easemytrip.ae Reviews 590

TrustScore 4 out of 5

3.9

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the platform for its user-friendly booking process and the often reasonable prices compared to other search engines. Many consumers highlight the convenience of booking and the speed of receiving e-tickets. The absence of convenience fees is a significant draw for people, even though some have noticed the introduction of discount codes that are later offset by other charges. Consumers have reported positive interactions with customer service, particularly appreciating the prompt and helpful assistance in resolving issues such as flight cancellations and rebookings. Some reviewers have specifically thanked individual customer service representatives for their patience and efficiency. People also value the clear communication and reassurance provided by the company during unexpected situations, such as price fluctuations. However, some users have reported issues with price transparency during the booking process and difficulties in canceling or rescheduling tickets.

Based on these reviews

Rated 4 out of 5 stars
Verified

Offers are very less with compare with other apps.earlier it was good now not competing with other apps.

Company replied

Rated 4 out of 5 stars
Verified

Ease of booking,low fares,and no convenience fee are the main positive points.

Company replied

Rated 4 out of 5 stars
Verified

I have a very good experience with easemytrip, i was going through some, rescheduling problem in my tickets from delhi to bagdogra, the team asset with me in a good manner, and they fixed my problem �... See more

Company replied

Rated 4 out of 5 stars
Verified

So far found to be better than MakeMyTrip. Will update the review after future bookings.

Company replied

Rated 5 out of 5 stars
Verified

Best Company as always but some time Not supporting regular clients, actually my mother in law past away & i have booked by mistake october date Flight i had to book September & request them to chan... See more

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Rated 2 out of 5 stars
Verified

I booked a ticket from your webpage knowing that there will be no any issue but the opposite happened. An issue of not displayed carryon bag allowance at the sent eticket

Company replied

Rated 5 out of 5 stars

Had a quite memorable experience with Easemytrip.ae today. Mr. Pankaj at call centre was very humble and helpful to resolve the issue of my air-ticket booking by contacting and talking to the Airline... See more

Company replied

Rated 3 out of 5 stars
Verified

Good user interface. Shows layover airport , time , and trrminal . Appreciate the discounts. But ,doesnot show the actual all including price in the beginning. Adds surprise charges before check... See more

Company replied

Rated 5 out of 5 stars

The customer care is so helpful when you message them especially on x they get back to you on time.my issue was resolved in just few hours. Thank you very much. I recommend dealing with them 100%.

Company replied

Rated 2 out of 5 stars
Verified

Price of tickets shown on website suddenly increased after booking. I was asked to pay more than what was on the website when booked. This is very unprofessional. At the time of travelling on tic... See more

Company replied

Rated 3 out of 5 stars
Verified

Pricing is not competitive and all airline options are not available. Also, you should register with google flights, skyscanner, etc. for global reach. Therefore, I mostly book from other websites eve... See more

Company replied

Rated 5 out of 5 stars

The Customer care executive Mr. Pankaj from EMT is very customer oriented and he helped me 1 mint before the day change, that save my whole ticket. Thanks Pankaj, and thanks EMT❤️❤️🇦🇪🇦🇪

Company replied

Rated 5 out of 5 stars

During crisis time, when I wasnt able to even contact the airline, Easemytrip really eased my travel worry by accommodating the request to reschedule the airline cancelled flight. The agent picked up... See more

Company replied

Rated 3 out of 5 stars
Verified

The issue is I have booked my family ticket with easy my trip, appx 3865, I am not remember, after booking suddenly one of your representative told me your ticket is not confirmed due to flight indigo... See more

Company replied

Rated 2 out of 5 stars
Verified

The price shown on your site was low compared to others, so that we booked and after booking I got a call from your customer care executive and asked for some extra charge and told to pay via link... See more

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Rated 5 out of 5 stars

Initiated a booking with easemytrip.ae and everything goes well until the airline puts the booking on hold due to the fare difference (was informed by Ms.Alice) for more than 9 hours. But Alice and t... See more

Company replied

Rated 5 out of 5 stars
Verified

Zero Convenience fees attracts me to EMT. But recently they have also started playing gimmicks like 'make my trip' like giving discount codes and then deducting the same amount as convenience fees or... See more

Company replied

Rated 5 out of 5 stars

Good experience to book flight ticket with easemytrip. Their customer care staff well trained and helpful to solve any kind of booking related query. Especially thank to Ms. Kanika to help me to solve... See more

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Rated 5 out of 5 stars
Verified

Super convenient to book. Best prices compared to all other aggregators. Discount codes are actual discounts and not scams like other websites which will give you discount initially and add loads of s... See more

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Rated 5 out of 5 stars
Verified

The booking process was smooth and straightforward. The website was easy to navigate, and I received my ticket confirmation quickly. Everything was clear and convenient.

