Hi Karen,
Thanks for taking the time to leave a review.
The wedding bouquet you received was a preserved peony bouquet, which also included foliage, baby’s breath, ruscus, and thistles. I’m very sorry you were disappointed with the value for money. Preserving peonies is a long and delicate process, requiring a lot of time and care to maintain their beauty, which is reflected in the cost of this bouquet. However, all the flowers can be kept for months or even years after your wedding, making them a lasting keepsake.
The ribbon was a special request that we were more than happy to fulfill for you. I’m sorry it didn’t meet your expectations—I sourced it based on the ‘ivory’ description from our supplier, so I’m very sorry it didn’t meet your expectations.
We take great care with every order, and with yours, we also included a peony rose in the buttonhole free of charge, along with your requested bespoke ribbon colors and finishing the buttonhole with ribbon instead of our usual twine. I truly wanted to resolve any concerns you had and offered both an exchange/replacement and the option to return the bouquet (even though wedding flowers are typically non-returnable). Unfortunately, I never heard back and wasn’t able to make this right for you.
Wishing you all the best,
India