Country Connect Reviews 181

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's services, highlighting the team's willingness to assist and the friendly, knowledgeable staff. People appreciate the quick and efficient service, noting the straightforward processes and the team's dedication to providing support. Consumers express satisfaction with the fast broadband speeds, often exceeding previous providers, and the reliable connection. Consumers value the personal touch and local connection, appreciating the ability to speak with a real person who can address issues promptly. Reviewers highlight the professional standards, quick installation, and tidy work of the engineers. Many customers recommend this company to others, emphasizing the excellent value for money and the superior service compared to larger providers.

Based on these reviews

Rated 5 out of 5 stars
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Engineer arrived on the connection day and was very polite and after installing the broadband cleaned up after himself I have had no problems with my speed and would recommend Country Connect

Rated 5 out of 5 stars

After a torrid time with sky watching prices go up and up but customer service plummet we made the move to Country Connect. From day one life became simple- great engineers- works like a dream- regula... See more

Company replied

Rated 5 out of 5 stars
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I had just moved into the area and found out I was entering a ‘black hole’ with regards internet and mobile connection. I booked Country Connect after hearing great things about the Company. I can... See more

Rated 5 out of 5 stars

Never an issue, always replies back quickly. More importantly when a network outage due maintenance, we get informed beforehand. The ensure the outages are out of hours, so does not effect us wo... See more

Rated 5 out of 5 stars

Mark and his team have been a real life saver. Our previous connection averaged around 9mbs when standing close to the router, and almost no signal at the back of the house at my desk (where I current... See more

Rated 5 out of 5 stars

I love these guys. From the word go, the service has been perfect. The installers turned up on time, worked quickly, quietly and efficiently, keeping us informed of what was happening and clean... See more

Rated 5 out of 5 stars
Redirected

Moved over to Country Connect after a disastrous few months with BT/EE. They could not have made the switch over any easier. Not only do we have fibre broadband for the first time ever which BT/EE c... See more

Rated 5 out of 5 stars

County Connect is ' simply the best'. Service is 2nd to none. If there is an issue with service we are informed. When I moved house, on both occasions I informed CC,. They arranged for installation,... See more

Rated 5 out of 5 stars

Quick installation and great set of engineers doing it. Country Connect were able to offer a service at my home that BT states is at least 18 months from being available. Speeds are awesome house full... See more

Rated 5 out of 5 stars

When Sky reached a ridiculous price we searched around for a suitable internet provider. After a lot of research we decided to go local and chose Country Connect and we are so glad we did. They provi... See more

Rated 4 out of 5 stars
Redirected

Speed is good, however I expect it to be for £36 a month. unfortunately living on a new build estate for the last 6 years, we're all tied into the one provider which doesnt allow us to compare prices... See more

Rated 5 out of 5 stars

Swapped provider from talk talk who has been my provider for over 4 years max speed was 30mb and now it's over 200mb around the whole house. instalation was quick and non disruptive neat and tidy,any... See more

Rated 5 out of 5 stars

Recently moved house and had to find a new internet provider. After a quick google I found Country Connect to be one in my area. From initial contact to install, it was the best decision I made as th... See more

Rated 5 out of 5 stars

Having poor wifi for years with different companies I can now say country connect has topped them all brilliant If your looking for a good broad band you must try country connect you will not be d... See more

Rated 5 out of 5 stars
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All good from initial enquiry through to installation. We went from copper from pavement to house to full fibre and have seen download speeds increase fivefold on our package. All aspects from se... See more

Rated 5 out of 5 stars

We've been with Country Connect for about 4 weeks now. From a lowly 2Mb landline service, we now have ten times the speed at a monthly cost similar to the old landline + broadband. Installation and cu... See more

Rated 5 out of 5 stars

We changed from Talktalk after having years of poor internet connection and reluctance for them to come out and fix things. In the end they admitted that they cant do anything for us. We went with Cou... See more

Rated 4 out of 5 stars
Redirected

I would recommend these country connect they help me out cheap I am happy customer been with them over 2weeks. Good speeds if need it

Rated 4 out of 5 stars

I run my tv and computer through my Internet connection with country connect. I have not had any major problems just a couple of slow connections maybe at peak times. Other than that a good srrvice

Rated 5 out of 5 stars

Broadband we can rely on and if there is a problem we know that it will be sorted quickly. We are so pleased we changed to Country Connect. We have only had two problems since we joined a couple of... See more

