Computer Orbit Ltd Reviews 283

TrustScore 4.5 out of 5

4.7

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its reasonable pricing, swift delivery service, and excellent packaging. Many appreciate the extra touch of including a small bag of Haribos with their orders. Consumers highlight the helpfulness and knowledge of the staff, who are quick to respond to questions and provide effective solutions. People also value the wide selection of products available and the ease of ordering. The company's commitment to customer satisfaction is evident in their willingness to go the extra mile, such as upgrading delivery for free or promptly resolving issues. Overall, reviewers express high levels of satisfaction with the service and products received, making them likely to recommend Computer Orbit to others.

Based on these reviews

Rated 5 out of 5 stars

Ordered a monitor at a decent price which arrived promptly. Unfortunately after plugging it in I realised it was defective as there were coloured lines all across the screen. Returned it to Orbi... See more

Rated 5 out of 5 stars

Found this site when looking to build my first custom PC. Amazing prices, along with deals on a couple components I was after! Ordered my motherboard, PSU from here and arrived quickly! Customer supp... See more

Rated 5 out of 5 stars

I thought something was missing from my order and contacted Computer Orbit. They were very helpful and said they would send out a replacement immediately. After checking again I found the small item i... See more

Rated 5 out of 5 stars

Amazing company, the graphics card I ordered came in perfect condition and in super safe packaging, I even got a free bag of haribos! Will definitely be buying from Orbit again - highly recommend

Rated 3 out of 5 stars

Haven’t received my package. It was set to be delivered 7/28 at the latest Edit: due to this helpful response but I want to acknowledge not noting this upfront makes for a bad cx, if it was disc... See more

Company replied

Rated 5 out of 5 stars

Good selection of products in stock with fast shipping. Needed next day delivery and courier screwed up but Orbit support kept me very well informed and dealt with the issue perfectly. Everything arri... See more

Rated 5 out of 5 stars

I a few bits for my PC build and put the wrong delivery address for the motherboard. Easily fixed it for me within 2 emails and the customer service team were super kind. They normally will reply out... See more

Rated 5 out of 5 stars

Bought some components for a new system build, and had a few issues getting it up and running. Called Computer Orbit twice for some advice. Both times, got straight through to a very friendly and kn... See more

Rated 5 out of 5 stars

I've never bought from Computer Orbit before but I certainly will again. I purchased a new computer keyboard and could not be happier with the product and the service. I telephoned in the morning with... See more

Rated 5 out of 5 stars
Verified

Very helpful staff answered all of my questions very quickly, when I managed to download the wrong software update and thought the keyboard was broken I got a reply and fixed the issue within the ho... See more

Rated 5 out of 5 stars

First time ordering from these guys. Ordered a case and just opted for the free delivery option; case arrived the next morning. Well packaged and a great price. Will be buying more parts from here in... See more

Rated 5 out of 5 stars

**Review for the Orbit custom build team Gorilla Gaming** I had given up finding a PC builder that could build my dream PC as even the biggest UK companies (Cyber/ PC Specialist) didn't... See more

Rated 5 out of 5 stars

I just received my first order from orbit although I haven’t opened it yet I have received a perfect package, I must thank these guys as they were the only place in the uk that would ship to Northern... See more

Rated 5 out of 5 stars
Verified

Purchased new Motherboard/CPU/RAM from here as they were all on sale at a good price from here. They were shipped and arrived within 2 days with fantastic packaging (including a mini bag of Haribos!... See more

Rated 5 out of 5 stars

Computer Orbit responded quickly to my questions about their selection of keycaps. I was able to find the most suitable product to meet my requirements thanks to their excellent product knowledge and... See more

Rated 5 out of 5 stars

Ordered a Lian Li Lancool II Mesh rgb mid-tower case. Arrived exactly when they indicated, and very well packaged. It's a large thing for me to trust to Parcel Force, bit I needn't have worried.... no... See more

Rated 5 out of 5 stars

I've been using Computer Orbit for the last 4 years for all my component needs etc. I live local to the store so it's great being able to go in an browse and get inspiration for my build. I also lov... See more

Rated 5 out of 5 stars

Ordered multiple components from Orbit, arrived swiftly and packaged well. Everything works well and looks great in my new build. +Points for customer service too as they replied immediately whe... See more

Rated 5 out of 5 stars

I bought Rtx 5080 from them and I liked the way they process of the order, I also liked the employees been polite and helpful, When I received my GPU I took it to check and it works and no missing RO... See more

Rated 5 out of 5 stars
Redirected

Excellent service and price. I ordered a CPU cooler on a Saturday afternoon and although I paid for next day I did not expect it to be delivered on the Sunday. Will definitely look here first when I n... See more

Rated 5 out of 5 stars

When other companies jacked prices absolutely sky high for no other reason than greed, I found this little shop that had exactly what I was looking for at a great price, and the whole process was love... See more

Rated 5 out of 5 stars
Verified

There was dent on the rear and it's tricky to place the glass on the slot. Not sure if customs was to blame if package was opened and Inspected. The styrofoam was broken and plastic was torned exposin... See more

Rated 5 out of 5 stars

Ordered some RAM for my first PC build, delivery was swift and RAM was packaged as appropriately as RAM can be packaged. Order even came with a small pack of Haribos!