Company replied

Rated 5 out of 5 stars
Verified

Wonderful experience everytime I book ticket with Easemytrip. Good customer service who has solved my issue in one call. Best airfare compare to all other leading sites and genuine discount codes. Ke... See more

Company replied

Rated 3 out of 5 stars
Verified

When I booked the ticket, I got the deal for 816 and got a chance to apply a promo code; the same coupon discount was again added as a convenience fee. I tried with a different coupon, and the same th... See more

Company replied

Rated 5 out of 5 stars
Verified

It was so easy to cancel the ticket and get refund in time without any hassel or struggle Really happy with the service so far as i had a real bad experience with another company

Company replied

Rated 5 out of 5 stars
Verified

It's super simple to book, and the prices are always so reasonable compared to other search engines! I definitely recommend it to my friends and family for their bookings. Plus, the ticket even shows... See more

Company replied

Rated 3 out of 5 stars

I wish to give 5 star for the staff named puja Datta who assisted and helped to rectify the issue I was facing.. the reason I am giving on the whole 3 star is because there was a staff named Pankaj wh... See more

Company replied

Rated 5 out of 5 stars
Verified

It was great experience The check in staff lady was so polite and smily. Airline has lot of improvement keep doing the great work guys

Company replied

Rated 5 out of 5 stars

Good app easy navigation and better price compare to other platforms. Good gesture and prompt response and service

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Rated 5 out of 5 stars
Verified

Seems a little transparency in price while booking - Doesn't feel like playing around with hidden charges

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Rated 3 out of 5 stars
Verified

I booked a flight ticket The booking id is EMTAE5085365 The money deducted from my account But the PNR number does not show Could not connect the customer care number. Nobody picking up. Chat gp... See more

Company replied

Rated 3 out of 5 stars
Verified

The price show on the first offer differs slightly from the last shown price before payment. I only pushed the rate slightly up because of the customer service reaching out to check on the matter.

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Rated 5 out of 5 stars
Verified

It's seriously awesome why because when I book a ticket on NXT minutes I'll received e.ticket on my mail So very less price comparison another sights

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Rated 5 out of 5 stars
Verified

The flight ticket price was lower than on other websites, and the transaction and payment process was very fast. I always book flight tickets for me and my family through this website.

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Rated 3 out of 5 stars
Verified

Everything is good specially the price except that you have to mention while reserving the ticket that there no dinner

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Rated 5 out of 5 stars
Verified

I'm so thankfully that your website is really helpful and legit I highly recommend on other people

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Rated 5 out of 5 stars

My daughter DOB was wrong and Puja from the customer service resolved the issue quickly. I appreciate her help and thank you easemytrip for your service

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Rated 5 out of 5 stars
Verified

Airline cancelled the flight, ease my trip had a short and simple refund process!

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Rated 5 out of 5 stars

Mr.Waseem amazingly patience, he resolved my query in just a minute definitely five star, I was so worried, and he resolved the issue in just a minute

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Rated 5 out of 5 stars

Pankaj helped me a lot with my flight cancellation (done by airline) and rebooking a new flight - although the prices that this platform provides could be worked on - He still went out of his way and... See more

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Rated 5 out of 5 stars
Verified

To good but sam taim letal crazy but happy so tenx fur my to help me a bad taim

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Rated 5 out of 5 stars
Verified

Website is excellently designed, offers great prices and discounts and a lot of flight options to choose from

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Rated 3 out of 5 stars
Verified

Flight ticket cancellation fee is full amount of ticket even 1 month before the flight date.

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Rated 4 out of 5 stars
Verified

Good experience with EaseMy Trip...Easy to follow and good service

Company replied

Rated 2 out of 5 stars
Verified

I am regular customer but no any good offer on Air Flight ticket booking

Company replied

Rated 5 out of 5 stars
Verified

Easy to Book the ticket and low price compere with other websites

Company replied

We perform checks on reviews


Company details

  1. Travel Agency
  2. Tour Agency
  3. Tour Operator

Contact info

3.9

Great

TrustScore 4 out of 5

590 reviews

5-star
4-star
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2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars
Verified

Easy and cheap airline price compared…

Easy and cheap airline price compared to other websites.

