Verified
You could easily communicate with Finders if not available they would always contact you back. Always friendly and helpful also kept you upto date with what was happening.
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Verified
When Finders first contacted me I thought it was a scam so I was very sceptical about accepting the help. I did put my trust in them after researching the firm Throughout my journey with them they h... See more
Company replied
Verified
Excellent service. Officer assigned always keeps you informed of progress being made with each case from start to finish which is important. Highly recommend the service, case managers are very pro... See more
Company replied
Invited
People Finders located us as heirs, however Kitsen’s Law Firm of London did not disperse and funds and blocked all heirs from e-mail or phone inquiries. Lucy Patricia Talbot…Arthur R. Harrison cousi... See more
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Company details
Written by the company
We're Finders International, an award-winning probate genealogy firm established in 1997. We trace missing heirs, locate assets, and support estate administration. Headquartered in London with offices in Cardiff, Edinburgh, Dublin, and Sydney, we work globally to help legal professionals, public sector bodies, and private individuals resolve complex cases. We are trusted experts in probate research, known for our accuracy, ethical standards, and commitment to excellence. Our accreditations include ISO 9001 and ISO 27001, and we are proud members of the IAPPR. Named Best UK Probate Research Firm for six consecutive years, we continue to lead the industry with professional, reliable service.
Contact info
United Kingdom
- findersinternational.com
4.3
Excellent
81 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
Verified
Friendly & polite to deal with &…
Friendly & polite to deal with & quickly sorted out. Would recommend *****
October 17, 2025
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Verified
Verified
Very efficient and kept me informed
October 17, 2025
Verified
Excellent company to have dealt with
You could easily communicate with Finders if not available they would always contact you back.
Always friendly and helpful also kept you upto date with what was happening.
October 17, 2025
Verified
Excellent service
Excellent service. Officer assigned always keeps you informed of progress being made with each case from start to finish which is important.
Highly recommend the service, case managers are very professional and empathetic when tracing benefactors and next of kin.
October 16, 2025
Reply from Finders International
Hi there,
Thank you for your kind feedback. We’re delighted to hear that you’ve found our team communicative and professional throughout each case, and that the regular updates have been helpful. We truly appreciate your recommendation and value the opportunity to support your work tracing next of kin and beneficiaries.
Kind regards,
Lisa @ Finders International
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Verified
first class company
I must say I had great communications and fast to respond , a very professional team . Highly recommended
October 14, 2025
Reply from Finders International
Dear Peter,
Thank you for taking the time to leave a review. We’re really pleased to hear that your experience was a positive one!
Best regards,
Lisa @ Finders International
Underhanded & unethical towards a pensioner
Like many of the comments below (18% of one star reviews 3.6 out of 5 on google), we are also currently experiencing a horrific situation with Finders International.
They were engaged to simply find the next of kin to my late include. Bearing in mind My mother’s details including name and recent address were found in my uncles flat, very little ‘work’ was required to track down my mother.
Finders contacted my mother, told her that her brother was dead and THEN took it upon themselves to convince my mother to sign away 23% of her family inheritance, all within FIVE DAYS of informing her of brothers death. No time to process, no time to grieve no time to consult a family solicitor. 5 days!!
My uncle had very little to his name and no probate is required therefore arranging his estate was a very simple matter ie one phone all to the bank and yet somehow Finders led my mother to believe their help was required to do that.
In addition, they have also failed to provide sufficient Subject Access Request. Firstly by point blank refusing to provide anything at all as they “are not a public company”, then when they did finally provide some information, it omitted all internal and external correspondence where my mothers data had been used). They also allowed key phone call to expire where they convinced my mother to sign this document signing away 23% of her family money. If they felt confident that there was no unethical or underhanded behaviour, why would they not keep those phone calls as evidence?!. Very convenient.
My mother is a pensioner in her late 70’s and the lack of empathy and cooperation that Finders continue to demonstrate is highly unethical and quite frankly very very disturbing. Be very very cautious and look for alternative assistance.
October 9, 2025
Unprompted review
Reply from Finders International
Dear Holly,
We’re sorry to read your comments and are aware of your ongoing correspondence with our Data Protection Officer.
Finders International operates to high professional, ethical and compliance standards, including full compliance with the UK GDPR and the Data Protection Act 2018. We take such allegations extremely seriously and have already provided a complete response within the lawful scope of your request.
As this matter involves personal and sensitive information, we will not discuss details publicly. We invite you to continue communicating directly with our DPO so we can resolve your concerns appropriately.
Best regards,
Lisa @ Finders International
Verified
Very helpful
they were always helpful when I had a query, they also sent me my family tree when I requested it
September 25, 2025
Reply from Finders International
Hi Rita,
Thank you for leaving such a lovely review. We’re so glad you felt supported whenever you had a query, and we’re pleased we could share your family tree with you too. It’s wonderful to know the experience was a positive one.
Best regards,
Lisa @ Finders International
Verified
Helpful
Helpful
Took time to answer questions as this all came as a surprise.
Explained the process.
September 24, 2025
Reply from Finders International
Dear Sue,
Thank you for your review. We know it can feel unexpected to hear from us in these circumstances, so we’re glad our team could offer clarity and guidance along the way. It means a lot to know that you felt supported throughout the process.
