Cheaper Fly Ltd Reviews 43

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

It was like a personalised engagement with the Cheaperfly agent, Raymond Gray. He was quite helpful in his attending to my flight request and was very polite and professional. He made it easy for me t... See more

Rated 5 out of 5 stars

I was very sceptical using this company BUT I would use no one else now. Jacob has gone way beyond the norm sorting cancelled flights, flight changes etc. for me. Thank you Cheaper Fly for bring so re... See more

Rated 5 out of 5 stars

The customer service delivery from Jazzy Cruz was way top notch than I expected, to even think that was my first. He was following up with me at every step of the journey and reminding me if I ever ge... See more

Company replied

Rated 5 out of 5 stars

I got to know Jazzy of Cheaper flights through a referal, and I must say Jazzy just from the start of it all was super amazing, the service he delivers is out of this world. And I used to stress him b... See more

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Company details

  1. Travel Agency
  2. Airline Ticket Agency
  3. Flights Search Site
  4. Tour Agency
  5. Travel Aggregator

Written by the company

Cheaper Fly is a travel agency that operates from London. We offer exceptional travel services at a fraction of the cost. Our team of experts is dedicated to understanding your needs and preferences. Based on your requirements, we provide personalized services to ensure that you have a memorable travel experience. You can reach out to us anytime; we will be ready to assist you instantly.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

43 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

It was like a personalised engagement…

It was like a personalised engagement with the Cheaperfly agent, Raymond Gray. He was quite helpful in his attending to my flight request and was very polite and professional. He made it easy for me to recommend Cheaperfly to anyone.

September 8, 2025
Unprompted review
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Rated 5 out of 5 stars

Overall great experience!

Jazzy Cruz helped with my mum’s flight and he was great. He gave timely responses to all my questions and was very willing to help with all the specifications I wanted to ensure that her flight was stress free for her. I will always recommend.

September 4, 2025
Unprompted review
Rated 5 out of 5 stars

An Amazing and unforgetable Service

I got to know Jazzy of Cheaper flights through a referal, and I must say Jazzy just from the start of it all was super amazing, the service he delivers is out of this world. And I used to stress him because my trip on its own had so many uos and downs and at times I would call him after 11pm and he would still pick up and assure me he will do his best to accomodate us. On the day of flying there was an issue at the airport with the age of my child and I rang Jazzy and he was right on the phone with me until the issue was resolved. When this happened We freaked out because we have dealt with Agencies before and you know they switch off phones when a client travels or don't take calls at all. Our trip was amazing and we are now using cheaper flight forever. I would recommend Jazzy's service at any given day and time. Thank you so much.

June 20, 2025
Unprompted review
Rated 5 out of 5 stars

Jacob

Jacob has been fantastic he is quick to answer your questions and works tiresly to find you the cheapest fights. He is my now my go to person when booking any flights.

August 1, 2025
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Rated 5 out of 5 stars

Always there to help

I was very sceptical using this company BUT I would use no one else now. Jacob has gone way beyond the norm sorting cancelled flights, flight changes etc. for me. Thank you Cheaper Fly for bring so reliable, friendly and always making sure I get the best flight price.

April 18, 2025
Unprompted review
Rated 1 out of 5 stars

I would like to complain about two…


I would like to complain about two members of your staff.
Zach and Jacob.
I booked a holiday with your company for Christmas, I have been speaking to Zach and he got me a good deal. I explained to Zach that I had to wait for my daughters visa to come through before I committed to the holiday he said no problem I could pay a deposit and the full amount doesn't need to pay until 2 weeks before going away. He said this on more than one occasion. Three days later I had to chase up the information on the flights, this is when Zach phoned me asking when can I pay for the full flight because the airline won't reserve the seats, I said I couldn't pay for it all in one go. He said he had to speak with his manager.
Jacob the manager phone today asking for the full amount and I explained what Zach had said and he replied did I get that in writing about paying 2 weeks before we went as I was lying about this.
I'm absolutely discussed in how I have just been spoken to and treated by your staff.
I feel let down, by one unhappy customer 😔

Sent from Outlook for Android

September 3, 2025
Unprompted review
Cheaper Fly Ltd logo

Reply from Cheaper Fly Ltd

Dear Customer,

It seems there has been a misunderstanding regarding your booking. Your travel dates were in December, and as per policy, the full payment was supposed to be paid by the end of September.
To support you, we arranged a credit-based ticket and offered you the flexibility of paying in instalments. Our company was even ready to pay 50% of the ticket cost directly to the airline to secure your journey, provided you could cover the remaining amount by the deadline.
Unfortunately, as this payment was never paid by your side (except just £150 for the reservation, we were unable to proceed further under the airline’s policy. Please note that at no point did our manager use the word “liar” during the call, nor are we allowed to talk this way to any of our customers. (As our calls are being monitored & recorded by the Quality Control Department) The intention was only to explain the policy and payment requirements

