Dermagic Europe Reviews 71

TrustScore 4 out of 5

3.8

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers are particularly pleased with the positive impact of the products, especially the lotions, on their dogs' skin conditions. Consumers report visible improvements, such as hair regrowth and healthier skin, after using the products. People appreciate the natural and organic ingredients, which offer a safe alternative to traditional treatments. Many reviewers highlight the helpfulness and responsiveness of the company's customer service team. Consumers value the fast shipping and efficient delivery of their orders. However, some reviewers mention that delivery times can vary depending on location. Some customers have reported negative experiences with the order and contact with the business. A few reviewers found the scent of the lotion to be strong, but tolerable.

Based on these reviews

Rated 4 out of 5 stars

Very good service, Lisa was extremely helpful getting the package eventually on the way. The lotion truly is magic, it works really well on my dog with alopecia. After one month a noticeable improveme... See more

Company replied

Rated 5 out of 5 stars
Verified

Our Pomeranian hada dark rash on her belly that was spreading, and shewas losing energy and appetite. The vet's steroids helped temporarily, but the problem returned. Dermagic lotion works just aswell... See more

Company replied

Rated 5 out of 5 stars
Verified

I had an excellent experiencewith Dermagic Europe! The shipping was fast, and the customer service team was absolutely wonderful to work with.They were helpful and responsive throughout the entire pro... See more

Company replied

Rated 5 out of 5 stars
Verified

My Pomeranian is responding well to the DERMagic System. He tolerates the shampoo and conditioner easily, and the rescue lotion is effective. It’s still early to tell if there will be significant impr... See more

Company replied

Rated 5 out of 5 stars
Verified

After just two weeks of using the lotion, we began noticing new hair sprouting on our Pomeranian. Three months later, the transformation is remarkable. Given that our specialist had diagnosed her with... See more

Company replied

Rated 5 out of 5 stars
Verified

After 4 weeks of consistent use, my dog’s hair is actually growing back! The black skin condition that had left patches of bare, darkened skin is healing beautifully. I was honestly skeptical at fir... See more

Company replied

Rated 5 out of 5 stars
Verified

I just started using the Dermagic skin rescuse lotion and shampoo for my dog's skin issuse, so it's too early to see results yet so I'll update this review in a few weeks as hoping for much improvemen... See more

Company replied

Rated 5 out of 5 stars
Verified

This lotion really helped my 3 year-old West Highland White Terrier's skin problems. My dog has a skin condition that makes her skin dark and causes hair loss. After using this lotion for a fewweeks,... See more

Company replied

Rated 5 out of 5 stars
Verified

The service has been very good, delivery is as expected within a few days. i have had product a few week and they seem to be showing positive results. I am using every day so hope for a full coat back... See more

Company replied

Rated 5 out of 5 stars
Verified

Excellent service from Dermagic Europe! ordered the Dermagic system for my dog's black skin disease and it arrived in just 3 days, perfectly packed. Great products and really fast delivery - highly re... See more

Company replied

Rated 5 out of 5 stars
Verified

Received my order in under a week - opted for the liquid treatment set, Initial impressions are positive and the application process is straightforward. Based on the excellent feedback I've read from... See more

Company replied

Rated 5 out of 5 stars
Verified

For about a month, my dog experienced severe itching that became so intense she would cry when certain areas on her back were touched. Despite trying various products, nothing seemed to alleviate her... See more

Company replied

Rated 5 out of 5 stars
Verified

I can highly recommend Dermagic Europe. Fast shipping and excellent service. The lotion is a godsend and my dog is doing so well I am on my second order :0). Wonderful company. Rub lotion on your pet... See more

Company replied

Rated 5 out of 5 stars

In March last year I took on a a lovely little Pom. He had alopecia and I was told not much could be done apart from treatment with steroids and antibiotics (which made him very sick) – As well as be... See more

Rated 5 out of 5 stars
Verified

After nearly seven months of using Dermagic's line -the lotion, shampoo, and conditioner - I'm amazed by the transformation in my Pomeranian's Coat. When we started my boy had been dealing with what a... See more

Company replied

Rated 5 out of 5 stars
Verified

Shampoo and lotion have been very good and the cell restoration has been invaluable for my dogs paws. Parcel arrived quickly and they helped me on whats app with all with all my worries about what you... See more

Company replied

Rated 5 out of 5 stars

Super little company that sells fast working natural creams and lotions for dogs with skin problems. We have had great results and will always use again, the girls in the office gave us very good advi... See more

Rated 5 out of 5 stars
Verified

Natural products that work..I wasn't sure but after trying Dermagic I am converted. The lotion is doing wonders for my dogs skin and when I what's app them any questions they are very helpful.DHL deli... See more

Rated 5 out of 5 stars
Verified

Spritz shampoo and lotion have been the only thing that has worked for my pets alopecia. I have used the brand for around two years. My dog had patches of black skin, missing hair and was not looking... See more

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Company details

  1. Pet Supply Store

Written by the company

All Natural & Organic Pet Skincare Products to Relieve Skin Conditions Such as Dermatitis, Hot Spots, Black Skin Disease, Allergies and Rashes in Cats and Dogs


Contact info

3.8

Great

TrustScore 4 out of 5

71 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 75% of negative reviews

Typically takes over 1 month to reply


Rated 1 out of 5 stars

I placed an order on September 10th

I placed an order on September 10th, but since then no one has contacted me or replied to my emails. I still haven’t even received a tracking number.

