The staff almost instantly responded to my support ticket and exchanged emails several times in real time until my issue was resolved. I'm a new bunny.net user, and my first experience with tech suppo... See more
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Company details
About bunny.net
Written by the company
bunny.net helps you minimize latency and increases resiliency with a network powered by strictly Tier 1 transit providers and direct access to over 3000+ ISPs . Our network consists of 119 smartly placed global PoPs that ensure sub 24 millisecond latency to anywhere in the world. Our constantly expanding network is on 6 continents and over 77 countries.
Tailored Solutions to your Needs
If you decide to hop with us, you can look forward to a few benefits such as robust security, unlimited scalability, a 24/7 in-house technical support team, simplified migration, and GDPR compliance.

Take full control of your data.
Being based in the EU, we understand the importance of privacy and always put it 1st. We do not collect your end-user data, nor do we share any PII data with 3rd party sub-processors. On top of that, we are constantly working on new and innovative products that help you boost your privacy.
No Challenge Is Too Big
When you sign with bunny.net, you're not just our customer, you become our partner. We'll work together to ensure you succeed no matter the challenge. We offer everything from white-glove migration and custom implementation to feature requests and custom-tailored solutions.

Making the internet hop faster
Written by the company

- Join over 50,000+ happy customers!
- Speed up your content with our next-generation CDN, Edge Storage, and Optimization Services. bunny.net makes lightning-fast performance at any scale easier than ever before.
The Best Support In the CDN Business
Available 24/7/365

