Flight Centre Independent Reviews 1,436

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high-quality service they receive, emphasizing the ease and efficiency of the booking process. Consumers feel supported throughout their travel experiences, appreciating the personalized attention and dedication provided by the staff. People highlight the positive impact on their holidays, noting how the company's services contribute to stress-free and enjoyable trips. Reviewers also appreciate the staff's knowledge and proactive approach in handling travel arrangements, making them feel valued and well-cared for.

Based on these reviews

Rated 5 out of 5 stars

Lizeth du Preez from Flight Centre managed our trip to Italy at the beginning of October. It was an incredible experience. We booked our trip at the end of last year and Lizeth had been hands on throu... See more

Rated 5 out of 5 stars

Marise Saayman Flight Centre Independent On short notice she assisted me with booking a Mediterranean cruise for December. She had a lot of options for the flights which connect to the cruise port... See more

Rated 5 out of 5 stars

Marise Saayman is unbelievably good at her job! She always goes above and beyond for my colleagues and I! She's available after hours, on weekends and is always prepared to help and find the best opti... See more

Rated 5 out of 5 stars

Marise Saayman is an absolute gem! Everything was planned so professionally. She navigated all the regulations recently instituted in our destination which would've been overwhelming had we planned it... See more

Rated 5 out of 5 stars

Debra is an unbelievable professional, very dedicated and helpful, always going for the extra mile to please her clients. We are always happy with her hard wordk. She is a good listener and know exa... See more

Rated 5 out of 5 stars

Absolutely Top service from Debra Borella, Flight Centre. She is very professional, fast and reliable. Can highly recommend her !

Rated 5 out of 5 stars

Alison has been helping us to plan our holidays for many years. She always identify spectacular hotels in each destination. Mauritius, Maldives, Dubai, Europe, Cape Town to Cairo we have always enjo... See more

Rated 5 out of 5 stars

I recently booked a trip with Bernadette Terblanche (FCI East Rand) and I was blown away by her brilliant service levels and dedication form start to finish. She stayed in contact from start to finis... See more

Company replied

Rated 5 out of 5 stars

I had the most reassuring feeling to know that everything has been taken care of by my trustworthy agent LITAL YERUSHALMY. she not only was an agent who did my bookings. She went beyond to ensure adva... See more

Rated 5 out of 5 stars

I cannot tell you what an amazing travel consultant Manja Myburg is. My husband and I have and will always book through Manja, what an amazingly helpful young lady she is. Our luggage went missing en... See more

Company replied

Rated 5 out of 5 stars

Pieter Pienaar came to my assistance with tons of useful advice and guidance with some complex travel plans. He responds to queries quickly and managed the booking process as well as checking in for m... See more

Company replied

Rated 5 out of 5 stars

I have been using Sandra Raw at Flight Centre for at least 7 years now, she has been exceptional. I have had a stroke and have Ménière’s disease which makes travel extremely unpredictable for me. She... See more

Rated 5 out of 5 stars

The only reason I use flight centre is because there is one jewel there. Her name is Malinda Scholz,she goes beyond that extra mile, I can’t express enough how lucky I have been to have her as my trav... See more

Rated 5 out of 5 stars

Lital is an incredible agent that has gone above and beyond to help us create the perfect honeymoon trip to Thailand for us. She helped plan multiple scenarios until it met our exact needs. She took t... See more

Rated 5 out of 5 stars

Regine helped us out with the most amazing trip away to Thailand. Everything was seamless and perfect. From the bookings, to flights to hotels, all sorted and organized. It made travelling so easy. T... See more

Rated 5 out of 5 stars

My flight on Sunday 2nd June was cancelled due to a faulty baggage compartment seal...we were already on the plane,had to deplane and then it was a bunfight at Newark airport to find another flight ba... See more

Company replied

Rated 5 out of 5 stars

My elderly mother was invited for a 3 months visit to the UK this March 2024. This was quite a challenge as she was to travel unassisted. Stephanie was professional, understanding and made sure that... See more

Company replied

Rated 5 out of 5 stars

We have been dealing with Lizeth du Preez for the past couple of years and find that once you give Lizeth the dates and destination,s one can just sit back and relax. I know that I will get proffe... See more

Rated 5 out of 5 stars

Megan has been doing my trips for a few years now. She is gifted. I am too busy to do bookings but consider myself a difficult customer. She understands my goals in a few words and takes care off... See more

Company replied

Rated 5 out of 5 stars

My son had a contract for summer camp in the US. While we sorted the visa out ourselves, the flights and insurance were difficult because of changes in exam dates, contract dates and all the variab... See more

Company replied

Rated 5 out of 5 stars

I used Carmen Coetzee to assist me with my family holiday trip and I HIGHLY recommend using her services.She was extremely helpful, patient and accommodative as I changed my mind a few times on the de... See more

