Fly Away Airport Parking Reviews 8,178

“Had a terrible experience — my car was damaged and misused while in Fly Away Parking Gatwick care. Still waiting for compensation. Be careful!”

I made a reservation for parking a month before our trip. We arrived at 5:15 am and were told we had to leave because they were full. I was so shocked and told them I had a reservation and had paid. They basically said too bad and call the office for a refund. We then had to go to the airport and try to find parking. We almost missed the flight. I will NEVER use them again. Why do they make reservations, take your money, and then turn you away the day of your trip? Unacceptable

Load of rubbish dont use
They said call them 30 mins before we arrive at airport, we called them 35 mins before they turned up 55 mins later,
They said call them as soon as we land, we did.
They said car would be dropped in 35 mins took and hour and a half!!!!
Never again
Terrible reviews should of checked first

Drop off was awful, really stressful, couldn't locate them at all, had to pay for them to exit, which wasn't made clear at booking, so add an additional £14 onto the cost because your car is exiting twice, I'm a type 1 diabetic so keep sweets in the glove box, they helped themselves to them, and they also helped themselves to my loose change pot where I keep money for carparks and £ coins for trolleys, that had been cleared out which I discovered when needing a £1 for the trolly.

Repeating this review as there has been an update that people need to know about

I have no words for the disgusting service received from Fly Away parking ( also known as IPark )
On arrival I was kept waiting 40 mins after giving the advance phone call on the way. There was nowhere to leave the car safely on level 4 orange carpark as instructed and was told to go to level 5. There were no spaces there either so drive around 4 & 5 again until somebody left and a space was available. Either way other meet and greet there has always been parking bays and someone meeting me.
I phoned 5 times and finally someone came. I was then told that the carpark ticket had to be paid & it was now £10 not £7.
Firstly when I booked it did not mention this not being included until after I had paid all the other bookings I make sure there is no additional charge.

I refused to pay the extra £3 as I had been waiting for them to turn up.

No receipt was given, no collection slip, no check of car or mileage.

I returned 6/7 Oct
Flight arrived 11.45pm, no passport control queue, bags were out immediately and I called for my booked car drop off which was 12.30am

Firstly why do they not know the collection time and need to ask me ?it’s on the booking, and why do they not text you about a delay so you are aware in advance.

I was then told 1 hour

This was not good enough but the excuse of we are busy, there are roadworks blah blah was given.

I waited until 2.07am
I phoned numerous times and was told it’s on its way, oh another 30 minutes just lies. Phone was put down on me, and unacceptable attitude.

We were waiting with other disgruntled customers and that’s when we realised these cowboys trade u see different names using the same mobile number.

I had called again and told my car had left but thought id ask the driver of another car being dropped off.

He said he would help find the keys.
WHAT??
He was already in another car in front of my eyes so where was my car if it hadn’t left.

It is not appropriate or safe to leave women alone in a carpark at 2am

When my car finally arrived with the sane driver as the previous car I was furious
I had another 3 hour drive to do too

Disgusting service

13 October I received a PCN from NCP Gatwick for £720.00 WTAF!!!!!

After checking on the NCP site there was CCTV of my car leaving the car park at 16.14 pm 6th October

I was still in Turkey

My car had been left by Fly Away in the orange car park for 10 days. They then tailgated another car out of Gatwick without paying the fee moving my car a few hours before I returned.

I had already paid the driver in person for exit the day I dropped off my car I wanted to pay in the machine but he said no they do that and I paid again at the barrier when I collected my car.

I am incandescent with rage.
I now have to go through the appeal process with a £720.00 fine hanging over me.

PLEASE DO NOT USE THESE PEOPLE trading under any name.

Rubbish service, transfer staff are either rude or smell of BO, no excuse for that. Have used them multiple times, probably 6 or 7, but will go elsewhere now. The last driver bringing us back from the international terminal didn't want to take us as there were only 3 seats by 5 of us, but we were in 2 cars, so we just jumped in anyway.

Awful service. Had to wait at the airport for an hour and 50 minutes after landing with a one year old kicking off. Staff were extremely rude and kept putting the phone down on us, 4 times to be exact. They kept saying ‘12 minutes’ every single time. When they turned up they were rude, no apologies, no explanation just pure ignorance. HIGHLY would not recommend this ‘meet and greet’ more like ‘stand and wait’. Business should not be able to operate

I have no words for the disgusting service received from Fly Away parking ( also known as IPark )
On arrival I was kept waiting 40 mins after giving the advance phone call on the way. There was nowhere to leave the car safely on level 4 orange carpark as instructed and was told to go to level 5. There were no spaces there either so drive around 4 & 5 again until somebody left and a space was available. Either way other meet and greet there has always been parking bays and someone meeting me.
I phoned 5 times and finally someone came. I was then told that the carpark ticket had to be paid & it was now £10 not £7.
Firstly when I booked it did not mention this not being included until after I had paid all the other bookings I make sure there is no additional charge.

