Door Station Reviews 325

TrustScore 4.5 out of 5

4.6

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

See what reviewers are saying

Rated 5 out of 5 stars
Verified

We bought 10 internal oak doors. Very happy with doors colour and quality, they are feel solid. The purchase was nice and easy and the delivery was very quick (delivered in 4 days). Will be happily us... See more

Rated 5 out of 5 stars
Invited

Exceptionally pleased with service received from Door Station. Expert knowledge about the product lines made choosing the right product a breeze. Once order was placed, we were kept well informed of p... See more

Rated 4 out of 5 stars
Verified

Very well constructed glazed door which was made to measure exactly to our requirements. The only drawback is the many months wait for the door to be made. To be fair this is made clear during the ord... See more

Rated 5 out of 5 stars
Verified

Bought a bespoke oak door from Doorstation, online. Ordering process went very smoothly, all my queries were answered incredibly quickly by Dan and colleagues. After the predicted lead time (whi... See more

We perform checks on reviews


Company details

  1. Door Supplier
  2. Door Manufacturer
  3. Door Shop
  4. Door Warehouse
  5. Interior Door

About Door Station

Written by the company

Door Station is an online door supplier, offering internal and external doors at competitive prices. Door Station is able to supply door casings, architrave, skirting board and quality ironmongery – mostly with the option of being unfinished or pre-finished. We deliver anywhere in the UK and offer the best customer service in the industry.

Our team know the importance of stocking the best products and providing the best customer service. We have spent time sourcing quality products and are able to offer them to you at some of the best prices online. We believe your customer journey should be easy and stress free from start to finish. Our experience means we can help you find the right products to meet your needs.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

325 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week


Rated 4 out of 5 stars
Verified

Used before a few years back for…

Used before a few years back for bespoke sized doors in the upstairs of our property due to being flooded out in the storm of 2022 used you again for downstairs Good service from start of the order as the doors were made to measure with a long lead time was kept up to date on progress and final delivery on the day was excellent

August 6, 2025
Advertisement
Rated 5 out of 5 stars
Verified

Excellent Doors

We bought 10 internal oak doors. Very happy with doors colour and quality, they are feel solid. The purchase was nice and easy and the delivery was very quick (delivered in 4 days). Will be happily using this company in future - highly recommended!

June 22, 2025
Advertisement
Rated 5 out of 5 stars
Invited

Bespoke Door

I ordered a bespoke sized door through Door Station, The ordering process was easy, the confirmation process to ensure the sizing was correct was conducted by email and was simple to follow. Good customer service.

October 30, 2024
Advertisement
Rated 5 out of 5 stars
Invited

Great Quality Doors received

Great Quality Doors received.
Had a slight issue with the delivery date, which was down to the Haulage Company and not Door Station.
Once I contacted Dan at Door Station, he managed to sort the issue immediately. Great response from him.

February 26, 2025
Rated 5 out of 5 stars
Invited

Great experience - 5* Service

Exceptionally pleased with service received from Door Station. Expert knowledge about the product lines made choosing the right product a breeze. Once order was placed, we were kept well informed of progress and our doors were delivered exactly when expected. Will definitely use Door Station in the future.

February 27, 2025
Rated 5 out of 5 stars
Invited

Excellent service.

Easy to order. Very helpful when chasing delivery and delivered on time.
Excellent service. Would recommend.

January 9, 2025
Advertisement
Rated 2 out of 5 stars
Verified

There was no communication from Door…

There was no communication from Door Station regarding progress of my order during the lead in time. I only became aware of further delays in the order when I again contacted ted them and was informed that due to the conflict overseas my order was not able to be shipped to the UK.

November 19, 2024
Door Station logo

Reply from Door Station

Hi Kath,

Thank you for your review and for taking the time to share your feedback. I’m glad to hear the door has arrived and meets your expectations. However, I’m truly sorry for the frustration caused by the delays and for the communication issues you experienced during the process.

To provide some context, your order involved a bespoke, made-to-measure door that required technical drawings to be signed off before production could commence. We sent the drawings to you on 9th April and followed up a couple of times to ensure they were reviewed. These drawings were signed off on 24th May, at which point the production timeline of 18 weeks began.

Unfortunately, unforeseen global shipping disruptions due to the conflict overseas caused further delays in the delivery, which was outside of our control. That said, I completely understand your frustration regarding the lack of proactive updates, and I acknowledge that we could have done better in keeping you informed throughout the process.