Best regards,
Lisa @ Finders International
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Verified
Reply from Finders International
Dear Daphne,
Thank you for leaving us such a lovely review. We’re glad you felt well cared for throughout your experience with us.
Best regards,
Lisa @ Finders International
Verified
When Finders first contacted me I was not sure I would have the support to go through my journey However they made it easy for me as they sorted everything out for me
When Finders first contacted me I thought it was a scam so I was very sceptical about accepting the help. I did put my trust in them after researching the firm
Throughout my journey with them they have been so helpful and supportive. They did respond quickly to any questions I had. I felt they did everything possible to ensure my journey went smoothly I appreciated it was a long process but felt very supported throughout. I would put my trust in Finders again
September 23, 2025
Reply from Finders International
Dear Nigel,
Thank you for sharing your experience. We completely understand how surprising it can feel to be contacted out of the blue, and we’re glad you took the time to research us and felt reassured. It’s wonderful to hear that our team’s support and responsiveness made such a difference throughout the process, even though it took time. We’re truly grateful for your trust and your kind words.
Best regards,
Lisa @ Finders International
Verified
I work for a local authority and often make referrals to Finders
I work for a local authority and often make referrals to Finders in the hope that they can trace a deceased persons family. I am never disappointed.
September 2, 2025
Reply from Finders International
Dear Mr Phung,
Thank you for your kind feedback. We really value the trust placed in us by local authorities, and we’re delighted to know our tracing work has been a reliable support for you. We appreciate your continued confidence in Finders International.
Best regards,
Lisa @ Finders International
The critical mistake made by the company. Wrong heirs approached.
0 stars again. Case Manager knew of Immediate Surviving Next of Kin. Proof by email. Finders International cold call to other next of kin lower down on Legal Succesion Law encouraging them to pursue claim by signing Agreement Form with them. Proof of this from Death Certificate of Immediate Surviving next of kin. Constantly trying to get printed Complaint Forms since 2018 from the Case Manager, Finance Manager and Customer Complaints email. No results. CEO contact email no results. As Finders always say to negatives on here they don't reply individual cases. They don't reply in any format. Had to submit this as 01/09/2025 but it is from 2019.
September 1, 2025
Unprompted review
Reply from Finders International
Dear Ms Fenn,
We note your further review on this matter. As mentioned previously, we cannot discuss individual cases publicly due to confidentiality, but we do understand that our team is already in touch with you directly and we hope a resolution can be reached shortly.
For the benefit of readers, we would like to clarify that as part of our research process we may make enquiries with wider members of a family to verify our findings and ensure accuracy. If you have further information you would like us to consider, we would encourage you to share this directly with your case manager or the team so it can be reviewed in the appropriate way.
You are also welcome to contact us at contact@findersinternational.com or via freephone on 0800 085 8796.
Best regards,
Lisa @ Finders International
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Verified
Speedy friendly responses
September 2, 2025
Reply from Finders International
Hi Lisa,
Thank you for your feedback. We’re delighted to hear that you found our responses both speedy and friendly — it’s exactly the service we aim to provide.
Best regards,
Lisa @ Finders International
Verified
I have used Finders International on…
I have used Finders International on numerous occasions over the years assisting me with Local Authority Public Health Funerals.
I have always found them to be a very professional and helpful company.
September 2, 2025
Reply from Finders International
Hi Scott,
Thank you for your kind feedback. We’re delighted to hear that our support with Public Health Funerals has been consistently professional and helpful over the years. We truly value our relationship with local authorities and appreciate your continued trust in Finders International.
Best regards,
Lisa @ Finders International
Verified
My first experience using Finders
Staff was knowledgeable and did what they said they would do which exceeded my expectation
September 2, 2025
Reply from Finders International
Hi Dorothy,
Thank you for your feedback. We’re so pleased to hear that your first experience with Finders exceeded your expectations, and that our staff’s knowledge and commitment made a positive difference. We truly appreciate your recommendation and kind words.
Best regards,
Lisa @ Finders International
Verified
Reply from Finders International
Hi Maxine,
Thank you for your lovely feedback. We’re so glad you felt supported throughout the process and found it easy to get in touch whenever you needed — it means a lot to know we could help.
Best regards,
Lisa @ Finders International
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Beneficiaries …
We had no idea that we were beneficiaries to an uncle's will. Finders traced us and all others who could of benefited. Grateful for doing this.
September 4, 2025
Reply from Finders International
Hi Sally,
Thank you for your kind words. We’re so pleased we could reconnect you with your uncle’s estate and ensure all beneficiaries were included. It’s always rewarding to know our work has helped families in this way.
Best regards,
Lisa @ Finders International
Verified
Very quick and helpful
September 4, 2025
Reply from Finders International
Hi Helen,
Thank you for your review. We’re glad we could assist and make the process straightforward for you.
Best regards,
Lisa @ Finders International
Verified
I am yet to receive the full result…
I am yet to receive the full result from search.
August 28, 2025
Reply from Finders International
Hi Philip,
Thank you for taking the time to share your feedback. As your Trustpilot account is linked to a team email address with multiple cases associated with it, we’re unable to identify the specific matter you’re referring to. To ensure we can provide you with a full update, please reach out directly to your Case Manager. You can also contact us via contact@findersinternational.com
or by calling 020 7490 4935 (Mon–Fri, 9am–6pm), and we’ll be happy to assist.
Best regards,
Lisa @ Finders International
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