September 10, 2025
Unprompted review
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Reply from Dermagic Europe

Please can you send us your full name and email and order number so we can check this. As we cannot see any orders under this name. Thank you - Dermagic Europe

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Rated 5 out of 5 stars
Verified

Natural products that work..I wasn't…

Natural products that work..I wasn't sure but after trying Dermagic I am converted. The lotion is doing wonders for my dogs skin and when I what's app them any questions they are very helpful.DHL delivered in 24 hours and I have just ordered more.

June 10, 2025
Rated 5 out of 5 stars
Verified

I had an excellent experiencewith…

I had an excellent experiencewith Dermagic Europe! The shipping was fast, and the customer service team was absolutely wonderful to work with.They were helpful and responsive throughout the entire process. I'm very satisfied with both the service and the quick delivery. Would definitely recommend them to others looking for products to help with their dogs skin problems.

July 13, 2025
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Reply from Dermagic Europe

Thank you so much for your review! Wishing you every success with the products. Dermagic Europe

Rated 5 out of 5 stars
Verified

The service has been very good

The service has been very good, delivery is as expected within a few days. i have had product a few week and they seem to be showing positive results. I am using every day so hope for a full coat back soon.Thank you.

June 20, 2025
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Reply from Dermagic Europe

Thank you so much - You will have amazing results :0)

Rated 5 out of 5 stars
Verified

Great Service

Received my order in under a week - opted for the liquid treatment set, Initial impressions are positive and the application process is straightforward. Based on the excellent feedback I've read from other customers, I'm optimistic about the outcome. I'll be sure to share an updated review once I've had time to evaluate the effectiveness. Dermagic Europes correspondence throughout was helpful and prompt. Great service

September 3, 2025
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Reply from Dermagic Europe

Thank you for taking the time to review us - It means a lot! Dermagic Europe

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Rated 5 out of 5 stars
Verified

Hopeful Results for My Pomeranian’s Skin & Coat

My Pomeranian is responding well to the DERMagic System. He tolerates the shampoo and conditioner easily, and the rescue lotion is effective. It’s still early to tell if there will be significant improvement after a full month of using DERMagic. Since these are natural products, they require patience, so I’m hoping to see more results over the next month or two. Overall, he’s doing better and his skin condition is improving. Hair is starting to regrow in some areas, though the progress is gradual. Every pet responds differently, so patience is key.

August 8, 2025
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Reply from Dermagic Europe

Thank you - and wishing your dog a speedy recovery. Dermagic Europe

Rated 5 out of 5 stars
Verified

Our Pomeranian hada dark rash on her…

Our Pomeranian hada dark rash on her belly that was spreading, and shewas losing energy and appetite. The vet's steroids helped temporarily, but the problem returned. Dermagic lotion works just aswell as the steroids and is improving both her skin condition and overall health. Her appetite is back and she has much more energy now. The ream at Dermagic europe has been wonderful with their advice, and we're extremely pleased with the results.

August 26, 2025
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Reply from Dermagic Europe

Thank you so much for the review :0)

Rated 5 out of 5 stars
Verified

After 4 weeks of consistent use

After 4 weeks of consistent use, my dog’s hair is actually growing back! The black skin condition that had left patches of bare, darkened skin is healing beautifully.
I was honestly skeptical at first, but the transformation has been remarkable. The affected areas are no longer irritated, and I can see new hair growth where I thought it might never return. My dog seems much more comfortable too.
Dermagic Europe delivered exceptional customer service with fast shipping, and their products genuinely work. If you’re dealing with similar skin issues in your dog, I highly recommend giving this system a try. Four weeks in and I’m seeing real, visible improvement!

August 16, 2025
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Reply from Dermagic Europe

Thank you for the great review - Dermagic Europe

Rated 5 out of 5 stars
Verified

Excellent service from Dermagic Europe

Excellent service from Dermagic Europe! ordered the Dermagic system for my dog's black skin disease and it arrived in just 3 days, perfectly packed. Great products and really fast delivery - highly recommend!

June 1, 2025
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Reply from Dermagic Europe

Thank you so much - :0)

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Rated 5 out of 5 stars
Verified

This lotion really helped my 3 year-old…

This lotion really helped my 3 year-old West Highland White Terrier's skin problems. My dog has a skin condition that makes her skin dark and causes hair loss. After using this lotion for a fewweeks, her skin changed from dark grey to healthy pink and feels soft and smooth. She even enjoys when I rub it in. I'd recommend this product to anyone whose dog has skin issues.

