eSpares España Reviews 3,646

TrustScore 4 out of 5

4.0

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the wide range of products and consider the website easy to navigate. Consumers are satisfied with the product quality and how well they fit. People highlight the promptness and efficiency of the service. However, some reviewers report issues with the delivery service, mentioning damaged packages. Others think that the contact with the company is not optimal. Some consumers find the shipping costs high, especially compared to the item's price. A few reviewers mention problems with the order, but the company quickly solved the issues.

Based on these reviews

Rated 4 out of 5 stars
Verified

The part was exactly as described and fitted perfectly delivery was fast. The only issue was the delivery company failed to actually deliver (or even attempt )the package and instead left it at a co... See more

Rated 4 out of 5 stars
Verified

One of few websites that carry the parts I wanted, easy to navigate the website, click to order, expensive for tiny pieces of plastic, but heck. I didn't realise the parts would come from UK, but the... See more

Rated 4 out of 5 stars
Verified

Quick service product fitted but postage was more expensive than the item, and we live in spain

Company replied

Rated 4 out of 5 stars
Verified

I'm happy with the product, and the customer service was quick and efficient.

Rated 5 out of 5 stars
Verified

The product arrived as expected and as described. I searched quite a few online shops and these guys were the best priced for the quality of product. Plus their website was significantly more user fri... See more

Company replied

Rated 3 out of 5 stars
Verified

Item arrived broken. The packaging was completely inadequate and afforded no protection to the fragile contents. It was very difficult to find out how to contact the vendor (no phone contact). I event... See more

Company replied

Rated 5 out of 5 stars
Verified

The company that delivered the goods for eSpares did a poor job. Since we were not home, they threw the goods onto the terrace, which damaged the goods. But: eSpares responded quickly and sent the mon... See more

Rated 5 out of 5 stars
Verified

Found that I no longer needed the part and so asked to cancel order, not an issue and very quickly resolved

Rated 3 out of 5 stars
Verified

Really happy with the product, I bought a piece for my Bosch blender and it fit perfectly. Giving three stars because the part was tiny, weighed about 1g and cost €7,50 but they charged me €9,80 for d... See more

Company replied

Rated 5 out of 5 stars
Verified

This is a weakness of the fridge. It is the second handle support that broke in 10 years. The part is expensive for a small piece of plastic, but it arrived quickly. I got two in anticipation of anoth... See more

Rated 5 out of 5 stars
Verified

Have used before but from the UK, this time it was for a part in Spain. Had my part in stock and delivered very quickly, considering the Spanish postal service. Still quirky when it comes to addre... See more

Rated 5 out of 5 stars
Verified

Everything went well, correct product perfectly packed but 10€ for delivery I thought was expensive

Rated 5 out of 5 stars
Verified

Always find the spare part I need and living in Spain that's a real plus.Arrived in a few days,a lot quicker than I expected. Excellent service

Company replied

Rated 5 out of 5 stars
Verified

Great range of products at very reasonable prices, web site very easy to navigate and search and product delivered in good time...

Rated 5 out of 5 stars
Verified

The experience was positive, although unfortunately the accessory received was not compatible. The return policy if the product received is not correct is incredible. I will buy again!

Rated 5 out of 5 stars
Verified

I always order this one part for our espresso machine from them, 4-5 in total so far. Always quick and reliable.

Company replied

Rated 5 out of 5 stars
Verified

Save more than 70€ with a basic spare part of just 13€. Good service, recommended site.

Company replied

Rated 5 out of 5 stars
Verified

The product was ok, right in time and quality. Perfect El producto llegó a tiempo y en perfectas condiciones.

Company replied

Rated 5 out of 5 stars
Verified

I bought spare parts for an older Kenwood kitchen machine. they where still available and i got them quickly delivered.

Rated 5 out of 5 stars
Verified

Very good service for an replacement Kenwood part. Arrived within 7 days and works perfectly.