Rated 5 out of 5 stars

We had our installation of fibre this week, and it was smooth and professional. They arrived on time, talked through the options and potential difficulties with the install, worked efficiently, ti... See more

Rated 5 out of 5 stars

We have just moved into a new home in Caerleon and have no signal whatsoever, the team came to my property the next working day and Andrew the engineer was fantastic in just getting the job done and g... See more

Rated 5 out of 5 stars
Redirected

2 years ago we moved house. After a lot of hassle from BT we moved to County Connect. We have never looked back. A local company. 100 % commitment . I recommend them each time someone asks who i... See more

Company replied

Rated 5 out of 5 stars

Excellent service, very reliable. Went the extra mile when my son had trouble connecting his work laptop to WIFI. Much better than any broadband provider we have had before and we have tried most of... See more

Rated 5 out of 5 stars

I will always use Country Connect for my broadband supply. Not only are they a friendly voice on the end of the phone, but they can handle issues with Open Reach (which seem to be inevitable!) with ea... See more

Rated 5 out of 5 stars

Excellent experience with Country Connect. They managed to locate the existing telephone line hidden by building improvements to our property. The fibre broadband installed is of the highest quality w... See more

Rated 5 out of 5 stars

County connect really impressed me with the professional standard they work too. I contacted on a Thursday and they book me in to install and set up by the Monday. I spoke on the phone to really frie... See more

Rated 5 out of 5 stars

Most stable connection I have ever had, speeds are amazing and Customer Service is second to none. would highly recommend Country Connect as a Fibre provider

Company replied

Rated 5 out of 5 stars

Fast fitting,professional staff very happy with service good speed exactly what was needed. Good value for money,the staff just can't do enough for you. Highly recommended very happy customer!

Rated 5 out of 5 stars

After my previous ISP was out of contract in April 2025, I checked a comparison site and was surprised at what was out there. Then, while on FB, I came across Country Connect and enquired via their w... See more

Rated 5 out of 5 stars
Redirected

Been with CC since November, 2024 (transfer from BT) and following recommendations, took the plunge of using a local company. Procedures to set up our account were efficient and non pressurised. In... See more

Rated 5 out of 5 stars

Amazing service from a friendly and knowledgeable team. Super fast broadband delivered on time, working well, and with no problems. Everything is simple and straight forward, and the team at Country... See more

Company replied

Rated 5 out of 5 stars

Country Connect, are great to work with always willing to help. would certainly recommend them for any service i.e VOIP, Broadnand and much much more. Thank you once again for your valued service,... See more

Company replied

Rated 5 out of 5 stars

Just moved to Country Connect and the operation went smoothly from initial inquiry with Lucy right through to Connor scoping the site and planning and prepping the install, and Andrew and Connor insta... See more

Rated 5 out of 5 stars

I’ve been using Country Connect for a couple of weeks now and I couldn’t be happier with the experience. From the start, their service has been reliable, fast, and consistent—qualities that are har... See more

Rated 5 out of 5 stars

100% best internet service provider I have ever had. Brilliant upload & download speeds & in 3 years never had an issue & as for the cost - lowest on the market 10/10

Rated 5 out of 5 stars

My no1 rated broadband in my area was giving me 30mb out of the 150 promised. With this company I'm getting anywhere from 900mb to 1gb unreal speeds couldn't be more happy.

Rated 5 out of 5 stars

The internet is really good and it comes with first month free but a few days after I had a bill then and come out a few days after which they didn't say anything till 3 days before they took it

Rated 5 out of 5 stars

I greatly believe in purchasing local products. CC have been great and very reliable. It's great to talk to someone local on the phone who can deal with issues immediately.

Rated 5 out of 5 stars

I live rurally and was suffering with 2mbps down and up on Sky broadband, and what with working from home needed faster. With country connect we now get 25mbps down and 11up (and we are only paying... See more

Rated 5 out of 5 stars

Was previously paying £34 a month with Vodafone for 25mpbs (fastest available with openreach) country connect seen the area was neglected by openreach, I now get 300mpbs for £30. Excellent from beginn... See more

Rated 5 out of 5 stars

I've been with BT for years, and was very nervous to switch, but it was the best decision I've made, installation was quick, the set up was easy and the service has been flawless! I highly recommend.

