Ordered a monitor at a decent price which arrived promptly. Unfortunately after plugging it in I realised it was defective as there were coloured lines all across the screen. Returned it to Orbi... See more
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Company details
- Computer Store
- Computer Accessories Store
- Computer and Accessories Store
- Computer Hardware Manufacturer
- Computer Repair Service
- Computer Service
Written by the company
Established since 1996 we’re one of the largest & leading independent computer retail stores in the North East. While similar businesses have come and gone, imitated our business model and strategy without success and failed to succeed. We strive to stay ahead of our game; something that is demonstrated by our high reputation. In November 2016 we launched Gorilla Gaming, a brand created by Computer Orbit dedicated purely to gaming with the experience and knowledge of our core business since 1996. A winning combination that has proven to be a great success and a brand that is rapidly growing and expanding worldwide.
Contact info
400-408 Old Durham Road, NE9 5DQ, Gateshead, United Kingdom
- 01914207700
- help@computerorbit.com
- computerorbit.com
Replied to 42% of negative reviews
Typically replies within 1 week
They failed to deliver two items from…
They failed to deliver two items from my order, after I contacted customer support, they told me to "look in the motherboard box", even after I sent them photos of the contents of the box (which did not have the two items mentioned). DO NOT BUY!!
Fast shipping but unacceptable handling of return and warranty
My experience with COMPUTER Orbit started well but ended very poorly.
The seller was highly responsive before purchase, and my high-value GPU (AUD $4,429) shipped quickly and was well packaged. Unfortunately, the card exhibited excessive coil whine, and when I requested a return, the seller initially took me through multiple troubleshooting steps and even acknowledged the abnormal noise level. However, they later backflipped and refused to accept an RMA, instead insisting that I lodge a warranty claim directly with Gigabyte.
This kind of deflection is unacceptable as it is the retailer’s responsibility to handle faulty product returns, not the customer’s job to chase the manufacturer.
After the seller’s refusal, I had no choice but to open a PayPal dispute, which COMPUTER Orbit immediately escalated to a claim against me. The process dragged on for almost two months before PayPal reviewed the evidence and decided in my favour. While I was eventually refunded after returning the GPU, I still lost the return shipping costs and weeks of unnecessary frustration.
Fast shipping means little when after-sales support collapses at the first sign of a problem. I strongly urge COMPUTER Orbit to take ownership of their warranty obligations and stop deflecting customers to manufacturers instead of handling legitimate returns directly.

Reply from Computer Orbit Ltd
**Review for the Orbit/ Gorilla Gaming**
**Review for the Orbit custom build team Gorilla Gaming**
I had given up finding a PC builder that could build my dream PC as even the biggest UK companies (Cyber/ PC Specialist) didn't have the selection of parts I wanted - I was looking for all white with a lot of Lian Li parts.
I found Computer Orbit when I was starting my parts buying to try to build my own PC and noticed they had their own custom build site - Gorilla Gaming.
They had a huge selection of parts including every single thing I wanted (reverse white LCD fans, Tryx 3D screen CPU cooler etc). I contacted their support team via e-mail and not only were they super helpful, but also made suggestions regarding my set up that made it even better.
I put my order in and the PC turned up in good time, sadly the Royal Mail had really done a number on the box (literal holes in the outer packaging), I have had several PC's delivered and Gorilla had packaged it as well as they possibly could - but two of the fans had been damaged in delivery and made the PC sound like it had a deisel engine.
As soon as I e-mailed the team they gave several ways to resolve the problem and within days I had replacement fans (no cost) and had replaced them, the PC is now silent as can be and exactly how I dreamed my build to be!
A big shout out to 'Ollie' who was the person that dealt with my pre-order enquires as well as the support after delivery - top notch service all round.
Only thing I could complain about it that I never saw an ad for Gorillagaming when I was looking for someone to build me a PC - best service and build I have ever had!!
Awesome site for PC components!
Found this site when looking to build my first custom PC. Amazing prices, along with deals on a couple components I was after! Ordered my motherboard, PSU from here and arrived quickly! Customer support were quick to reply too, even on a Friday night!
Will definitely come back for future upgrades etc.
You get to know a company when things go wrong...n things go
Ordered a monitor at a decent price which arrived promptly. Unfortunately after plugging it in I realised it was defective as there were coloured lines all across the screen.
Returned it to Orbit who checked it, confirmed the defect and asked if I wanted a replacement or refund. I asked for a replacement and they offered to unbox and check the replacement before shipping. I gratefully accepted the offer and they managed to get it checked and shipped out the very same day.
Good service and the whole process felt easy and well managed.
10/10 experience
Amazing company, the graphics card I ordered came in perfect condition and in super safe packaging, I even got a free bag of haribos! Will definitely be buying from Orbit again - highly recommend
Great experience from a first time purchaser
I've never bought from Computer Orbit before but I certainly will again. I purchased a new computer keyboard and could not be happier with the product and the service. I telephoned in the morning with a question about delivery (to Northern Ireland), got a positive answer immediately, placed the order just after lunch, it was dispatched later that afternoon and arrived lunchtime the next day! The packing was excellent with the item arriving in perfect condition. I cannot fault in anyway the service from that call, the ordering process and through to delivery. A perfect transaction and I'll certainly be back. 100% recommend Computer Orbit.
Very fast delivery
Very fast delivery, always kept up to date on progress of delivery and most of all very competitive on pricing against their competitors! 👍
I thought something was missing from my…
I thought something was missing from my order and contacted Computer Orbit. They were very helpful and said they would send out a replacement immediately. After checking again I found the small item inside another pack. The way they handled the situation was excellent and showed how much they care about their customers. This was a very positive experience and I will be happy to order from them again.
First time ordering from these guys
First time ordering from these guys. Ordered a case and just opted for the free delivery option; case arrived the next morning. Well packaged and a great price. Will be buying more parts from here in future!
Computer Orbit ⭐️⭐️⭐️⭐️⭐️
Computer Orbit nailed it – friendly, fast, great prices, and superb customer service. ★★★★★
The Right Stuff
So, No availability of the product in the USA.
Easy ordering, prompt service and delivery.
Would definitely use the Orbit again.
Lian LI VectorV100-from UK to Ph
There was dent on the rear and it's tricky to place the glass on the slot. Not sure if customs was to blame if package was opened and Inspected. The styrofoam was broken and plastic was torned exposing the glass front panel. Both glass panels were still in one piece. The fans are yet to be tested.
Great service and fast delivery
Great service and fast delivery. Notifications received with updates on delivery. Great prices and would highly recommend.
Fast dispatch and well packed
Fast dispatch and well packed. Arrived safely. Happy customer.
They deliver to Gibraltar
They deliver to Gibraltar; ordered a RX 9070 XT on Friday night, received UPS tracking on Saturday morning and received the GPU on Thursday.
Excellent service, recommended.
Very Fast Delivery
PC case came much faster than expected, really well protected and was perfect.
Easy order process.
Haven’t received my package
Haven’t received my package. It was set to be delivered 7/28 at the latest
Edit: due to this helpful response but I want to acknowledge not noting this upfront makes for a bad cx, if it was disclosed it was not obvious to me.
The product hasn’t arrived yet, but when it does I can update again based on the condition it arrives in.

Reply from Computer Orbit Ltd
Good selection of products in stock…
Good selection of products in stock with fast shipping. Needed next day delivery and courier screwed up but Orbit support kept me very well informed and dealt with the issue perfectly. Everything arrived in perfect condition
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