Forestry Tools Reviews 1,667

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's responsiveness and accuracy in fulfilling orders, ensuring they receive the correct items promptly. Consumers appreciate the ease and straightforwardness of the purchasing process, often highlighting positive interactions with knowledgeable staff. People value the high-quality products, noting their durability and effectiveness for various tasks. The company's digital communication and website are well-regarded, making it easy for consumers to find what they need. Reviewers consistently mention the fast and friendly service, with orders processed and shipped efficiently. Customers are particularly pleased with the prompt delivery and the company's ability to quickly address and resolve any issues, further solidifying their positive experiences.

Based on these reviews

Rated 5 out of 5 stars
Verified

Purchased the Nisaku Sankaku Delta Hoe which is the best weeding tool I have come across as a professional gardener. Quickly & easily targets those stubborn tap roots for complete elimination. I’ve ad... See more

Rated 5 out of 5 stars
Verified

I have used Forestry Tools for 15years. They have always been polite, helpful, knowledgeable, extremally well priced and supply quality tools. I have lately used their online service (I miss visiting... See more

Rated 5 out of 5 stars
Verified

Goods exactly as ordered, price a little less than known alternatives, and delivery within a day. And saved about $10 nett offsetting postage against road tolls, had I picked them up.

Rated 5 out of 5 stars
Verified

We buy from this company fairly often. Each time we have had no trouble ordering, the items are great quality and match the description on the website, and processing the order and then posting are... See more

Rated 5 out of 5 stars
Verified

From the get go...the phone is answered by an actual person who has real life knowledge and experience relating to the tool. Had this not been the case I definitely would have ordered the wrong repl... See more

Rated 5 out of 5 stars
Verified

My order was dispatched very promptly. The solid aluminium garden tools are very strong and durable, as well as being really comfortable in the hands. I have had a set for many years and this latest s... See more

Rated 5 out of 5 stars
Verified

I had a great experience when ordering online - before i ordered I called to ask a few questions about products and was advised by a very helpful and professional gentleman. After using the product I... See more

Rated 4 out of 5 stars
Verified

Service great. Lifespan of Chinese compost thermometer yet unknown. A much more expensive Reotemp unit failed after 2.5 years - needle came loose on shaft.

Rated 5 out of 5 stars
Verified

I have been using Forestry Tools for many years as the selection is second to none. Always friendly and informed customer service. Definitely worth a try alone simply due to the range of tools and pro... See more

Rated 5 out of 5 stars
Verified

Speaking to Chris made it really easy and straightforward to purchase, the tree guards and stakes we needed for a 1,500 new tree planting project. Thanks again for handling my order accurately and ver... See more

Rated 4 out of 5 stars
Verified

Regarding the Infaco extension pole: Communication was excellent. However, I would prefer a different courier in future. Box was damaged. Fortunately, the pole did not have a scratch and operates perf... See more

Rated 5 out of 5 stars
Verified

Wow, incredibly quick postage, tree popper is a great tool. 10/10, fabulous all round experience, thank you.

Rated 5 out of 5 stars
Verified

Great web site abc I was able to find a spare part that I had been looking for for ages. Very efficient and timely delivery, and you were also able to add to my order with something else as well 👍... See more

Rated 5 out of 5 stars
Verified

Well, maybe not furious. But certainly fast. Keenly priced pottiputki arrived within 3-4 days of website order and nicely packed. What's not to like about that!

Rated 5 out of 5 stars
Verified

Purchased mesh fruit bags to go on Dragon fruit to stop Cockatoos from damaging fruit. Order arrived in timely manner. Cockys are no longer a problem.

Rated 5 out of 5 stars
Verified

I ordered a tree popper tool online from Forestry Tools; it arrived within days of ordering; very happy with this company's products!

Rated 5 out of 5 stars

I was after something that was proving hard to locate. Forestry Tools found what I wanted and promptly arranged to ship it to me. Impressive customer service - thanks guys.

Rated 5 out of 5 stars
Verified

The service was fast and friendly. My order was processed and shipped exactly as outlined on the website, and I received it that same week! Couldn't be happier with this company.

Rated 5 out of 5 stars
Verified

I have always had a great experience with this company. After buying many items the ongoing professionalism has never waivered. I would always buy again. .A.

Rated 4 out of 5 stars
Verified

Got your free catalog sent out, makes it so much easier to order. Very happy with the product & looking forward to ordering again soon. Cheers

Rated 5 out of 5 stars
Verified

Incredibly high quality, these loppers are exactly what I wanted! The delivery was also very fast, I’ll definitely be ordering more products.

Rated 5 out of 5 stars
Verified

I was blown away by my entire online experience, price, product, delivery time, packaging - the whole kit and caboodle! 10/10 very happy.

Rated 5 out of 5 stars
Verified

I have ordered a few items from this company and I have never had a problem. The items have been delivered quickly considering the distance they have to travel. I would recommend them highy.

Rated 5 out of 5 stars
Verified

Great product delivered at superfast speed. Could not be happier with my new Japanese weeding knife!

Rated 5 out of 5 stars
Verified

Love my new pruning saw. Very easy to purchase, arrived quickly and the description explained exactly what I was getting - just what I needed!

Rated 5 out of 5 stars
Verified

I've bought several items from you and they are all good. Delivery is rapid too. So I'm pleased with your products and service. Will be shopping with you again!

