Verified
A gentleman from the company possibly the owner phoned to advise me that the items I had ordered for New Year may not arrive in time due to courier issues but in order to help he would track his en... See more
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Verified
I never received the delivery. I received the first automated delivery message too late and I rescheduled the delivery once and was told I couldn't do it again, even though the items were urgently nee... See more
Company replied
Verified
Absolutely amazing service! Placed my order for Christmas napkins on Friday 27/11 and they are with me the next day just after lunchtime. Cannot ask for much better than that and will certainly b... See more
Company replied
Verified
Great products at great prices and fast delivery. Just used the products this weekend and we were blown away by the fabulous quality, will definitely reorder from Dawn Direct when we need more item... See more
Company replied
Company details
- Wholesaler
- Chemical Wholesaler
- Glassware Wholesaler
- Industrial Chemicals Wholesaler
- Restaurant Supply Store
Written by the company
We have been trading for more than 30 years supplying an extensive range of catering & cleaning supplies to Hotels, Restaurants, Bars, Pubs and Clubs in the hospitality and food service sector. We also sell a range of seasonal products such as the biggest range of catering Christmas crackers, tableware, party supplies and decorations. Along with this we offer a huge selection of candles, candle holders and accessories, and continue to add more product ranges all the time. Customer care is very important to us. Our friendly telephone sales and customer service team are highly trained and knowledgeable. They are always more than happy to help with impartial advice on product use and prices. Alternatively customers are able to purchase products via our website dawndirect.com.
Contact info
United Kingdom
- dawndirect.com
4.5
Excellent
120 reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
Verified
Pink foil chocolate hearts
Hi, the foil covered chocolate hearts I ordered, did what they had to do. They were well packaged and delivered quickly.
February 10, 2025
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Verified
Delivery came super late.
February 3, 2025
Verified
Excellent Service
A gentleman from the company possibly the owner phoned to advise me that the items I had ordered for New Year may not arrive in time due to courier issues but in order to help he would track his end.
My items arrived in time and the gentleman phoned to check that they had arrived.
Excellent customer service that is so rare these days and will certainly use again.
December 24, 2024
Verified
Amazing company and amazing service!
December 2, 2024
Reply from DAWN DIRECT
Hi Carol,
Thank you for your " SERVICE" review, (and your two product reviews) 🙂
It really is so good to get feedback, thank you so much for giving us a 5 STAR review.
Kind Regards
Gerard
Verified
I never received the delivery
I never received the delivery. I received the first automated delivery message too late and I rescheduled the delivery once and was told I couldn't do it again, even though the items were urgently needed for a funeral. I tried to contact Dawn Direct on the Friday and they were closed and they didn't reopen until Monday by which time it was too late.
December 2, 2024
Reply from DAWN DIRECT
Hello Wonu, I was nice talking to you this morning, I'm so sorry to hear about this delivery issue.
I think you may have called the courier on Friday and not our office. Our telephone lines are live between Monday to Friday 8:45am to 5:15pm. Our telephone computer reported that last week we answered all incoming calls within 6 rings and had no missed calls. Outside these times we have an answer machine where you can leave a message and we will call you back.
The first I knew about it was yesterday 12th December at 5pm, I called your mobile number straight away at 5:30pm the same evening and left a message that I would call the next day.
I’ve now looked at our records and can see the following on our carriers “APC” website:
You placed your order on Sunday 1st December at 10:24pm.
We dispatched it the Monday 2nd December at 3:15pm.
You where notified that the order would be delivered on Tuesday 3rd Dec.
According to "APC" you contacted them on the 3rd Dec at 10:52am and re-arranged the delivery for Wednesday 4th Dec.
"APC" tried to deliver on Wednesday 4th December at 10:38am, but no one was in and they said they left a card.
According to "APC" you contacted them on the Wednesday 4rd December at 2pm and re-arranged the delivery for Friday 6th December.
"APC" then tried to deliver on Thursday 5th December at 2:15pm, again they said no one was in, they said they left another card.
I can see on the “APC” website that the parcel was returned to the APC hub and is now on route back to our warehouse.
I am sorry you experience was not 5 stars. Like all the couriers “APC” will only attempt to deliver 3 times.
If you ever order again and have any problems, please just call our telesales team on 01236 468000. We will be more than please to help.
I will organise a full refund today 13th December.
Kind Regards
Gerard
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I have to say it was so kind of Gerard…
I have to say it was so kind of Gerard to refund my product. I can see Dawn really values their customers.
November 11, 2024
Unprompted review
Reply from DAWN DIRECT
Hi Leona,
It was very nice talking to you and thank you so much for this 5 star review.
Hope you have a lovely Christmas Leona.
All the very best and take care.
Kind Regards
Gerard
Verified
Great service quick delivery very happy…
Great service quick delivery very happy with the Christmas dinner napkins we ordered
Would recommend for the hospitality trade
October 24, 2024
Reply from DAWN DIRECT
Hi Gina,
Thank you for taking the time to leave a review, I'm very pleased you are happy with the napkins. Hope you have a great ( busy) Christmas.