September 25, 2025
easemytrip.ae logo

Reply from easemytrip.ae

We're happy to hear that you found our airline prices easy and cheap compared to other websites. We appreciate your positive feedback!

Rated 5 out of 5 stars

an unusual scenario in the time of AI

This is an unusual scenario. The airline kept changing my flights details. I tried to reach out to easemytrp UAE, thinking that I would be facing automated message service but I was communicating with human, interestingly Mr. Imran who took my call and noted all my issues and assured that he would write to airlines. And asked me to call by Friday. But I didn’t call; he called today - Saturday 25 October 2025. And issued change of tickets in non stop flights for both to and from and return ticket of my wife;
This is amazing! Mr. Imran upholds the trust quotient of public on customer care!
Many thanks to Mr. Imran and for his kind responses

October 25, 2025
Unprompted review
easemytrip.ae logo

Reply from easemytrip.ae

We appreciate your sharing this unusual scenario. We're happy to hear that our team member was able to assist you with the flight changes and provide a satisfactory resolution. Thank you for your positive feedback.

Rated 4 out of 5 stars
Verified

I have a very good experience with…

I have a very good experience with easemytrip, i was going through some, rescheduling problem in my tickets from delhi to bagdogra, the team asset with me in a good manner, and they fixed my problem 👍

September 17, 2025
easemytrip.ae logo

Reply from easemytrip.ae

We're happy to hear that our team assisted you effectively with your rescheduling problem from Delhi to Bagdogra. We appreciate you sharing your positive experience with us.

Rated 5 out of 5 stars
Verified

To good but sam taim letal crazy but…

To good but sam taim letal crazy but happy so tenx fur my to help me a bad taim

September 24, 2025
easemytrip.ae logo

Reply from easemytrip.ae

We're happy to hear that we could assist during a difficult time, and we appreciate you sharing your experience with us. Thank you!

Rated 1 out of 5 stars
Verified

Poor

Poor
Poor poor

September 23, 2025
easemytrip.ae logo

Reply from easemytrip.ae

Hi,

We would like to inform you that your recent booking attempt was unsuccessful due to unforeseen technical reasons. Upon thorough review, we’re pleased to confirm that a full refund has been initiated to your original mode of payment. Please note that as per standard banking timelines, the refunded amount may take 5 to 7 working days to reflect in your account.

Additionally, we have escalated your concern to the relevant team for review. We kindly request your patience while they look into the matter. Our team will connect with you shortly with an update.

Should you require any further assistance, please feel free to reach out to us.

Rated 4 out of 5 stars
Verified

Easy, fast and economical

Ease of booking,low fares,and no convenience fee are the main positive points.

September 22, 2025
easemytrip.ae logo

Reply from easemytrip.ae

We're happy to hear that you found booking easy and appreciated our low fares and lack of convenience fees. Thank you for your positive feedback!

Rated 1 out of 5 stars
Verified
easemytrip.ae logo

Reply from easemytrip.ae

Dear kranti ,

We understand your concern and sincerely regret the inconvenience caused. Rest assured, we have escalated your issue to the relevant team, who are committed to addressing your concerns promptly and effectively. We appreciate your patience and understanding as we work towards a resolution, and our team will connect with you shortly.

Rated 1 out of 5 stars
Verified

I booked salam air they show in their…

I booked salam air they show in their website 7 kg cabin bag but once I received ticket there mentioned 5 kg only and under the seat bag…very disappointed

September 22, 2025
easemytrip.ae logo

Reply from easemytrip.ae

Hi,

We would like to inform you that your concern has been forwarded to the relevant team for review. We kindly request your patience while they look into the matter. Our team will connect with you shortly with an update. We truly appreciate your patience and understanding.

Rated 5 out of 5 stars
Verified

Quick result- Less fare

Easy to book in a short time.

September 12, 2025
easemytrip.ae logo

Reply from easemytrip.ae

We're happy to hear that booking was easy and quick! Thank you for your positive feedback; we appreciate it greatly.

Rated 3 out of 5 stars
Verified

Good user interface . Not showing full price in the beginning.

Good user interface. Shows layover airport , time , and trrminal .
Appreciate the discounts.
But ,doesnot show the actual all including price in the beginning. Adds surprise charges before check out .

September 3, 2025
easemytrip.ae logo

Reply from easemytrip.ae

Dear Nilanjan,

As per our recent telephonic conversation we would like to clarify that our platform operates on a fully automated system synchronized directly with airline databases to process booking requests based on the selections made by customers during the booking process.

