CabinetParts.com Reviews 8,702

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional support provided, particularly highlighting the patience, knowledge, and dedication of the representatives. Many reviewers specifically mention a representative, noting her ability to guide them through complex orders, provide tailored solutions, and ensure they received the correct parts, even assisting with installation challenges. Consumers appreciate the personalized attention and the feeling that their needs were truly understood and addressed. People also express satisfaction with the product quality and the ease of navigating the website. The company's ability to provide exact replacement parts, even for older or discontinued items, is highly valued. However, some reviewers mention that the ordering process for certain items can be confusing, and instructions could be improved. Despite these minor issues, the overall sentiment is positive, with many customers expressing their intention to use the company again for future needs.

Based on these reviews

Rated 4 out of 5 stars

The sale experience was good; however, I believe I purchased the product Tip-on BA956A1006 SEIW and Tip-On in line adapter BA956A1201SIEW, 70mpieces total. I also believe the product is adaptable to s... See more

Rated 4 out of 5 stars

Great high quality drawer boxes and slides. However, if you are a novice, you need to understand what you are buying and how they need to be installed. I ordered 2 drawer boxes to replace the cheap on... See more

Rated 4 out of 5 stars

I was making a hide away cabinet in a used space. I was thinking about using casters to roll the cabinet in and out, but I found this slider system with the cushioned close option. This was perfect... See more

Rated 4 out of 5 stars

The product is great. The assembly instructions were a 2 star. If I did not have a mechanical background, installing it would have been very unpleasant. I did measure my cabinet per the instruction... See more

Rated 5 out of 5 stars

The drawer glides I ordered were delivered quickly and packed securely. The glides were easily installed and operate smoothly. Great quality glides. While YouTube is a great instructor, it would have... See more

Rated 5 out of 5 stars

I've ordered cabinet hinges several times over the years. Every time, it's the correct hinge and I get them in 3 days or so, And the description when you are selecting makes it so much easier to sel... See more

Rated 5 out of 5 stars

I have always had good success when ordering from Cabinet Parts.com materials have met or exceeded expectations on all accounts and the same remains true today with my latest order. What I order is w... See more

Rated 5 out of 5 stars

The tilt out drawer arrived quickly. It was to replace a broken drawer. Installation required a variety of small tools due to the tight space, and some new holes to be drilled but installation went sm... See more

Rated 5 out of 5 stars

This company really shines! The product was produced exactly as I ordered. The packaging was the best I’ve seen from any company or product I’ve ever ordered. I ordered roughly 75 door and drawers a... See more

Rated 5 out of 5 stars

All I can say is Sherry did a great job helping me through multiple orders! Normally when I get sales or customer service I get someone that is new, not extremely helpful and many times barely unders... See more

Rated 3 out of 5 stars

I placed an order for 21 replacement cabinet doors. On one size, I accidentally neglected to order boring, so I now have 6 doors with no holes. I believe that the error should have been caught while... See more

Rated 3 out of 5 stars

Awesome inventory assortment of cabinet parts, but ordering of Blum hinges is very confusing and limited info on how to choose components (hinges and plates) is available. I had a sample of plate I w... See more

Rated 5 out of 5 stars

So I had ordered the specialty hinges from another place and it had been going on a month with no communication so I searched for another supplier and found cabinet parts. I spoke with an actual perso... See more

Rated 3 out of 5 stars
Verified

Measuring for our small, pull-out drawer seemed straightforward. The hardware arrived before the drawer box. That was fine. When drawer box came, I put it together following the very clear instruction... See more

Rated 5 out of 5 stars

WOW! What a surprise! I got my order from Cabinet Parts, and the delivery company tore open and retaped the shipping box. I opened the box, and nothing was damaged (great workmanship). Obviously, this... See more

Rated 5 out of 5 stars

Couldn’t figure out how to complete an online order for soft closing drawer guides. Called the customer service number and a very nice, patient representative walked me through the process. Order was... See more

Rated 5 out of 5 stars

What made my experience great? SHERRY, customer support rep at CabinetParts.com, absolutely made my experience great! Normally I just order parts online directly without using any customer support.... See more

Rated 5 out of 5 stars

I was so hoping to find a match when replacing my cabinet door latches. The doors are inset with a block in place to attach the latch. It's a small block with little room to drill additional holes. Wi... See more

Rated 5 out of 5 stars

Website was easy to navigate. They offered a 27 Quart Double Wood Bottom Mount Soft-Close Trash Pull-Out Waste Container. One of the few that would fit my existing cabinet. I also received discount... See more

Rated 5 out of 5 stars

We had a drawer slide fail after 21 years. I couldn't find parts locally so I went online and found CabinetParts.com. They had the exact parts we required at a very reasonable price. Even with norm... See more

Rated 3 out of 5 stars

The replacement parts don't fit properly without modifications. I needed to bend tangs down and drill new holes in the drawer bottom panel. Maybe I should have ordered the extra parts suggested. I re... See more

Rated 5 out of 5 stars

Excellent Customer Service I had worked with Sherry on buying new hinges for my cabinets. I measured wrong and things weren't going smoothly. Sherry was so patient and helpful as we worked through... See more

Rated 5 out of 5 stars

Invaluable experience. If you can't find the hinge you need with the online tool, they will do the legwork for you and even know which hinges replace discontinued ones.

