Chatters Hair Salon - Summit Centre Mall Reviews 1,101

TrustScore 4.5 out of 5

4.7

1180 Columbia Street West, #G101, V2C 6R6 Kamloops, BC, CA


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Rated 5 out of 5 stars
Verified

In an overwhelming time isn’t it good for the soul to receive human touch and care? Firm hands unknotting tension built up in the scalp and the feeling of squeaky clean hair styled around a less tired... See more

Company replied

Rated 5 out of 5 stars
Verified

I booked an appointment for haircut, my stylist Hyeon , truly worked magic. She listened carefully to what I wanted, offered helpful suggestions, and delivered results that exceeded my expectations.... See more

Company replied

Rated 5 out of 5 stars
Verified

Gena always delivers the most amazing services. I've been going to her for a couple years now and each time I leave feeling like my vision for what I want comes to life under her hands!

Company replied

Rated 5 out of 5 stars
Verified

Front desk help was amazing, was able to squeeze us in for a kids cut on a crazy back to school weekend. Very helpful and accommodating! Our stylist Gena did a fantastic job on my son’s hair cut - wha... See more

Company replied

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Company details

  1. Hair Salon
  2. Hair Product Store

Written by the company

Chatters Hair Salons are open 7 days a week. Ask about our beauty bonuses.


Contact info

  • 1180 Columbia Street West, #G101, V2C 6R6, Kamloops, BC, Canada

  • +1 250-828-2163

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

Replied to 98% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars
Verified

Good service

Good seevice

October 10, 2025
Chatters Hair Salon - Summit Centre Mall logo

Reply from Chatters Hair Salon - Summit Centre Mall

Thank you so much for your kind words about your service with EMILY at Summit Chatters! We appreciate the feedback and look forward to seeing you again soon. :)

Rated 2 out of 5 stars
Verified

The Stylist was delightful and…

The Stylist was delightful and professional. But the colour went very dark (almost black). I think she should have checked how the colour was progressing part way through. The colour ended up significantly darker than I requested. I’ve been a long time customer of chatters. I would appreciate if the salon would correct this colour service please. My cell is 250-306-2204

September 30, 2025
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Reply from Chatters Hair Salon - Summit Centre Mall

Hi Tina, Candice here.. I will call you today<3

Rated 2 out of 5 stars
Verified

Fine

It was just fine. It felt awkward in the chair (not that the chair was awkward just the conversation while in it), I was late and I did apologize when she phoned but she just hung up and didn’t say anything to me telling her I was on the way.

October 10, 2025
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Reply from Chatters Hair Salon - Summit Centre Mall

We appreciate you taking the time to share this. We're sorry the chair was uncomfortable, and for the phone interaction. We'll review this to improve our service<3

Rated 5 out of 5 stars
Verified

Super gently and accommodating with my…

Super gently and accommodating with my daughter.

October 12, 2025
Chatters Hair Salon - Summit Centre Mall logo

Reply from Chatters Hair Salon - Summit Centre Mall

We are happy to hear that your daughter had a comfortable experience with EMILY. We look forward to your next visit to Summit Chatters!

Rated 5 out of 5 stars
Verified

Emily S one of the best hairdresser

I love the everything she did on my hair it is my second time booking and it is just amazing.

October 12, 2025
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Reply from Chatters Hair Salon - Summit Centre Mall

We're so happy to hear that you love what EMILY did with your hair! It's great to know that you've had two amazing experiences with us at Summit Chatters.

Rated 5 out of 5 stars
Verified

My hair looks beautiful

My hair looks beautiful! Thank you Hyeon!

October 8, 2025
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Reply from Chatters Hair Salon - Summit Centre Mall

We're so happy to hear that you feel beautiful after your appointment with HYEON at Summit Chatters! Thank you for sharing your positive experience with us; we appreciate it.

Rated 5 out of 5 stars
Verified

Gena was great very personable.

Gena was great very personable.

October 11, 2025
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Reply from Chatters Hair Salon - Summit Centre Mall

We are so glad to hear that you had a wonderful and personable experience with GENA. Thank you for sharing your positive feedback with us at Summit Chatters!

Rated 5 out of 5 stars
Verified

Great service Gen was amazing

Great service Gen was amazing

October 10, 2025
Chatters Hair Salon - Summit Centre Mall logo

Reply from Chatters Hair Salon - Summit Centre Mall

We appreciate you letting us know that your service with GENA was great and amazing! We are so happy you enjoyed your experience at Summit Chatters. :)

Rated 5 out of 5 stars
Verified

You're awesome Emily

October 9, 2025
Chatters Hair Salon - Summit Centre Mall logo

Reply from Chatters Hair Salon - Summit Centre Mall

Thank you so much for your kind words about EMILY at Summit Chatters! We look forward to seeing you again soon. <3

Rated 5 out of 5 stars
Verified

Excellent service

I booked an appointment for haircut, my stylist Hyeon , truly worked magic. She listened carefully to what I wanted, offered helpful suggestions, and delivered results that exceeded my expectations. I’ll definitely be returning and recommending to friends and family.