Rated 5 out of 5 stars
Verified

Hello, I received the order requested from the website correctly. Well protected and quickly. Thank you.

Company replied

Rated 5 out of 5 stars
Verified

ordered, said monday delivery was monday part half price of other suppliers brilliant

Company replied

Rated 5 out of 5 stars

Good service but the carrier Suer is not good the package was battered and damaged

Company replied

Rated 5 out of 5 stars
Verified

E-spares España delivered the correct spare part I needed within two workdays.

Rated 5 out of 5 stars
Verified

Prompt delivery and the breadmaker is now fixed and making bread again.

Rated 5 out of 5 stars
Verified

There was an issue with the shipment address, but it is already solved.

Rated 5 out of 5 stars
Verified

Good quick service, easy to use being English in Spain.

Company replied

Rated 5 out of 5 stars
Verified

The web is not perfect, but the shippment and the quality of the piece is perfect. Thanks for all, you save me much money.

Company replied

Rated 3 out of 5 stars
Verified

The item got lost in transit, but did get a prompt refund in full

Company replied

Rated 5 out of 5 stars
Verified

Ordering was simple and the shipping time was second to none!

Rated 5 out of 5 stars
Verified

I have used eSpares in the UK and it's great to use it in Spain were I now live.

Rated 5 out of 5 stars
Verified

The spare was the right one, the packaging was good, and quick delivery. Great!

Rated 4 out of 5 stars
Verified

Pleased with the new wheel though thought the postage cost rather high.

Company replied

Rated 5 out of 5 stars
Verified

Delivery on time Product delivered identical to the one ordered based on the photo

We perform checks on reviews


Company details

About eSpares España

Written by the company

Nuestro objetivo es ayudar y aconsejar a nuestros clientes para que puedan reparar por ellos mismos sus electrodomésticos. Aportamos todo nuestro conocimiento y confianza para hacer de la reparación, un proceso fácil y sencillo.

En eSpares ofrecemos a nuestros clientes el conocimiento y experiencia para reparar sus electrodomésticos

eSpares es una tienda de repuestos online que cuenta con más de 1 millón de recambios y accesorios para más de 3.000 marcas, somos una empresa líder en el mercado Europeo.

Síguenos en YouTube y aprende cómo cambiar recambios específicos paso a paso. Descubre también consejos útiles en nuestro blog y encuentra millones de artículos de cómo diagnosticar, reparar y mantener tus electrodomésticos con nuestro centro de consejos.



Si no encuentras una solución en nuestro sitio web, no dudes en llamar al número de teléfono o dirección de correo electrónico mostrada a continuación.

Contact info

4.0

Great

TrustScore 4 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 48 hours


Rated 4 out of 5 stars
Verified

The part was exactly as described and…

The part was exactly as described and fitted perfectly delivery was fast.
The only issue was the delivery company failed to actually deliver (or even attempt )the package and instead left it at a collection shop without any prior notice.

October 7, 2025
Rated 5 out of 5 stars
Verified

The experience was positive

The experience was positive, although unfortunately the accessory received was not compatible.
The return policy if the product received is not correct is incredible.
I will buy again!

September 5, 2025
Rated 1 out of 5 stars
Verified

We had been notified that our delivery…

We had been notified that our delivery by Seur had been left at a pickup point Farmatural San Miguel Salinas which we have tried on 5 different occasions between there opening hours of 10am till 2pm and the place has never been open. Unfortunately we are traveling from today until 26/10/2025 and Seur have told us that it will returned tomorrow to yourselves please can you help me?

August 21, 2025
eSpares España logo

Reply from eSpares España

Dear Customer,


we are very sorry to hear that the pickup point was inaccessible .
Please check your inbox for the resolution of this problem.
We hope this can make your experience better.


-The eSpares Team

Rated 1 out of 5 stars
Verified

The order was not delivered

The order was not delivered. The shipping is very expensive and unreliable. I am launching a legal process. Don t order to this website.