Rated 5 out of 5 stars

Top draw service, parts easy to order and came as expected. They came well packaged with a little freebie. Nice 1 computer orbit can’t recommend enough

Rated 5 out of 5 stars

I bought a PC, keyboard, monitor, and mouse (full set up) here 10 years ago and in that entire time only the keyboard needed replaced at the 9 year mark. Rest worked fine. Time came for an upgr... See more

Rated 5 out of 5 stars
Verified

Extremally fast delivery for free or just a pound! And prices for some PC components cheaper than other retailers, thank you!

Rated 5 out of 5 stars

There was really great service over the phone; the order was placed online quickly and easily, and my order was promptly dispatched by Parcelforce. Very happy with my purchase and great price!

Rated 5 out of 5 stars

I ordered an item I couldn't find anywhere else at a decent price. I received it quickly with no additional import fees . Great service.

Rated 5 out of 5 stars
Verified

Amazing came within the time they said it would come. Perfect condition brand new. Was skeptical at first but 100% legit.

Rated 5 out of 5 stars
Verified

I was struggling to find a specific PC case elsewhere - found it here for a great price. Quick delivery (great delivery options) and well packaged.

Rated 5 out of 5 stars

First of all I want to say I'm pleased with my purchase because in europe they were the only retailer with the case I was looking for in stock, the case just arrived now at my home in Norway. I'm... See more

Rated 5 out of 5 stars

Ordered a cooler. Reasonable pricing, was delivered the next day. Would definitely order again in the future. P.S thanks for the Haribo

Rated 5 out of 5 stars
Verified

I got a really good price on my 7800xt and I couldn’t be happier with my gpu,I do plan on checking out more deals in the future.

Rated 5 out of 5 stars
Verified

My experience with computer orbit has been excellent as from the multiple times they shipped an order to me, it arrived without as much as a scratch and was fully what it claimed to be.

Rated 5 out of 5 stars

Absolute legends, I forgot to add next day delivery on parts for my sons birthday and they not only sorted the upgrade to next day quickly but managed to get it in the post that day!

Rated 5 out of 5 stars
Verified

PC case came much faster than expected, really well protected and was perfect.

Rated 5 out of 5 stars

Computer Orbit nailed it – friendly, fast, great prices, and superb customer service. ★★★★★

Rated 5 out of 5 stars

Very fast delivery, always kept up to date on progress of delivery and most of all very competitive on pricing against their competitors! 👍

Rated 5 out of 5 stars

Incredible company! I am in the US and couldn't find this DeepCool CH160 case anywhere, gave this website a try and had the case within 3 days from the UK. Case was brand new in the box, no scratches... See more

Rated 5 out of 5 stars

Had to send my motherboard back for a replacement, and Computer Orbit made the whole thing super easy. They tested it quickly and got the replacement sorted without any hassle. It’s not often you g... See more

Rated 5 out of 5 stars
Redirected

Great experience with this company they actually had the parts that I needed in stock unlike other companies that dropship and don’t even check if it’s in stock and you have to wait to get your money... See more

Rated 5 out of 5 stars

So, No availability of the product in the USA. Easy ordering, prompt service and delivery. Would definitely use the Orbit again.

Rated 5 out of 5 stars
Verified

They deliver to Gibraltar; ordered a RX 9070 XT on Friday night, received UPS tracking on Saturday morning and received the GPU on Thursday. Excellent service, recommended.

We perform checks on reviews


Company details

  1. Computer Store
  2. Computer Accessories Store
  3. Computer and Accessories Store
  4. Computer Hardware Manufacturer
  5. Computer Repair Service
  6. Computer Service

Written by the company

Established since 1996 we’re one of the largest & leading independent computer retail stores in the North East. While similar businesses have come and gone, imitated our business model and strategy without success and failed to succeed. We strive to stay ahead of our game; something that is demonstrated by our high reputation. In November 2016 we launched Gorilla Gaming, a brand created by Computer Orbit dedicated purely to gaming with the experience and knowledge of our core business since 1996. A winning combination that has proven to be a great success and a brand that is rapidly growing and expanding worldwide.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

283 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 42% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars

They failed to deliver two items from…

They failed to deliver two items from my order, after I contacted customer support, they told me to "look in the motherboard box", even after I sent them photos of the contents of the box (which did not have the two items mentioned). DO NOT BUY!!

