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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are particularly pleased with the high quality and durability of the products, highlighting their long-lasting performance. Consumers also appreciate the company's commitment to ethical and sustainable practices, noting that the products align with their values. The ordering process is generally seen as straightforward, and many people mention the fast delivery times. People value the availability of spare parts and the ease of repairing their devices, with many reporting positive experiences replacing components themselves. The /e/OS operating system is also well-received by those seeking a de-googled experience. However, opinions on the service are mixed, with varying experiences reported.

Based on these reviews

Rated 4 out of 5 stars
Verified

Nice and fast delivery easy to understand videos when it comes to applying extra equipment. It would be nice to have a physical manual as well to follow so you don't have to rely on another device whe... See more

Rated 4 out of 5 stars
Verified

I buy Fairphones because of the Fairtrade and green credentials. I have also found them user friendly and comfortable to use. I found my recent purchase of the Fairphone 6 was straightforward. The dif... See more

Rated 4 out of 5 stars
Verified

I love Fariphone's values and their determination to reflect them in their product. That's why I bought it. As for my experience with the phone, I can't give you much information yet, as I'm still... See more

Rated 4 out of 5 stars
Verified

Everything came as it should, and my phone screen was easy to change. There's a little adhesive cover over the selfie camera aperture that needs to be removed. I didn't spot that until the phone had g... See more

Rated 5 out of 5 stars
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I am used to the flagship phones of Samsung. I changed to the Fairphone 6 a few weeks ago and will not go back. Together with the Murena e\OS system that is protecting your privacy while giving you a... See more

Rated 5 out of 5 stars
Verified

The ordering process was absolutely straightforward. I knew what I wanted from the beginning, and nothing got in my way. So, sorry.. I don’t have any tips on what Fairphone could do better.

Rated 3 out of 5 stars
Verified

Position of on and off button in relationship to volume control is not ideal. Camera causes distortion in portrait mode, resolution also poor. Menu hard to navigate. Blue tooth for some devices does n... See more

Rated 3 out of 5 stars
Verified

The phone arrived on time, but the seal was broken. While registering the IMEI to activate the extended warranty I didn't encounter any issues so I'm guessing it just got opened for quality control o... See more

Rated 5 out of 5 stars
Verified

The shipping was very fast, 2\3 days to Italy, in the package everything was fine. The black screen I received appeared to block the light of the screen at its sides, so that people around cannot loo... See more

Rated 5 out of 5 stars
Verified

Ordered a new USB-C port for my FF4. Even before the new port arrived the video-instructions on how to repair my FF was already in my mailbox. The shipment arrived after 3 days and it was incredibly... See more

Rated 5 out of 5 stars
Verified

I've been using a Fairphone 4 for more than 3 years and I needed to replace the USB-c port as I was getting disconnections when moving the earphones cable or with android auto. It was at my doorstep j... See more

Rated 4 out of 5 stars
Verified

I like the Fairphone and the idea of the company behind. Also, that they directly deliver to Murena so that I can buy the Fairphone with /e/OS directly is very good. The hardware switch-off is a nice... See more

Rated 3 out of 5 stars
Verified

The usb c port is functional and was delivered quickly. I just dont think a usb c port with an fpc connector is worth 20 GBP even with overseas costs and "eco friendly" tax, this should cost penn... See more

Rated 5 out of 5 stars
Verified

It arrived very quickly. The packaging was good. The phone seems to be working as expected. Not sure yet about the camera, but I haven't had the chance to test it properly. Processor's performan... See more

Rated 5 out of 5 stars
Verified

I have ordered on previous occasions - now three of us have Fairphones. Each time the process has worked well and the goods have arrived on time, in excellent condition.

Rated 4 out of 5 stars
Verified

So far impressed with the phone. The only downside is that it is running android 15, when I've been used to android 16, hope an update is released soon by Fairphone

Rated 3 out of 5 stars
Verified

So far a crappy product witha high price tag. Only reason for going cordless was running with headphones and they lost contact all the time and after dropping them 4 times I gave up. Will give them an... See more

Rated 5 out of 5 stars
Verified

Good quality headphones and quick delivery. Would recommend. The repair ability is what attracted me but obviously not at that point so can’t comment on it.