August 22, 2025
eSpares España logo

Reply from eSpares España

Dear Customer,

we are very sorry to hear you have experienced some issues with your order.
Some international couriers may delay the packages. According to our checks, however, your parcel has been delivered to you on 02-02-2025. Please check the e-mail we have sent you.

Kind regards

-The eSpares Team

Rated 5 out of 5 stars
Verified

I would use them again

The product arrived as expected and as described. I searched quite a few online shops and these guys were the best priced for the quality of product. Plus their website was significantly more user friendly for finding what I needed in comparison to the many others that I searched through. I would use them again.

August 8, 2025
eSpares España logo

Reply from eSpares España

Hi Bethany,
it's great to know we managed to provide you a satisfactory service. We hope you can enjoy your fixed appliance.

- The eSpares Team

Rated 5 out of 5 stars
Verified

Good quick service

Good quick service, easy to use being English in Spain.

July 24, 2025
eSpares España logo

Reply from eSpares España

Hi,

We're glad you found our service quick and easy to use while in Spain. Thank you for your positive feedback; it means a lot to us.

- The espares.es Team

Rated 4 out of 5 stars
Verified

Fast and precise the only problem was…

Fast and precise the only problem was the price too high.

July 2, 2025
eSpares España logo

Reply from eSpares España

Dear Mr Moriones,

Thank you for your positive feedback regarding the speed and precision of our service. We appreciate your honesty about the pricing and will take your comments into consideration as we continually strive to offer the best value possible.

If you have any questions or need assistance, please don’t hesitate to reach out.

Kind regards,
Customer Service Team

Rated 5 out of 5 stars
Verified

Service was fine

Service was fine. Requested board arrive on time. It's working fine.

June 23, 2025
eSpares España logo

Reply from eSpares España

Hello Sr Martínez,

Thank you for your feedback.

We’re glad to hear that your order arrived on time and is working well.
If you need any further assistance, please don’t hesitate to contact us.

Best regards,
Customer Service Team

Rated 5 out of 5 stars

Good service but the carrier Suer is…

Good service but the carrier Suer is not good the package was battered and damaged

June 26, 2025
Unprompted review
eSpares España logo

Reply from eSpares España

Hello Bill,

Thank you for your feedback.

We’re glad you are satisfied with our service.
However, we’re sorry to hear about the condition of the package upon delivery.
We will share your comments with the carrier to improve their handling of shipments.

Please don’t hesitate to contact us if you need any assistance.

Best regards,
Customer Service Team

Rated 1 out of 5 stars
Verified

I want my money back and to give you…

I want my money back and to give you back the accessories. The are small for my fridge.
How can I do it?
Thank you

May 28, 2025
eSpares España logo

Reply from eSpares España

Dear Mrs Pantigoso Gundin,

Thank you for taking the time to share your experience. Feedback like yours truly helps us improve.

We’re sorry to hear that the accessories were not suitable for your fridge. We have processed a full refund for your order, which will be credited to the same payment method used. You should see it reflected in your bank statement within the next few days.

There is no need to return the item, you may dispose of it or keep it, as you prefer.

If you’d like to place a new order with different measurements, we’ll be happy to assist you.

We sincerely apologise for the inconvenience and remain at your disposal for any further questions.

Customer Service

Rated 5 out of 5 stars
Verified

Quality of components is ok

The web is not perfect, but the shippment and the quality of the piece is perfect.
Thanks for all, you save me much money.

June 12, 2025
eSpares España logo

Reply from eSpares España

Hello Mr Lito,

Thank you for your honest feedback.

We’re glad to hear that the quality of the part and the shipment met your expectations.
We also appreciate your comments about our website and will continue working to improve it.

Thank you for choosing us and for your kind words — we’re happy to have helped you save money.

Best regards,
Customer Service Team

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