Rated 5 out of 5 stars

Best experience with Mariaan quick on the ball. And personal touch make sure our needs were met. Will use again anytime

Rated 5 out of 5 stars

Mariann from Flight Centre has never disappointed me! She consistently and reliably offers excellent service, accomplishing all I ask of her. Further she thinks of and prompts me re services I've negl... See more

Rated 5 out of 5 stars

I always use Catharina Stewart (Cat) for all our travel requirements. Cat is always very efficient and professional. She is also very patient if we have to refer back to her for any changes to our bo... See more

Company replied

Rated 5 out of 5 stars

LIZETH DU PREEZ - AN ASSET TO YOUR BUSINESS Lizeth played a very large role in making my New Zealand holiday an unforgettable one. She answered my many queries courteously and kept me informed of al... See more

Company replied

Rated 5 out of 5 stars

A huge thank you to Lital @Flight Centre Century City for the miracle she worked getting our surprisingly affordable BA tickets to the UK.The entire process was so efficient and pleasant.Happy to rec... See more

Rated 5 out of 5 stars

Hazendal Wine Estate is so grateful to Manja for always assisting. Her dedication is unmatched and always goes above and beyond for our employees to ensure smooth travels. She is truly a gem.

Rated 5 out of 5 stars

I have always been given the best advice and almost always smooth and trouble free travel. Even when problems have manifested themselves. Never any come back on flight bookings. I will continue to use... See more

Rated 5 out of 5 stars

Travel made easy is the quickest way to describe my holiday experience guided by Catharina. Catharina was friendly, insightful and incredibly helpful. She was involved in the holid... See more

Company replied

Rated 5 out of 5 stars

Carmen always goes above and beyond, she is not just a travel agent but a phycologist, a friend, and a problem solver all in one. Thank you for always planning our trips to the last little detail. Can... See more

Company replied

Rated 5 out of 5 stars

The only reason I use flight centre is because there is one jewel there. Her name is STEPHANIE ALLAN HOLLIS, she goes beyond her call of duty, I can’t express enough how lucky I have been to have her... See more

Rated 5 out of 5 stars

Hester helped us book our perfect family holiday. She was extremely efficient and accommodating to all our needs. Easiest booking of a holiday. She was also available for all queries leading up to the... See more

Company replied

Rated 5 out of 5 stars

Marise Saayman has been incredibly helpful and has gone over and above to provide me and my company with the kind of service we really need when organising complex travel arrangements. She's always... See more

Company replied

Rated 5 out of 5 stars

Manja always makes sure to go out of her way to give our company the best services. Thank you Manja for making our employee’s flight experiences super convenient and enjoyable. Your service is alway... See more

Rated 5 out of 5 stars

I cannot recommend Manja highly enough. Her customer service and attention to detail is awesome. Manja has been booking our overseas flights since 2014 and I will not book flights with anyone else.... See more

Rated 5 out of 5 stars

We have just booked a holiday with Mariaan. She has gone above and beyond to help us get the best deal and accommodate all the requirements we had. I felt like a very demanding client but she never on... See more

Company replied

Rated 5 out of 5 stars

I want to thank Ralda Watson from the bottom of my heart for assisting me with my re-unification visa application to Ireland . This lady really and truly walked the EXTRA mile. She is a piece of gol... See more

Company replied

Rated 5 out of 5 stars

Lea-Ann Patterson has been an absolute gem to work with, she has been patient, highly efficient, cheerful and quick the whole way through planning a trip with many flights and then changing it for a m... See more

Company replied

Rated 5 out of 5 stars

Melinda Scholtz assisted my husband and I with flight bookings since April 2024 and I have to compliment her on her impeccable service. Melinda Scholtz is a fantastic Travel Manager and a real asset... See more

Company replied

Rated 5 out of 5 stars

Hester was super helpful, extremely prompt with service delivery. The whole task as per my request was executed flawlessly. Absolutely amazing. She is by far an extraordinary asset to the company.

Rated 5 out of 5 stars

Such excellent service which was so quick that I almost didn't have time to contemplate whether to book the trip or not...couldn't have asked for better service than received from Hester. thanks

Rated 5 out of 5 stars

Pieter Pienaar is only giving the best possible service in all aspects of travel arrangements, and I can sincerely recommend him to make travelling a stress free experince. We have used his service tw... See more

Rated 5 out of 5 stars

Rodney Jansen you are a rockstar!! Thank you for being so patient and making my last minute trip to Spain possible. I appreciate everything you’ve done, all the suggestions, the options, and how quick... See more

Rated 5 out of 5 stars

We have been dealing with Pieter Pienaar here in Cape Town for many years. He makes our journey seamless and anticipates any updates or changes almost before they happen. His Service is Excellent and... See more

