Flight Centre Independent Reviews 1,436

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high-quality service they receive, emphasizing the ease and efficiency of the booking process. Consumers feel supported throughout their travel experiences, appreciating the personalized attention and dedication provided by the staff. People highlight the positive impact on their holidays, noting how the company's services contribute to stress-free and enjoyable trips. Reviewers also appreciate the staff's knowledge and proactive approach in handling travel arrangements, making them feel valued and well-cared for.

Based on these reviews

Rated 5 out of 5 stars

Lizeth du Preez from Flight Centre managed our trip to Italy at the beginning of October. It was an incredible experience. We booked our trip at the end of last year and Lizeth had been hands on throu... See more

Rated 5 out of 5 stars

Marise Saayman Flight Centre Independent On short notice she assisted me with booking a Mediterranean cruise for December. She had a lot of options for the flights which connect to the cruise port... See more

Rated 5 out of 5 stars

Marise Saayman is unbelievably good at her job! She always goes above and beyond for my colleagues and I! She's available after hours, on weekends and is always prepared to help and find the best opti... See more

Rated 5 out of 5 stars

Marise Saayman is an absolute gem! Everything was planned so professionally. She navigated all the regulations recently instituted in our destination which would've been overwhelming had we planned it... See more

Rated 5 out of 5 stars

Debra is an unbelievable professional, very dedicated and helpful, always going for the extra mile to please her clients. We are always happy with her hard wordk. She is a good listener and know exa... See more

Rated 5 out of 5 stars

Absolutely Top service from Debra Borella, Flight Centre. She is very professional, fast and reliable. Can highly recommend her !

Rated 5 out of 5 stars

Alison has been helping us to plan our holidays for many years. She always identify spectacular hotels in each destination. Mauritius, Maldives, Dubai, Europe, Cape Town to Cairo we have always enjo... See more

Rated 5 out of 5 stars

I recently booked a trip with Bernadette Terblanche (FCI East Rand) and I was blown away by her brilliant service levels and dedication form start to finish. She stayed in contact from start to finis... See more

Company replied

Rated 5 out of 5 stars

I had the most reassuring feeling to know that everything has been taken care of by my trustworthy agent LITAL YERUSHALMY. she not only was an agent who did my bookings. She went beyond to ensure adva... See more

Rated 5 out of 5 stars

I cannot tell you what an amazing travel consultant Manja Myburg is. My husband and I have and will always book through Manja, what an amazingly helpful young lady she is. Our luggage went missing en... See more

Company replied

Rated 5 out of 5 stars

Pieter Pienaar came to my assistance with tons of useful advice and guidance with some complex travel plans. He responds to queries quickly and managed the booking process as well as checking in for m... See more

Company replied

Rated 5 out of 5 stars

I have been using Sandra Raw at Flight Centre for at least 7 years now, she has been exceptional. I have had a stroke and have Ménière’s disease which makes travel extremely unpredictable for me. She... See more

Rated 5 out of 5 stars

The only reason I use flight centre is because there is one jewel there. Her name is Malinda Scholz,she goes beyond that extra mile, I can’t express enough how lucky I have been to have her as my trav... See more

Rated 5 out of 5 stars

Lital is an incredible agent that has gone above and beyond to help us create the perfect honeymoon trip to Thailand for us. She helped plan multiple scenarios until it met our exact needs. She took t... See more

Rated 5 out of 5 stars

Regine helped us out with the most amazing trip away to Thailand. Everything was seamless and perfect. From the bookings, to flights to hotels, all sorted and organized. It made travelling so easy. T... See more

Rated 5 out of 5 stars

My flight on Sunday 2nd June was cancelled due to a faulty baggage compartment seal...we were already on the plane,had to deplane and then it was a bunfight at Newark airport to find another flight ba... See more

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Rated 5 out of 5 stars

My elderly mother was invited for a 3 months visit to the UK this March 2024. This was quite a challenge as she was to travel unassisted. Stephanie was professional, understanding and made sure that... See more

Company replied

Rated 5 out of 5 stars

We have been dealing with Lizeth du Preez for the past couple of years and find that once you give Lizeth the dates and destination,s one can just sit back and relax. I know that I will get proffe... See more

Rated 5 out of 5 stars

Megan has been doing my trips for a few years now. She is gifted. I am too busy to do bookings but consider myself a difficult customer. She understands my goals in a few words and takes care off... See more

Company replied

Rated 5 out of 5 stars

My son had a contract for summer camp in the US. While we sorted the visa out ourselves, the flights and insurance were difficult because of changes in exam dates, contract dates and all the variab... See more

