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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting its ease of use and the team's dedication to helping users implement solutions effectively. People appreciate the competitive pricing and consider it a significant advantage. The prompt response times and the team's motivation to assist are frequently mentioned, significantly reducing the time to production for many consumers. Consumers express high satisfaction with the customer service, describing it as fast, helpful, and genuinely caring. Reviewers value the quick and detailed responses received, even for minor issues. The support team's ability to provide clear explanations and direct solutions is a recurring theme. While opinions on the website are mixed, the positive sentiment towards the service, response time, customer service, and pricing creates a strong overall positive impression.

Based on these reviews

Rated 5 out of 5 stars
Verified

The staff almost instantly responded to my support ticket and exchanged emails several times in real time until my issue was resolved. I'm a new bunny.net user, and my first experience with tech suppo... See more

Rated 5 out of 5 stars
Verified

BunnyCDN is by far the best CDN we’ve used. The dashboard is clean and intuitive, setup is super easy, and the pricing is very fair. What really stands out is their support — incredibly kind, knowledg... See more

Company replied

Rated 5 out of 5 stars

Bunny.net has been a game-changer for my eLearning platform. We deliver around 5TB of video content per month, and Bunny’s streaming services handle it flawlessly — no buffering, no downtime, just... See more

Company replied

Rated 5 out of 5 stars
Verified

I absolutely love bunny !!!! This is the BEST tech company on earth !!! i pay just 0.005 USD per GB of bandwidth!!! while vimeo charges whopping 0.08 USD!!!! the support is excellent and answers withi... See more

Rated 5 out of 5 stars
Verified

I had an issue with SSL renewal when using CloudPanel behind Bunny CDN. The support team (special thanks to Alvin) quickly explained the limitation and guided me to use Bunny’s built-in SSL with Let... See more

Company replied

Rated 5 out of 5 stars
Verified

We are migrating over from other CDN provider. Both Bunny support and their sales teams have been really supportive. Helping with all kinds of small things, like helping us set best settings... See more

Company replied

Rated 5 out of 5 stars
Verified

I'm pretty new to Bunny.net, but so far quite happy with it in terms of functionality, etc. Issues that have come up have been dealt with by their support team -- good response time, good communicat... See more

Company replied

Rated 5 out of 5 stars
Verified

Incredible toolset and epic support. I needed help on a Saturday as I could not sign in, I contacted support team via their website 'contact us' and everything was resolved within minutes. Will giv... See more

Company replied

Rated 5 out of 5 stars
Verified

I can't comment about the products yet since i just started using their storage and CDN, but i was extremely surprised how helpful they are (solving devs things that they really wouldn't need to) and... See more

Company replied

Rated 5 out of 5 stars
Verified

Im using Bunny for a few months now and i can 100% recommend it. Following things are my top reasons: 1. SUPPORT - i encountered several bugs and problems on paid (large competitor) plans. T... See more

Company replied

Rated 5 out of 5 stars
Verified

Support has always been excellent and responsive. We’ve been using the CDN for over 7 years, pushing tens of terabytes of data globally each month, and it continues to perform reliably. Some of the... See more

Company replied

Rated 5 out of 5 stars

Honestly, I’m blown away by Bunny.net. Their support is insanely fast – I’ve never waited more than a few minutes to get a reply. You actually feel they are doing their best to assist. What really i... See more

Rated 4 out of 5 stars
Verified

We are using Bunny Image Optimizer on our last clients with great success! If that's what you need, go ahead! We are now doing a POC on BunnyCDN for our clients now it's mostly great and fast. We... See more

Company replied

Rated 5 out of 5 stars
Verified

Brilliant experience. A response within 30 minutes and Tilen stayed with me till we sorted the problem out. So many other companies should come and benchmark against Bunny.net to discover how true exc... See more

Company replied

Rated 5 out of 5 stars
Verified

I'm just starting to use Bunny.net services. I'm very happy that support responds quickly to my questions and really helps to resolve them. The service control panel interface is clear, not overloaded... See more

Company replied

Rated 5 out of 5 stars
Verified

Bunny.NET is easy to use and their pricing is competitive. What makes them stand out though is their support team. They always seem to respond within minutes and are very motivated in helping you get... See more

Company replied

Rated 5 out of 5 stars
Verified

I had made a simple mistake (trying to configure the same domain across two accounts) that led to a - for me - obscure error message. After opening a ticket with support they pointed me to correc... See more

Company replied

Rated 5 out of 5 stars
Verified

I recently upgraded our Wordpress site PHP from 8.0 to 8.1, forced by an upgrade to bunny.net requiring 8.1. I started getting 500 Internal Server errors, and determined from the system log that bunny... See more