October 10, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Fast shipping but unacceptable handling of return and warranty

My experience with COMPUTER Orbit started well but ended very poorly.

The seller was highly responsive before purchase, and my high-value GPU (AUD $4,429) shipped quickly and was well packaged. Unfortunately, the card exhibited excessive coil whine, and when I requested a return, the seller initially took me through multiple troubleshooting steps and even acknowledged the abnormal noise level. However, they later backflipped and refused to accept an RMA, instead insisting that I lodge a warranty claim directly with Gigabyte.

This kind of deflection is unacceptable as it is the retailer’s responsibility to handle faulty product returns, not the customer’s job to chase the manufacturer.

After the seller’s refusal, I had no choice but to open a PayPal dispute, which COMPUTER Orbit immediately escalated to a claim against me. The process dragged on for almost two months before PayPal reviewed the evidence and decided in my favour. While I was eventually refunded after returning the GPU, I still lost the return shipping costs and weeks of unnecessary frustration.

Fast shipping means little when after-sales support collapses at the first sign of a problem. I strongly urge COMPUTER Orbit to take ownership of their warranty obligations and stop deflecting customers to manufacturers instead of handling legitimate returns directly.

July 24, 2025
Unprompted review
Computer Orbit Ltd logo

Reply from Computer Orbit Ltd

Dear Lasantha,

Thank you for taking the time to share your experience with us on Trustpilot. We truly value all feedback, positive or otherwise, as it helps us improve our services. We're sorry to hear that what started as a positive interaction turned into a negative experience for you.
We appreciate you highlighting the strong start to your purchase, the quick shipping, secure packaging, and our responsiveness.

To clarify our approach, our goal throughout was to assist you effectively and efficiently. Coil whine is a common characteristic in many high-performance GPUs (including those from Gigabyte) and is generally not classified as a manufacturing defect, as it's caused by the natural vibration of components under load rather than a fault. And as a result, coil whine is not covered under warranty.

That said, we took your concerns seriously from the outset: we reviewed your videos and audio files in detail, guided you through targeted troubleshooting steps (like driver reinstallation and system checks), and advised that the recordings pointed towards potential audio/speaker interference rather than outright GPU coil whine.

Given your location in Australia, we recommended reaching out to Gigabyte Australia first for their assessment. As the manufacturer, they may have been able to provide region-specific support. This potentially could avoid the need to ship the GPU all the way back to the UK, which could have saved significant time and cost for everyone involved. We explicitly stated that if Gigabyte concluded it as a warrantable issue, we would immediately process your RMA and cover the next steps. This was intended to simplify the process and get you a resolution quicker, not to deflect responsibility.

Unfortunately, when the PayPal dispute was opened and escalated to a claim, it introduced formal processes and evidence reviews that extended the timeline to nearly two months, far longer than we would have liked. While we believe the decision may not have fully accounted for the fact that coil whine as a non-defect, we accepted PayPal's decision to bring the matter to a swift close and ensure you received your refund upon return.

We've noted your feedback and will use it to review our processes for handling similar cases moving forward. If you have any further questions about this or future orders, feel free to contact us.

Kind Regards

Rated 5 out of 5 stars

**Review for the Orbit/ Gorilla Gaming**

**Review for the Orbit custom build team Gorilla Gaming**

I had given up finding a PC builder that could build my dream PC as even the biggest UK companies (Cyber/ PC Specialist) didn't have the selection of parts I wanted - I was looking for all white with a lot of Lian Li parts.

I found Computer Orbit when I was starting my parts buying to try to build my own PC and noticed they had their own custom build site - Gorilla Gaming.

They had a huge selection of parts including every single thing I wanted (reverse white LCD fans, Tryx 3D screen CPU cooler etc). I contacted their support team via e-mail and not only were they super helpful, but also made suggestions regarding my set up that made it even better.

I put my order in and the PC turned up in good time, sadly the Royal Mail had really done a number on the box (literal holes in the outer packaging), I have had several PC's delivered and Gorilla had packaged it as well as they possibly could - but two of the fans had been damaged in delivery and made the PC sound like it had a deisel engine.

As soon as I e-mailed the team they gave several ways to resolve the problem and within days I had replacement fans (no cost) and had replaced them, the PC is now silent as can be and exactly how I dreamed my build to be!

A big shout out to 'Ollie' who was the person that dealt with my pre-order enquires as well as the support after delivery - top notch service all round.