All fare details, including taxes and charges, are transparently displayed on our portal, and the complete fare summary is shown on the final payment page before booking confirmation.

Upon reviewing your case, we found that your booking was successfully confirmed at the correct airfare. Our records also indicate that you availed a discount of INR 750/- by applying the coupon code EMTSAVER during your booking.

Should you need any further assistance, please feel free to reach out to us.

Rated 5 out of 5 stars

The customer care is so helpful when…

The customer care is so helpful when you message them especially on x they get back to you on time.my issue was resolved in just few hours. Thank you very much. I recommend dealing with them 100%.

October 21, 2025
Unprompted review
easemytrip.ae logo

Reply from easemytrip.ae

We're happy to hear that our customer care team on X was able to resolve your issue quickly. We appreciate your recommendation and thank you for your positive feedback!

Rated 1 out of 5 stars
Verified

Would never use this website. Ease My Trip UAE is a highly unreliable platform

Would never use this website. Received an email from them couple of hours after booking saying that the booking has been placed in pending status because the fare increased and if I want to keep the booking I need to pay the fare difference of almost 30-40% higher than what I was initially quoted otherwise request a full refund. Please save your hard earned money and book directly with the airline. Aggregators like these are extremely unprofessional and highly unreliable.

September 13, 2025
easemytrip.ae logo

Reply from easemytrip.ae

Dear Aman,

We would like to inform you that your recent booking attempt was unsuccessful due to unforeseen technical reasons. Upon thorough review, we’re pleased to confirm that a full refund has been initiated to your original mode of payment. Please note that as per standard banking timelines, the refunded amount may take 5 to 7 working days to reflect in your account.

Rated 2 out of 5 stars
Verified

I booked a ticket from your webpage…

I booked a ticket from your webpage knowing that there will be no any issue but the opposite happened. An issue of not displayed carryon bag allowance at the sent eticket

September 19, 2025
easemytrip.ae logo

Reply from easemytrip.ae

Dear Rhicmar,

We would like to inform you that your concern has been forwarded to the relevant team for review. We kindly request your patience while they look into the matter. Our team will connect with you shortly with an update. We truly appreciate your patience and understanding.

Rated 4 out of 5 stars
Verified

Offers are very less with compare with…

Offers are very less with compare with other apps.earlier it was good now not competing with other apps.

September 20, 2025
easemytrip.ae logo

Reply from easemytrip.ae

Dear Sir,

We would like to inform you that your concern has been forwarded to the relevant team for review. We kindly request your patience while they look into the matter. Our team will connect with you shortly with an update. We truly appreciate your patience and understanding.

Rated 5 out of 5 stars
Verified

Good support

Good support

September 13, 2025
easemytrip.ae logo

Reply from easemytrip.ae

Thank you for your kind words! We're glad our support met your expectations—always here to help.

Rated 1 out of 5 stars
Verified

i booked flight and someone call me and…

i booked flight and someone call me and say can you send money because price change or cancel. and i canceled and i don’t believe this for the future

September 19, 2025
easemytrip.ae logo

Reply from easemytrip.ae

Hi,

We would like to clarify that our portal operates on an automated system, seamlessly synchronized with the airlines to process booking requests.

Upon review, we found that your booking request could not be confirmed due to technical reasons, resulting in its rejection.

However, we are pleased to inform you that a full refund for your booking has already been processed on our end. The refunded amount should reflect in your original payment source within 5 to 7 banking days, depending on your bank’s standard processing time.

Should you require any further assistance, please feel free to reach out.

Rated 5 out of 5 stars
Verified

Excellent service

Excellent service

September 11, 2025
easemytrip.ae logo

Reply from easemytrip.ae

Thank you for your kind feedback. We’re delighted to hear that you had an excellent experience with our service.

Rated 5 out of 5 stars
Verified

Good service

Good service

September 7, 2025
easemytrip.ae logo

Reply from easemytrip.ae

Your satisfaction is our priority, and we’re happy you’re happy with our service.

Rated 5 out of 5 stars

Best service

Good app easy navigation and better price compare to other platforms. Good gesture and prompt response and service

October 17, 2025
Unprompted review
easemytrip.ae logo

Reply from easemytrip.ae

We're happy to hear that you find our app easy to navigate and appreciate the pricing. We're also glad you're satisfied with our prompt service. Thank you for your feedback!

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