Company replied

Rated 5 out of 5 stars
Verified

I wish I could give more stars. I recently switched my hosting to Bunny for their superior hosting policies compared to Vimeo, and after having terrible experiences with Vimeo for years, I wasn't expe... See more

Company replied

Rated 5 out of 5 stars
Verified

Absolutly amazing support. Having just implemented Bunny as our CDN, there are a number of settings to get right and the help and advice from the support department has been exceptional. Have also bee... See more

Company replied

Rated 5 out of 5 stars
Verified

Incredibly fast! I really enjoy using Bunny. Our sites have become significantly faster after we migrated from Cloudflare, and I am particularly thankful for the geo-routing feature which is avai... See more

Company replied

Rated 5 out of 5 stars
Verified

Bunny.net has been a great choice for my project. Their support is fast, caring, and goes the extra mile to make customers feel valued. My experience with them gave me full confidence in their service... See more

Company replied

Rated 5 out of 5 stars
Verified

I have never experienced such fast, helpful, and accurate customer support ever, and I've been working with website development for more than 20 years. The answers are always exactly what I need so t... See more

Rated 5 out of 5 stars
Verified

the service has been good so far, you won't believed how other big tech support/hosting just not anywhere near this level. bunny.net did great in term of understanding the real technical issue and fix... See more

Rated 5 out of 5 stars
Verified

If I had sent an email to any other provider in the world, I would not have heard back or gotten a resolution in days. Honestly a 1h outage is awful and will cause damage to my company, but to have... See more

Company replied

Rated 5 out of 5 stars
Verified

Stellar support: Their customer service is fast, helpful, and genuinely cares about your experience. Even when we had minor setup issues, the support team responded quickly and walked us through the s... See more

Company replied

Rated 5 out of 5 stars
Verified

The speed, and efficacy of bunny's support team is only matched by that of basecamp. (Excellent)

Rated 5 out of 5 stars
Verified

Amazing support team. Amazing company. Their products are so fair-priced it's unbelievable. Big fan of Bunny Stream. Never had any issues. Well-documented API. Cheapest storage and CND pricin... See more

Company replied

Rated 5 out of 5 stars
Verified

I am consistently impressed by the level of service I receive, both from the product and the team behind it. They make it simple and affordable to give your website the kick it needs. I've been a cust... See more

Company replied

Rated 5 out of 5 stars
Verified

I’ve been using Bunny.net to host and deliver my video content, and I couldn’t be happier with the experience. Their platform is fast, reliable, and easy to navigate — even for someone who’s not... See more

Company replied

Rated 5 out of 5 stars
Verified

Their customer support team responds right away, as if they are just waiting for you to send an email.

Company replied

Rated 5 out of 5 stars
Verified

I really like the services provided by Bunny.net. Their software is exceptional, and they deliver effective solutions coupled with outstanding customer support. I highly recommend that video creators... See more

Company replied

Rated 5 out of 5 stars
Verified

Bunny offers the best support I ever received on any product, at no premium cost. The platform is great with fair pricing.

Company replied

Rated 3 out of 5 stars
Verified

I really love the platform and the product seems solid, but it's really starting to get old how many companies are pushing customers to engage with their AI support bots before you get to talk to a re... See more

Company replied

Rated 5 out of 5 stars
Verified

I have always received a fast resolution to my issues. I would recommend them.

Rated 5 out of 5 stars
Verified

good api menu strait forward, but better all menus, appears at left and not hidden. goog customer service. fast REST api. but, lack/missing of API examples in documentation, but better than the A... See more

Rated 5 out of 5 stars
Verified

I've been with Bunny.net since 2019 (they were called BunnyCDN then), and they have exceeded my expectations and needs. I use Bunny on my own services, as well as those I manage. Bunny.net continues t... See more

Rated 5 out of 5 stars

I've been using Bunny.net and I'm very satisfied with the overall performance. The platform is stable, fast, and easy to integrate with my existing projects. The control panel is intuitive, and every... See more

Rated 5 out of 5 stars
Verified

Had a great experience with Bunny.net support. Jesus responded quickly and gave clear, simple instructions that helped me fix the issue right away. He pointed me straight to the setting that needed to... See more

Rated 5 out of 5 stars
Verified

They were very kind in addressing my issue. Since integration with Patreon is a concern for many users, I believe this matter will be widely announced. Thank you.

Rated 5 out of 5 stars

I had one of the best customer support experiences ever. The Bunny.net team is incredibly fast, attentive, and professional. Special thanks to Tilen, who guided me through every single step of... See more

Rated 5 out of 5 stars
Verified

Although i don't use bunny right now (i have in the past). Their support is amazing, they respond in minutes. For example, I submitted 6 abuse cases about malicious b cdn links and t... See more

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Company details

  1. Internet Service Provider
  2. DNS Provider

About bunny.net

Written by the company

The Global Content Delivery Platform That Truly Hops!

bunny.net helps you minimize latency and increases resiliency with a network powered by strictly Tier 1 transit providers and direct access to over 3000+ ISPs . Our network consists of 119 smartly placed global PoPs that ensure sub 24 millisecond latency to anywhere in the world. Our constantly expanding network is on 6 continents and over 77 countries.

