SHEIN Reviews 90

I will not be a shein shopper anymore. The shipping time is ridiculous even if you pay for expedited shipping! The company used to be better than this, but lately they really suck. I am currently wait... See more

Not worth 1 star!! This is second time I've tried ordering from this place. Both times I have received fraud alert emails from customer service saying I need to show proof of payment. When I've sent s... See more

They do not deserve stars. These are horrible people. I am a retired person. I ordered items for the first time. I spent $334.00 Some items were damaged, and some didn't fit. I contacted them many... See more

I am very disappointed with SHEIN’s customer service. I ordered items, but when they arrived, several were damaged and others did not fit. I contacted SHEIN many times over the past month, asking... See more

Terrible customer service. Items faulty and could not return because SHEIN uses Canada Post on strike. Very disappointing

Their customer service agents have fingers in their ears, don't listen, don't look at your screenshot. Sent me wrong kitchen towel; when I clicked on image, it led me to the one I wanted, didn't have... See more

Would not advise ordering from SHEIN. Several of my products were missing from my last order and customer service would not refund or resend this items. Appears to be another huge conpany to scam cust... See more

total scam, advertises prices with a coupon applied they have NO intention of giving you. The price advertised is not CHEAP, it is basically normal sounding price. Price in cart at FIRST looks a littl... See more

This company is terrible u will get charged out the ass in fees by dhl , u may pay 20 dollars from shein but when u ho to pick up Ur stuff u will be charged three times that by dhl and they play game... See more

There is no customer support whatsoever. I keep contacting customer service but I never get an agent to talk to. I did not receive my package and tried contacting them 6 times now yet I still didn’t g... See more

This is the last time I use this stupid retailer. MY package never arrived yet they say it was delivered. Checked all over the property and nothing. Now I can't even reach customer service so I could... See more

Refunds are supposed to be free but they don't tell you that they arbitrarily select an amount less that what you actually paid. It is impossible to get the customer service bot to help and there is... See more

The company will not replace my package despite ot bring left in the lobby of my building and stolen i have only ordered twice first time the package was delivered to my suite second time left in lobb... See more

I ordered 2 items for Shein .when I received them one is totally different color with the original picture and the other one was not fit as they gide in size chart .I tried to return them but surprisi... See more

I received an email stating my order had been delivered. I had not received my parcel which was in total a cost of £97. Upon contacting SHEIN they then eventually replied stating my parcel had been de... See more

My package never received I told you that I looked everywhere, in front of the house, around the house, even the neighbor's mailbox, but my package was not there. What should I do now? You are accus... See more

I ordered 2 bodysuits and a dress under my daughter’s name but the body suits were small and when I tried to return them they said you can’t. Also the dress I ordered has damage too I was very sad i... See more

Shein sent me and charged me for two boxes of mens bump stopper after shaving with a razor, but i am a lady plus a red three stage knife sharpener which i didnt order either. Now i am afraid to orde... See more

I ordered with Shein. Received the package and return since Received damaged and small-sized clothing. Only option is to return Canada Post and they are not accepting it. Is there an extension for ret... See more

My first order I was charged $4. More with no explanation and before I noticed when I placed my second order, I was charged more than what the price said when I placed the order.

Shein Canada I was a loyal customer of yours but no longer will I be one of your customers. I have been having issues with your new delivery contract service provided by Uni Uni. This company se... See more

Absolutely the worst company! I wish I could give it neg stars. I made a large order and received 1 item 2 sizes off, the other 2 items were damaged. The clothing was final sale and I had to reach out... See more

Item delivered to the wrong address yet they refuse to refund me. I should have stopped ordering from these people ages ago, they are such scammers and there's been so many red flags. Do not order f... See more

I live in a secure apartment building with cameras .I placed an order in EARLY November and delivery was to be Nov. 24 --28 . I did not receive a phone call upon delivery and apparently it was sent ba... See more

I ordered a sweater and dress from Shein and they weren't true to size (way off the size) and had the worst quality. I always ordered from Shein and the products were always good but I don't think... See more

I received a big order of clothing that was sent to me and I never ordered them. How do I get all the item back to Shein clothing department? Can I get help on this I was never charged for the items.... See more

I ordered a number of "cute" clothing items from Shein Canada. What I received was nothing like what it showed I was ordering. The cheap items were ridiculous. I will not order from Shein again. F... See more

I had issue with coupon that which I tried to remove with one of customer service agents but the person was very rude and disrespectful. I have to cancel my order right away.

It is my first time to go shopping on this website. I was buying a shopping cart with wheels. The price on the website is $ 5.92 but when I go to check out the item, the prices changes to $ 14.99 and... See more

I placed an order recently. I received a completely different order. All clothing, I did not order clothing. They asked me to take photos of the pkg and all clothing codes, which I did along with phot... See more

I received my first previous three orders but two of them had to be returned cuz people forgot to provide my apartment number and I'm pissed I spent a lot of money on these clothes

Package was not recieved and shipped to the wrong address. Provided photos to PayPal and Shein . Both debied the claim . Shop somewhere else .and usa a more secure payment methodn.

I had a large order and sent some back, no problem. The next order I wanted to send back but I was charged return shipping. Don't be fooled by the FREE RETURNS at the top of their webpage. It only a... See more

Well shein has no whete to reach customer service. They have none. Even their legal dept emails dont gwt answered. Ontarian got totally screwed by Shein when tho postal service went on strike en... See more

This company is so annoying. Keep sending me notices that I can't get rid of. Nowhere to unsubscribe. Not even a customer. They are a royal pain in the A$$. Guessing this is a Chinese company.

Really bad. No customer crevice available. Bad quality, item returned, but no refund was issued, lost $58. Don’t buy, waste of time and money.

I have been a great customer until my last order. They haven't sent me my full order. 6 items missing in my order and they havent refunded me. It was 100$ + worth of items. No refunds or mailed it t... See more

If I could give zero stars, I would. I have been a long time shopper at shein. Like long enough that i am considered a tier 3 VIP. And up until recently still supported them. For the first time I... See more

I've received less than half of the items I've ordered. I ordered two fruit fly traps with bait, but I only received one trap and no instructions. I ordered two Polo shirts and a mesh cat sco... See more

i was buy cosmetics from shein after i used i have allergy issues. i was contacted them they dont give my refund

I been Ordered a lot from SHEIN but lately I missing my order, trying many times to complain but no answer by the time now they said items expire to complain, there no way I can email or call or chat... See more

Pretty sure my credit card was compromised on this site, not secure, don’t use them!!!

Worst customer service ever, cannot get a hold of them. And they do not make it easy. I still haven't gotten to talk to anyone

For most part I have had good experience with shein. I have made about 55 orders all from 60 to 160.00 i some times order 3 times a month 200 or 300 a month. Some orders some product have come broken... See more

I am writing on behalf of my daughter who purchased 600 + $ dollars on this site and besides the phone number not in service , the customer service reps are equally incapable of assisting me . The a... See more

I was going to put screenshots on here but there is no attached button. The item item was 21% off of $46.09. So it showed up as $36.50. When i clicked checkout it went up to $39.84. I emailed... See more