Couleurdream Reviews 54

I did not complete the order process, read reviews AND in their "about us" section. It says no shipping " Free Shipping is provided to all the countries when your order amount up to $30." So I was going to be charged shipping for a $35 order. Reduced order to 1 item. Still the $9.99 shipping charge

Keep well clear of this website. It appears to be a total fake. I ordered a jumper in August 2019 and finally gave up on it in January 2020. Hopeless customer service, apparently dedicated to confusing and upsetting the customer. Don’t order anything if you want to keep your sanity.

I'm really surprised because I'm quite sure I googled the website before I bought something and I didn't see these reviews!! It's completely HORRIBLE. I was waiting for 3 months and only one item from three arrived. But the worst thing is trying to communicate with them. They are answering me every 24 hours at 5 am and always different persons. They are just not answering my questions, the conversation makes no sense, and that's driving me crazy. They said that they can only refund the 40% of the money (info not in the website), but honestly, I don't know if I will get even that.

Horrific customer service. Didn’t receive either items and 3 months have passed. Still emailing them demanding a refund 🤬 STAY AWAY!

TOTALLY FAKE!!!! Don't buy on this website!!!

UPDATE: They now say you've got a refund, and ask 'Anything wrong?' YES - I WANT DOUBLE THAT FOR A FULL REFUND.
What an unbelievably appalling company!! KEEP CALLING THEM OUT...

HURRAH, I have finally got a refund of €25 for one of 2 garments.
I am now pushing them for the full amount.
It's worth continually pushing this company, cc consumer rights watchdogs, and sending them links to bad reviews. They count on folk giving up.
As I said before, there is no option on this system to give them no stars, so I am forced to give them one. THEY ARE NOT EVEN WORTH THIS, AVOID THIS COMPANY & SPREAD THE WORD!

FAKE FAKE FAKE!!!
What I received looked nothing like it was on the shopping website, it was in terrible quality! This is a one big SCAM!!! Dispite how beautiful the clothes are but this whole thing is a fake. Do not buy anything from this company!!

I am so annoyed I have not read these reviews earlier! I completely agree with all this bad reviews! I ordered 3 items 2 months ago, still waiting for one of them and the first two are just horrible, awful quality and nothing like the online photos. I would have never ever bought this in a shop. Now I am trying to return this bloody items and they say I have to send it back to China and pay any extra duty costs!! What the hell! They offer 15% refund if I dont return them but I just don't like them at all. This is a FAKE COMPANY. DO NOT BUY ANYTHING HERE. We should warn everyone!!!

Very disappointed.
I never recieved my order and I had to sent many mails to see if I could get a refund or what they can do to compensate.
Until now no answer!!!
Never order on this website. Very bad communication!!!

It's a scam! The items received have nothing to do with the pictures shown in their website

I almost want to give 5 stars just for how good they got me. Folks, this is worse than any of those “Pinterest fails” pictures you’ve seen circling around. Their website advertises these cute, modern-meets-vintage sweaters and jackets but you’re in for a treat when you open every one of those individually wrapped items you bought (because, let’s be real, you probably went crazy with the spending just as I did when you got a look at all those other adorable-looking sweaters). I literally laughed so hard I cried when I opened the first bag. And that’s all it took. One package and I knew I had been got. The first “sweater” I got looks like someone who had only ever watched the cartoon “Rugrats” took the animation style and just freaking RAN WITH IT. Slap that design right on a heap of soft plastic-y material and, by golly, you’ve got yourself a sweater. I still haven’t received most of my order but I genuinely look forward to the fits of laughter and self-reflection it will bring as my online shopping life-lesson unveils.