Tailored Solutions to your Needs

If you decide to hop with us, you can look forward to a few benefits such as robust security, unlimited scalability, a 24/7 in-house technical support team, simplified migration, and GDPR compliance.



Take full control of your data.

Being based in the EU, we understand the importance of privacy and always put it 1st. We do not collect your end-user data, nor do we share any PII data with 3rd party sub-processors. On top of that, we are constantly working on new and innovative products that help you boost your privacy.

No Challenge Is Too Big

When you sign with bunny.net, you're not just our customer, you become our partner. We'll work together to ensure you succeed no matter the challenge. We offer everything from white-glove migration and custom implementation to feature requests and custom-tailored solutions.

Making the internet hop faster

Written by the company

Join over 50,000+ happy customers!
Speed up your content with our next-generation CDN, Edge Storage, and Optimization Services. bunny.net makes lightning-fast performance at any scale easier than ever before.

The Best Support In the CDN Business

Available 24/7/365

Available 24/7/365
No more waiting around for the support you need right now. Our Super Bunnies are here for you 24 hours a day, 7 days a week, 365 days a year. But speed alone isn’t everything, that is why we assembled a team of in-house experts that will help you guide throughout every process or problem.

Forget about annoying support levels and enjoy instant help with email tickets, live chat or private Slack channel.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 70% of negative reviews

Typically takes over 1 month to reply


Rated 1 out of 5 stars

Sudden Account Block

We hosted websites with bunny.net. Everything was fine until one day they suddenly blocked our account and took down all our websites. These were long-standing sites — several years old — including review websites and an advertisement board. They did this without any prior notice or communication. Just a sudden, complete block, with no option to restore the account.

We are 100% convinced something shady is going on at bunny.net, because all of our websites were completely legitimate and well-established.

My advice: under no circumstances should you use their services for any serious business. Ever.

If needed, I can publicly provide all the details — including proof that our account was blocked on a whim by someone at bunny.net, not based on any real evidence.

---
Today, October 23, 2025, we received a message from Trustpilot:

Provide bunny.net with more information
This will help them write a more useful reply to you. It will also help them verify that you’ve had a genuine experience with their business.

Email: (they have it)
Reference number: 340283
Full name: Walter F. Smith
Phone number: not applicable (we don't want to receive spam calls)

Also today, we received an email from Bunny stating that our websites exceed the number of DMCA requests, and their investigation judged them to be true.

Sounds good, but there are some small details. THIS IS A LIE from Bunny's side.

Yes, our review websites have received multiple DMCA requests. But those were from exposed fraudsters who wanted to remove information from our websites.

And in every case, Bunny decided that the DMCA complaint was false and closed the ticket.

But now — attention — after they received a "personal data violation" complaint (not even a DMCA one) from some Russian bot, they, without prior notice, just blocked our account and ALL THE WEBSITES, not only the one that was complained against.

We will notify INTERPOL about this matter. Let them check why these people block European businesses based on reports from a Russian fraudster.

October 20, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Fast

The speed, and efficacy of bunny's support team is only matched by that of basecamp. (Excellent)

October 15, 2025
Rated 5 out of 5 stars
Verified

Quick and diligent tech support

The staff almost instantly responded to my support ticket and exchanged emails several times in real time until my issue was resolved. I'm a new bunny.net user, and my first experience with tech support was great!

October 14, 2025
Rated 1 out of 5 stars

It’s now the sixth day since I opened a…

It’s now the sixth day since I opened a ticket about authentication issues with BunnyCDN’s FTP. They’re aware of the problem, but it seems like nothing is being done to fix it (or it just have a low priority). It's your _CORE_ product that is _FAILING_ for gods sake!

It’s so typical of companies like Bunny — they build a great product, but then focus all their energy on releasing new features instead of maintaining and fixing the core ones that people actually rely on.

Their status page still shows no updates about this issue and the support is just stating: "we currently have no updates for you... bla. bla. bla."

Come on, Bunny — pull yourselves together.

October 14, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

I absolutely love bunny !!!

I absolutely love bunny !!!! This is the BEST tech company on earth !!! i pay just 0.005 USD per GB of bandwidth!!! while vimeo charges whopping 0.08 USD!!!! the support is excellent and answers within minutes back !!!!!! their DNS services are top notch i couldn’t be happier. thank you so much!!!!!

