C W Sellors Jewellers - C W Sellors Bakewell Reviews 96

TrustScore 4.5 out of 5

4.6

Royal Oak Place, DE45 1EE Bakewell, Derbyshire, GB


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Rated 1 out of 5 stars

Avoid, avoid, avoid! Placed my order in May, still waiting for the bracelet in September even though my initial order didn’t state a waiting time! Communication is nonexistent, promised weekly ca... See more

Company replied

Rated 5 out of 5 stars

Fabulous staff and service every time we visit Bakewell Always friendly and helpful with advice Bought engagement and wedding rings from there and all sorts of watches and jewellery. Look forwa... See more

Rated 2 out of 5 stars

I ordered a watch winder from this company on 15th December. Initial comms were good but I’ve still not received the winder and I’m getting lots of what I can only describe as ‘holding e-mails’when I... See more

Company replied

Rated 5 out of 5 stars

We received a warm welcome in the shop in Bakewell. The look and feel of the shop was special and the jewellery and watches were beautifully presented. The service we received was excellent and the pr... See more

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Company details

  1. Jewelry Store
  2. Watch Store

Written by the company

Welcome to C W Sellors Jewellers. We are an independent family run jewellers, established in 1979. As one of the UK's premier jewellers we specialise in producing handmade fine diamond and British gemstone jewellery. Discover the most sought after luxury and branded jewellery and watches, shop in store and online with free UK delivery and up to 3 years interest free finance available. We are an authorised stockists of premium luxury brands including Tudor, IWC Schaffhausen, Faberge, Breitling, TAG Heuer, FOPE, Roberto Coin, Montblanc and many more. With over 45 years of experience our dedicated team of highly trained watch specialists, are on hand to offer expert advice, working closely with our suppliers to offer you the finest selection of highly sought after fine jewellery and luxury watches.


Contact info

  • Royal Oak Place, DE45 1EE, Bakewell, Derbyshire, United Kingdom

  • +44-1629-812155

4.6

Excellent

TrustScore 4.5 out of 5

96 reviews

5-star
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1-star

Replied to 65% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

Fabulous staff and service every time…

Fabulous staff and service every time we visit Bakewell
Always friendly and helpful with advice
Bought engagement and wedding rings from there and all sorts of watches and jewellery.
Look forward to many more years of great service
Mark & Lisa Redford

September 4, 2025
Unprompted review
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Rated 5 out of 5 stars

The service and quality of the products…

The service and quality of the products were first class
We were just looking 😂 as you do but couldn’t resist on purchasing a new ring for my wife and the service all round was fantastic no pressure selling which is always the way to go
Many thanks

August 31, 2025
Unprompted review
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Rated 5 out of 5 stars

I was very happy with my aquamarine…

I was very happy with my aquamarine heart; Sellors made it to fit an existing heavy chain I had. Service was friendly & professional; delighted with the finished design.

October 16, 2025
Unprompted review
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Reply from C W Sellors Jewellers - C W Sellors Bakewell

Its lovely to hear you are enjoying your order Heather. If there is anything else we can do to help, just let us know.

Rated 5 out of 5 stars

Exceptional Customer Service

We bought a pair of Sellors Blue John earrings from the Heights of Abraham shop and called in the Bakewell shop to find a matching ring - the customer service was exceptional and we ended up buying both a Blue John ring (which they are resizing) and a necklace and also a Opal necklace- we could not have had any better service - thank you.

September 23, 2025
Unprompted review
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Reply from C W Sellors Jewellers - C W Sellors Bakewell

Hello Clive, its fantastic to hear you enjoyed your visit. If there is anything else we can do to help, just let us know

Rated 5 out of 5 stars

A friend was buying her niece a Blue…

A friend was buying her niece a Blue John necklace for her 18th birthday in the Bakewell Store, while the assistant was raping it up, my friend said to me, “I usually don’t like brooches, but that one there, a Blue John Bee, I really like” so when we got home to the Stamford area, I went online to see if I could find it, I did, so I purchased it, with a 50% discount, wow, it arrived the next day within a perfect box, and then again in a Sellores box for added protection, can’t wait to give it to my friend on her birthday, 11th November .
Great service and the brooch looks beautiful

September 14, 2025
Unprompted review
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Reply from C W Sellors Jewellers - C W Sellors Bakewell

Hello Paul, thankyou for your review, its lovely to hear you enjoyed your purchase and wish your friend happy birthday from us.

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Rated 5 out of 5 stars
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Excellent Service and price

I have just purchased a watch from the Bakewell store and was looked after superbly by Clare. The business offered me a great deal on the watch I wanted with Clare providing excellent service throughout and keeping me updated on my requirements
My watch cannot be engraved due to it being an open back model but Clare advised on being able to place an engraving within the box. I have collected my watch today and it's perfect.
I personally cannot fault the service Clare and the business have provided, a lovely glass of fizz at each visit (tea/coffee are also available), personal service and all with a smile.
Thank you Clare and Sellors

September 26, 2025
Unprompted review
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Reply from C W Sellors Jewellers - C W Sellors Bakewell

Hello, thankyou for taking the time to leave us a review. Its lovely to hear you enjoyed your time in the store.