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Company details

  1. Travel Agency
  2. Airline Ticket Agency
  3. Cruise Travel Agency
  4. Travel Aggregator

Written by the company

Flight Centre Independent is an independent model not only for Independent Travel Consultants (ITC’s) but offers a solution for smaller travel companies to become a part of.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star


Rated 5 out of 5 stars

Amazing Service

I wanted to take a moment to share my appreciation for Carmen Coetze and the exceptional service she provided throughout our travel planning process. From start to finish, Carmen was always available to answer any questions, offering prompt and thoughtful responses. She went above and beyond to ensure we had all the information we needed to make the best decisions about our resort options. Her knowledge of the resorts and the various packages available was invaluable, and her thoroughness in providing additional details made our experience seamless. Carmen truly made the entire process enjoyable, and we’re so grateful for her guidance and expertise. She is a true asset, and we look forward to working with her again in the future!

April 13, 2024
Unprompted review
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Rated 5 out of 5 stars

Manja Myburgh

I cannot recommend Manja highly enough. Her customer service and attention to detail is awesome. Manja has been booking our overseas flights since 2014 and I will not book flights with anyone else. 5 star service 👌

December 28, 2024
Unprompted review
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Rated 5 out of 5 stars

not all superheroes wear capes

Manya Myburgh scores the highest praise for excellence from the enquiry to the execution, the matter was of a delicate nature and demanded a lot of email communication and she answered every email all hours of the day. Thank you

December 23, 2024
Unprompted review
Rated 5 out of 5 stars

Lital the wonder travel agent that takes the pain out of planning.

Lital is an incredible agent that has gone above and beyond to help us create the perfect honeymoon trip to Thailand for us. She helped plan multiple scenarios until it met our exact needs. She took the time to really get to know us to find us the accommodation that worked for us. I could not recommend her more highly. She is by far the best agent I have ever used.

December 24, 2024
Unprompted review
Rated 5 out of 5 stars

Janine is travel agent of the Year(s)

Janine is absolute a wonderful, VERY helpful and competent travel agent. We have been using her services since I can remember. Janine, THANK YOU.

December 18, 2024
Unprompted review
Flight Centre Independent logo

Reply from Flight Centre Independent

Dear Thomas

Thank you very much for taking the time to give us this wonderful feedback on your experience dealing with Janine. We are delighted to learn of her exceptional service and dedication. We will make sure that she is recognised by her peers and senior leadership for her amazing efforts.

~Lloyd

Rated 5 out of 5 stars

Cat gives me a very personal service

Cat gives me a very personal service. I have specific travel needs which Cat looks after wonderfully at a very affordable rate. Thanks Cat.

December 16, 2024
Unprompted review
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Reply from Flight Centre Independent

Dear Timothy

Thank you very much for taking the time to give us this wonderful feedback on your experience dealing with Catharina. We are delighted to learn of her exceptional service and dedication. We will make sure that she is recognised by her peers and senior leadership for her stellar efforts.

~Lloyd

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Rated 5 out of 5 stars

Megan is next level!

Megan has been doing my trips for a few years now. She is gifted. I am too busy to do bookings but consider myself a difficult customer. She understands my goals in a few words and takes care off the job (even when times get rough)! Doing exactly what I was thinking but forgot to tell her..... Could be my private secretary!!

No more words to describe her excellence and knowledge about travelling.

Peter

December 5, 2024
Unprompted review
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Reply from Flight Centre Independent

Dear P. Vlug

Thank you very much for taking the time to give us this wonderful feedback on your experience dealing with Megan. We are delighted to learn of her exceptional service and dedication. We will make sure that she is recognised by her peers and senior leadership for her stellar efforts.

~Lloyd

Rated 5 out of 5 stars

Pieter Pienaar for the win

Pieter Pienaar came to my assistance with tons of useful advice and guidance with some complex travel plans. He responds to queries quickly and managed the booking process as well as checking in for me prior to my flights. If I could give him more than 5 stars I would. He will be handling all my flight bookings in the future, I highly recommend him.

December 4, 2024
Unprompted review
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Reply from Flight Centre Independent

Dear David
Thank you for your glowing feedback about Pieter Pienaar. We are delighted to hear that he provided such exceptional service and valuable guidance with your travel plans. It's wonderful to know he exceeded your expectations and earned your trust for future bookings. We will be sure to give Pieter the recognition he deserves for his stellar service. ~Thea

Rated 5 out of 5 stars

Great service

Quick response with alternative solutions and good travel advice and a very friendly manner.

Will be using Cat for all our company travel requirements.