I cannot give this company a lower rate or bad enough review.
You believe you are dealing with a Germany company, you are not, it is Chinese.
They are making cheap copies that have no resemblance to the ones you buy. The quality is extremely poor, the colour is totally different and even using their own size chart, they sizes are a joke....So you complain, their claim to have an easy return policy.
I bought a coat/cardighan which should have been midi-maxi length. It trails a foot on the floor and so cannot be used and is horrible sludge grey colour and is nothing like the one I paid for. All I will do is thrown it in the rubbish.
The always reply in German, even though you have set the language to English. First they offer a 15% refund and you can keep the hideous thing that is lurking in your house....BUT you must pay all the costs of returning the thing to China even though they sent out from a UK distribution centre. You only have 7 days to respond or they close the complaint!
Refuse and next they offer 25% and you still get to keep it "so you do not have all the hassle of returning the goods to China" QUOTE
You refuse and ask for return postage claiming it is not the item you paid for, their mistake, so they should pay postage.
This goes back and forth for several days until they ignore you...
So I opened a dispute with Paypal and the whole process began again. They have now agreed to refund in full but not until the goods are back with them in China, which I must pay for...Fool me once, by buying from them in the first place...Fools me twice...and that will be the last I see of the horrible item or any refund.
They operate this scam knowing that if they mess your about for long enough you will give up and go away...another successful rip off chalked up the them!
I am so sick and tied of being cheated by this type of dishonest online selling. It also spoils it for the genuine sellers.
You spend your money in good faith and are sent junk in return which doesn't work, damage, wrong/different in every way possible and then are faced with huge expenses and endless battles. I expect they bank on being able to earn millions before having change their name and operate under new one selling the same junk and ripping off another few million suckers like me!
This is nothing short of fraud!

I ordered a jumper and a jacket and I only recieved "the jumper". It is quite diffent from the one that appears on the pictures, moreover I have tried several times to complain about this and trying to return it and they do not amswer!!!!! DO NOT BUY FROM THERE!!!

Awful quality, impossible to make a return, if you are not satisfied with the product they offer 15% refund even if you got a wrong item, do not buy from here!

I spent 61 € including the shipping in two jumpers that looked lovely. That was September the 19th. I just got the delivery now (November, the 19th). The shipping says it’s 13-20 days and it was supposed to be from Germany. It’s from China. Only one of the ”jumpers” arrived, awful quality. Not even wool and terrible looking. When you text them on the email to make a refund they will only send you an automatic email, in German. I don’t think I could get my money back but I will leave my review here just in case it can help someone.

SCAAAAAM!!!
TOTALLY AGREE WITH THE OTHERS....
IT'S A SHAME WHAT THEY DO. THEY OFFER PRODUCTS DON'T EXIST, REALLY BAD QUALITY AND FOR VERY REALLY EXPENSIVE PRICE, OF COURSE, THEY DON'T DESERVE...
IF YOU WANT TO RETURN THEM THIS FAKE COMPANY DOESN'T BOTHER YOUR UNSATISFACTION. YOU HAVE TO PAY FOR THE RETURN AND THEY MIGHT NO GIVE YOU THE MONEY BACK.
COULEURDREAM, YOU WILL HAVE A VERY BAD END IF YOU CONTINUE LIKE THAT!!!!

If I could give them a zero I would. I saw a jacket advertised on Instagram which I loved. The delivery was really slow and when I finally received it the quality was shocking. What was supposed to be a heavy fleeced jacket was a thin, polyester and missing dye in places so there were white specs everywhere. The pattern and colours were complete different which I pointed out to them in photos.
They are clearly taking photos from other businesses and selling a cheap knock-off from China.
I asked to return it and they just said I had to pay the custom and delivery charges to get it back to China (even though I ordered it from a German company) and that it wasn't worth it so I could have a 15% refund. I am pursuing this matter for false advertising and fundamentally sending me something I didn't order and then holding my money to ransom.
Awful awful online company.

I would give it a -1 if it were possible. I ordered two things that in the photos were totally different than the cheap and low quality items that I got in the mail. Teaches a lesson, not to trust these internet companies unless you know where they are coming from or the quality is known to be good. It is shameful that they do not deliver the product that is shown in the photo. On Facebook, I have ready many that have had the same position. Beware of this company, they are a scam.

one star is way overrated what a load of pure and utter rubbish.
Just makes me feel like a right eejit for buying. They are laughing away at us fools for sending them money.
sorry I didn't look here first.