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Rated 5 out of 5 stars

I used Carmen Coetzee to assist me with my family holiday trip and I HIGHLY recommend using her services.She was extremely helpful, patient and accommodative as I changed my mind a few times on the de... See more

Rated 5 out of 5 stars

Best experience with Mariaan quick on the ball. And personal touch make sure our needs were met. Will use again anytime

Rated 5 out of 5 stars

Mariann from Flight Centre has never disappointed me! She consistently and reliably offers excellent service, accomplishing all I ask of her. Further she thinks of and prompts me re services I've negl... See more

Rated 5 out of 5 stars

I always use Catharina Stewart (Cat) for all our travel requirements. Cat is always very efficient and professional. She is also very patient if we have to refer back to her for any changes to our bo... See more

Company replied

Rated 5 out of 5 stars

LIZETH DU PREEZ - AN ASSET TO YOUR BUSINESS Lizeth played a very large role in making my New Zealand holiday an unforgettable one. She answered my many queries courteously and kept me informed of al... See more

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Rated 5 out of 5 stars

A huge thank you to Lital @Flight Centre Century City for the miracle she worked getting our surprisingly affordable BA tickets to the UK.The entire process was so efficient and pleasant.Happy to rec... See more

Rated 5 out of 5 stars

Hazendal Wine Estate is so grateful to Manja for always assisting. Her dedication is unmatched and always goes above and beyond for our employees to ensure smooth travels. She is truly a gem.

Rated 5 out of 5 stars

I have always been given the best advice and almost always smooth and trouble free travel. Even when problems have manifested themselves. Never any come back on flight bookings. I will continue to use... See more

Rated 5 out of 5 stars

Travel made easy is the quickest way to describe my holiday experience guided by Catharina. Catharina was friendly, insightful and incredibly helpful. She was involved in the holid... See more

Company replied

Rated 5 out of 5 stars

Carmen always goes above and beyond, she is not just a travel agent but a phycologist, a friend, and a problem solver all in one. Thank you for always planning our trips to the last little detail. Can... See more

Company replied

Rated 5 out of 5 stars

The only reason I use flight centre is because there is one jewel there. Her name is STEPHANIE ALLAN HOLLIS, she goes beyond her call of duty, I can’t express enough how lucky I have been to have her... See more

Rated 5 out of 5 stars

Hester helped us book our perfect family holiday. She was extremely efficient and accommodating to all our needs. Easiest booking of a holiday. She was also available for all queries leading up to the... See more

Company replied

Rated 5 out of 5 stars

Marise Saayman has been incredibly helpful and has gone over and above to provide me and my company with the kind of service we really need when organising complex travel arrangements. She's always... See more

Company replied

Rated 5 out of 5 stars

Manja always makes sure to go out of her way to give our company the best services. Thank you Manja for making our employee’s flight experiences super convenient and enjoyable. Your service is alway... See more

Rated 5 out of 5 stars

I cannot recommend Manja highly enough. Her customer service and attention to detail is awesome. Manja has been booking our overseas flights since 2014 and I will not book flights with anyone else.... See more

Rated 5 out of 5 stars

We have just booked a holiday with Mariaan. She has gone above and beyond to help us get the best deal and accommodate all the requirements we had. I felt like a very demanding client but she never on... See more

Company replied

Rated 5 out of 5 stars

I want to thank Ralda Watson from the bottom of my heart for assisting me with my re-unification visa application to Ireland . This lady really and truly walked the EXTRA mile. She is a piece of gol... See more

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Rated 5 out of 5 stars

Lea-Ann Patterson has been an absolute gem to work with, she has been patient, highly efficient, cheerful and quick the whole way through planning a trip with many flights and then changing it for a m... See more

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Rated 5 out of 5 stars

Melinda Scholtz assisted my husband and I with flight bookings since April 2024 and I have to compliment her on her impeccable service. Melinda Scholtz is a fantastic Travel Manager and a real asset... See more

Company replied

Rated 5 out of 5 stars

Hester was super helpful, extremely prompt with service delivery. The whole task as per my request was executed flawlessly. Absolutely amazing. She is by far an extraordinary asset to the company.

