The technician who came was very informative and took care of the problem .  Was a pleasure dealing with him

ADT Review – Warning to Future Customers

I never signed up to be an ADT customer — my account was transferred from NorthStar after some lawsuit where they gave away accounts. NorthStar was amazing. They cared about their customers. They would send a technician to my house for free, mail me replacement batteries, and charged around $40 a month. If I moved homes, I would’ve gladly stayed with them and they would have moved my equipment too.

But when ADT took over, everything changed for the worse. I recently bought a new home and wanted to move my equipment, which was still working perfectly — the garage door, cameras, alarm, thermostat, and lights were all synced in one app. ADT told me my equipment was “outdated” and couldn’t be used anymore. Instead, they forced me to buy all new equipment and doubled my monthly payment to around $80. The new system is terrible — fewer cameras, constant glitches, and a doorbell camera that hasn’t worked in months when the doorbell doesn’t even ring when people press it￼.

When I finally called customer service, I was made to act like their technician. The rep told me to grab a screwdriver (didn’t work), then nail clippers (still didn’t work), then to use a needle or earring to press a reset pin. After all that, she disconnected the camera and then hung up on me without calling back. I later spoke to another rep who told me my hardwired doorbell “just needs charging” and that I should remove it regularly to charge it. I explained it would never need to be charged by the installation man I explained that it’s hardwired and was sold to me as such. Why would I ever buy a system that requires me to unscrew and rewire a doorbell just to charge it? That’s absurd.

When I asked to cancel, they refused to waive cancellation fees — even though their equipment doesn’t work and I was clearly misled. A manager promised a free technician visit to fix things, but no one ever called to schedule it. Five days later, still nothing. When I called again, another rep said it’s “not ADT’s problem” and pushed me off to SafeStreets, the installer. I pay ADT every month, yet everyone keeps passing the blame instead of helping.

The final straw was when one rep said, “Well, at least the alarm works — that’s what keeps you safe.” That’s not the point. I didn’t sign up just for an alarm — I wanted a reliable smart system where I could see and speak to whoever is at my door, that had a working doorbell. I wanted to Use my cameras all of them including the garage camera. Meanwhile, my tenant still uses my old NorthStar system through ADT  (the one ADT called “outdated”) with zero issues.

Good , but the videos are not easy to open sometimes 

Hidden fees on hidden fees. I was taking over an existing system, Brinks came in and took out my existing panels without my knowledge and replaced them. Then when I canceled they demanded the new panel back despite taking my old one. Customer service is even worse, often giving me the wrong information. Lesson learned. 

They provide disaster service. Service quality Too much bad.

Camera after charging for 6 to 8 hrs worked for 12 minutes...lost charge...bad app, money is total waste for camera, sd cards r anything...their survey...never touch...just ask them give back at least 50 percent. They will never refund ur money in full...bad buisness...never buy it's a SCAM.

before I find ICS legal solicitors, my immigration journey were very difficult with others solicitors company, finely I got recommended to ICS legal solicitors problem was definitely over when I found them light was at my tunnelbless God, they are very good. My immigration journey were excellent through this company. They are superb. Try them out. You won’t regret it.

Best in Security System Installer

Companies
(194)

Recently reviewed companies

Vivint

Fluent Home

Slomin's Inc.

ADT USA

CPI Security

Brinks Home™

System 64

American Alarm and Communications, Inc.

Getvistafocus

ICS

Newest companies

Share-A-Tech Company LLC

Gatewatchlimited

Home Btcmining

Blacktenonline

Elektronova

Familia Secured LLC

The VHS Group

ShieldTech Security

Audio & Video Masters

Alberto Locksmith Services

Related categories

Fire Damage Restoration Service

Fire Protection Consultant

Fire Protection Service

Home Inspector

House Sitter