Diabetic Exchange USA Reviews 1,243

TrustScore 5 out of 5

4.8

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's payment processes, highlighting the speed and reliability of payouts. Consumers appreciate the various payment options available and the fact that payments are often processed very quickly after the supplies are received. People find the pricing to be fair and transparent, with clear instructions provided. The delivery service is also a strong point, with reviewers noting the fast turnaround times for receiving supplies. The customer service team is frequently commended for being responsive, polite, and helpful. Reviewers appreciate the overall ease and efficiency of the service, making it a highly recommended option for those looking to sell unused diabetic supplies.

Based on these reviews

Rated 5 out of 5 stars
Verified

I’ve tried other companies when I sold my supplies and this one is the best one! Fast response via email, and received my money via Venmo in just a few days. I will definitely use them in the future.... See more

Company replied

Rated 5 out of 5 stars
Verified

I had never used a service like this before, but had a product I could no longer use. A few quick steps and I had a free mailing label in my inbox. They received the item a few days later at 11:00 a... See more

Company replied

Rated 5 out of 5 stars
Verified

I can’t say enough about Diabetic Exchange. Their service was excellent. From selling to payment everything went smoothly just as they described. Payment was the same day they received the items. They... See more

Company replied

Rated 5 out of 5 stars
Verified

They paid TOP DOLLAR for my unused excess CGM supplies. They also payout quickly (within 1 business day after they receive your products). I’ve done business with them several times over the past 5 ye... See more

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Rated 4 out of 5 stars
Verified

Very quick to pay for resales. Very easy to mail with mailing addresses. Easy to understand instructions. Prices have gone down on resales. Not knowing how resales are handled they are sometimes picky... See more

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Rated 5 out of 5 stars
Verified

I didn’t think companies like this existed - buying unused medical supplies I mean. I did a random Google search one night saw Diabetic Exchange and some competitors, but ultimately I chose DE. They o... See more

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Rated 4 out of 5 stars
Verified

I loved everything but on the first time a few boxes got damaged and I didn't respond in time because it went to spam but I recommend that everyone bubble wrap your supplies and mark fragile on you... See more

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Rated 5 out of 5 stars
Verified

I had some omnipod 5 and dexcom g6 I was no longer going to use as I was moving to newer versions. I was looking for a place where someone could use my previous devices, and came across this company.... See more

Company replied

Rated 5 out of 5 stars
Verified

Got exactly what I was quoted for! I had seen some people complaining that they didn’t get the payout they were expecting, but I sent my insulin pumps over after emailing the team at Diabetic Exchang... See more

Company replied

Rated 5 out of 5 stars
Verified

This is a legitimate site, straightforward pricing and instructions. As a Type 1 my needs had changed and could no longer use certain supplies. It would have been a terrible waste to throw away. Very... See more

Company replied

Rated 5 out of 5 stars
Verified

100 ⭐️ OUTSTANDING COMPANY!!! Repeat customer here and each transaction is flawless! IT IS UNBELIEVABLE that in 2024 there is still a small company with the personal touch ! They are so fair with... See more

Company replied

Rated 5 out of 5 stars
Verified

I was so impressed by your company's ability to process these returns so quickly. Some companies send their own packaging which takes approximately 2 weeks. I love how you make this so easy!

Company replied

Rated 5 out of 5 stars
Verified

My device was received within a couple days, and payout was prompt. As they state, there was a small fee deducted for using PayPal, which I understood from reading the instructions before sending in m... See more

Company replied

Rated 5 out of 5 stars
Verified

The team at Diabetic Exchange USA is phenomenal. They are very responsive and they do not mind you reaching out to inquire about an order. They have ALWAYS been very polite and friendly, I absolutely... See more

Company replied

Rated 5 out of 5 stars
Verified

Smooth service! Received the payment by Zelle sooner than I expected! Will certainly do business with them , again!

