistake can't be made again. A few extra words would be all it takes, an edit they could make in seconds, but no, they appear to be OK if someone else makes the same mistake.
You can see from their reply what their attitude is. Im big on supporting businesses that support me, and will continue to do so even if I can get cheaper elsewhere. This sort of attitude though is not something I will support with my money.
Basically, their comments 100% support the title of my review - you can judge a business best (just as you can judge the character of a man) by how it responds when it is within its rights to do nothing.
After all - what are they in business for - to enforce their own rules or to keep customers coming back?
If the former - they are doing well. If the latter, they failed in this case - just so they could stand their ground and be right and save a few bucks (which would have been money well-spent in keeping a happy customer).
Pretty poor business sense really, but not uncommon in today's marketplace. So, zero future Trust from me for these guys.

Reply from Forestry Tools
Great products
Wow, tree popper
Wow, incredibly quick postage, tree popper is a great tool. 10/10, fabulous all round experience, thank you.
Easy to navigate website and prompt…
Easy to navigate website and prompt delivery. Always.
the pole saw arrived very quickly
Prompt attention to my order which was…
Prompt attention to my order which was placed online without any problems and the efficient delivery by parcel post.
It’s a good sharp root saw
Only place I could find that had a decent root saw at a reasonable price. Tool works. Quick delivery too.
Very reasonably priced tree bags and…
Very reasonably priced tree bags and bamboo canes and the Shipping cost is low. AAA+++
Good prompt mailing quick delivery…
Good prompt mailing quick delivery great to deal with
Great range of tools and good quality.
Great range of tools and good quality.
Fast and reliable delivery
Great product delivered at superfast…
Great product delivered at superfast speed. Could not be happier with my new Japanese weeding knife!
Excellent tool suppliers
I've bought several items from you and they are all good. Delivery is rapid too. So I'm pleased with your products and service. Will be shopping with you again!
Got your free catalog sent out
Got your free catalog sent out, makes it so much easier to order. Very happy with the product & looking forward to ordering again soon. Cheers
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.