I refused to pay the extra £3 as I had been waiting for them to turn up.

No receipt was given, no collection slip, no check of car or mileage.

I returned 6/7 Oct
Flight arrived 11.45pm, no passport control queue, bags were out immediately and I called for my booked car drop off which was 12.30am

Firstly why do they not know the collection time and need to ask me ?it’s on the booking, and why do they not text you about a delay so you are aware in advance.

I was then told 1 hour

This was not good enough but the excuse of we are busy, there are roadworks blah blah was given.

I waited until 2.07am
I phoned numerous times and was told it’s on its way, oh another 30 minutes just lies. Phone was put down on me, and unacceptable attitude.

We were waiting with other disgruntled customers and that’s when we realised these cowboys trade u see different names using the same mobile number.

I had called again and told my car had left but thought id ask the driver of another car being dropped off.

He said he would help find the keys.
WHAT??
He was already in another car in front of my eyes so where was my car if it hadn’t left.

It is not appropriate or safe to leave women alone in a carpark at 2am

When my car finally arrived with the sane driver as the previous car I was furious
I had another 3 hour drive to do too

Disgusting service

ANY 5-STAR REVIEWS ARE LIES — AVOID AT ALL COSTS!
I booked Fly Away Parking at Gatwick South Terminal and it was a disaster from start to finish. First red flag: I never received a confirmation email after paying. Thankfully, I had taken a screenshot of the booking reference, or I’d have had no proof of the reservation.

When we arrived to drop the car off, it wasn’t the professional setup you’d expect — no branded signage, no uniformed staff, just one sketchy guy standing next to a bollard, clearly confused and unprepared. To make it worse, we were told we had to pay for the parking ticket ourselves, which we’ve NEVER had to do with other meet-and-greet services.

On return, we followed their instructions and called as soon as we landed. We told them we’d be 20 minutes, but it ended up being 40. When we got to the pickup point, the same sketchy guy was standing there again — but he had no idea where our car was and told us to call the driver. The driver claimed he had just left to get the car and would be 15 minutes — even though we were already 40 minutes later than expected, so that made no sense.

Fifteen minutes passed. Nothing.
We called again — now he says he’s stuck in traffic and doesn’t know how long he’ll be. The excuses kept changing. An hour and a half passed, still no sign of our car. Then, out of nowhere, we get a no caller ID call — it was the original guy by the bollard, now saying the DRIVER had been lying to us and he actually had the car keys the whole time!

Another hour passed. We ended up waiting TWO AND A HALF HOURS in total, with a sick 3-year-old child, before we finally got our car back. And to top it all off, we had to pay AGAIN to exit the car park.

What made the whole situation even worse is that we were not the only ones experiencing this nightmare. There were two other groups around us, both using different companies for parking, yet they had the same phone number we were calling, which means they are all clearly operating under different names but are the same company! They were also waiting for hours like we were.

The man who finally returned our car admitted they’ve been having ongoing problems for weeks with cars being delayed for hours.

This company is a joke and completely unprofessional. DO NOT USE FLY AWAY PARKING. If I could give zero stars, I would.

I had one of the worst customer experiences of my life with Fly Away Parking Gatwick.

On my return to Gatwick South Terminal (24th Sept), I followed their instructions and called as soon as I landed. I was told 35 mins for my car to be delivered. Over an hour later, my car still hadn’t arrived. Despite my confirmation email clearly showing South Terminal, they left my car at the North Terminal and falsely blamed me.

At 30 weeks pregnant and suffering from sciatica, I was forced to walk between terminals and car parks with luggage. Even then, I was repeatedly given the wrong location – first Level 6, then Level 5 – only to eventually find my car myself at 00:29 on Level 4, by using the Tesla app to sound the horn.

The service was not only incompetent but also untrustworthy:
• I was forced to pay a £15.50 car park charge due to their mistake.
• They failed to return my Tesla key, leaving it on the tyre and walking off. After going back to see if we could see the key it was on floor.
• My Tesla records show the car was driven 23 miles without permission during my trip.
• The car was returned dirty, smelling of food, and with reduced battery.
• Phone calls were ignored or cut off, and when I asked for the complaints email, they promised to send it but never did.

