Fenixtorch Reviews 900

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I purchased a torch from fenixtorch 9 years ago. Last week it stopped working after use on 12 hour shifts 4 times a week. I contacted customer support at fenixtorch to ask if they do repairs/if th... See more

Rated 5 out of 5 stars
Verified

What a great strong beam of light! Arrived perfectly on time and in perfect condition. I love the ability to recharge rather than having to change batteries. The buttons and charge lights take some ge... See more

Rated 5 out of 5 stars
Verified

Fast delivery for free, great headtorch have used at both work and running impressive battery life and seems a lot better made than other popular brands u have used! Battery mounted at front which is... See more

Rated 5 out of 5 stars
Verified

Very fast delivery (actually would have preferred slower but cheaper). My second of these torches, they're pricey but well made and unlike the cheaper ones the contacts seem to last. I particularly li... See more

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Company details

  1. Hunting Store
  2. Camping Store
  3. Climbing Club
  4. Gift Shop

About Fenixtorch

Written by the company

 

FenixTorch.co.uk is the UKs premier supplier of Fenix LED Torches since 2007.

 

Stocking the full range of Fenix Torches plus a wide selection on batteries, chargers and accessories.

 

All items are held in stock and orders placed before 3.30pm Monday to Friday are dispatched the same day.

 

Based in Somerset England, FenixTorch.co.uk uses Royal Mail for UK deliveries so there is no waiting around for couriers.

 

Telephone: 01460 240336

 

Email: sales@fenixtorch.co.uk

Contact info

4.9

Excellent

TrustScore 5 out of 5

900 reviews

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Rated 5 out of 5 stars
Verified

Great headtorch

Fast delivery for free, great headtorch have used at both work and running impressive battery life and seems a lot better made than other popular brands u have used! Battery mounted at front which is great rear mounted power packs have caused me many issues over the years!!

November 8, 2024
Rated 5 out of 5 stars
Verified

Top notch service

Top notch service. Very fast dispatch, very well packaged items, no issues at all. Been using this company for years on end. You get what you order, in mint condition, fast!

October 16, 2024
Rated 5 out of 5 stars

Ordered two torches

Ordered two torches, to compare side by side, as you can't buy them on the high street.

Very quick next day delivery 5***** from me well done fenix uk

September 25, 2024
Unprompted review
Rated 5 out of 5 stars
Verified

Owesome product

Owesome product . I discover Fenix on you tube chanel Wyprawy Leona . This Polish guy explores mines etc. He always spoke highly about Fenix . when I saw fenix in action I could not resist . I like usb charged devices very handy for me . IM very happy from my purchase. Fenix simply the best choice in those dark days.

August 8, 2024
Rated 1 out of 5 stars

Sent an email asking about a product…

Sent an email asking about a product and got no response, sent another asking about sponsorship for an RNLI event no response. I’ll stick with my LedLensor signature instead of trying their HP35…

LedLensor customer service is amazing

No the reason for a bad review is I got no response from my emails. Yes I did ask if you would be interested in sponsoring an event in one email but you didn’t say no, you did not reply. Precious mail asking about battery life and guarantees were also ignored.

August 11, 2024
Unprompted review
Fenixtorch logo

Reply from Fenixtorch

We have no record of these emails, and if I'm reading this correctly the reason for the bad review is for not agreeing to sponsorship?

Rated 5 out of 5 stars
Verified

Quality headtorch

Order came quickly and the headtorch is absolutely fantastic.
Brilliant brightness and the Boa adjuster makes this the best fitting headtorch I’ve ever owned

June 28, 2024
Rated 5 out of 5 stars
Verified

Prompt processing of order

My order at 11am on 4th June was delivered 1pm on 5th June by Royal Mail 24 hr service, so must have been dealt with very rapidly by your staff.
Very well packaged and prompt what more could I ask for. Thank you.

June 4, 2024
Rated 5 out of 5 stars
Verified

Recommended

Although there was a slight hiccup, this was sorted out promptly and efficiently. Very good communication and fast response. Recommended and will definitely use them again

May 7, 2024

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