Forget about annoying support levels and enjoy instant help with email tickets, live chat or private Slack channel.
Contact info
Dunajska c. 165, Floor 5, 1000, Ljubljana, Slovenia
- +1-661-240-9770
- hello@bunny.net
- bunny.net
Replied to 70% of negative reviews
Typically takes over 1 month to reply
Quick and Effective Resolution
The response was very fast, they were helpful and kind with my follow-up questions, and the issue was resolved immediately. I'm very satisfied.
Sudden Account Block
We hosted websites with bunny.net. Everything was fine until one day they suddenly blocked our account and took down all our websites. These were long-standing sites — several years old — including review websites and an advertisement board. They did this without any prior notice or communication. Just a sudden, complete block, with no option to restore the account.
We are 100% convinced something shady is going on at bunny.net, because all of our websites were completely legitimate and well-established.
My advice: under no circumstances should you use their services for any serious business. Ever.
If needed, I can publicly provide all the details — including proof that our account was blocked on a whim by someone at bunny.net, not based on any real evidence.
---
Today, October 23, 2025, we received a message from Trustpilot:
Provide bunny.net with more information
This will help them write a more useful reply to you. It will also help them verify that you’ve had a genuine experience with their business.
Email: (they have it)
Reference number: 340283
Full name: Walter F. Smith
Phone number: not applicable (we don't want to receive spam calls)
Also today, we received an email from Bunny stating that our websites exceed the number of DMCA requests, and their investigation judged them to be true.
Sounds good, but there are some small details. THIS IS A LIE from Bunny's side.
Yes, our review websites have received multiple DMCA requests. But those were from exposed fraudsters who wanted to remove information from our websites.
And in every case, Bunny decided that the DMCA complaint was false and closed the ticket.
But now — attention — after they received a "personal data violation" complaint (not even a DMCA one) from some Russian bot, they, without prior notice, just blocked our account and ALL THE WEBSITES, not only the one that was complained against.
We will notify INTERPOL about this matter. Let them check why these people block European businesses based on reports from a Russian fraudster.
Bunny has the best customer support I…
Bunny has the best customer support I have ever experienced. Willing to help above and beyond, as long as the issue is fixed.
Great support and great service
Great support and great service! Also big plus for European companies as they are EU based.
Fast
The speed, and efficacy of bunny's support team is only matched by that of basecamp. (Excellent)
Quick and diligent tech support
The staff almost instantly responded to my support ticket and exchanged emails several times in real time until my issue was resolved. I'm a new bunny.net user, and my first experience with tech support was great!
It’s now the sixth day since I opened a…
It’s now the sixth day since I opened a ticket about authentication issues with BunnyCDN’s FTP. They’re aware of the problem, but it seems like nothing is being done to fix it (or it just have a low priority). It's your _CORE_ product that is _FAILING_ for gods sake!
It’s so typical of companies like Bunny — they build a great product, but then focus all their energy on releasing new features instead of maintaining and fixing the core ones that people actually rely on.
Their status page still shows no updates about this issue and the support is just stating: "we currently have no updates for you... bla. bla. bla."
Come on, Bunny — pull yourselves together.
I absolutely love bunny !!!
I absolutely love bunny !!!! This is the BEST tech company on earth !!! i pay just 0.005 USD per GB of bandwidth!!! while vimeo charges whopping 0.08 USD!!!! the support is excellent and answers within minutes back !!!!!! their DNS services are top notch i couldn’t be happier. thank you so much!!!!!
“BunnyCDN is very fast and easy to use…
“BunnyCDN is very fast and easy to use for streaming. Perfect for developers and content creators.”
Tilen was just the best in everything
Tilen was just the best in everything. He helped me solve the question I had . Thank you so much!
DNS works, most other things you should stay away from
Websockets, an essential part of the modern internet, have to be enabled manually per pull-zone. Even once they are activated, some things just don't work for some reason and the support was unable to help since the engineering department seems to be woefully overworked seeing how they didn't respond for over a month now.
Also their shield product seems to be blocking mostly legitimate requests, based on my servers logs and the ones provided in the dashboard. I could understand if I was running some exotic software, but even bog standard login forms are getting blocked. Having to disable 80% of the rules to disable the false positives isn't really the WAF I needed.
I have always received a fast…
I have always received a fast resolution to my issues. I would recommend them.
I had Review for Bunny.net Support (especially Tilen) of the best customer support…
I had one of the best customer support experiences ever. The Bunny.net team is incredibly fast, attentive, and professional.
Special thanks to Tilen, who guided me through every single step of the process with patience and clarity. He explained exactly what was being done, why, and how it would affect my files — always keeping me informed in real time.
Every reply was detailed, transparent, and quick — never a generic or automated message.
The way Tilen handled the cleanup, explained the technical parts, and kept me updated showed a genuine commitment to helping customers, not just closing tickets.
Honestly, this is one of the most responsive and professional support teams I’ve ever dealt with.
Huge thanks again to Tilen for his kindness, dedication, and great communication.
Highly recommend Bunny.net — not only for its performance, but also for the amazing people behind it.
How to corrperate Bunny Stream and Patreon
They were very kind in addressing my issue. Since integration with Patreon is a concern for many users, I believe this matter will be widely announced. Thank you.
BunnyCDN is by far the best CDN we’ve…
BunnyCDN is by far the best CDN we’ve used. The dashboard is clean and intuitive, setup is super easy, and the pricing is very fair. What really stands out is their support — incredibly kind, knowledgeable, and lightning fast to respond. Highly recommended!

Reply from bunny.net
Sent query for BYoIP 4 days ago (2nd…
Sent query for BYoIP 4 days ago (2nd Oct) but have not even had confirmation of a response.
Not the best response times, still waiting
Update: It was sent on 02/10 at 00:45 GMT +1 and was accepted by your MX. Was sent to your published email on your website of hello@

Reply from bunny.net
Years of consistent performance
Support has always been excellent and responsive. We’ve been using the CDN for over 7 years, pushing tens of terabytes of data globally each month, and it continues to perform reliably.
Some of the additional services, however, are at varying levels of maturity.

Reply from bunny.net
Bunny.net has been a game-changer for…
Bunny.net has been a game-changer for my eLearning platform. We deliver around 5TB of video content per month, and Bunny’s streaming services handle it flawlessly — no buffering, no downtime, just smooth and reliable playback for all our students.
The performance is outstanding globally, and the dashboard gives great insight into bandwidth usage and performance metrics. Their pricing is also extremely fair for the quality and reliability you get.
If you’re running a video-heavy platform and need a fast, stable, and cost-efficient CDN and video delivery solution, I highly recommend Bunny.net. It simply works — every single time.

Reply from bunny.net

Reply from bunny.net
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