Rated 5 out of 5 stars

We LOVE the service we receive from the team at Country Connect. Always available, able to help and happy to assist. Unfortunately we rarely need to speak to them but I guess that's a good thing :)

Company replied

Rated 5 out of 5 stars
Redirected

Great company, quick installation and great service, no trouble whatsoever with speed and that's including gaming on 3 consoles at the same time, nice 1 guys/gals

Rated 5 out of 5 stars
Redirected

I have been with country connect for years. Excellent supplier and service, I would highly recommend over other providers.

Rated 5 out of 5 stars
Redirected

Just a first-class service. Fast and reliable with a person on the end of the phone if you need to contact them.

Company replied

Rated 5 out of 5 stars
Redirected

We have just moved into a new home in Caerleon and have no signal whatsoever, the team came to my property the next working day and Andrew the engineer was fantastic in just getting the job done and g... See more

Rated 5 out of 5 stars

It’s got to be said since I left sky and joined country connect I not had any problems with drop out like I did with sky I would definitely recommend them to all my family and friends

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Company details

  1. Internet Provider

Written by the company

Residential and Business Wireless Broadband Services. We provide a range of services including: Wireless Broadband, Leased Line, Superfast Broadband, VOIP


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

181 reviews

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1-star

Replied to 50% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Redirected

Engineer arrived on the connection day…

Engineer arrived on the connection day and was very polite and after installing the broadband cleaned up after himself
I have had no problems with my speed and would recommend Country Connect

September 29, 2025
Unprompted review
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Rated 1 out of 5 stars

Poor internet service and poor customer service. Avoid.

Signed up 3 years ago for line of sight internet because no fibre where I live. Was promised 50Mbps but it wasn't made clear to me that this was only hard wired to my computer. The wifi box they gave me provided around 15Mbps at best and they said it was my fault it wasn't higher even when I didn't have anything connected to it. Have been paying for inferior service for 3 years and did not get a reminder for when my contract expired so was automatically put on a rolling monthly post end contract charge even though a year ago I said over the phone that I wanted to stop my service at the end of the contract period. Apparently this didn't count as a cancellation notice. This company takes advantage at any and every opportunity and customer service is one of the worst I have ever come across. Avoid this company if at all possible.

September 22, 2025
Unprompted review
Rated 1 out of 5 stars

Regret signing up with them

Customer service is a joke to this company. Messages are ignored, phone calls are ended with promises of a follow up which are not given. Any other communications company must be better than these guys.

September 12, 2025
Unprompted review
Rated 4 out of 5 stars
Redirected

Speed is good but expensive

Speed is good, however I expect it to be for £36 a month. unfortunately living on a new build estate for the last 6 years, we're all tied into the one provider which doesnt allow us to compare prices for affordability

September 1, 2025
Unprompted review
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Rated 5 out of 5 stars

Genuinely great company

After a torrid time with sky watching prices go up and up but customer service plummet we made the move to Country Connect. From day one life became simple- great engineers- works like a dream- regular monthly updates and fair fixed prices. Over a year later no issues. Personal friendly local service by real people- just great

August 26, 2025
Unprompted review
Country Connect logo

Reply from Country Connect

Thank you for taking the time to leave us a review – we really appreciate it! We're so pleased to hear that you’ve had a great experience with our broadband service.

Your feedback means a lot to us, and we’re glad to know we’re delivering the service you expect. If there’s ever anything more we can do to help, please don’t hesitate to get in touch.

Best regards,
The Country Connect Team

Rated 5 out of 5 stars
Redirected

Excellent wi fi and service highly…

Excellent wi fi and service highly recommend

August 26, 2025
Unprompted review
Country Connect logo

Reply from Country Connect

Thank you for taking the time to leave us a review – we really appreciate it! Your feedback means a lot to us, and we’re glad to know we’re delivering the service you expect. If there’s ever anything more we can do to help, please don’t hesitate to get in touch.

Best regards,
The Country Connect Team

Rated 5 out of 5 stars
Redirected

Just a first-class service

Just a first-class service. Fast and reliable with a person on the end of the phone if you need to contact them.

August 26, 2025
Unprompted review
Country Connect logo

Reply from Country Connect

Thank you for taking the time to leave us a review – we really appreciate it! We're so pleased to hear that you’ve had a great experience with our broadband service.

Your feedback means a lot to us, and we’re glad to know we’re delivering the service you expect. If there’s ever anything more we can do to help, please don’t hesitate to get in touch.