Rated 5 out of 5 stars

I was able to find the replacement hinges I needed. Even though the hinge I was trying to replace was discontinued, Sherry, the online assistant, guided me to the correct replacement hinge for our c... See more

Rated 5 out of 5 stars

I was extremely happy working with CabinetParts. The sales person I worked with via email was very patient with my lack of knowledge of hinges. Hinges are very complex little devices, especially if... See more

Rated 5 out of 5 stars

Very impressed with the prompt response to our inquiries, the way customer service really dug in to help us to get what we needed. And they proved they know their stuff, hardware worked perfectly. We... See more

Rated 5 out of 5 stars

I do not have a lot of experience building cabinets so I was quite confused when I needed to select cabinet hardware and various parts. So I found Cabinet Parts.com and struck up a coversation with Sh... See more

Rated 5 out of 5 stars

I have kitchen cabinets dating from 1989, and I needed to replace many of the hinges. I was unsure as to what brand/style hinge would be most appropriate. I called this establishment and was connected... See more

Rated 5 out of 5 stars

From the first conversation I had with Sherry @ CabinetParts.com it was clear I was dealing with someone who placed a high value on customer service. Since this was going to be my first time ordering... See more

Rated 5 out of 5 stars

I had an older cabinet that I was trying to use the Blum hinges that came with it. Turns out when the previous owner removed the doors, several parts were lost. The Blum online catalog is a maze, a... See more

Rated 5 out of 5 stars

Back in 2004, I purchased kitchen cabinets for my remodel. At the time, I did not choose soft-close hinges on my cabinet doors. My wife has a tendency to left the doors fly close, making a bang that... See more

Rated 5 out of 5 stars

First time using Cabinet Parts and I’m a rookie. I’m very happy with the product. But, what sets them apart, in my opinion, is the outstanding customer service. They handled all my questions with p... See more

Rated 5 out of 5 stars

The prices were good but the customer service was what made them stand out. I have (for me) a complicated and confusing need for cabinet hinge upgrade. I traded information, measurments, and p... See more

Rated 5 out of 5 stars

I emailed a picture of my broken hinge and received an email back with the replacement hinge that I needed to order. Ordered the replacement hinge, installed it and it fit perfectly. Would definitely... See more

Rated 5 out of 5 stars

I had a question and in less than a day I got a well thought out response which cleared up any confusion I had. When my order showed up, everything was accounted for and shipped in a timely manner.... See more

Rated 5 out of 5 stars

I was shopping on line for a blind corner pullout shelf and was a little hesitant about ordering one. I had a particular space issue in my kitchen. Contacted sales and asked for some insight as to the... See more

Rated 5 out of 5 stars

I needed exact replacement parts. It was easy to find the correct part using search on the site. I received the order the next day. And they were exactly what I needed.

Rated 5 out of 5 stars

I had an inside corner cabinet door hinge break. I had no luck finding anything to replace it. I filled out the web form for help at CabinetParts.com and Frank in sales got back to me right away. With... See more

Rated 4 out of 5 stars

Excellent quality, albeit a bit pricey. The shipment arrived in good shape and well within the anticipated shipping time frame. There were ample choices or options for alternative products for the i... See more

Rated 4 out of 5 stars

Shipment arrived in excellent shape, and parts are solid. However, a few notes to pass on: 1. The template had 2 sides, and it wasn't obvious which side to use 2. The brackets which fasten to the... See more

Rated 5 out of 5 stars

I ordered 10 drawer glides. They arrived in a timely manner and in good condition. I have ordered parts before from CabinetParts and have always been happy with the products and service.

Rated 5 out of 5 stars

Perfect replacement parts for Grass soft close drawer. Good website and prompt delivery.

Rated 5 out of 5 stars

Quick shipment and exactly what I ordered. Great communications too.

Rated 5 out of 5 stars

I was greeted by Sherry on the phone who represented your company with professionalism and competence. She solved my questions and issues quickly and followed up with me if had any further question. S... See more

Rated 5 out of 5 stars

I have been looking for new cabinet hardware for over 6 months and had no luck. I FINALLY found exactly what I was looking for at Cabinet Parts. Sherry is ABSOLUTELY amazing. She is extrem... See more

Rated 5 out of 5 stars

Each transaction I've had with CabinetParts.com has been a great experience. Buying cabinet hinges is super confusing so the website has a great tool to explain hinge types, measurements, and matching... See more

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Company details

  1. Hardware Accessories Store

Written by the company

Shop and Save on Cabinet Hinges, Cabinet Hardware, Drawer Slides, Kitchen Organizers & more. Discover Great Prices & Best Customer Service


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

9K reviews

5-star
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1-star

Hasn’t replied to negative reviews


Rated 5 out of 5 stars

Very smooth acting drawer glides

The drawer glides I ordered were delivered quickly and packed securely. The glides were easily installed and operate smoothly. Great quality glides. While YouTube is a great instructor, it would have been nice to have instructions included in the mailing as well as the necessary screws.