This company caused me stress, pain, and financial loss on what was supposed to be my baby moon trip. I will never use them again and urge others to avoid at all costs.

They are the most lazy rudest people and so unprofessional they dont even say hello when they answer the phone. Every car they take a minimum of 1 hour to return the car it clearly says allow 25-35 minutes for the return of your car. This is not the case at all. I arranged for my car to be delivered at 11.30pm and I was left waiting until gone 1.45m. Another person who they just dropped back had a smashed windscreen in which we watched him park and left before the woman even got to her car to check it and another man had a dent in their car and had had also been waiting for over an hour this was on a different day. DO NOT USE THIS COMPANY UNLESS YOU DONT MIND WAITING FOR A LONG TIME DOR A DAMAGED TO CAR TO BE RETURNED BY RUDE STAFF WHO HAVE NO CARE FOR YOU BELONGINGS. THEY SHOULD BE STRUCK OFF AND NOT ALLOWED TO TRADE. ALSO KNOWN AS IPARK. ALL REVIEWS ARE FAKE

If I could give zero stars I would. Hidden charges, and shocking customer service. I am currently standing waiting for my car that should be here but there is no sign of it. I did as they said and called 30 minutes before I needed to pick up, now heading towards 1 hour if waiting after a long day of travelling. AVOID

Drop off - OK - had to wait a few minutes after asking for drop off with just over 30 minutes notice.
Pick up - dreadful. Had to explain which terminal and controller couldn't find booking initially. Booked for arrival at 00:30 and I was there within 5 minutes. I gave them 30 minutes notice and they arrived nearly 1 hour after my phone call. I had a 3 hour drive and it was finally given back to me at about 1am. REALLY unimpressed.

Both times I’ve come to collect my car it’s been a shambles. Terrible communication- they leave you waiting for ages, don’t reply to texts. I called after half an hour or being told to wait- he said it wasn’t on the way and I couldn’t collect me car today?! I’m now waiting again, hoping it actually turns up this time. It’s been an hour since I rang and text already. Man on the phone is so rude also.

I am writing to express my disappointment with the condition of my car when I returned to collect it after booking parking for one week.
When I picked up my vehicle, I found it extremely dirty inside. It was clear that several people had been sitting in both the front and back seats. The seats and floor were covered in mud, which made the car very unpleasant to use.
I had placed a protective cover on my back seat for my dog, but when I returned, it had been removed and left dirty from muddy shoes. Additionally, I noticed that a pack of cigarettes I had left in the car was missing, along with a deodorant.
This experience was unacceptable and far below the standard I expected when leaving my car in car park.

My car was parked for two weeks at Gatwick short stay car park. Despite me calling them from abroad, I was reassured my car had been moved to a secure location. It was not. On the morning of my return, the car was moved to just outside the airport. A few hours later it was returned to the short stay car park.
Due to the fact the car was returned early, I incurred a £20 parking fee. Most disturbing was that the operators had stolen a purse with change which I keep in the glove compartment for parking. There was approx £25 worth of change. When I called to complain they blocked my number. I tried to call the main number, to find out that it no longer connects.
Be aware, these operators are thieves and unreliable. Pay that little extra and go with a trust worth operator.

Terrible company!! Come back from holiday to a huge crack down my windscreen!!! I’ve emailed multiple times and no reply!!!!!

AVOID!!!!

I recently had a frustrating experience with this car service at Gatwick. Upon arrival, I called ahead to confirm my estimated time of arrival, but was still forced to wait 30 minutes for someone to meet me. Given the tight connection to my flight, this was incredibly stressful. To make matters worse, after a long and tiring journey, I then had to wait a further 60 minutes to collect my vehicle. The whole experience felt like a test of patience, with wait times far exceeding what I was expecting. Unless you're fond of waiting around, I'd strongly advise considering alternative services. Definitely not worth the hassle, especially considering it was billed as a meet and greet

Awful service. We waited over an hour for our car for meet and greet! We just kept being told 2mins away which turned out to be 20mins every time we called.
WARNINg- please do not book and save your time!!

When we arrived at the airport communication was poor and the driver didn’t know our details or have any paperwork, this left us nervous dropping off our car to effectively a random bloke and just his word he worked for Fly Away.

On our return we called as soon as we landed but had to wait an hour for the car to arrive and it was filthy and covered in mud.

The driver when questioned about his lateness and the condition of the vehicle simply shrugged. A rubbish service, we will NOT use them again.