June 6, 2025
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Reply from Dermagic Europe

Thank you for taking the time to review us - Dermagic Europe

Rated 5 out of 5 stars
Verified

I just started using the Dermagic skin…

I just started using the Dermagic skin rescuse lotion and shampoo for my dog's skin issuse, so it's too early to see results yet so I'll update this review in a few weeks as hoping for much improvement...,What I love is that it's made with natural ingredients instead of harsh chemicals. i used to mix my own oils and aloe for her skin problems, so finding Dermagic has been great.It's rare to find dog skin products that are completely natural. Rhe company has excellent customer service too - they respond fast when you have questions. If your dog has skin troubles, this lotion is worth trying.

June 1, 2025
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Reply from Dermagic Europe

Wishing your dogs a speedy recovery - Dermagic Europe

Rated 5 out of 5 stars
Verified

After just two weeks of using the…

After just two weeks of using the lotion, we began noticing new hair sprouting on our Pomeranian. Three months later, the transformation is remarkable. Given that our specialist had diagnosed her with Alopecia X and told us to expect permanent hair loss, we're thrilled with how much her coat has filled back in. While the smell of the lotion is not great, it's tolerable enough that we'll keep using it for these great results.

June 4, 2025
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Reply from Dermagic Europe

Thank you so much for your review :0)

Rated 5 out of 5 stars
Verified

I got the lotion for my Pom who lost…

I got the lotion for my Pom who lost her coat in her back end and tail. I massage in daily and rub it in very well and she's fine with that. I am now starting to see a hair growth so I am really happy. It's a slow process but drug free which is very good. So I am hoping with more time all of the hair will come back.

August 8, 2025
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Rated 5 out of 5 stars
Verified

Spritz shampoo and lotion have been the…

Spritz shampoo and lotion have been the only thing that has worked for my pets alopecia. I have used the brand for around two years. My dog had patches of black skin, missing hair and was not looking good. She now has a lovely coat and nearly all of it has returned. I tried the VET and nothing helped: drugs made my dog unhappy. Dermagic has been our only true cure. Superb brand.

August 8, 2025
Rated 5 out of 5 stars
Verified

Amazing!

Amazing!! Thank you. Order was a few days late but all here and great products.. Thank you Great work.

July 31, 2025
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Reply from Dermagic Europe

Thank you for your review!

Rated 5 out of 5 stars
Verified

After nearly seven months of using…

After nearly seven months of using Dermagic's line -the lotion, shampoo, and conditioner - I'm amazed by the transformation in my Pomeranian's Coat. When we started my boy had been dealing with what appeared to be Alopecia which had caused significant hair loss. The recovery took patience and consistency, but the results speak for themselves - my dog's fur has not only grown back completely, but it's actually more beautiful and luxurious than before the condition started. What impressed me beyond the product results was how supportive and encouraging the Dermagic customerservice team wasthroughout our journey. Their guidance made all the difference. I'm now a loyal customer and can't imagine using anything else for my dog'scoat careneeds. Truly grateful for these products!

July 29, 2025
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Reply from Dermagic Europe

Thank you for your review - We really appreciate it.

Rated 5 out of 5 stars
Verified

Pippy my Pom Is so much happier

Pippy my Pom Is so much happier, bald patches have nearly gone and her ful is much thicker. The we are getting great results.

July 27, 2025
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Reply from Dermagic Europe

Great - Thank you for the great review.

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Rated 5 out of 5 stars
Verified

Excellent brand

Excellent brand, results are long term and hair growth is seen after a short treatment time. The fur is so much better. Thanks Dermagic

July 27, 2025
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Reply from Dermagic Europe

Thank you!

Rated 2 out of 5 stars

The worst customer service Ive ever experienced

The products itself are amazing. But this company is the worst I've ever had contact with. The first order I did, they didn't had the products in store and it took over 6 months to deliver it. They told me that they would pay back my shippingcost, which they never did. I run out of all the packages and decided to do a new delivery. I transferred the money by bank and after that it was complete radio silence. Trying to get in contact with them was terrible. They ignore almost all messages. Also the phone number isn't available when calling. After emailing them every day, (this was going on for months) they said again, that they will transfer back the shipping cost. Ofcourse, never happend. And finally I got my packages. But it were the wrong products. I still try to get in touch with them, but all my messages are ignored. I would not recommend to order here. This was my last time. I cant sell my packages like this. Also, they dont sent an invoice, which is terrible when you have your own company, because the tax isn't refundable. I also asked for this months, but is also ignored.

April 2, 2025
Unprompted review
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Reply from Dermagic Europe

Dear Romy, We hope this has now been resolved and you have everything you need. Dermagic

Rated 1 out of 5 stars

It's a SCAM!

It's a scam. I placed an order for 178€. I haven't received anything and no one responds to my emails.

April 14, 2025
Unprompted review
Dermagic Europe logo

Reply from Dermagic Europe

We have resolved this. Thank you

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