Browns Family Jewellers Reviews 2,381

I'd never bought anything from Browns before and arrived at their site after Googling a specific type of bracelet. Delivery was swift, the bracelet was gorgeous - and beautifully presented - and cust... See more

I'm a first time customer with Browns Family Jewellers and they're a real find. The ordering process was easy and delivery swift. I bought the Soleil Collection Herringbone bracelet and am very happ... See more

Excellent service i don't worry about ordering from Brown's jewellery they are very reliable and in this case had to return my item as it was a Present for my Granddaughter which wasn't suitable.... See more

I purchased a necklace on-line but unfortunately it wasn’t exactly what I was expecting. The jewellers took details of my requirements and tried to source exactly what I wanted. Unfortunate on this oc... See more

I wanted to replace some stolen Baroque pearls . I spoke to Helene in the Harrogate Browns shop on the telephone , sent her a photo so she knew what I wanted and I was able to replace my pearls . They... See more

Really good service. I bought the bracelet with a tight delivery date needed and there is an express delivery option. The item arrived in a very stout postal box with no outside branding so my wife ha... See more

Purchased an expensive item online which I ended up having to return as an unwanted gift. Good comms from the seller on the returns process and they would respond quickly by email on any queries I had... See more

Worth at least 10 stars! This company is exceptional! I have no praise high enough to recommend their brilliant service and beautiful jewellery. I will buy from them every time I need anything of q... See more

Top top top quality service and products, really haven’t ever had such good customer service ever. Maya couldn’t have done anymore to make everything perfect, she was caring attentive understanding an... See more

I recently made enquiries about a pre-loved ring I’d seen of Browns Family Jewellers website. The staff were excellent, promptly answering my questions by responding to my messages. I ordered and paid... See more

Bought online. Images were clear and description was accurate.The bracelet was good value, confirmation of purchase was immediate and postage was super speedy. I was very happy with the product when r... See more

A huge thank you to Browns Family Jewellers. I was recently let down last minute by another jewellers with some earrings for my girlfriend’s 30th birthday. My experience with Browns helped ease what w... See more

I purchased a pre-loved item from Brown Family Jewellers. I had reason to message Browns to discuss a couple of things including re-sizing. Their comms were excellent. My 3 stone ring with a twist arr... See more

Great communication. Item I ordered was out of stock, but I was called & offered alternative item or to wait. I chose to wait & it arrived sooner than I expected, extremely well packaged, quality item... See more

Magical! I am once again giving praise and thanks to this lovely company for exceptional service and a gorgeous gold bangle, just purchased. Next day delivery, with insurance, and packaged as if it... See more

10-Stars if I could My husband ordered for me a little gold herringbone bracelet on Wednesday 16th July and today, Thursday 17th it arrived!!! Exquisitely packaged, tracked and signed for, the box... See more

Fabulous service. Order arrived within 3 days. Purchased the paperclip necklace for my daughters birthday. Really pleased with it. Matches the bracelet she had for Christmas. She has a few pieces of t... See more

I bought a beautiful rainbow sapphire ring which unfortunately didn’t fit. And I left it too late to return, due to a variety of reasons. Maya kindly offered to exchange it and I chose a ring... See more

I was pleased with the customer service. The person who I dealt with was honest and told me all about the ring, the colour of the sapphire and how it was mounted. To be honest I was a little wary ab... See more

Well I wouldn’t bank on that 10% discount offer 😂 That aside Browns were very professional and very fast considering the care that had went into the little things even in the packaging that made a... See more

Easy website to use and place orders. Some gold jewellery cheaper than other online stores but some a little bit over priced, but if something takes my attention and fancy I will definitely shop with... See more

Can't rate this company highly enough. From the start of my order to the delivery they have been fantastic. The quality of tge workmanship of the ring i ordered is first class. There may well be che... See more

Absolutely stellar experience working with Beth. She helped me coordinate the purchase of an engagement ring and was incredibly helpful from start to finish. Her knowledge and guidance made what could... See more

Browns initially made an error and sent me the incorrect watch, only 2 days before Christmas. Upon emailing them to alert them of the error, a wonderful member of staff called me straight away and arr... See more

