Eversure Reviews 221

I decided to give Eversure a try after my daughter had successfully used them earlier this year. Unfortunately my experience was not as good, insofar as I inadvertently paid twice but in both cases, no documentation was received. I opened up a case online and despite repeated emails from myself, no correspondence was received from Eversure. Eventually on the day prior to taking the hire car, I cancelled both of the policies and requested a refund, not a lot £32 but it is the principle.
Personally I will not entertain using Eversure again as they seem to lack the common decency to respond!

Excellent service from application through to claim payment.

Settlement for the damage to the hire car was agreed within 7 days with no hassle or unnecessary backwards and forwards. Slick claim submission process (provided you know how to upload documents and photos) and overall a very satisfactory experience. UPDATE payment received in my bank the day after settlement agreed and just 5 working days after claim submitted.

With 2 days left to renew my policy I went on line to do so. It was a Saturday and unfortunately I forgot my password but the system was unable to offer any assistance to solve the problem. After entering my email address and clicking ‘forgot password’ it directed me back to entering email address and clicking ‘forgot password’. This I repeated numerous times. Clearly an organisation that does not work 24/7 for its members who then informed me 5 days later that my policy had lapsed.

Have a clear tactic to delay and frustrate clear cut claims with more than expected documentation. E.G more detailed invoice of damages (damaged tyre & pic provided & costing document from rental company) Itemised CDW price. Not happy with rental agreement, looking for itemisation on the day of hire. Bear in mind the damage is well under any normally CDW fee. They also deal with rental companies daily and know the CDW fee. If they were reviewed independently they would be fined.

Terrible company I have tried to contact them several times using the contact form. They never reply. I am trying to cancel a standing order, which it seems is a recurring one and I have no way of stopping it. I do not need the car hire excess policy any longer and am trying to get a refund of the premium they have just collected

Belated review but took out car hire excess insurance with this company, had an accidental misfueling problem with my rental. Rental company provided a detailed itemised bill of all the work done to fix the car, company asked for more details beyond what was a very clear bill. Rental company could not comply as car was fixed and they refused to pay anything out. I felt the documentation provided by the rental company was reasonable and detailed enough. Never again.

Over many years , This policy has always provided us with a surety of a reasonable hire price without the varying 'extras' the majority of hire companies try to sell you.
We have recently purchased a car in Spain and no longer need the protection,
Tilly was very helpful and efficient with our query

Extremely disappointed. We took out our policy on the recommendation of the Martin Lewis website. We had a minor scratch on our car and provided all documents requested. Further paperwork was requested above that provided just to show the admin charge. If they had read the contract provided they would have seen this was very clearly set out.

Will not be using them again.

We’ve had cover for years and the customer service is fantastic. Claudiu made adding another driver to our family plan simple and effortless. Highly recommend this company.

I had an issue with my policy and Charli very kindly sorted it out very quickly and efficiently. Fantastic customer service, I'd happily use again.

Once I got to do live chat with Hannah everything went well . I had sent a request for family policy via your mail address which you had requested but this wasnt actioned after several days - but Hannah on live chat dealt with it very quickly once she had the reference number - definitely works having a live chat 👍Thanks Hannah

Customer service is second to none. Fair and fast.

We had a problem with some details we inputted and Hannah helped us and the response was very quick.

Very helpful and friendly service from Charli at Eversure. Answered my query efficiently and professionally in a very helpful manner.

I’ve claimed twice - once for a new tyre and once having scratched the car whilst parking. Both times, Eversure paid out without demure. If only all insurance companies could be like this! Also, they are very friendly and helpful.
If you do need to claim, make sure you keep all your receipts and documents and take lots of photos.
Getting annual excess insurance is such a no brainer, I’m amazed that I still see people buying the rip off insurance from the car hire company when they’re getting their car.

Buying easy. Claiming easy (but document everything). Payment took some time because they wanted to validate against my credit card statement but it was overall sensible.

Needed some specific information re extent of cover and Chloe was really helpful with a clear and concise answer

Had got annual car excess insurance - after seeing recommendations. Has given us great peace of mind when renting cars abroad. Competitively priced and very good to get renewal discount. This year I wanted to change some elements - excellent customer service from Chloe. Very proactive and helpful. Thank you

Excellent service, thanks Beverly, and a good product to buy.