Company replied

Rated 5 out of 5 stars
Verified

Diabetic exchange is the best company by far. They are fast, they communicate quickly, and they are honest. From ordering to them receiving your supplies to paying you out. All fast friendly and prof... See more

Company replied

Rated 5 out of 5 stars
Verified

You accepted my supplies as trusted and I received my payment the same day my items were received. You also provided the label and usps box quickly by mail for free which made it very easy for me. Tha... See more

Company replied

Rated 5 out of 5 stars
Verified

Always prompt service, customer service was available when I needed it. Never a delay. Have used this company for over a year and would always choose them! Thank you!!

Company replied

Rated 5 out of 5 stars
Verified

I had some extra CGMs I no longer needed after a change in my diabetes care routine, so I did a little research on what I could do with them and found Diabetic Supply Company. So glad I did! The whole... See more

Company replied

Rated 5 out of 5 stars

There was an issue with one of the boxes of strips I submitted, and the company offered to pay me for them anyway. Payment came through to my bank account within a day or two, and communication was gr... See more

Company replied

Rated 5 out of 5 stars
Verified

I was hesitant at first but Diabetic Exchange made it so easy. They sent me my return box, I packaged my items, and they received them and paid me the same day. It took a week for the entire process.... See more

Company replied

Rated 5 out of 5 stars
Verified

The quick turn around and payment time is impressive. The ease with which to arrange the transaction was great. I was skeptical at first but after 3 successful transactions, I'm sold!

Company replied

Rated 5 out of 5 stars
Verified

Great company , as well as customer service if you may have a questions !

Company replied

Rated 3 out of 5 stars
Verified

Good experience with quick payout when I first started sending to them about 7 months ago they received the item within 2 days BUT last 2 times it is taking atleast a week for them to receive my item.... See more

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Rated 5 out of 5 stars
Verified

I’ve had multiple deals with them and only positive experiences. They offer free shipping, a variety of ways to get paid, and—most importantly—fast and reliable payment. I’ll definitely do business wi... See more

Company replied

Rated 5 out of 5 stars
Verified

Fast and Easy, got paid the day after they received the shipment. Impressive, will send supplies again. Thank you!

Company replied

Rated 5 out of 5 stars
Verified

These guys are legit, I've sold to them multiple times now without an issue. Highly recommend, fast payment and friendly customer service!!!!

Company replied

Rated 5 out of 5 stars
Verified

Always will be top notch.never once had an issue with them and wouldn't recommend anyone else! Thank you guys for always going above and beyond!:)

Company replied

Rated 5 out of 5 stars
Verified

I have used Diabetic Exchange USA a couple of times. Each time I have experienced great customer service and follow through as well as payment being received quickly. Thank you!!

Company replied

Rated 5 out of 5 stars
Verified

It was very easy quick payment! Sometime I don’t get amount I’m sending right this company fixes and send you a email what they did! I will keep using this company when I get to many extra or if I nee... See more

Company replied

Rated 5 out of 5 stars
Verified

Once again I am very happy with the service and quick turnaround with getting my payment. I have done business with them several times and I will keep doing business with them. Thank you Diabetic Exch... See more

Company replied

Rated 5 out of 5 stars
Verified

I like how easy it was to go to the website and state what I had to sell. I was able to print out a return label. I had a box to put the items in and scheduled a pickup date through the USPS. My packa... See more

Company replied

Rated 5 out of 5 stars
Verified

I worry about these offers being a scam, so to be cautious, I only sent one of my units the first time. I found out very quickly that it was NOT a scam or a rip off. The day my package arrived at Diab... See more

Company replied

Rated 5 out of 5 stars
Verified

The whole process was so easy and self explanatory. I love doing business with them and I would 100% recommend them.

Company replied

Rated 5 out of 5 stars
Verified

I shipped the diabetic supplies @4pm on Tuesday and I received payment that Friday afternoon. Wow, I thought it would take a few weeks.

Company replied

Rated 5 out of 5 stars
Verified

Great service every time. Would definitely work with this company again and always recommend!

Company replied

Rated 5 out of 5 stars
Verified

It was easy to package the items, print the labels, ship it off and my money was in my account within a week!

Company replied

Rated 5 out of 5 stars
Verified

Fast reply and processing time. They are honest and with processing time always within 24 hours of recieving items.

