Designer Watch Shop Reviews 562

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers are pleased with the fast delivery service, often highlighting the speed and efficiency. Consumers appreciate the wide selection of styles and the affordable prices. Many find the watches to be beautiful and of great quality for the price, often exceeding expectations. People also mention the easy purchasing process and effective tracking. However, some reviewers reported issues with their orders and refunds. Despite these issues, consumers are satisfied with the company's service, particularly the responsiveness and helpfulness of the customer care team. The support team promptly addresses concerns, provides quick resolutions, and facilitates easy exchanges.

Based on these reviews

Rated 4 out of 5 stars
Verified

Watch was good quality but not as bright as expected. On a whole quite happy so far... Lets see if the Misses likes the product when she receives it. Not very happy that the item was delivered and... See more

Rated 4 out of 5 stars

Haven’t yet brought a watch! Looking for my parents 21st birthday, but wanted to know others reviews! Also a bit confused, are theee real watches? Or copy’s

Company replied

Rated 5 out of 5 stars
Verified

Excellent choice, delivery and quality. Safely packaged, delivered when I was told. And plenty of payment options. Overall excellent, 3rd purchase from here now. I haven’t found better prices.

Rated 5 out of 5 stars
Verified

This is a great company to deal with,immediate response to questions I asked about the Armani watch I was buying. Also kept me informed of Christmas delivery days. Plus the watch arrived well packag... See more

Rated 5 out of 5 stars

Great experience from beginning to end. Ordered a christmas gift, but changed my mind on the colour way following the initial (speedy) delivery. Reached out to the team via email, with a response rece... See more

Rated 5 out of 5 stars
Verified

I have purchased 3 watches from the Store in 2025. Two for me and one as my Sister Birthday Present. I have my eye on another, which is in my Trolley. All the Watches are of very good quality with a... See more

Rated 5 out of 5 stars
Verified

I like the way I can talk about issues or questions that I have just by sending an email, you are fast in replying, I love the this. I didn’t recieve my items , but am happy the way you were ready to... See more

Rated 5 out of 5 stars
Verified

Second watch ive bought from these guys both lovely watches....delivered well packaged and delivered promptly will definitely be using these guys again.

Rated 5 out of 5 stars

The customer service was excellent. I ordered two watches, both are gorgeous but one of them was stopping intermittently. I contacted customer service, got a free return label within hours, and exchan... See more

Rated 5 out of 5 stars

Had the watch I wanted for a great price. 4 months later the crown came out when I was trying to change the time. I contacted Designerwatch by email and John contacted me the same day and aske... See more

Rated 5 out of 5 stars
Verified

Brand new watch, looks almost like the picture. Although watch face looked a bit bigger in the picture they used with models hand, still absolutely stunning watch and would definitely buy from here ag... See more

Rated 5 out of 5 stars

Fantastic customer service. Went above and beyond to help me out when I had a problem. Responded promptly and professionally was very impressed would highly recommend. Thank you

Rated 5 out of 5 stars
Verified

Affordable and quick delivery, couldn't be better, would like a few more brands though . But overall brilliant.

Rated 5 out of 5 stars
Verified

Watch is perfect , great price , delivery was fast (2 days) and I had tracking info for it , great service highly recommend

Rated 5 out of 5 stars

I ordered a watch and the clasp kept opening up. after wearing it for about a month I sent it back to be fixed. They fixed it and returned it but it broke again. I now sent it back and they refunded... See more

Company replied

Rated 5 out of 5 stars
Verified

Quick & easy transaction, happy with purchase, Xmas present for my daughter. Would definitely recommend

Rated 5 out of 5 stars
Verified

Great service. Great product. Would definitely buy again. Arrived with 3 days of ordering. Very happy.

Rated 5 out of 5 stars
Verified

Shopping with you is the best ever.the quality and the price soo amazing,I will shop and shop again

Rated 5 out of 5 stars
Verified

There were a lot of different styles to choose from, great prices and very quick delivery

Company replied

Rated 5 out of 5 stars
Verified

Really fast delivery, great price and really lovely watch. Would definitely recommend.