Rated 5 out of 5 stars
Verified

My order was processed and dispatched on the same day ensuring I had only minimal down time while I waited for my parts to arrive.

Rated 5 out of 5 stars
Verified

Great products at competitive prices and very fast delivery. Forestry Tools is my go-to for fieldwork kit.

Rated 5 out of 5 stars
Verified

I’ve purchased a lot of tools and equipment through Forest Street tools and found them extremely helpful and very quick

Rated 5 out of 5 stars
Verified

prompt service from ordering a product to delivery. A great array of products not readily found elsewhere

Rated 5 out of 5 stars
Verified

Tool ordered is fantastic, very well made not cheap, great at removing weeds. Arrived very quickly, priced well.

Rated 5 out of 5 stars
Verified

I have always had a very positive experience with Forestry Tools. Good digital communication and prompt supply. Website is great, produce choice is great.

Rated 5 out of 5 stars
Verified

The process of purchasing was very simple and easy and product arrived in good condition in a timely way.

Rated 5 out of 5 stars
Verified

Ordered and picked up on the same day. Stock count was accurate online. Very efficient and good quality tools The best!

Rated 5 out of 5 stars
Verified

Only place I could find that had a decent root saw at a reasonable price. Tool works. Quick delivery too.

Rated 5 out of 5 stars
Verified

Forestry tools has been easy to deal with, and I have had no problems with them or receiving the products from them.

Rated 5 out of 5 stars
Verified

Forestry tools are quick to respond to orders, and you receive the right items every time. Their prices are also reasonable.

Rated 5 out of 5 stars
Verified

Good prices and stock a great compilation of quality equipment. Shipping is fast!

Rated 5 out of 5 stars
Verified

As per your advertising I was able to cut down a very large tree close to a house with our damage

Rated 5 out of 5 stars
Verified

The company is very quick to respond, helpful and products delivered straight away too.

Rated 5 out of 5 stars
Verified

Great service, extremely prompt. Sell some of the best products available, designed to work and last a long time.

Rated 5 out of 5 stars
Verified

Prompt attention to my order which was placed online without any problems and the efficient delivery by parcel post.

Rated 5 out of 5 stars
Verified

We have purchased tools to trim our banana plants, a slammer to cut the base of the suckers and a great brush hook that is hard to find. Great service and quick delivery.

Rated 5 out of 5 stars
Verified

Very reasonably priced tree bags and bamboo canes and the Shipping cost is low. AAA+++

Rated 5 out of 5 stars
Verified

The Silky saw is just magic ! Quality product. Delivery was fast, service efficient

Rated 5 out of 5 stars
Verified

The Forestry Tool I ordered was delivered with great alacrity in good order and condition. It was exactly as described and is a Great addition to my garden tool set. Also, great value for money.

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Company details

  1. Landscaping Supply Store

Written by the company

Established in 2002, Forestry Tools has grown to be a valued resource for professionals across Australia. Now entering our 18th year, our product range has continued to expand, with over 2000 products and spares stocked in our warehouse.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 100% of negative reviews

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Rated 1 out of 5 stars
Verified

What matters is how a business responds when they don't have to do anything

Its easy to score a 5 when every thing goes well. But for me, what scores a 5 is how a business responds when they are within their rights to do nothing, but choose to step up.
That didn't happen with Forestry Tools. Their attitude in such situations, from their own actions, was 'that's your problem, not ours'. Obviously their profits are so big they don't need to worry about individual customers.
So I shopped elsewhere and even with the exchange rate and postage got exactly the same product cheaper from the US.
Incidentally, I never asked for a refund or even expected one - this is not about money at all, I couldn't care less about that. I would have returned the product if I could but it was not possible to identify my mistake (I did order the wrong one and acknowledged that - that was never in question) until the product had been fitted.
Given their website lacks the required info, and the product lacks any identifying feature that allows you to determine model number etc, it is a simple mistake to make and if I was the supplier, I would have offered some assistance in purchasing the 2nd refill.
They haven't even edited their website (the refill tape page, NOT the original product page, which is no good if you don't know what the product you have is due to complete absence of any identifying mark or label) to ensure this mistake can't be made again. A few extra words would be all it takes, an edit they could make in seconds, but no, they appear to be OK if someone else makes the same mistake.
You can see from their reply what their attitude is. Im big on supporting businesses that support me, and will continue to do so even if I can get cheaper elsewhere. This sort of attitude though is not something I will support with my money.
Basically, their comments 100% support the title of my review - you can judge a business best (just as you can judge the character of a man) by how it responds when it is within its rights to do nothing.
After all - what are they in business for - to enforce their own rules or to keep customers coming back?
If the former - they are doing well. If the latter, they failed in this case - just so they could stand their ground and be right and save a few bucks (which would have been money well-spent in keeping a happy customer).
Pretty poor business sense really, but not uncommon in today's marketplace. So, zero future Trust from me for these guys.

September 10, 2025
Forestry Tools logo

Reply from Forestry Tools

You ordered the wrong refill for your Spencer Logging Tape when our site clearly states which tape the refills are for, installed it and complained that it was incorrect. You then wanted us to pay for your error, rather than you taking responsibility for your mistake.

As you just edited your review, we will add the following: our website clearly states which refill suits which tape. The fact that you didn't identify which one you had (or simply asked us for assistance, we could have guided you prior to purchase if you had asked) and then ordered the incorrect one, installed it, then got angry because we didn't offer to pay for your mistake...wow. Learn to take responsibility for your own actions.

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