Company replied

Rated 5 out of 5 stars
Verified

Quick process, aligned with all the info on the website. I’ll definitely look forward to next opportunity. Highly recommended.

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Rated 5 out of 5 stars
Verified

Always true to their word and very fast and professional

Company replied

Rated 5 out of 5 stars
Verified

Super fast and always honest if they can't use a product. Sends pictures and why. Nice company.

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Rated 5 out of 5 stars
Verified

The program worked as mentioned. Glad I can help someone else. It definitely helped me.

Company replied

Rated 5 out of 5 stars
Verified

This company continues to be the most consistent and flawless in its service. The reason why I will never use another

Company replied

Rated 5 out of 5 stars
Verified

Awesome place to do business with!! Great payout, thank you so much

Company replied

Rated 5 out of 5 stars
Verified

Great experience. Very easy and the payment was very fast. Their prices were among the highest also

Company replied

Rated 5 out of 5 stars
Verified

I have no trouble with DE. All my returns are quickly paid and the customer service is great.

Company replied

Rated 5 out of 5 stars
Verified

You are awesome and a blessing, it helps me out in times of need. God bless you 🙏🙏🙏

Company replied

Rated 5 out of 5 stars
Verified

I got paid within a few days of sending my box out

Company replied

Rated 5 out of 5 stars
Verified

You take great and fast care with my products. I love the speed of getting paid.

Company replied

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Company details

  1. #3 of 5 best companies in Pharmaceutical Products Wholesaler

Written by the company

Diabetic Exchange USA is the leading buyer of diabetic supplies. Sell your diabetic test strips, lancets, and CGMs to us! We offer the highest payouts in the industry along with quality customer service. Get started by requesting a free shipping label or shipping kit. Selling your diabetic supplies has never been easier. Get paid cash for your extra diabetic products today!


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

Replied to 94% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

Pay top dollar

They have always paid me on time. They haven't rejected my supplies and are easy to reach by email. They pay top dollar.

October 14, 2025
Diabetic Exchange USA logo

Reply from Diabetic Exchange USA

Thank you, Annie!

Rated 5 out of 5 stars
Verified

Best Diabetic Buyers I've Dealt With

Always a pleasant transaction with Diabetic Exchange. Fast response time for questions, honest buyers, and payment always within a day of receiving shipments. A+👍

October 14, 2025
Diabetic Exchange USA logo

Reply from Diabetic Exchange USA

Thank you!

Rated 5 out of 5 stars
Verified

Highly recommend

I’ve tried other companies when I sold my supplies and this one is the best one! Fast response via email, and received my money via Venmo in just a few days. I will definitely use them in the future.

October 7, 2025
Diabetic Exchange USA logo

Reply from Diabetic Exchange USA

Thank you!

Rated 5 out of 5 stars
Verified

Fast and Easy

Fast and Easy, got paid the day after they received the shipment. Impressive, will send supplies again.
Thank you!

October 7, 2025
Diabetic Exchange USA logo

Reply from Diabetic Exchange USA

Thank you for the review!

Rated 5 out of 5 stars
Verified

I had never used a service like this…

I had never used a service like this before, but had a product I could no longer use. A few quick steps and I had a free mailing label in my inbox. They received the item a few days later at 11:00 am and I had money in my Venmo account that afternoon around 3:30 pm. I would definitely use them again.

October 1, 2025
Diabetic Exchange USA logo

Reply from Diabetic Exchange USA

Thank you for the review, Steve!

Rated 5 out of 5 stars
Verified

Great experience

Great experience. Very easy and the payment was very fast. Their prices were among the highest also

October 1, 2025
Diabetic Exchange USA logo

Reply from Diabetic Exchange USA

Thank you!

Rated 5 out of 5 stars
Verified

Exceptional Service

Extremely easy process, quick and accurate payment and just an overall wonderful experience using Diabetic Exchange USA.

October 1, 2025
Diabetic Exchange USA logo

Reply from Diabetic Exchange USA

Thank you, Mike!

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