December 3, 2024
Unprompted review
Flight Centre Independent logo

Reply from Flight Centre Independent

Dear Rob,

Thank you for the amazing review. We would love to share this with the consultant or team who provided the sterling service.
Could we ask that you kindly update your review with their full details or you can send us your update on customer@fctg.co.za

Thank you
~Lauren

Rated 5 out of 5 stars

THE EXCEPTIONAL SERVICE OF MELINDA SCHOLTZ

Melinda Scholtz assisted my husband and I with flight bookings since April 2024 and I have to compliment her on her impeccable service. Melinda Scholtz is a fantastic Travel Manager and a real asset to the company. Flight Centre is fortunate to have Melinda Scholtz in their employ.

November 25, 2024
Unprompted review
Flight Centre Independent logo

Reply from Flight Centre Independent

Dear Lynn

Thank you very much for taking the time to give us this wonderful feedback on your experience dealing with Melinda. We are delighted to learn of her exceptional service and dedication. We will make sure that she is recognised by her peers and senior leadership for her stellar efforts.

~Lloyd

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Rated 5 out of 5 stars

Marise Saayman

Marise Saayman
She has been incredibly helpful, she did all the bookings and paperwork for our vacation to Mauritius.
She will go the extra mile for her customers!
I will HIGHLY recommend her to book your dream vacation!!
Thank you Marise

September 26, 2024
Unprompted review
Flight Centre Independent logo

Reply from Flight Centre Independent

Dear Esmeralda,

Thank you for the positive review. We are pleased Marise was helpful and ensured you had a seamless experience. We will be sure to give Marise the recognition she deserves for her sterling service.

~Lauren

Rated 5 out of 5 stars

Melinda is always very helpful and will…

Melinda is always very helpful and will go the extra mile and make sure my travel is going to plan and that i arrive safely at my destination

November 21, 2024
Unprompted review
Flight Centre Independent logo

Reply from Flight Centre Independent

Dear Pieter
Thank you for sharing your wonderful feedback. We're delighted to hear about the exceptional service Melinda provided and her dedication to ensuring your travel plans run smoothly. We will ensure Melinda gets the recognition she deserves for her stellar efforts. ~Thea

Rated 5 out of 5 stars

Mariaan Van De Venter

Mariaan Van De Venter
Mariaan is always very friendly and professional, and always goes out of her way to assist us in any way necessary.
Thank you Mariaan!
Anel van Wyk

November 21, 2024
Unprompted review
Flight Centre Independent logo

Reply from Flight Centre Independent

Dear Anel,

Thank you for the positive review. We are pleased Mariaan was helpful and ensured you had a seamless experience. We will be sure to give Mariaan the recognition she deserves for her sterling service.

~Lauren

Rated 5 out of 5 stars

Incredible, hands on service

Marise Saayman has been incredibly helpful and has gone over and above to provide me and my company with the kind of service we really need when organising complex travel arrangements. She's always available and has got me out of tricky travel situations, sitting on the other side of the world, getting me home when I needed to.
I would highly recommend her to help you from a personal travel and business travel perspective.

November 16, 2024
Unprompted review
Flight Centre Independent logo

Reply from Flight Centre Independent

Dear Kelvin.

We appreciate you for taking the time to send this wonderful feedback. Only through feedback such as this can we evaluate our level of service and give recognition to valuable team members such as Marise.

~Cebisile

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Rated 5 out of 5 stars

Melinda Scholtz

Melinda Scholtz, has been my travel agent for 2024. Since I started working in the states she has been prompt with responding and I do not have to follow up myself. I booked accommodation through her this morning and it was sorted out in 10 min Thank you Melinda for your speedy response every time. Keep up the good work.

November 15, 2024
Unprompted review
Flight Centre Independent logo

Reply from Flight Centre Independent

Dear Frikkie.

We appreciate you for taking the time to send this wonderful feedback. Only through feedback such as this can we evaluate our level of service and give recognition to valuable team members such as Melinda.

~Cebisile

Rated 5 out of 5 stars

If you looking for the best agent!!!!

We have just booked a holiday with Mariaan. She has gone above and beyond to help us get the best deal and accommodate all the requirements we had. I felt like a very demanding client but she never once hesitated in helping us. If you are looking for amazing service, she really is the best. Thank you so much

November 8, 2024
Unprompted review
Flight Centre Independent logo

Reply from Flight Centre Independent

Dear Shamim.

We appreciate you for taking the time to send this wonderful feedback. Only through feedback such as this can we evaluate our level of service and give recognition to valuable team members such as Mariaan.

~Cebisile

Rated 5 out of 5 stars

Another well planned holiday

My husband and I have always booked our trips with Carmen. This time we were a group of 9 including kids travelling to Mauritius.
Carmen Coetzee was great and attended to each individuals specific needs.
She is really fantastic!

October 20, 2024
Unprompted review
Flight Centre Independent logo

Reply from Flight Centre Independent

Dear Laura
Thank you for sharing such wonderful feedback. We are delighted to hear that Carmen Coetzee provided attentive, personalized service for your group trip to Mauritius. We will ensure Carmen gets the recognition she deserves for her efforts. ~Thea

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