We’re taking steps to address this by implementing new software to improve our communication and provide regular order updates moving forward. Additionally, as a gesture of goodwill for the inconvenience, we refunded the £55 delivery charge, and I hope this goes some way toward making up for the experience.

Thank you again for your patience and feedback, which will help us improve our service. If there’s anything more we can do, please feel free to contact us directly.

Best regards,
Dan

Rated 2 out of 5 stars
Verified

Not really a made to measure door.Gave…

Not really a made to measure door.Gave the measurements for the doors i wanted when doors arrived lots had to be trimmed off . Waiting time for the doors to arrive was excessive.

November 19, 2024
Door Station logo

Reply from Door Station

Dear Stuart

This is the first we are hearing about this issue. As you know, made-to-measure doors are manufactured strictly to the sizes provided at the time of order. In this case, you supplied us with those measurements, and the doors were made and delivered accordingly. It’s also worth noting that doors with a height of 1000mm are not available off the shelf so these doors had to be bespoke made specifically for your order. If the door frames aren’t perfectly square, it’s standard practice for a carpenter to trim the doors to fit, and a time-served carpenter would expect and manage this as part of the installation process.

Regarding the lead time, the details are clearly stated on the product page and reiterated in the order confirmation you received. Unfortunately, the delay you experienced was caused by global shipping challenges stemming from the ongoing conflict in the Red Sea, which delayed the container carrying your order by a few weeks. This was communicated to you at the time.

Additionally, we noted the 1-star review you left on Google, claiming we hadn’t delivered on the promised day. After we checked our phone recordings, it became clear that there was a mix-up on your end regarding the date. We appreciated your acknowledgment of this and thank you for removing that review.

As always, we’re here to assist in any way we can, so please don’t hesitate to get in touch if you have any further questions or need help in the future.

Rated 5 out of 5 stars
Verified

Really good

Really good, doors were delivered by the manufacturer LPD who were super communicative and helpful with delivery. Good quality doors, good price and easy delivery.

November 13, 2024
Advertisement
Rated 4 out of 5 stars
Verified

Great product great price.

I purchased 13 doors a mix of standard sizes and bespoke sizes as well, variety of choice was great and the overall price compared to other manufacturers was fantastic and more than competitive, delivery times were a bit longer than explained but all contact with the company was responded to quickly. The quality of the product once arrived is exceptional. I would recommend and have recommend to others.
Overall a good experience and product.

October 15, 2024
Rated 3 out of 5 stars
Verified

Very mixed bag for us I'm afraid.

Very mixed bag for us I'm afraid. On the plus side, doors appear to be of a lovely quality, and they arrived very well packaged and protected; they were also competitively priced. Unfortunately, the communication from the company has been very poor at every stage, with updates only received when instigated/chased by us. The doors took 4 1/2 months to arrive, outside even the longest estimate; whilst I appreciate that this can occur due to reasons outside the company's control, again very poor communication and an update only provided when chased. The delivery itself was disappointing, instructions made it clear that the driver would ring ahead on the day to provide an eta, this did not happen and when questioned he said he knew nothing about it; in addition, the driver left the pallet and delivery materials with us, saying it was against company policy to remove, this was frustrating and caused us problems with disposal, none of this was communicated in advance. Overall disappointing I'm afraid.

October 30, 2024
Door Station logo

Reply from Door Station

Hello Michael,

Thank you for taking the time to share your feedback. I’m glad to hear that you’re happy with the quality of the doors and found them well-packaged and competitively priced.

I’m sorry that the communication and delivery process didn’t meet expectations. We make every effort to outline lead times on our website, in our confirmation emails, and when sending over drawings. Unfortunately, your delivery took 18 weeks rather than the estimated 14 due to an unexpected container delay in the Red Sea. I understand how frustrating that must have been, and we’re currently working on a system to keep customers proactively updated at every stage.

The issues with the driver’s communication and the pallet disposal are equally concerning, as our aim is to make the entire process smooth and straightforward. I’ll be discussing this with our delivery partners to ensure these details are clearly communicated in the future.

Thank you again for your valuable feedback—it truly helps us improve. If there’s anything further we can assist with, please feel free to get in touch.

Thanks, Dan

Rated 5 out of 5 stars
Verified

Fantastic doors

Finding doors is stressful, I never had to buy doors before so finding a place with nice doors and trust was hard until I seen door station , they try help anyway the can , have a great selection of doors , delivery is very quick and doors look great once up x

October 29, 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look