Company replied

Rated 5 out of 5 stars

Great service and really fast. Sent back a watch for repair and was sent a new one back. Would recommend this company

Rated 5 out of 5 stars
Verified

Beautiful watch, great price, very classy, would use this company again

Rated 5 out of 5 stars
Verified

Placed an order for a gents watch, it arrived on the date stated and the watch is lovely

Rated 3 out of 5 stars
Verified

Good service but the first one I got broke and had to get a new one sent

Company replied

Rated 5 out of 5 stars
Verified

Arrived quickly Great quality for price Loved the watch

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Company details

Written by the company

Designer Watch Shop is an online retailer of authentic men’s and women’s designer watches at great prices. With up to 60% off recommended retail prices, you can shop for high quality, everyday or special occasion watches for cheaper prices in a multitude of different colours and designs. Here at Designer Watch Shop, we want to make sure you are always looking on point.


Contact info

4.1

Great

TrustScore 4 out of 5

562 reviews

5-star
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1-star

Replied to 15% of negative reviews

Typically replies within 24 hours


Rated 1 out of 5 stars

I purchased a ladies Emporer Armamie…

I purchased a ladies Emporer Armamie watch last year , a couple of numbers have fallen off the face and its stopped working , l have sent 4 emails over the last 2 months no reply, this has a 2 year guarantee , l dont expect a watch to last 10 months . Lets see if they reply to the one l have just sent

August 21, 2025
Unprompted review
Rated 1 out of 5 stars

ZERO STARS

If I could i would give zero stars, AVOID, AVOID and AVOID, I've bought a Burbery Watch at Christmas 2024, the latch is now loose but the email address and telephone number doesn't work,I have no one to contact absolute rip
off, this COMPANY is not legit, dont waste your money!

August 4, 2025
Unprompted review
Rated 1 out of 5 stars

If I could give no stars I would

If I could give no stars I would. Listen to other reviews brought a watch for daughter xmas gift. Battery died last week I went to get changed to be told Battery fitted incorrectly and has damaged working components. I have raised a section 75 to get a refund as company has vanished.

May 24, 2025
Unprompted review
Rated 1 out of 5 stars

I bought a MK watch from your shop and…

I bought a MK watch from your shop and the chain is broken I tried to contact through email and website . I return the product to given address no response from them . My money and product has gone . Bad service and experience from the company

January 9, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid

I purchased a Burberry watch as a gift for Christmas. Upon opening it on Christmas morning, the recipient noticed that they could not do this up as the needs was put on backwards. I got intouch via customer services and got a return label from "john" trying to chase up and the website is now gone. So I've paid over £100 for a watch that I don't have!!

December 16, 2024
Unprompted review
Rated 1 out of 5 stars

I ordered a watch arrived on time

I ordered a watch arrived on time, I wanted to return it, send it recorded delivery, they received the watch in original packaging, and now website doesn't exist anymore and I am trying to contact them to get my refund.

January 22, 2025
Unprompted review
Rated 1 out of 5 stars

Awful

Returned my watch with a faulty bracelet (pins to remove links would not come out). They received the return on 13/01/25. Royal mail tracked. Nothing since all emails ignored and can't be found on line at all. No contact number nothing.

January 28, 2025
Unprompted review
Rated 1 out of 5 stars

The worst company I have ever dealt…

The worst company I have ever dealt with. I returned my watch for repair on January 14th, following their instructions, and just two days later, on January 16th, they announced they were shutting down their business! I am convinced they deliberately misled me to get the watch back and leave me without it and without the money I paid.

This was a calculated and dishonest decision. The company refuses to take any responsibility, won’t issue a refund, and won’t return the watch.

Clearpay isn’t any better – instead of helping, they just redirect me back to the seller, who no longer exists! Now, my only option is to ask my bank for help in recovering my money.

January 27, 2025
Unprompted review
Rated 1 out of 5 stars

Shocking !!

Shocking !!
my 14 year old daughter bought a watch for christmas which turned out to be wrong one arranged return after speaking to dave . Return was accepted they received it on the 8th i contacted them on the 14 th and was told 3-6 days would be processed . contacted again today on the 27 th january to a message they have ceased trading. Obviously had no intention to refund shame on you taking money from a teenager!

January 8, 2025
Unprompted review
Rated 1 out of 5 stars

Gone bust

Gone bust.
Faulty watch.
Accepted the return then nothing.

Companies house says the business was dissolved in 2018.

Probably a scam website

December 16, 2024
Unprompted review
Rated 1 out of 5 stars

I have returned the item

I have returned the item, they promised a refund…I have had no replies from them in a week now. Shocking outfit. What is going on…

January 20, 2025
Unprompted review
Rated 1 out of 5 stars

Ceased Trading

Awaiting refund after returning item but have now received an email to say they have ceased trading and no longer have a website

January 19, 2025
Unprompted review

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