Only thing I could complain about it that I never saw an ad for Gorillagaming when I was looking for someone to build me a PC - best service and build I have ever had!!

October 4, 2025
Unprompted review
Rated 5 out of 5 stars

Awesome site for PC components!

Found this site when looking to build my first custom PC. Amazing prices, along with deals on a couple components I was after! Ordered my motherboard, PSU from here and arrived quickly! Customer support were quick to reply too, even on a Friday night!
Will definitely come back for future upgrades etc.

September 12, 2025
Unprompted review
Rated 5 out of 5 stars

You get to know a company when things go wrong...n things go

Ordered a monitor at a decent price which arrived promptly. Unfortunately after plugging it in I realised it was defective as there were coloured lines all across the screen.

Returned it to Orbit who checked it, confirmed the defect and asked if I wanted a replacement or refund. I asked for a replacement and they offered to unbox and check the replacement before shipping. I gratefully accepted the offer and they managed to get it checked and shipped out the very same day.

Good service and the whole process felt easy and well managed.

September 24, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

10/10 experience

Amazing company, the graphics card I ordered came in perfect condition and in super safe packaging, I even got a free bag of haribos! Will definitely be buying from Orbit again - highly recommend

September 16, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience from a first time purchaser

I've never bought from Computer Orbit before but I certainly will again. I purchased a new computer keyboard and could not be happier with the product and the service. I telephoned in the morning with a question about delivery (to Northern Ireland), got a positive answer immediately, placed the order just after lunch, it was dispatched later that afternoon and arrived lunchtime the next day! The packing was excellent with the item arriving in perfect condition. I cannot fault in anyway the service from that call, the ordering process and through to delivery. A perfect transaction and I'll certainly be back. 100% recommend Computer Orbit.

September 2, 2025
Unprompted review
Rated 5 out of 5 stars

Very fast delivery

Very fast delivery, always kept up to date on progress of delivery and most of all very competitive on pricing against their competitors! 👍

August 21, 2025
Unprompted review
Rated 5 out of 5 stars

I thought something was missing from my…

I thought something was missing from my order and contacted Computer Orbit. They were very helpful and said they would send out a replacement immediately. After checking again I found the small item inside another pack. The way they handled the situation was excellent and showed how much they care about their customers. This was a very positive experience and I will be happy to order from them again.

July 31, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

First time ordering from these guys

First time ordering from these guys. Ordered a case and just opted for the free delivery option; case arrived the next morning. Well packaged and a great price. Will be buying more parts from here in future!

August 13, 2025
Unprompted review
Rated 5 out of 5 stars

The Right Stuff

So, No availability of the product in the USA.
Easy ordering, prompt service and delivery.
Would definitely use the Orbit again.

August 12, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Lian LI VectorV100-from UK to Ph

There was dent on the rear and it's tricky to place the glass on the slot. Not sure if customs was to blame if package was opened and Inspected. The styrofoam was broken and plastic was torned exposing the glass front panel. Both glass panels were still in one piece. The fans are yet to be tested.

July 25, 2025
Advertisement
Rated 5 out of 5 stars
Verified

They deliver to Gibraltar

They deliver to Gibraltar; ordered a RX 9070 XT on Friday night, received UPS tracking on Saturday morning and received the GPU on Thursday.
Excellent service, recommended.

July 25, 2025
Advertisement
Rated 3 out of 5 stars

Haven’t received my package

Haven’t received my package. It was set to be delivered 7/28 at the latest

Edit: due to this helpful response but I want to acknowledge not noting this upfront makes for a bad cx, if it was disclosed it was not obvious to me.

The product hasn’t arrived yet, but when it does I can update again based on the condition it arrives in.

July 26, 2025
Unprompted review
Computer Orbit Ltd logo

Reply from Computer Orbit Ltd

Hi,

Thank you for taking the time to leave a review and for bringing this to our attention. We're sorry for the delay with your package and any frustration caused.

To clarify, we don't provide fixed delivery dates for international shipments, as transit times can vary due to factors beyond our control. Any estimated delivery windows we provide are guidelines only and exclude any customs processing times, which can sometimes take longer than anticipated depending on the destination country's procedures.

Based on the latest tracking information, your package arrived in the US on July 24 and has just been released from customs as of July 30. This means it should now be on its way for final delivery by USPS shortly. We recommend checking the USPS tracking page for the most up-to-date status.

If you haven't received your order within the next few days or if there's anything else we can assist with in the meantime, please don't hesitate contact our support team directly.

Best regards

Rated 5 out of 5 stars

Good selection of products in stock…

Good selection of products in stock with fast shipping. Needed next day delivery and courier screwed up but Orbit support kept me very well informed and dealt with the issue perfectly. Everything arrived in perfect condition

July 1, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look