Agape Diamonds Reviews 399

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently express satisfaction with the superior quality of the jewelry. Consumers also appreciate the user-friendly website, which makes the purchasing process simple and fast. Many reviewers highlight the availability of payment plans and express their excitement about their purchases. However, some people report ambiguous experiences with order and delivery services. Some reviewers mention issues with customer service responsiveness and clarity of product descriptions. Despite these concerns, the overall sentiment remains positive, with many customers praising the company's service and willingness to resolve issues promptly.

Based on these reviews

Rated 4 out of 5 stars
Invited

The overall shopping experience was very good. My only problem with it was that in order to qualify for Affirm, it would not accept any of my photos. Then in order to qualify for Quadpay, I had to g... See more

Rated 4 out of 5 stars
Invited

Good options and decent pricing. Should have more product images, videos should improve, as the play/pause icons obstruct the view. Should also mention the details of certifications and quality. C... See more

Rated 4 out of 5 stars
Verified

To be honest, you guys messed up my order. And did not promise me guaranteed that I would get overnight delivery, which I paid 2 day delivery but since being a new customer and order before the holida... See more

Rated 5 out of 5 stars
Verified

I'm so excited!! waiting anxiously for the ring to come. I lost the original you made for me after crying my eyes out and looking in every single cubby and corner, I'm determined to have this one rep... See more

Rated 5 out of 5 stars
Verified

Wonderful engagement ring we received on time! Great price as well. It truly looks like on online picture BUT much better!. I spoke with the people at Agabe Diamonds and they are very knowledgeab... See more

Rated 5 out of 5 stars
Verified

My diamond necklace arrive exactly as advertised. It is beautiful and I am thrilled. Ordering was simple and convenient. Processing and shipping were quick and efficient. I highly recommend.

Rated 5 out of 5 stars
Verified

Customer service was good except none that could help me with a cancelation on Monday the holiday ut was promptly taken care of the next day. Was confused by terms so ordered the wrong items. Qualit... See more

Rated 5 out of 5 stars
Invited

Very user-friendly site. Also they have some absolutely beautiful pieces, that are discounted right now. Easy and fast to set up payment plans. Honestly, I have never encountered such a user-friendly... See more

Rated 5 out of 5 stars
Verified

I have been looking for a loose diamond to replace the diamond that fell out of my wife's ring. I visited many websites and so many of them wouldn't allow the purchase of just the diamond they wanted... See more

Rated 5 out of 5 stars

I am so pleased with the integrity of this company and the quality of product. I had a problem applying my discount code and they refunded me the discount amount immediately without any question. This... See more

Rated 5 out of 5 stars

When I first placed my order I was hesitant because I couldn’t speak with anyone but, the email responses were so rapid I was pleasantly surprised. The first order I wasn’t too pleased with the stone... See more

Rated 5 out of 5 stars
Verified

Easy to go to website and choose exactly what I wanted! Best online experience buying something like this I have experienced over the years! Can’t wait to get my product in the mail!

Rated 5 out of 5 stars
Invited

I'm excited to see how my Agape Diamond looks! The shopping experience has been very easy and pleasant. The FAQ page was extremely helpful and answered all the questions I had before feeling comfort... See more

Rated 5 out of 5 stars
Verified

Constantly send discount codes and reminding me that I have something in my cart. The best part about my experience is that you accept Affirm.

Rated 5 out of 5 stars
Invited

I been doing my shopping around and this is a truly excellent buy its an amazing ring I' m going to propose to her on Valentine day beautiful ring. You have a excellent selection and great service... See more

Rated 5 out of 5 stars

I purchased a necklace on 12/20/2020 and on 12/26/2020 I noticed that the necklace was now on sale. I sent an email to Agape on the holiday weekend and on the following Monday they had already provid... See more

Rated 5 out of 5 stars
Verified

The whole process that I could actually get my earrings next day was incredible. It's my Birthday Month, so super excited to enjoy them.

Rated 5 out of 5 stars
Invited

I absolutely LOVED my first ring that my fiancé bought. I found the ring to be absolutely stunning, so clear and simply beautiful. I love the payment plan, the customer service for my return for siz... See more

Rated 5 out of 5 stars
Verified

My fiancé had bought my engagement ring there seven years ago. I absolutely love my ring. We are finally getting married and I was trying to find a band to go with my engagement ring. I called, didn’t... See more

Rated 5 out of 5 stars
Invited

I absolutely love my lab created diamonds, and I just ordered another piece of jewelry! I’m so so excited! I have plenty of real diamonds anyway, but you cannot tell the difference! The lab create... See more

Rated 3 out of 5 stars
Verified

Overall I think the international shopping with credit card should work better. The costumer service was efficient recommending the use of PayPal, for the rest I find it quite fine. Thanks

Rated 5 out of 5 stars
Invited

I ordered a wedding ring set and had the option to order a second matching wedding band, I did not order it out of caution because in the past I have ordered rings from other sites and when I get th... See more

Rated 5 out of 5 stars
Invited

Beautiful quality craftsmanship, lifetime warranty, and no integrity issues with real diamonds. It is a show stopper and will make me feel like a complete goddess. I also received earrings, 2 carats... See more

Rated 5 out of 5 stars

Beautiful diamonds, My son is getting engaged tomorrow! He just loves the jewelry. He gave her the earrings for mothers day, they have a new baby boy. Who just turned 1 yr. Old Thank you so much!

