Coceurope Reviews 563

Ordered a digital version, received a letter that I can download a document, but there was no way to download it. So paid 200 euro and did not receive a doc, the customer support was not responding for more than 2 days. And after I send a message to WhatsApp- they send me the doc!
So they did a job, but Customer Support should improve

We ordered a CdS for car registration, but the document was not accepted by the registration office in Berlin. At the technical inspection it turned out that the car does not meet European requirements, and the paper from Coceurope contained false information. As a result, we wasted two months, lost €1,500, and went through a lot of stress. Scammers.

The document received was rejected: it doesn’t prove any compliance with European regulations

Check your system; the loading of documents does not work properly.

The Datasheet was not useable at all. There were several translation errors into German language and also some of the provided numbers were not correct so not accepted by TÜV.
I had to order a new Datasheet at the Manufacturer.

I ak for an COC and you send a CdS, this had not be accepted by Duane in Lisbon and i need to ask a COC at Mercedes-Benz, so i pay to you 84€ and i pay to Mercedes Benz 250€

Nice Company. Fast delivery. Thanks

The COC was refused by Italian administration. IT IS JUST NOT VALUID

Great service and turnaround with the data I needed.

They doesnt privide you real coc, only an alternative data sheet that is useless in most countries in europe

Greetings, from Slovenia. At first I was a little skeptical when I had to pay for the service to obtain the certificate, but I agreed and paid. The service was fast and as agreed. The certificate arrived 1 day before the agreed date. have to say this, I paid for the COC but I got a CDS certificate, it is similar to the COC certificate but they should have told me before I paid that COC Europe cannot deliver the COC certificate

Horrific customer service. Waited half an hour for their online chat nobody answered several attempts I made to contact. The contact form requires a reCaptcha that doesn’t exist. They attempted to double bill me so when I canceled the original order and payed the second attempted they canceled all my orders. Finally I had an email to contact them with after they canceled me and, when I told them about it they didn’t even mention their horrible design of trying to get in touch with them. DONT USE THEM!!!
In a REPLY to COCEurope I could resolve the issue with you because I couldn’t contact you. Your online chat NEVER replied to me. In fact why not post a photo of those chats especially the last one where I waited for 30 minutes. As for your contact form it never displayed the Captcha security. I tried on a desk top, in my iPhone and iPad. So I was not able to submit a form so after a couple days AND being you sent me ANOTHER set of payment links for order 21372 and 21376 I decided to go about it that way. I still paid for the products. All three COC’s and the additional 70€ per for them being American cars.
ANOTHER UPDATE: they refuse to actually refund my money for the orders THEY cancelled the “supposed” extra fee of 70€ each shows a return FROM them in my card statement but they claim when I paid their 2nd billing of the original two it was done under a “different name” from the previous order. So from same account log in, same cc number, same email yet they claim different name. Wouldn’t that show up as fraud if that was true??? So either they’re scamming me or they admit that on top of horrific customer service they have piss poor security against fraud.

The technical data sheet I received is accurate and comprehensive.

Get my COC sertificate in 2 working days!!!

Great job!

All good. You provided to me very good services, several times.
Fast and efficient.
A Warm Thanks

I'm a very satisfied customer, whenever I was in a hurry they assisted me with one day delivery!

My vehicle under importation process what included technical inspection. And I believe the CdS will be in help to successfully pass the inspection and the car get registered afterwards.

great service and the support very quick an friendly...thank you so much for your friendly help :)

The document that they provide is not acceptable by goverment, so i gave 240 euros for nothing.

It is so unfortunate that the certificate was not accepted by the technical inspection in Copenhagen - Applus with the statement that it does not comply with local requirements. It is so unfortunate and insane as the certificate is supposed to cover EU, but seems not to work in Denmark. My funds are spent for nothing and I need to re-order the certification from other sources.