Customcuff Reviews 1,571

Custom cuff pair took about 3 weeks to arrive, which was no problem. The bracelets are thinner than they appear in pictures, but this also is not an issue since they are of nice quality. The real disa... See more

I ordered 2 cuffs last year and received them with a minor delay. Nonetheless, this year I have had major issues. I ordered one single cuff in march and I am still waiting to receive the package! The... See more

The entire order felt like an experience from the intuitive customization tool to the gorgeous packaging. When I opened it, I genuinely felt like I was opening a gift, even though I bought it for myse... See more

The attention to detail on these pieces is incredible. I ordered a necklace with my son's birthdate, and it turned out even better than the photos online. The packaging made it feel like a real gift,... See more

Probably the worst experience I’ve ever had when an online business. I ordered an item for a really special occasion with more than enough time based of the website saying that they take 3-5 days to s... See more

>30 days since payment, package for Midwest USA is now in Spain... Do not purchase from these people - they are predatory and offer no solutions. Terms of Service are crazy just go look for yoursel... See more

I give only one star because how can you ask for a review when I haven’t received my order that is super late, it’s was a gift for my best friend and you guys doesn’t explain that 3-5 business day for... See more

Support doesn’t respond to emails, I paid for a tracking information that hasn’t been updated since August 7, and I have no idea where my anniversary gift is that that’s late. Not to mention they have... See more

Good overall, but the required label field when choosing shipping method was confusing, I took extra time googling it. Maybe added info about what should be on the label would prevent customers from... See more

I was promised a necklace within 3-5 business days and it has now been almost a week. I paid extra even to get the necklace within 72 hours, I get that things happen, but some communication would be n... See more

I am incredibly disappointed, I never received my order and even though I tried contacting them multiple times they never responded. I waited for more than two weeks to receive it, however I got nothi... See more

The product was late to start, the engraving isn’t legible beyond about 4 inches away from the cuff and you have to bend it out and then into the sides of your wrist to stay on for an average male wri... See more

Still haven’t received it after two weeks (I’m in Canada), despite paying for fast, top-priority shipping. It’s just a simple piece of jewelry with no customization. I’ve ordered from them before with... See more

This company advertises 3-5 day shipping and does not have any intentions of it arriving in that window. This is blatant false advertising and I missed the date that this item was purchased for. I a... See more

Shipping was extremely delayed (>2 weeks). I was a dedicated customer of custom cuff but no longer.

So far my product is 3 days late even though I paid for premium shipping. In addition to this, every link I click on to track my package, even in the Shop app, does not give me a clear indication of w... See more

You’re asking me to review A) before the product has even shipped and B) before I’ve gotten any type of reply from my email to support to see if there was any update on my order. I’d like an update... See more

You guys are lucky to even receive a review from me. I ordered 2 bracelets & 2 necklaces and only received one of the bracelets and 2 necklaces, I reached out to you guys to resolve the issue and I go... See more

The tracking number has been created and no updates or anything on my purchase when said 3-5 business days to arrive. Been waiting over a week and still no update or response as to when it will arrive... See more

I have not received any updated times for when my package will be arriving. I also have not received my package or any updated tracking. Will not be buying again from this website with lack of communi... See more

I paid extra for 2-4 day delivery. This is a lie. It has been 5 business days and I do not have the items. I downloaded the app to track the purchase and it doesn't give any details at all; it says no... See more

Despite ordering my bracelet with expedited shipping and priority order I still did not get my bracelet in time. This is is the worst service and you all should be ashamed of yourselves.

I ordered my bracelets on September 1st expecting them to come in time for my anniversary on the 23rd and they haven’t shown up and customer service said they don’t have a order that goes with my emai... See more

I still haven’t received my items and there has been no update since my purchase a week ago. Our wedding is in a couple of days and was hoping to have them before then.

Paid for the expedited service and haven’t received a single update 5 business days after I placed the order.

I choose to opt priority service but my order yet to send out. My tracking no. CTT LL203816487PT

Scam company. Will steal your money and disappear. Stay away. Fake reviews.

I haven’t received my package

After I read some reviews, I thought it would be a scam, but ordered a silver band with coordinates for me and my husband. I LOVED IT. The materials are good and fair price. Engraving was what i aske... See more

Ordered several products for my boyfriends birthday. They arrived 3 months late. When they finally did arrive, an item was missing. Emailed customer service with no reply. They only reply to your emai... See more

I ordered 2 matching Matt black cuffs on the 30th Nov and then I came across the reviews which panicked me ALOT, but 3 days later tracking updated to shipped. It arrived in the UK on the 5th Dec and i... See more

So i ordered two custom necklaces, one in silver and one in gold. I ordered them friday, and recieved them tuesday the next week. Super fast delivery despite Covid. So far they feel and look amazin... See more

I really love my 2 custom cuff bracelets! However, I feel like there should be 2 choices: a universal size or several specific sizes. The universal size is too big for my wrist so once it’s on I close... See more

I recently ordered a customised chain from CustomCuff and it's been more than 2 months, the package never arrived. Upon contacting them, they said at first it was issue with tracking and because of co... See more

Took forever to get here, and they have super miselading wording on the site. 'Guaranteed to ship within three days' makes it sound like fast shipping (it'll arrive then). Just use the word dispatch.... See more

I’m being asked to rate my experience when I paid extra money to expedite my shipment, but haven’t received my purchase. It’s currently stuck in Portugal without an ETA when it will arrive. I purchase... See more

Paid for priority shipping and still no information after more than 2 weeks. Scammers.

DO NOT ORDER FROM CUSTOMCUFF!! This is the first review I have ever written for an online company. I agree with the reviewer who pretty much proved the positive reviews are fake. I ordered two... See more

The level of detail is what stood out to me most. The engraving was sharp and clear, and the jewelry itself feels sturdy and luxurious. It’s clear that real thought and care goes into each piece. I’ll... See more

I waited over 3 weeks for “3-5 day shipping” I paid $10 for. Then my product arrived completely inaccurate to the image I provided and customer service refused to offer any reimbursement or replacemen... See more

Literally horrible. I ordered three weeks ago and it hasn’t even been shipped out yet. I’ve reached out multiple times and have gotten no response back. They also claimed to have free shipping for ove... See more

I bought one for myself and another for my partner with a date that means a lot to us. The reactions were priceless. It’s such a beautiful way to keep something close to your heart literally. The pack... See more

ANOTHER SCAM This company use a lot of fake positive 5 star reviews. Hundreds of examples: Edward Johnston / 3. oct. 2024 = Identity/picture has been used by several other scam... See more

My bracelet came out better than expected. The engraving is crisp and clean, and the cuff fits comfortably on my wrist. It’s now one of my favorite pieces.

The Calming Collar is worth every penny. My dog used to tremble during thunderstorms, but now he’s relaxed and calm even during heavy rain and thunder.