September 30, 2025
Unprompted review
Rated 5 out of 5 stars

I've ordered cabinet hinges several times...

I've ordered cabinet hinges several times over the years. Every time, it's the correct hinge and I get them in 3 days or so,
And the description when you are selecting makes it so much easier to select the correct product - that fits.

October 6, 2025
Unprompted review
Rated 1 out of 5 stars

Missing ordered item

I ordered a. router pattern to install blind hinges on Sept 12. It is now the 25th of Sept and I have not received the item. 2 phone calls gave me a ticket number but no answer to where the item may be. Fed Ex does not have it. It remains a mystery. They are very polite on the phone they just don't have any answers to if or when I will ever get the ordered item.

September 25, 2025
Unprompted review
Rated 1 out of 5 stars

Deceiving

I reached out the company after seeing a product that I thought might work for my blind corner cabinet. Got a response that day, assuring me the product would fit my opening. Product was ordered, even though the shipping is CRAZY EXPENSIVE. And, when the product arrived, the installation instructions clearly showed another opening minimum and, even though we tried to get it into the cabinet, it didn't fit. No way it was configured for a narrow opening. I had to ship the item back (minus return costs, of course, even though it wasn't my issue). I don't know if the item was pulled incorrectly in the warehouse or the website description is inaccurate but, again, not my problem. I ordered based on the recommendation of the customer service. The worst thing is their phone number takes you to an operator who informs you that it's an online-only platform and emails are the only way to actually 'speak' to someone. The same goes for the chat option. Then why in the world publish a phone number and chat option??!! My question and concern could have been addressed in 10 minutes instead of 10 hours of email traffic. The final straw was, even though the shipment was in 2 boxes (ie 2 labels), I received only 1 label to return the item. I had to go through the trouble of doing another return to get another label to slap on the second box. Maybe online/AI generated isn't the best way to serve your customer base...

September 8, 2025
Unprompted review
Rated 5 out of 5 stars

So I had ordered the specialty hinges…

So I had ordered the specialty hinges from another place and it had been going on a month with no communication so I searched for another supplier and found cabinet parts. I spoke with an actual person and had my order within the same work week. Highly recommend this company!

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

Such a friendly and competent stff at…

Such a friendly and competent stff at this company- I had no idea what hinge to buy and the staff walked me through the entire process to find the correct hinge for my cabinets- A rare occurrence these days with online everything- I actually spoke to a LOCAL company staff member and she explained the process and then asked for photos of the old hinge to match them for me.

September 3, 2025
Unprompted review
Rated 1 out of 5 stars

Abysmal Customer Service

I love how in this review space it tells me to know the store's terms and return policies. Perhaps, when an item is not eligible for return, that item should have a notification in a more obvious place than small print at the bottom of a product information page. That said, if you review the measurement requirements on both Cabinetparts AND Rev-a-shelf, and you enter your cabinet specs in Rev-a-Shelf's calculator, and they recommend a size to purchase, you expect the metal wire drawers you order to fit in your cabinet. When they don't, you expect the vendor to make it right. Not so with Cabinetparts. After a several week runaround, they have refused to accommodate this issue in any way. After refusing to provide any support on their end for defraying the $300 I am out, they then state that even the manufacturer, Rev-A-Shelf, also won't support the situation because I wasn't within 30 days. I was within 30-days, both for cabinetparts AND Rev-a-Shelf.

Caveat Emptor, Buyer Beware, even if the product isn't as advertised, you have no recourse. Kiss $300 goodbye!

September 2, 2025
Unprompted review
Rated 4 out of 5 stars

Quality & Options

Excellent quality, albeit a bit pricey. The shipment arrived in good shape and well within the anticipated shipping time frame. There were ample choices or options for alternative products for the intended application.

August 28, 2025
Unprompted review
Rated 4 out of 5 stars

The sale experience was good

The sale experience was good; however, I believe I purchased the product Tip-on BA956A1006 SEIW and Tip-On in line adapter BA956A1201SIEW, 70mpieces total. I also believe the product is adaptable to soft close hinges. In my case the Tip-On opens cabinet doors and drawers but will not allow the soft close feature to function. Comments appreciated.

August 22, 2025
Unprompted review
Rated 5 out of 5 stars

no Surprises

I have always had good success when ordering from Cabinet Parts.com
materials have met or exceeded expectations on all accounts and the same remains true today with my latest order. What I order is what I get without any bait & switch.

August 23, 2025
Unprompted review
Rated 1 out of 5 stars

I realized I needed a quantity of 2 and…

I realized I needed a quantity of 2 and immediately tried to update my order, the website did not do anything but give me an automated email message.
So, I called immediately and was told that I would get an email to add the second unit. no email, but you sending me a tracking report with the non updated order. Now I have to get another one, I will get getting it from another company

August 22, 2025
Unprompted review

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