Best regards,
The Country Connect Team

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Rated 5 out of 5 stars

Best Internet Provider

Most stable connection I have ever had, speeds are amazing and Customer Service is second to none. would highly recommend Country Connect as a Fibre provider

August 26, 2025
Unprompted review
Country Connect logo

Reply from Country Connect

Thank you for taking the time to leave us a review – we really appreciate it! We're so pleased to hear that you’ve had a great experience with our broadband service.

Your feedback means a lot to us, and we’re glad to know we’re delivering the service you expect. If there’s ever anything more we can do to help, please don’t hesitate to get in touch.

Best regards,
The Country Connect Team

Rated 5 out of 5 stars
Redirected

2 years ago we moved

2 years ago we moved house. After a lot of hassle from BT we moved to County Connect.
We have never looked back.
A local company. 100 % commitment .
I recommend them each time someone asks who is the best internet provider. My neighbour has recently moved from BT to County Connect. She is so pleased with them. Conor + Andrew set up everything for her as well.
Well done to all.

August 26, 2025
Unprompted review
Country Connect logo

Reply from Country Connect

Thank you for taking the time to leave us a review – we really appreciate it! We're so pleased to hear that you’ve had a great experience with our broadband service.

Your feedback means a lot to us, and we’re glad to know we’re delivering the service you expect. If there’s ever anything more we can do to help, please don’t hesitate to get in touch.

Best regards,
The Country Connect Team

Rated 1 out of 5 stars
Redirected

Country Connect are a terrible…

Country Connect are a terrible provider. Most of us in the area didn’t choose them — they were pushed onto people, and it shows. The internet quality is patchy at best, and whenever there are issues (which is often), they refuse to acknowledge them.

Their customer service is hostile and dismissive, even though the problems come from their side.

I know several people who have already left because the service is so unreliable. This is one of the few honest reviews you’ll find, and it reflects the reality: poor service, poor reliability, and poor attitude. Avoid them if you can.

August 26, 2025
Unprompted review
Country Connect logo

Reply from Country Connect

Hi Dan,

I wanted to personally respond, since we’ve spoken a few times on the phone and also met face-to-face when I visited to switch the access point provided by the previous ISP to one of ours.

For the record, when the previous service provider pulled out of the area, we stepped in to keep people connected. There is of course no obligation to use our service — alternatives include 5G or Starlink. Since taking over, we’ve carefully rebuilt the previous setup: upgrading cabling, replacing the headend hardware, and increasing backhaul capacity into key data centres. While doing our best to keep everyone online, we did unfortunately have three outages during the upgrade process - all of which were resolved within hours.

On customer service: we take comments like this very seriously. Every piece of feedback is shared internally at our morning meetings. We value being straightforward and open. When we make a mistake, we own it and fix it.

Looking through your account history, I can see we’ve tried to follow up but didn’t get a response. If you feel we’ve missed something, or if our communication left you feeling your issue wasn’t resolved, then we want to know.

Dan, life’s too short to be angry with your ISP. If you’d like to move forward more productively, please get in touch and let us know what you’d like to see from us.

Chris

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Rated 5 out of 5 stars
Redirected

New Internet Installation I had just moved into the area and…

I had just moved into the area and found out I was entering a ‘black hole’ with regards internet and mobile connection. I booked Country Connect after hearing great things about the Company. I can definitely see why they come so highly rated. Conor and Andrew had me connected in no time, with very little fuss, no mess & super fast internet. I was immediately able to receive wi-fi calls after having no mobile signal at all. Great job done, I’m super pleased and highly recommend.

July 25, 2025
Unprompted review
Rated 5 out of 5 stars
Redirected

Great company

Great company, quick installation and great service, no trouble whatsoever with speed and that's including gaming on 3 consoles at the same time, nice 1 guys/gals

June 19, 2025
Unprompted review
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Rated 5 out of 5 stars

Smooth professional install

We had our installation of fibre this week, and it was smooth and professional. They arrived on time, talked through the options and potential difficulties with the install, worked efficiently, tidy and kept us informed of progress.

At the end of the install Andrew took the time to explain the components and explained the indication lights.

Highly recommended.

June 24, 2025
Unprompted review
Rated 5 out of 5 stars
Redirected

Great service - easiest switch over ever

Moved over to Country Connect after a disastrous few months with BT/EE. They could not have made the switch over any easier. Not only do we have fibre broadband for the first time ever which BT/EE can't offer in this area but it's cheaper than BT/EE too! The team are super helpful and for us more importantly local - I trust them completely to fix anything swiftly if anything goes wrong. Strongly recommended

April 23, 2025
Unprompted review

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