Rated 5 out of 5 stars
Verified

This is the future of smartphones (or should be). Great product overall: beautiful design, good construction, costumer driven software and great ethics. Might not be the top notch phone most bran... See more

Rated 5 out of 5 stars
Verified

High quality products made to last - I love the mission behind Fairphone and this is third device I've purchased. Always performed well and able to contact customer service if needed. Loving the fairp... See more

Rated 3 out of 5 stars
Verified

Bought one if your new chargers. Easy to order and arrived within 3 days. Works well so far, but quite pricey, especially with UK delivery added. However, disappointed that only the dual charger,... See more

Rated 4 out of 5 stars
Verified

I love that I can repair my phone! Screen arrived quickly, with mostly recyclable packaging and it was very easy to follow along with the youtube video to repair my screen. I was able to reduce deli... See more

Rated 4 out of 5 stars
Verified

High quality Fairbuds, audio and materials. The only issue in terms of product is that the case is quite big compared to other same price competitor. Some issue with UPS made the product arrive lat... See more

Company replied

Rated 4 out of 5 stars
Verified

Delivery was quick (2 days) , but quite expensive. Changing the c port was as easy as the video suggested. Would do it again if another component needed changing.

Rated 5 out of 5 stars
Verified

My Fairphone 5 is a great phone. The camera is good, it's fast to respond, charges quickly - everything I need. But the real killer is, if something goes wrong, replacement parts are just two days aw... See more

Rated 5 out of 5 stars
Verified

The fairphone is a good phone for good people. It's not the most performant, or best phone out there, but do you really need that? What it might lack in the pixel count it more than makes up with the... See more

Rated 3 out of 5 stars
Verified

Website is designed well, but really buggy, I had to log in a dozen of times making my purchase and my cart got deleted several times, making me browse the same products over and over again. Besides t... See more

Rated 4 out of 5 stars
Verified

Fast delivery parts all simple to install with easy to follow videos online. My only drawback was that the delivery I monitored myself via UPS I didn’t actually get any updates from Fairphone. In fa... See more

Rated 5 out of 5 stars
Verified

It has been an amazing experience so far. This smartphone (Fairphone 6) works really fine and I can't complain. I was looking forward to having and using a kind of device which had been made by taking... See more

Rated 5 out of 5 stars
Verified

My new Fairphone 6 arrived pretty quickly considering it was shipped from the Netherlands -- exactly 2 days. UPS even delivered it to the door, although I'd selected and paid for a pick-up point... See more

Rated 5 out of 5 stars
Verified

We've been using Fairphone for several years. I'm about to exchange my battery on my Fairphone 4, the Fairbuds are working well, and my partner is looking forward to her new phone and headphones, whic... See more

Rated 5 out of 5 stars
Verified

I asked for spare parts and also som accessories. Fast delivery. Good packing. No unnecessary plastic.

Rated 3 out of 5 stars
Verified

I didn't like that the only delivery option was to pick it up from a shop. It was also pretty expensive. With delivery included coming to nearly £25 that's a lot of money for a new back cover.

Rated 4 out of 5 stars
Verified

The parcel delivery service was not the best -- the phone finally arrived here two days after the date quoted. Everything else was fine

Rated 5 out of 5 stars
Verified

I'd ordered the green casing, for which I was informed would take longer to arrive than the black - however it arrived earlier than expected, although it would've been nice to not have worried about i... See more

Rated 4 out of 5 stars
Verified

I generally like the phone nevertheless it did feel like a downgrade from an iphone. There are some problems with the camera.

Rated 5 out of 5 stars
Verified

I have been using the Fairphone Gen 6 for a couple days now and so far it feels great. Works smooth and feels good also in the hands. I used the recicled program with my Fairphone 4 to save so... See more

Rated 5 out of 5 stars
Verified

I have broken the screen of my Fairphone 4 after almost four years, got a new one and it was surprisingly easy to switch.

Rated 5 out of 5 stars
Verified

I've been buying Fairphone products since 2017, everything is always as expected when I purchase from the official website.

Rated 4 out of 5 stars
Verified

Everything good with the product and the time. The only issue was that I paid to get the product delivered to my house and UPS never came, they went straight to the pickup location.

Rated 4 out of 5 stars
Verified

Efficient dispatch of spare part. No separate communication from UPS that packet had arrive at pick up location.

Rated 5 out of 5 stars
Verified

I already have an FP5 phone and now I've bought XL headphones. The phone has been working fine for over two years now. The original case doesn't protect it well enough, so I replaced it with a cheap... See more

Rated 5 out of 5 stars
Verified

Fairphone 3+ works as it should for years now but i use the murena dot com de googled phone from fairphone. You can change spare parts of the fairphone with a screwdriver. Fairphone spare parts are av... See more

Rated 4 out of 5 stars
Verified

All in all the platform is transparent and well ordered. The only problem is that I could not place my order while signed in - only as a guest. I still do not understand what the problem was, there mu... See more

Rated 5 out of 5 stars
Verified

One of the questions Trustpilot asks you help you write the review is "what is this company doing well?". To make it short, this company is the only one giving me the option to own a phone which I'm n... See more

Rated 4 out of 5 stars
Verified

Alright, I’ve switched from Apple products — overall everything’s great, but there’s still room for improvement.