Despite all the confusion & mishaps, We Apologized personally on the phone call & refunded the Whole amount of the reservation that was paid from your side within 15 minutes after the call. (Proof, including all pictures, is available upon request)

Regards,
Customer Care Team
Cheaper Fly Ltd

Rated 5 out of 5 stars

Very Responsive

Good customer service from Cheaper Fly especially from Jazzy. Patiently responding to my a million questions. The whole process was smooth. Highly recommended

August 26, 2025
Unprompted review
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Rated 5 out of 5 stars

Customer service at its best

Travel can be nerve wrecking. Mr Abdullah was very very patient. I don’t know how many times I had changed dates..🤣 but he just kept on going. I am truly grateful and I highly recommend him. Anytime.

July 23, 2025
Unprompted review
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Reply from Cheaper Fly Ltd

Hi, Fikile,

Thank you for taking the time to provide positive feedback.

We value your input and would love to hear more from our customers in order to identify areas for improvement.

We are always here to assist you. If you have any other questions or concerns, please do not hesitate to let us know.

Best Regards
Customer Care Team
Cheaper Fly Ltd

Rated 5 out of 5 stars

They are amazing and wonderful 💯

They are amazing and wonderful 💯
The Cheaper Fly is very very good they have Customer Orientation and know how to pamper Customers especially Mr Abdul and also they're services is Fabulous 💯 thank you so much Mr Abdul for take care of My Mummy tickets 🙏

July 11, 2025
Unprompted review
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Reply from Cheaper Fly Ltd

Hi, Tolulope Osolake,

Thank you for taking the time to provide positive feedback.

We value your input and would love to hear more from our customers in order to identify areas for improvement.

We are always here to assist you. If you have any other questions or concerns, please do not hesitate to let us know.

Best Regards
Customer Care Team
Cheaper Fly Ltd

Rated 5 out of 5 stars

Maria thanks so much for help in the…

Maria thanks so much for help in the last minute to find best option for flying in India as you have understood the situation so thank you so much 😊

June 14, 2025
Unprompted review
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Reply from Cheaper Fly Ltd

Hi, Nirav Patel

Thank you for taking the time to provide positive feedback.

We value your input and would love to hear more from our customers in order to identify areas for improvement.

We are always here to assist you. If you have any other questions or concerns, please do not hesitate to let us know.

Best Regards
Customer Care Team
Cheaper Fly Ltd

Rated 5 out of 5 stars

I got excellent service from Cheaper…

I got excellent service from Cheaper Fly Ltd especially at a time when flying was going to be expensive for me. Abdullah, the agent I worked with was quick to get in touch with me and helped me through the whole booking process. He also gave useful advise and showed flexibility allowing me to secure the booking then paying for the seat later.

May 17, 2025
Unprompted review
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Reply from Cheaper Fly Ltd

Hi, Dumisile Meke,

Thank you for taking the time to provide positive feedback.

We value your input and would love to hear more from our customers in order to identify areas for improvement.

We are always here to assist you. If you have any other questions or concerns, please do not hesitate to let us know.

Best Regards
Customer Care Team
Cheaper Fly Ltd

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Rated 5 out of 5 stars

I'm extremely satisfied.. Cheaper fly is the real deal

I'm extremely satisfied with the service I received from Abdullah Shahid! He was incredibly helpful, patient, and prompt throughout the entire process. Even when I kept changing my flight preferences and dates, he remained calm and accommodating. His professionalism and expertise made a huge difference, and I'd highly recommend him to anyone looking for assistance with flights. 5 stars isn't enough - Abdullah deserves 10 stars! Thank you so much, Abdullah, for your exceptional service.

May 13, 2025
Unprompted review
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Reply from Cheaper Fly Ltd

Hi, Nkechi,

Thank you for taking the time to provide positive feedback.

We value your input and would love to hear more from our customers in order to identify areas for improvement.

We are always here to assist you. If you have any other questions or concerns, please do not hesitate to let us know.

Best Regards
Customer Care Team
Cheaper Fly Ltd

Rated 5 out of 5 stars

Cheaper fly is very good and cheap way…

Cheaper fly is very good and cheap way to book your flights to anywhere around the world with great staff (Abdullah shahid) he’s a really wonderful staff …

April 21, 2025
Unprompted review
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Reply from Cheaper Fly Ltd

Hi, Adebola Adeyanju,

Thank you for taking the time to provide positive feedback.

