East Coast Fire Services provided excellent, weekend fire alarm service!
East Coast Fire Services (ECF) truly provide emergency services! They provided information and support when we were in a property which had no contract with them, during unsociable hours, AND checked upon the situation 24 hours later!
ECF has installed systems at privately-rented properties where I lived in North Yorkshire. Recently, one of the fire alarms continued to provide false fire alarms at a specific place in my building. Our landlord and the property management did not return our calls when the alarm went off on a Sunday morning at 8.15. I called the ECF phone number on their label on the alarm control box. I left a message and a man with a professional and helpful demeanor returned my call within 5 minutes! He (Ryan!) patiently took the time to find out which alarm system was installed, and took me through the steps needed to stop the false alarm.
None of the people who are responsible for our security returned the calls of me and other tenants! The alarm again woke us with false alarms 4 other times in the middle of the night. I was able to silence the alarm after Ryan's information gave me the power needed to stop the alarm.
ECF provided excellent service and support even though they did not have a contract to provide services to our building! Ryan and the customer services team (Mandi) provided professional and timely information to us though they were not paid to help us.