Rated 5 out of 5 stars
Verified

Nice to be able to buy a degoogled FP6 straight from the manufacturer. This is by far the best user experience I have ever had with a mobile OS, especially compared to the usual bloated Google-garbage... See more

Rated 5 out of 5 stars
Verified

Fairphone 6 is very good piece of hardware. /e/OS is very good piece of software. A very serious product! My order was processed very quickly. Thank you for your work. It's exactly what I wanted... See more

Rated 5 out of 5 stars

I bought my Fairphone 3 over four years ago now, and it's still working perfectly. They updated the OS to Android 13 and continue to issue security updates. Easily the best phone I've ever owned.... See more

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Company details

  1. Electronics Company
  2. Telephone Company

About Fairphone

Written by the company

Fairphone is a social enterprise that is building a movement for fairer electronics. By making a phone, we’re opening up the supply chain and creating new relationships between people and their products.

We’re making a positive impact across the value chain in mining, design, manufacturing and life cycle, while expanding the market for products that put ethical values first. Together with our community, we’re changing the way products are made.


Contact info

  • van Diemenstraat 200, 1013CP, Amsterdam, Netherlands

  • fairphone.com

4.3

Excellent

TrustScore 4.5 out of 5

26K reviews

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Replied to 95% of negative reviews

Typically takes over 1 month to reply


Rated 5 out of 5 stars
Verified

Fab phone

Fab phone. Great warranty and access to updates with ability to change phone battery when needed. Easy to transfer data and easy to use.

October 13, 2025
Rated 5 out of 5 stars
Verified

I owned FP1 and FP2

I owned FP1 and FP2, and own and use FP3+ for several years now. the price/performance ratio was/is convincing for all models. since FP1, I have only had good experiences with the spare parts service, which, if available in the shop, are always delivered quickly and reliably.

October 13, 2025
Rated 5 out of 5 stars
Verified

Sustain and protect

The phone is great and in a world of rampant consumerism it offers a sustainable choice as well as adding personal security from the spies at Google.
Wish it was available in more networks though, and loving its a European centred phone

October 13, 2025
Rated 5 out of 5 stars
Verified

Pretty good phone

Pretty good phone, shame they brought out an upgrade only weeks later, else I would have bought that. Nobody bothered to tell me, when I ordered my Fairphone 5

March 12, 2025
Rated 4 out of 5 stars
Verified

I love Fariphone's values

I love Fariphone's values and their determination to reflect them in their product. That's why I bought it.
As for my experience with the phone, I can't give you much information yet, as I'm still getting used to it. Also, in my case, I try to make my mobile phones last a long time (my last one lasted eight years), which has a slight drawback (which your customers will probably encounter later on): the Android system has changed and I'm finding it harder to adapt to my new Fairphone.

One small detail I wanted to mention, which is the responsibility of the logistics company that distributed it (UPS): I was a little bit sad when I saw that the delivery had started on Friday and that the package from the Netherlands arrived in Spain on Monday at 2 a.m. If you could ask them to offer the option of not delivering at weekends, that would be ideal for me, but, as I said, it's just a minor detail and doesn't affect my rating at all.

October 10, 2025
Rated 4 out of 5 stars
Verified

Nice and fast delivery easy to…

Nice and fast delivery easy to understand videos when it comes to applying extra equipment. It would be nice to have a physical manual as well to follow so you don't have to rely on another device when setting up your new phone.

October 10, 2025
Rated 5 out of 5 stars

Four years, still going strong

I bought my Fairphone 3 over four years ago now, and it's still working perfectly. They updated the OS to Android 13 and continue to issue security updates.

Easily the best phone I've ever owned. When this one eventually gets retired, my next phone is going to be a Fairphone too.

September 18, 2025
Unprompted review
Rated 2 out of 5 stars
Verified

Usbc port broken repeatedly…

The USBC port on my phone has broken twice now so I am not sure why this keeps happening as I haven't had this happen on other devices before. The USBC port becomes unable to hold the USB cable in so it falls out easily. Part delivered good and assembly is easy but I'm conscerned about the durability

October 10, 2025
Rated 5 out of 5 stars
Verified

Smooth ride from order to unpacking

The ordering process was absolutely straightforward. I knew what I wanted from the beginning, and nothing got in my way. So, sorry.. I don’t have any tips on what Fairphone could do better.

October 10, 2025
Rated 5 out of 5 stars
Verified

Great so far

I have been using the Fairphone Gen 6 for a couple days now and so far it feels great.

Works smooth and feels good also in the hands.

I used the recicled program with my Fairphone 4 to save some money.

October 10, 2025

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