Invited
Reply from ENTEGA Plus GmbH
Guten Tag Herr Zschage,
vielen Dank für Ihr positives Feedback! Es freut uns sehr, dass Sie zufrieden sind.
Viele Grüße, Ihr ENTEGA-Team
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Company details
Written by the company
ENTEGA ist mit rund 700.000 Kunden einer der größten Anbieter von klimafreundlicher Ökoenergie in Deutschland. Seit 2008 verzichtet das Unternehmen auf den Vertrieb von Atomstrom und investiert konsequent in den Ausbau erneuerbarer Energien. Aufgrund des überdurchschnittlichen Engagements für die Energiewende wurde ENTEGA mit dem TÜV SÜD Zertifikat „Wegbereiter der Energiewende„ ausgezeichnet. ENTEGA bietet komplette Lösungen rund um Energie und Telekommunikation an. Das Portfolio umfasst dabei sowohl Ökostrom und Ökogas als auch Lösungen für Solar- und Heizungsanlagen, E-Mobilitäts-Dienstleistungen und Highspeed-Internet. ENTEGA Ökostrom & Ökogas: ✔CHECK24 Kundenservice: "sehr gut" ✔ ÖKO-TEST "gut" > Jetzt zu ENTEGA wechseln & sparen!
Contact info
Frankfurter Straße 100, 64293, Darmstadt, Germany
- 06151 493 8630
- kundenservice.trustpilot@entega.de
- entega.de
4.1
Great
437 reviews
Replied to 85% of negative reviews
Typically replies within 1 week
Entega rip-off
The most unbelievable thing is that they do not stop. It is not possible that an apartment uses 40% more electricity when it is empty and only the refrigerator is running. They claimed we never provided meter readings and today, after my Trustpilot review was shared the acknowledge that on 11 June 2024 they received the readings. Since September 2024 the apartment is empty. Happy to pay for what I use, but protest a complete rip-off. Good that Trustpilot exists, stay away from Entega.
Ps yes getting a contract with them is smooth, then it will become one untransparent mess.
April 28, 2025
Unprompted review
Reply from ENTEGA Plus GmbH
Dear Mr. Breukers,
We understand your complaint about the additional payment in your current bill. As already explained, your electricity consumption had to be calculated based on partially estimated meter readings in the past.
We kindly remind you of your obligation to cooperate in determining your meter readings on time. ENTEGA calculates meter readings based on the Basic Supply Ordinance (GVV) if they were not submitted by the due date. This ensures that you receive your bill on time.
Your consumption was probably already higher than your payments in previous years. The resulting costs must now be paid with the current bill.
If you have any further questions, please feel free to contact our complaints management team directly. You can reach out to them by email at beschwerde@entega.de.
Best regards,
Team ENTEGA
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