Verified
Really fast delivery. For some reason the hinges of the sunglasses i ordered are squeak but everything else is pretty good.
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Review summary
Based on reviews, created with AI
Based on these reviews
Verified
I'm very happy about the sunglasses I've received. The only complain I have is that I don't receive is a certificate of authenticity. I was hoping you could send me this by mail if this would be po... See more
Verified
Not sure whether the glasses are brand new, they might be refurbished as there are some scuff marks on the frame. However this is still a great deal and shipping was fast! Happy overall.
I was initially skeptical when I came across several reviews suggesting that edel-optics.be might be a scam. So I ordered a pair of glasses with cautious curiosity. To my pleasant surprise, the orde... See more
I ordered Versace glasses. I must admit that the customer service is very responsive. I contacted them by phone and email, and they really tried to help me. The only thing I can criticize is the pa... See more
Verified
Great website where you can virtually try thousands of glasses using your phone's camera, decent prices and very fast shipping, 5 stars!
Verified
Oakley sunglasses received as expected. Fast delivery.
Verified
I ordered online 2 pairs of sunglasses. I did try to email on 2 occasions but got no reply to either email. I was able to pay by Amex but 2 days later I got an email asking to pay by another method... See more
Verified
Although the website indicated the availability of my product, it took 1 week to get an ... availability confirmation. After email contact with customer Service, I counted down the unexpected 2 weeks... See more
Verified
+ Website very clear + Administration to finalize your purchase very clear + After payment clear order receipt by mail. - Late communication of tracking code (delivery date itself) - No answe... See more
Verified
The second time I bought Tom Ford sunglasses online with EdelOptics. Again, very good communication and perfect/quick delivery. The sunglasses are also - again - what I ecpected...I love them. Lookin... See more
Verified
Very fast delivery, ordered in the afternoon and mid day the day after delivered with ups. Good solid package and the product was as described on the internet. Product was half price compared to... See more
Verified
Incredible fast service, ordered around noon and delivered already next day! The product was exactly as described. Packaging box could have been a little smaller as it was about 5 times the size of th... See more
Verified
TOP PRICE TOP WEBSITE TOP DELIVERY : order at 4 P.M. and received by UPS (The best of the best to transport goods) for free the day after. Really my favorite eshop for sunglasses.
Verified
Top service
Verified
Good & fast service.
Verified
On time and send perfectly!
Verified
Very good,fast service
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All good. On time and good quality
Verified
Everyrhing to be ok.
Verified
Service impeccable
Company details
Written by the company
Sinds 2009 zijn wij actief in de online branche voor brillen en zonnebrillen. Edel-Optics biedt het grootste direct beschikbare assortiment merkbrillen in Europa. Onder ons motto SEE AND BE SEEN zien we brillen als lifestyle product dat jouw look compleet maakt. Onze hoofdkantoor is gevestigd in Hamburg – Duitsland en wij verkopen momenteel wereldwijd aan meer dan 100 verschillende landen.
Contact info
Nobistor 16, 22767, Hamburg, Germany
- +32 2 808 39 30
- info@edel-optics.be
- edel-optics.be
4.3
Excellent
865 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
Scam? – Read this before you order
I was initially skeptical when I came across several reviews suggesting that edel-optics.be might be a scam. So I ordered a pair of glasses with cautious curiosity. To my pleasant surprise, the order arrived on time, and everything checked out fine. That prompted me to re-evaluate the legitimacy concerns—I hadn’t found any issues once I received my glasses.
The website isn’t fraudulent. The item was genuine, delivery was prompt, and my concern was fortunately proven unfounded.
August 12, 2025
Unprompted review
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Verified
My experience
I ordered Versace glasses. I must admit that the customer service is very responsive. I contacted them by phone and email, and they really tried to help me.
The only thing I can criticize is the packaging : the glasses' case was intact, but the outer box was not. Maybe investing in a sturdier box would be a good idea
March 6, 2025
Unprompted review
Verified
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Verified
Happy customer.
Really fast delivery. For some reason the hinges of the sunglasses i ordered are squeak but everything else is pretty good.
December 5, 2024
Verified
Nice experience
Nice experience, in 24h the sunglasses arrived and the price was the best I found, was 150eur less that in the shop.
September 5, 2024
Verified
I paid for delivery to the house
I paid for delivery to the house, and it didn't arrive and they didn't contact me and put it at a collection point far from the house. Only after I checked why I didn't receive it did I see that they put it there. The product itself is good but the service experience is not good. They did send me compensation for the next purchase, but if it's the courier service I'm not sure I'll order.
August 27, 2024
Reply from www.edel-optics.be
Dear Customer,
We're sorry to hear about the issue with your delivery.
According to UPS, the driver attempted to deliver the package to the address you provided us with while ordering, but unfortunately, no one was available to receive it. As a result, the package was redirected to a nearby collection point rather than scheduling a delivery for the next day. We understand this may have been inconvenient, and we apologize for any frustration this caused.
If you have any further concerns or need assistance with collecting your package, please don't hesitate to reach out to our customer service team.
Best regards,
Edel-Optics Team
Verified
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Verified
Oakley sunglasses received as expected
Oakley sunglasses received as expected. Fast delivery.
August 2, 2024
Verified
Verified
parfait!!!
July 10, 2024
Verified
Great website
Great website where you can virtually try thousands of glasses using your phone's camera, decent prices and very fast shipping, 5 stars!
July 5, 2024
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Verified
Very good,fast service
July 2, 2024
I am extremely disappointed with the…
I am extremely disappointed with the service provided by this company. I ordered a pair of glasses that were shown as available on their website, but after waiting for months, I was informed that they were out of stock. I requested a refund, but despite the website claiming that refunds are processed within 1-3 working days, I have been waiting for weeks without any indication of progress. The emails I have received are unhelpful and avoid the issue. I find this customer service to be unacceptable, and I believe that the company is not fulfilling their terms and conditions. I advise against trusting this company..
February 20, 2024
Unprompted review
Verified
Top service
January 30, 2024
Verified
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Verified
Verified
Good price, quick delivery
Quick delivery, sunglasses new and as advertised, good price compared to stationary shops.
May 22, 2023
Verified
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