Closer Pets Reviews 229

Exceptional service. The problem we had with our CateMate Elite cat flap was resolved quickly and efficiently. We really have nothing but good things to say about the after-sales service. We highly re... See more

We love our C500s for our two cats. They love to eat, but can't help themselves... so they each have a timed feeder that deploys wet food or kibble for their special diets on a regular schedule. We re... See more

I purchased a cat fountain which my cats love drinking out of. Unfortunately, the pump stopped working. I reached out to Closer Pets to request a replacement. Their prompt response recommended I do so... See more

My cat door stopped working within the warranty period and they sent out a replacement right away. Someone actually answered the phone when I called, and the replacement was sent out the next day. Rea... See more

I have had a Cat Mate fountain for at least six or seven years. That’s a testament to how well they are made. It is the only water fountain my cats will use. Whenever I need a new pump, because t... See more

It was such a pleasant experience to be able to communicate with someone who wanted to understand the situation and help resolve it. The fact that there was a human touch was a wonderful experience in... See more

Great customer service...much appreciated in a world where so many vendors feel entitled to your business to the point that they forget the customers are the reason they even have a business. Thanks,... See more

The dog flap is a great product to allow our medium-sized hound to come and go as she pleases. However, there was a small issue with the flap itself; I contacted customer service and a new flap was se... See more

When I called a real person answered the phone and immediately took care of my problem! That never happens these days. I really appreciated the help and understanding of the employee. She was excell... See more

I am very satisfied with the customer service I received from Jessica at Closer Pet. I love the 2 feeders I had and bought a third for my 3 cats. When I received the third it stopped working after one... See more

Love Closer Pet! Their products are great and customer service is above and beyond! When emailing with issues or question they respond immediately and resolve everything immediately! Great company and... See more

I have 3 girls in my room that eat 2 different foods and I need to be able to monitor how much each of them eat. I used to just feed them 4x a day, but 1 ended up with asthma and needs to eat about e... See more

I had a cat auto-feeder C20 that lasted many many years, too bad they don't make that model anymore but I will try the new one, my cat has fussy whisker syndrome when he eats.

This is my second pet door purchased. The first was a read the dangling collar chip, and this door reads the imbedded neck chip. The second door sent was not programming properly and the company sen... See more

A call to customer service before I purchased was helpful in deciding which chip reader cat door to buy, and it saved me some money. The representative was very good and patiently advised on which mic... See more

Great customer service; thanks for prompt reply and for being willing to replace our pet feeder under warranty without any hassle at all!

Jessica was very helpful in sending out the information right away. It made it very easy to send everything that was needed. Being able to have a workable feeder again makes it less worrisome too wi... See more

This company is so good with customer service! I had another issue in the past & they promptly took care of it. This time they respond within the stated time frame & answered my question. Plus their p... See more

My experience was great thanks to Jessica. When I called in with my issue, she listened carefully and went above and beyond to help me resolve it. I was already impressed by how she handled the s... See more

The customer service at a Closer Pets is excellent. They responded to my issue very quickly (related to Cda Post) and rectified the situation. This is the third time I have contacted them with quest... See more

Amazingly fast response to include a replacement of my 2 year old P7000 Auto Fish Feeder. I’m glad that I registered the product when purchased as it extended the warranty to 3 years.

Customer service is beyond excellent! Our fish feeder was not working; it was replaced and was here within a couple of days. Can’t say enough about the great service this company provided! (And eve... See more

The feeder is an amazing product for the price. This is my second purchase. The current Promo coupon makes this product even more amazing. My granddaughters were coming to visit three days from the... See more

Jess & manager out in Texas troubleshooted to attempt to solve our leaking pond filter issue! I have used Fishmate filter for decades & i appreciate the quality therein.

This cat door works exactly as I expected it to since I already have one installed in a catio.

They make a great product and when I did have an issue, it was resolved quickly and easily! Great company I will definitely buy again from this company

I ordered new filters for our Dog Mate water bowl. The order was shipped quickly and arrived in a box for protection.I highly recommend this company for their service.

The customer service team went above and beyond for me! They were able to set me up with a replacement part for something I misplaced, even though I was missing important information! Really appreciat... See more

Fast shipping. No issues. Everything arrived quickly and on time. Exactly what I was expecting.

I have a Cat Mate water fountain that has been doing wonderfully for my four cats for over a year now. Unfortunately a few weeks ago one of them decided to chew through the power cord in the night (... See more

Quick to make things right. No questions asked. I said was broke. They said they were very sorry and a replacement unit on the way. That's the way business should run. Outstanding company with outstan... See more

My cat loves it and is drinking a lot more water. However, I purchased it in April and at the end of May the pump went out. I cleaned it, it worked for a short time and died. Luckily I had purchased s... See more

The ice packs I ordered came quickly and in perfect condition. No issues and would do business with this vendor in the future. Thank you!

Great product (cat-mate 3 level water fountain - my cats literally won't drink out of anything else) and very responsive and helpful customer service.

They made getting a replacement so easy. Thank you. We love the cat doors and they work great. we recommend them to all our friend that have cats.

customer service is over the top! Outstanding produce, outstanding service!

Quick delivery. Items as described. Thanks!

Closer Pets provided excellent customer service to correct a defective product.

Exactly what I ordered and quick shipping. Thank you!

Fast and easy to find the parts of my cat's fountain. Fast shipping. Good job.

I received prompt service.

You had just what I was looking for at a good price,

Great company to deal with. They had what I was looking for.

Prompt and friendly responses. Closer Pets stands by its products.

Quick, professional and timely.

Fast, responsive and personable customer service!

Best customer service I would have dreamed of! Quick, knowledgeable, efficient, personable and I forget the beautiful ladies' name!!

The customer service was top notch, got back to me within a day of my email. Very easy to deal with, would recommend purchasing from them. No problem with the product I damaged a part when it got kn... See more