October 8, 2025
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Reply from Chatters Hair Salon - Summit Centre Mall

We're happy to hear that your stylist HYEON worked her magic! It's wonderful that she listened carefully and offered helpful suggestions. We appreciate you taking the time to share your feedback; we're so glad the results exceeded your expectations. We look forward to your return and recommendation! SUMMIT CHATTERS<3

Rated 5 out of 5 stars
Verified

Joven has been very accommodating and…

Joven has been very accommodating and always aim excellence on his service to his customers

October 5, 2025
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Reply from Chatters Hair Salon - Summit Centre Mall

We are so happy to hear that you had a positive experience and that you found JOVEN's service excellent. We appreciate you sharing your feedback with us at Summit Chatters and look forward to seeing you again soon!

Rated 1 out of 5 stars

Review

Hi, I came in recently to get my hair curled and unfortunately didn’t have a very good experience. I left with my hair feeling extremely dry and crispy, and it smelled burnt — even after washing it twice since the appointment, the smell is still there. While curling, the stylist held the iron on my hair for far too long, which seems to have caused damage. I asked for curly hair but left with barely any waves, and the whole process took an hour and cost $60. I ended up having to redo my hair myself afterward.

I also have naturally curly hair, but my curls are now very unhealthy from how much they were fried. On top of that, the stylist made repeated comments about my grey hairs and psoriasis, which made me quite uncomfortable. My neck was also sore afterward from how hard my hair was being pulled during the curling.

I just wanted to share this feedback because I left feeling really disappointed with the service and the condition of my hair.

October 5, 2025
Unprompted review
Chatters Hair Salon - Summit Centre Mall logo

Reply from Chatters Hair Salon - Summit Centre Mall

We appreciate you sharing your experience. We're sorry to hear that you were dissatisfied with your recent appointment. We'll address your feedback to improve our services.

Rated 4 out of 5 stars
Verified
Chatters Hair Salon - Summit Centre Mall logo

Reply from Chatters Hair Salon - Summit Centre Mall

We're happy to hear that your mom's haircut with HYEON turned out nicely. Thank you for sharing your positive experience with us at Summit Chatters.

Rated 5 out of 5 stars
Verified

Representative assistance in general…

Representative assistance in general product purchases is exceļlent. The Stylist was knowledgeable & very comfortable to be with. Terrific work with my fine hair...L

October 1, 2025
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Reply from Chatters Hair Salon - Summit Centre Mall

We're happy to hear that you found our team at Summit Chatters helpful and your stylist HYEON knowledgeable! We appreciate your feedback and are so glad you love your hair. <3

Rated 5 out of 5 stars
Verified

Wedding Prep

Stylist was personable and made me comfortable to talk to. The curls and tuck lasted all night despite windy conditions and the compliments of how good I looked were never ending! 😳

September 27, 2025
Chatters Hair Salon - Summit Centre Mall logo

Reply from Chatters Hair Salon - Summit Centre Mall

We're so happy to hear that you felt comfortable with HYEON at Summit Chatters and that you enjoyed your style! We appreciate that your curls lasted all night and that you received compliments for your beautiful updo. Thank you so much for the kind words!

Rated 5 out of 5 stars
Verified

Jovan did a great haircut.

Jovan did a great haircut.

October 3, 2025
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Reply from Chatters Hair Salon - Summit Centre Mall

We're glad you enjoyed your haircut at Summit Chatters. Thanks for letting us know about your positive experience with JOVEN and we look forward to seeing you again soon!

Rated 5 out of 5 stars
Verified

She was great

She was great, did actually what I wanted and keep my length

October 3, 2025
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Reply from Chatters Hair Salon - Summit Centre Mall

We're happy to hear that you were pleased with the service you received with ASHTON at Summit Chatters! Thank you so much for your kind words! <3

Rated 5 out of 5 stars
Verified

Very Happy

I really appreciated Hyeon doing my hair. She was pleasant and cheerful. And I was pleased with the haircut and the attention to detail she gave it. I will happily book with her again.

September 25, 2025
Chatters Hair Salon - Summit Centre Mall logo

Reply from Chatters Hair Salon - Summit Centre Mall

We're happy to hear that you enjoyed your haircut. It's great to know that you appreciated the attention to detail and found HYEON pleasant. We appreciate your intention to book again at Summit Chatters!

Rated 5 out of 5 stars
Verified

Great service

Great service, my son’s hair looks great and the hairdresser was very friendly and professional.

October 2, 2025
Chatters Hair Salon - Summit Centre Mall logo

Reply from Chatters Hair Salon - Summit Centre Mall

We're happy to hear that you received great service at Summit Chatters! We appreciate you mentioning that your son's hair looks great and JOVEN was friendly and professional.

Rated 5 out of 5 stars
Verified

Jovan was excellent

Jovan was excellent. He listened to me when I asked questions and told him what I wanted. I am very happy with my new haircut.

October 2, 2025
Chatters Hair Salon - Summit Centre Mall logo

Reply from Chatters Hair Salon - Summit Centre Mall

We're happy to hear that you had a great experience with JOVEN. It's wonderful that the service met your expectations, and we appreciate your positive feedback about Summit Chatters.

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