These guys have one of the best customer help services anywhere to be found in the UK .. have shopped with them many times before and they are always happy to go above and beyond for their customers (... See more

Had a beautiful ring for my 50th birthday, messaged to ask if it’d be here in time (a Sunday) and even though it was still in the workshop on Wednesday evening was sent on Thursday to be delivered bef... See more

The 'J' necklace I purchased was very beautiful. It was a birthday gift for my sister who loves it very much. Browns Family Jewellers is a great site to find all kinds of jewellery for friends and lov... See more

Natalie was excellent and I was very pleased with the prompt replies and how quickly she was able to put our order together. The ring is fantastic and is even better than we remembered from the vi... See more

I was looking for a personalised gift for a special birthday and came across Browns Family Jewellers. Their website was easy to navigate and I quickly found the perfect necklace. The live chat team... See more

Having had to return an item to Browns due to the item being too small I had a lovely email from them confirming my return had arrived and my refund would be sent without any delay which indeed it wa... See more

Ordered a necklace for my mother’s birthday, she is in love with it! Such a stunning piece, very delicate and classy. Razia has outstanding customer service and helped with all my queries promptly,... See more

Love having a look and theres so many jewellery to choose from and staff polite .helpful .always a pleasure

I had an issue with delivery. I contacted them and they were quick efficient and the parcel arrived in good time. It was wrapped lovely.

I ordered a pair of earrings online and was so impressed by how attentive and careful the staff at Browns were. The service exceeded my expectations. Thank you so much!!

Absolutely superb item and service. I couldn't believe the swift and super fast delivery and the exquisite quality of the item I ordered. My next jewellery purchase will definitely be with Browns Fami... See more

Great company to deal with, fast delivery. Bracelet is perfect and just what I was looking for.

Great service. Reliable and trustworthy

Wanted earrings to match a necklace purchased previously and offered to pay cash when the shop opened after lockdown as did not want my wife to know the cost as it was a Xmas pressie and paying by ca... See more

Easy transaction, helpful telephone and e mail contact. Could have been more transparent, and said that the watch was a pre purchased in Europe never worn one that had its warranty started at date o... See more

First rate shopping experience. Exact watch I wanted for my son cheaper than anywhere else. I paid for next day delivery on a Thursday, I believe meeting the threshold for delivery on Friday. However... See more

Unfortunately the watch I received didn’t work how ever they offered a refund or return the watch to manufacture for repair. Perhaps checking watches work before sending to customers would hel... See more

1-I did not register my mobile number on the parcel which faced the Saudi Post in delivery - 2-Delay receipt of application - 3-Blurred delivery method - 4-The connection is unclear on... See more

Overall great, though I wasn’t aware the item I bought wasn’t next day delivery until I rang to find out where it had got to. The chap I spoke to was great, but it did cause a bit of a faff to ensure... See more

I ordered a watch that should have been delivered in 2 to 3 workings days. On day 4 I contacted the customer service line only to be told that a decision had been made not to dispatch the watch as it... See more

Just received my Omega 300 Master and what a superb watch. I had to wait a little over the published time but I had good communication at all times and felt that I was being kept in the loop as... See more

Excellent fast service, good packaging. Amazingly wide choice of good quality watches at very reasonable prices. I found some Superdry watches, exactly what I wanted for my holiday at a fraction of... See more

Great value for money, hard to beat hence 4 stars. The lack of a 5th star is due to the website stating ordered product is 'in stock' and can be delivered 'next day'. Several weeks delay would appear... See more

The order went ok. Was happy with the product when it arrived. Paid next day delivery £5.99 which it didn't arrive till 2 days later. Had email contact with Browns family jewellers which they explai... See more

Bought as bday present for a family friend - opened the box all looked good! 24 hours later ( day before 50th bday party) watch stopped - no time to return to issuer - local jewellery replaced battery... See more

This was my second time ordering from Browns Family Jewellers as I prefer real gold jewellery instead of gold plated; I am glad I found them on the search engine. I also have to say their customer s... See more