Thank you for your business😊, don't forget we sell over 20,000 catering products, at the moment its only really the Christmas products on the website, plus some popular items. So just call on 01236 4768000 and the sales team will be more than happy to help you with any Catering/Janitorial products.
Kind Regards
Gerard
Oh, I nearly forgot, thank you for giving us 5 STARS 😊
Verified
Reply from DAWN DIRECT
Hi Declan,
Thank you very much for taking the time to leaving a 5 STAR review 😊 I see you are a regular customer, so thank you so much for your business, if you need any help with ordering from the website or want some prices on any of the 20,000 product we supply ( only 750 on the website ), just call our sales team on 01236 468000.
Thank you again Declan
Kind Regards
Gerard
Verified
excellent prices and quick postage
September 23, 2024
Reply from DAWN DIRECT
Hi William,
Thank you so much for leaving a 5 STAR review, I hope your happy with the products 😊 and thank you so much for your business.
Kind Regards
Gerard
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Verified
Reply from DAWN DIRECT
Hi Stacey,
Thank you so much for taking the time to leave your review. 😊 and 5 STARS 😊😊 I'm happy we could be of service to you. We only have about 750 items on our website at the moment, but we sell over 20,000 janitorial & catering products 😱. If you ever want prices, just call our sales team on 01236 468000.
In the meantime, thank you again so much for your order and review 😊
Kind Regards
Gerard
Verified
Reply from DAWN DIRECT
Hi Chris,
Thank you for taking the time to leave us a 5 star review! 😊 We are so happy that we were able to provide great prices and fast delivery. If there is anything else you need, just let us know and we will be happy to help. We hope you shop with us again soon.
Kind regards,
Kirsty
Verified
Excellent communication and quick…
Excellent communication and quick delivery . Items are as described and very good Thank you
August 7, 2024
Reply from DAWN DIRECT
Hi there,
Thank you very much for leaving us a 5 star review. It really means a lot to us 😊 We are so pleased that you are happy with our communication and quick delivery and that you are pleased with our products. If there is anything else we can do, just give us a call 😊
Kind regards,
Kirsty
Verified
First class customer service form all…
First class customer service form all staff up to the MD
August 2, 2024
Reply from DAWN DIRECT
Hi Allan,
Thank you so much for giving us a 5 star review (I'm not really sure we deserve it). But I really do appreciate it and I hope we have opportunity to serve you in the future.
Kind regards,
Gerard
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Verified
Great communication from seller and…
Great communication from seller and excellent product. Quick delivery. Thank you
July 17, 2024
Reply from DAWN DIRECT
Hi Karen,
Thank you so much for leaving us a 5 star review 😃 We are so pleased that you were happy with our communication, product and quick delivery service. We always want our customers to be happy.
Just let us know if there is anything else you need 😊
Kind regards,
Kirsty
Verified
Prompt efficient service.
June 25, 2024
Reply from DAWN DIRECT
Hi there,
Thank you very much for taking the time to leave us a 5 star review 😊 We are glad that we were able to provide a prompt, efficient service. Just give us a call if there is anything else we can do for you and we hope you decide to shop with us again!
Kind regards,
Kirsty
Verified
Above and beyond....
Excellent service. When I missed the delivery time they were so helpful in ensuring the delivery was made before the event. Thank you very much.
June 20, 2024
Reply from DAWN DIRECT
Hi Helen,
We really appreciate you leaving us a 5 star review, thank you 😊 We are so happy that we were able to help you with getting your order delivered in time for the event. If there is anything else we can help you with, just give us a call.
We hope you shop with us again soon 😀
Kind regards,
Kirsty
Verified
This company is amazing contact and…
This company is amazing contact and delivery fast and smooth. I highly recommended
June 21, 2024
Reply from DAWN DIRECT
Hi Steven,
Thank you for giving us a 5 star review, it really does mean a lot to us. It is great to hear that you were impressed with our fast and smooth delivery service 😀 If we can help you with anything else, just let us know. Thanks Steven!
Kind regards,
Kirsty
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Verified
Reply from DAWN DIRECT
Hi there,
Thank you for the 5 star review, we really appreciate it 😊 We are so happy that you found our staff friendly and that we were able to provide a great service for you. If there is anything else we can help you with, just give us a call. We hope you shop with us again soon! 😀
Kind Regards,
Kirsty
Verified
Quick and Easy
Order box of bulk chocolates, they came quickly with a good lead time. Easy process altogether
May 27, 2024
Reply from DAWN DIRECT
Hi Margaret,
Thank you so much for leaving us a 5 star review 😊. We are so glad that you are happy with your purchase of our chocolates and were pleased with our quick delivery. We hope that you shop with us again soon and if there is anything else you need, just give us a call.
Kind Regards,
Kirsty 😊
Verified
Reply from DAWN DIRECT
Hi there,
Thank you for leaving us a 5-star review! We truly appreciate it. We're delighted to hear you're satisfied with our service and speedy delivery 😊 If you need anything, feel free to give us a call.
We look forward to you shopping with us again soon 😀
Kind Regards,
Kirsty
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