Rated 5 out of 5 stars
Invited

Agape is excellent I ordered a ring that my wife did not like, I returned it and received my full refund within 4 days. I’ve purchased several things and have always been pleased

Rated 3 out of 5 stars
Verified

I think the descriptions are ambiguous. In my case I received free 2ct. total earrings. What are they? Sterling Silver, 14ct. gold . . .? I would also like to see a human model instead of just picture... See more

Rated 5 out of 5 stars
Verified

The girls were very knowledgeable and helpful . A pleasure to talk to never made feel rushed . Answered All my questions gave great input.made the experience Pleasure.

Rated 5 out of 5 stars

If I could give more than 5 stars I would!!! I’m so impressed by their customer service first of all, but when my ring (and free earrings!) arrive—OH MY GOSH!!!! It’s even better in person, pictures d... See more

Rated 5 out of 5 stars
Verified

My search for a awesome engagement ring ended when I found you guys it's a gorgeous princess cut ring and the diamond is beautiful all together.

Rated 3 out of 5 stars
Verified

This is my second order in 4 months- prices up over 20%. I paid for overnight shipping and still have not got earrings 5 days later. Call me at 904 612 5191- I have also been 3 times on Hold for over... See more

Rated 5 out of 5 stars
Verified

At first there was a problem with the online service, but after that was resolved everything was fine. The whole process was GREAT! And knowing that it was not effecting my credit score was the be... See more

Rated 5 out of 5 stars
Verified

Both Jenny and assisted me (separate visits during the week) and were very helpful in placing an order

Rated 5 out of 5 stars
Verified

I had ordered the wrong stone less than 24 hours before my call to customer service. Once I called the CSR was very helpful and got my ordered canceled. I had already ordered the correct stone before... See more

Rated 5 out of 5 stars
Verified

Had a slight issue with an order, however it was quickly fixed. Extremely responsive and professional.

Rated 5 out of 5 stars

Hello, I have purchased numerous items from Agape,everything has been beautiful, also, thanks for the great service. Aloha John

Rated 5 out of 5 stars
Verified

Jenny was great! I told her what I was looking for and she took me right to it. She's very knowledgeable and was very helpful. I will definitely be go back to purchase more jewelry.

Rated 5 out of 5 stars
Verified

OMG! It’s so nice to not be disappointed when you order by mail. Thank you from the bottom of my heart. The are just stunning. Really stunning :)

Rated 5 out of 5 stars
Verified

Great phone customer service. Very fast shipping. The rings and earrings are very pretty.

Rated 4 out of 5 stars
Invited

I would have rated this 5 stars if it were not for the fact that I could not speak to a live person to ask my questions. I needed interaction in person for a special request and information on how to... See more

Rated 5 out of 5 stars
Verified

So far so good, waiting for my package and waiting to see what everything looks like and if it looks good, I’ll let you know

Rated 5 out of 5 stars

This is my second order and love the quality of their products. Spoke to Jenny in customer service, because I paid for "overnight shipping", which could still take a week just for order completion.... See more

Rated 3 out of 5 stars
Verified

The chain that came with the pendant isn't the nice one that is pictured with the diamond heart pendant. Some false advertisement there.

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Company details

  1. #65 of 129 best companies in Jewelry Store

Written by the company

"Agape" means "Love" and Agape Diamonds embraces the Sentiment of "Love" by creating Lab Grown Diamonds and Simulated Diamonds. Our Lab Grown Diamonds represent our love for humanity and respect for the environment providing a conflict-free alternative to natural...


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

399 reviews

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1-star

Replied to 38% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Verified

I'm so excited!

I'm so excited!! waiting anxiously for the ring to come. I lost the original you made for me after crying my eyes out and looking in every single cubby and corner, I'm determined to have this one replaced.

October 8, 2025
Rated 5 out of 5 stars
Verified

Wonderful engagement ring we received…

Wonderful engagement ring we received on time! Great price as well. It truly looks like on online picture BUT much better!. I spoke with the people at Agabe Diamonds and they are very knowledgeable and kind!
My fiancé still cant believe ho beautiful the ring is!

Great way to buy a ring, easy like 123!

We can only Recommend it!

September 10, 2025
Rated 1 out of 5 stars
Verified

Incomplete shipment without notification

I ordered 2 wedding bands to match my engagement ring and spent over$2000 on the bands alone. I only received one band in the shipment. I was not notified that there would be 2 separate shipments so I believe you did not fulfill this order correctly. I have been sitting on hold for over 15 minutes to speak to customer service. I demand a resolution immediately.

September 11, 2025

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