October 13, 2025
Rated 2 out of 5 stars

DNS works, most other things you should stay away from

Websockets, an essential part of the modern internet, have to be enabled manually per pull-zone. Even once they are activated, some things just don't work for some reason and the support was unable to help since the engineering department seems to be woefully overworked seeing how they didn't respond for over a month now.

Also their shield product seems to be blocking mostly legitimate requests, based on my servers logs and the ones provided in the dashboard. I could understand if I was running some exotic software, but even bog standard login forms are getting blocked. Having to disable 80% of the rules to disable the false positives isn't really the WAF I needed.

October 11, 2025
Unprompted review
Rated 5 out of 5 stars

I had Review for Bunny.net Support (especially Tilen) of the best customer support…

I had one of the best customer support experiences ever. The Bunny.net team is incredibly fast, attentive, and professional.
Special thanks to Tilen, who guided me through every single step of the process with patience and clarity. He explained exactly what was being done, why, and how it would affect my files — always keeping me informed in real time.

Every reply was detailed, transparent, and quick — never a generic or automated message.
The way Tilen handled the cleanup, explained the technical parts, and kept me updated showed a genuine commitment to helping customers, not just closing tickets.

Honestly, this is one of the most responsive and professional support teams I’ve ever dealt with.
Huge thanks again to Tilen for his kindness, dedication, and great communication.
Highly recommend Bunny.net — not only for its performance, but also for the amazing people behind it.

October 7, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

BunnyCDN is by far the best CDN we’ve…

BunnyCDN is by far the best CDN we’ve used. The dashboard is clean and intuitive, setup is super easy, and the pricing is very fair. What really stands out is their support — incredibly kind, knowledgeable, and lightning fast to respond. Highly recommended!

October 7, 2025
bunny.net logo

Reply from bunny.net

Thanks for taking th etime to let us know how your experience with us has been, it's really appreciated by the team. Very glad to hear you've found the dashboard and setup to be straightforward, we're constantly working on our user experience and sounds like we're doing something right!

Regards,
Bryan
Bunny Support

Rated 2 out of 5 stars

Sent query for BYoIP 4 days ago (2nd…

Sent query for BYoIP 4 days ago (2nd Oct) but have not even had confirmation of a response.

Not the best response times, still waiting

Update: It was sent on 02/10 at 00:45 GMT +1 and was accepted by your MX. Was sent to your published email on your website of hello@

October 2, 2025
Unprompted review
bunny.net logo

Reply from bunny.net

Thank you for your feedback My Reviews team, I am sorry to hear about the experience you described. After checking, we have not been able to locate any recent incoming request regarding BYOIP info. We would have responded promptly as usual had the email reached us, Please get in touch directly at support@bunny.net
so we can review this with you and provide the information you require.

Regards,
Bryan
Bunny Support

Rated 5 out of 5 stars
Verified

Years of consistent performance

Support has always been excellent and responsive. We’ve been using the CDN for over 7 years, pushing tens of terabytes of data globally each month, and it continues to perform reliably.

Some of the additional services, however, are at varying levels of maturity.

October 4, 2025
bunny.net logo

Reply from bunny.net

It means a lot to hear you have relied on the CDN for seven years at such scale and that it continues to perform reliably. I appreciate your point about the additional services being at different stages of maturity. Feedback like this helps guide where we focus improvements, and I encourage you to keep an eye on the bunny.net blog where we share updates as new features and enhancements roll out. I am also glad the support team has been consistently responsive over the years.

Regards,
Bryan
Bunny Support

Rated 5 out of 5 stars

Bunny.net has been a game-changer for…

Bunny.net has been a game-changer for my eLearning platform. We deliver around 5TB of video content per month, and Bunny’s streaming services handle it flawlessly — no buffering, no downtime, just smooth and reliable playback for all our students.

The performance is outstanding globally, and the dashboard gives great insight into bandwidth usage and performance metrics. Their pricing is also extremely fair for the quality and reliability you get.

If you’re running a video-heavy platform and need a fast, stable, and cost-efficient CDN and video delivery solution, I highly recommend Bunny.net. It simply works — every single time.

October 4, 2025
Unprompted review
bunny.net logo

Reply from bunny.net

Thank you for such a detailed and encouraging review :)

It is great to hear you've bunny.net to be a game-changer for your platform and that streaming a whopping 5TB of video content every month has been smooth and reliable! Your strong recommendation means a lot, and we will keep working to make sure the service continues to deliver every single time.

Regards,
Bryan
Bunny Support

Rated 5 out of 5 stars
Verified

Great services

Great support and fantastic services

October 3, 2025
bunny.net logo

Reply from bunny.net

Hi Aurimas,

Thanks for the shout out! And best of luck in your launch, the team is here to help out whenever you need.

Regards,
Bryan
bunny.net support

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