Rated 5 out of 5 stars

Such excellent service which was so quick that I almost didn't have time to contemplate whether to book the trip or not...couldn't have asked for better service than received from Hester. thanks

Rated 5 out of 5 stars

Pieter Pienaar is only giving the best possible service in all aspects of travel arrangements, and I can sincerely recommend him to make travelling a stress free experince. We have used his service tw... See more

Rated 5 out of 5 stars

Rodney Jansen you are a rockstar!! Thank you for being so patient and making my last minute trip to Spain possible. I appreciate everything you’ve done, all the suggestions, the options, and how quick... See more

Rated 5 out of 5 stars

We have been dealing with Pieter Pienaar here in Cape Town for many years. He makes our journey seamless and anticipates any updates or changes almost before they happen. His Service is Excellent and... See more

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Company details

  1. Travel Agency
  2. Airline Ticket Agency
  3. Cruise Travel Agency
  4. Travel Aggregator

Written by the company

Flight Centre Independent is an independent model not only for Independent Travel Consultants (ITC’s) but offers a solution for smaller travel companies to become a part of.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star


Rated 5 out of 5 stars

Flight Center's Pieter Pienaar is Tops

We have been dealing with Pieter Pienaar here in Cape Town for many years. He makes our journey seamless and anticipates any updates or changes almost before they happen. His Service is Excellent and our family is so looking forward to our upcoming Mauritius Trip. Thanks Pieter

May 5, 2025
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Rated 5 out of 5 stars

Bernadette Terblanche outstanding

Bernadette Terblanche from Flight Centre is an outstanding Travel Agent.
From the moment that we expressed an interest in travelling to Phuket & Dubai, to assisting with options available for flights, accommodation, activities, payment for travel, visa applications, online checkin to flights, assistance with travel plans while on holiday and airport transfer home has been a very pleasant experience. She really assists in making travelling fun and assists with every detail necessary.

April 19, 2025
Unprompted review
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Rated 5 out of 5 stars

The best ongoing service …

I have been using Sandra Raw at Flight Centre for at least 7 years now, she has been exceptional. I have had a stroke and have Ménière’s disease which makes travel extremely unpredictable for me. She has never complained, or refused to change a flight and there have been numerous changes. Sandra, you deserve a huge thank you from me. I am thankful for meeting you so many years ago when I did my first experience with flight center.
I can only recommend Sandra.

January 25, 2025
Unprompted review
Rated 5 out of 5 stars

Hester was incredibly flawless

Hester was super helpful, extremely prompt with service delivery. The whole task as per my request was executed flawlessly. Absolutely amazing. She is by far an extraordinary asset to the company.

January 23, 2025
Unprompted review
Rated 5 out of 5 stars

We have been dealing with Lizeth du…

We have been dealing with Lizeth du Preez for the past couple of years and find that once you give Lizeth the dates and destination,s one can just sit back and relax.
I know that I will get proffessional advice and that I do not have to worry about the slightest little problem.
My wife and I are so happy with Lizeth proffessional and mature dealings that we will definately not use another agent as long as we are healthy and able to travel.
Just to mention that we travel to Zimbabwe,Australia and Canada.
Thank you very much Lizeth.You are making flight centre proud.

January 23, 2025
Unprompted review
Rated 5 out of 5 stars

I recently had the pleasure of booking with Carmen…

I recently had the pleasure of booking my travel arrangements through Flight Centre Independent and I couldn't be more impressed with the service I received. From the initial consultation to the final booking, the entire process was seamless and stress-free.

Carmen, was incredibly knowledgeable, patient and attentive.
She took the time to understand my preferences, concerns and budget and she made excellent recommendations.

What stood out the most was the personalized service, Carmen made sure I was informed at every step of the way, offering helpful tips for navigating my travel experience.

I appreciated the 24/7 support that was available, it gave me peace of mind knowing that if anything went wrong, I had someone to assist me.

I highly recommend Carmen if you looking to plan a vacation without the usual stress, Carmen offers a high level of service that truly goes above and beyond, and I will definitely be using them for my future travels!

December 19, 2024
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Rated 5 out of 5 stars

Pieter Pienaar

Pieter Pienaar: do not wait contact him he is a 20 plus STAR consultant 24/ 7 everyday for travel world wide and follows you from Departure to despatch Kevin And Tess

January 15, 2025
Unprompted review
Rated 5 out of 5 stars

Prompt service

Always a pleasure to dealing with Debra Borella when having to make travel arrangements. Give good advice and looking after our interests and convenience.

January 14, 2025
Unprompted review
Rated 5 out of 5 stars

Planning a trip? Contact Carmen!

I used Carmen Coetzee to assist me with my family holiday trip and I HIGHLY recommend using her services.She was extremely helpful, patient and accommodative as I changed my mind a few times on the destination as well as the number of people on the trip...this meant she needed to provide me with various quotes and suggestions. She did all that without complaining. Once my mind was made up, she arranged the entire trip from A-Z with no hiccups...everything went smoothly. Even though she was on holiday herself, she was a call/text away if we needed her for anything. I will surely use her services again.

January 3, 2025
Unprompted review

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