We value your input and would love to hear more from our customers in order to identify areas for improvement.

We are always here to assist you. If you have any other questions or concerns, please do not hesitate to let us know.

Best Regards
Customer Care Team
Cheaper Fly Ltd

Rated 5 out of 5 stars

It was an amazing experience with cheaper fly.…

It was an amazing experience with Abdullah shahid, swift response, polite communication and very affordable flight offers. I would always patronise over and over again.

April 17, 2025
Unprompted review
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Reply from Cheaper Fly Ltd

Hi, Esther,

Thank you for taking the time to provide positive feedback.

We value your input and would love to hear more from our customers in order to identify areas for improvement.

We are always here to assist you. If you have any other questions or concerns, please do not hesitate to let us know.

Best Regards
Customer Care Team
Cheaper Fly Ltd

Rated 4 out of 5 stars

I highly recommend Cheaper Fly Ltd

I highly recommend Cheaper Fly Ltd
“Their customer service is second to none, exceeding my expectations every time.”
“I was completely impressed with the professionalism, helpfulness and customer service of their Staff Abdul Wahid. He’s always willing to help, advise and assist us in searching for a convenient and affordable flight. I’ll highly recommend them.

April 16, 2025
Unprompted review
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Reply from Cheaper Fly Ltd

Hi, Chukwunyere Ibe,

Thank you for taking the time to provide positive feedback.

We value your input and would love to hear more from our customers in order to identify areas for improvement.

We are always here to assist you. If you have any other questions or concerns, please do not hesitate to let us know.

Best Regards
Customer Care Team
Cheaper Fly Ltd

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Rated 5 out of 5 stars

Purchasing my ticket from Manchester to Tanzania

I got top notch service from Abdullah Shahid .He gave me professional assistance in purchasing my ticket in installments .He was really patient with me in explaining everything to me to make sure everything is transparent.
He went on to assist me with seat selection which rarely happens with some people who when you pay your ticket there are done with you. The purchasing of my ticket to Tanzania was very easy and stress free considering it was in installments .

I will highly recommend people who want assistance from Abdullah to do it without any hesitation good results are guaranteed with him .
Thank you Abdhulah Shahid I really appreciate

February 22, 2025
Unprompted review
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Reply from Cheaper Fly Ltd

Hi, Rachel Mutumbwa,

Thank you for taking the time to provide positive feedback.

We value your input and would love to hear more from our customers in order to identify areas for improvement.

We are always here to assist you. If you have any other questions or concerns, please do not hesitate to let us know.

Best Regards
Customer Care Team
Cheaper Fly Ltd

Rated 5 out of 5 stars

Appreciation for Excellent Service from Staff Member Abdullah

Dear Cheaperfly Team,

I hope this message finds you well.

I’m writing to express my sincere appreciation for the excellent customer service I received from your staff member, Abdullah. He was extremely helpful, professional, and courteous throughout our interaction. His patience and attention to detail made the entire process smooth and stress-free for me.

It’s not every day you come across such dedicated and customer-focused service, and I truly felt valued and well taken care of. Please extend my gratitude to Abdullah for his outstanding assistance.

Thank you once again for the wonderful experience. I look forward to booking with Cheaperfly again in the future.

April 5, 2025
Unprompted review
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Reply from Cheaper Fly Ltd

Hi, Oluwadamilare Falana,

Thank you for taking the time to provide positive feedback.

We value your input and would love to hear more from our customers in order to identify areas for improvement.

We are always here to assist you. If you have any other questions or concerns, please do not hesitate to let us know.

Best Regards
Customer Care Team
Cheaper Fly Ltd

Rated 5 out of 5 stars

Olusanya Efuwape

I was introduced to Mark Johns by a friend, and he did all he could to ensure that he got the best deals for me. He was also very patient with me even when I would also do a search and give him options. I particularly like the fact that I could pay for my scheduled flight in installments, which made it easier. I would recommend Cheaper Flights [Mark Johns] as I have been doing any anyday.

March 27, 2025
Unprompted review
Cheaper Fly Ltd logo

Reply from Cheaper Fly Ltd

Hi, Olusanya,

Thank you for taking the time to provide positive feedback.

We value your input and would love to hear more from our customers in order to identify areas for improvement.

We are always here to assist you. If you have any other questions or concerns, please do not hesitate to let us know.

Best Regards
Customer Care Team
Cheaper Fly

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