Rated 1 out of 5 stars

Avoid, avoid, avoid !!!

Avoid, avoid, avoid!
Placed my order in May, still waiting for the bracelet in September even though my initial order didn’t state a waiting time!
Communication is nonexistent, promised weekly calls updating me on my order, never happened.
Difficultly in getting through to customer service, hardly ever answer their phone and very selective in responding to emails.
When threatened with my bank contacting them to reclaim my account was credited with the full amount. Do not order from this company, I believe they just want to make interest on your money.

September 22, 2025
Unprompted review
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Reply from C W Sellors Jewellers - C W Sellors Bakewell

Hello Sarah, we aim to respond to emails within a couple of working days and appreciate customers patience with regards to this

Rated 5 out of 5 stars

Tremendous welcome at C W Sellors, Bakewell

The welcome at C W Sellors, Bakewell is amazing, always a warm and friendly smile. Everyone you meet looks after you, if you are just browsing that’s fine too as we found there was no pressure sales from anyone. If you are looking to make a purchase, whether you are celebrating a special event or you just want to treat yourself to something stunning and unique it is always a great experience visiting the friendly staff at Bakewell. Peter looked after us on both our recent visits. It was a pleasure dealing with him, his product knowledge and friendly manner puts you totally at ease and time was never an issue. There were so many beautiful bracelets to try and Peter gave us the time with no pressure to make our decision. A big thank you to Peter for all his help and for the 5 star experience.

September 1, 2025
Unprompted review
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Reply from C W Sellors Jewellers - C W Sellors Bakewell

Hello Julie, thankyou for your review, it is lovely to hear you enjoyed your visit.

Rated 5 out of 5 stars

Excellent customer service provided by…

Excellent customer service provided by Sam & Peter at a lovely independent jewllers.
My new Tag Heuer F1 steel limited edition watch is outstanding. I had read in some reviews that it was over priced, but it’s not. Worth every penny for anyone considering buying one. That’s the advice I would give on that front.
Situated in picturesque Bakewell. An idyllic place to buy a new watch.
I shall return.

Mark Birbeck.

May 31, 2025
Unprompted review
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Reply from C W Sellors Jewellers - C W Sellors Bakewell

Thankyou Mark, glad you enjoyed your experience.

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Rated 5 out of 5 stars

Great customer service

Great customer service, very friendly and helpful staff and a wide selection of brands. Sam and all the staff are really welcoming, knowledgeable and helpful.
Highly recommended.

Mr Richards

February 18, 2025
Unprompted review
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Reply from C W Sellors Jewellers - C W Sellors Bakewell

We're thrilled to hear that you had a great experience with our team, especially Sam. Providing friendly and knowledgeable service is always our goal, and it's wonderful to know we met your expectations. We truly appreciate your recommendation and look forward to welcoming you again in the future!

Rated 5 out of 5 stars
Verified

Very nice service

Very nice service. Bought 3 watches from them. Will buy more. Highly recommended. Very helpful

October 18, 2024
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Reply from C W Sellors Jewellers - C W Sellors Bakewell

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us and that you’ve chosen to purchase multiple watches.

Rated 5 out of 5 stars
Verified

The personal service afforded by Peter…

The personal service afforded by Peter at the Bakewell store.

August 26, 2024
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Reply from C W Sellors Jewellers - C W Sellors Bakewell

Thank you for your feedback! We're thrilled to hear that Peter at the Bakewell store provided you with excellent personal service.

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Rated 5 out of 5 stars

Interesting designer jewellery

Had a pleasant afternoon in the Bakewell store selecting a necklace. Sam was very helpful and there was a good selection of designer pieces.

August 19, 2024
Unprompted review
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Reply from C W Sellors Jewellers - C W Sellors Bakewell

It sounds like you had a lovely time in the Bakewell store! I'm glad to hear that Sam was helpful during your visit.

Rated 5 out of 5 stars

I have been looking for a watch winder…

I have been looking for a watch winder for some time but not sure about the cushion size, Sam at C W SELLORS messaged me to say she could order one for me to try and she could also arrange for the smaller holder to be delivered at the same time. Everything went very smoothly and the shop could not have been more helpful. Would certainly use them again.
excellent service - very rare in this day and age.
thank you again Sam

August 3, 2024
Unprompted review
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Reply from C W Sellors Jewellers - C W Sellors Bakewell

Thank you for your wonderful review! We're delighted to hear that Sam was able to assist you with your watch winder purchase and ensure you received the right cushion size.

Rated 5 out of 5 stars

Visited Bakewell store, lovely friendly staff

Went into Bakewell store. Sam approached us with a friendly smile and sat us down and talked us through our options for wedding rings, nothing was too much trouble. Since been back to collect the rings that had been resized, again saw Sam. We found her very friendly, professional and knowledgeable especially about watches, resulting in a further purchase of a Tag. Definitely recommend and would return

July 26, 2024
Unprompted review
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Reply from C W Sellors Jewellers - C W Sellors Bakewell

Thank you for visiting our Bakewell store and for sharing your wonderful experience! We're thrilled to hear that Sam provided you with friendly and professional service. We look forward to your next vist to us!

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