Browns Family Jewellers Reviews 2,381

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's delivery service, highlighting its speed and efficiency. Consumers also appreciate the wide selection of high-quality items available at reasonable prices. The ordering process is described as easy and straightforward, and people find the website user-friendly. Consumers consistently mention the excellent customer service they receive. Staff members are frequently described as helpful, attentive, and quick to respond to inquiries. People appreciate the personalized attention they receive and the willingness of staff to go above and beyond to ensure a positive shopping experience. The quality of the items is also a recurring theme, with reviewers expressing satisfaction with their purchases.

Based on these reviews

Rated 5 out of 5 stars
Verified

I'd never bought anything from Browns before and arrived at their site after Googling a specific type of bracelet. Delivery was swift, the bracelet was gorgeous - and beautifully presented - and cust... See more

Rated 5 out of 5 stars

I'm a first time customer with Browns Family Jewellers and they're a real find. The ordering process was easy and delivery swift. I bought the Soleil Collection Herringbone bracelet and am very happ... See more

Rated 5 out of 5 stars
Verified

Excellent service i don't worry about ordering from Brown's jewellery they are very reliable and in this case had to return my item as it was a Present for my Granddaughter which wasn't suitable.... See more

Rated 5 out of 5 stars
Verified

I purchased a necklace on-line but unfortunately it wasn’t exactly what I was expecting. The jewellers took details of my requirements and tried to source exactly what I wanted. Unfortunate on this oc... See more

Rated 5 out of 5 stars
Verified

I wanted to replace some stolen Baroque pearls . I spoke to Helene in the Harrogate Browns shop on the telephone , sent her a photo so she knew what I wanted and I was able to replace my pearls . They... See more

Rated 5 out of 5 stars
Verified

Really good service. I bought the bracelet with a tight delivery date needed and there is an express delivery option. The item arrived in a very stout postal box with no outside branding so my wife ha... See more

Rated 4 out of 5 stars
Verified

Purchased an expensive item online which I ended up having to return as an unwanted gift. Good comms from the seller on the returns process and they would respond quickly by email on any queries I had... See more

Rated 5 out of 5 stars
Verified

Worth at least 10 stars! This company is exceptional! I have no praise high enough to recommend their brilliant service and beautiful jewellery. I will buy from them every time I need anything of q... See more

Rated 5 out of 5 stars

Top top top quality service and products, really haven’t ever had such good customer service ever. Maya couldn’t have done anymore to make everything perfect, she was caring attentive understanding an... See more

Rated 5 out of 5 stars
Redirected

I recently made enquiries about a pre-loved ring I’d seen of Browns Family Jewellers website. The staff were excellent, promptly answering my questions by responding to my messages. I ordered and paid... See more

Company replied

Rated 5 out of 5 stars

Bought online. Images were clear and description was accurate.The bracelet was good value, confirmation of purchase was immediate and postage was super speedy. I was very happy with the product when r... See more

Rated 5 out of 5 stars
Verified

A huge thank you to Browns Family Jewellers. I was recently let down last minute by another jewellers with some earrings for my girlfriend’s 30th birthday. My experience with Browns helped ease what w... See more

Rated 5 out of 5 stars
Verified

I purchased a pre-loved item from Brown Family Jewellers. I had reason to message Browns to discuss a couple of things including re-sizing. Their comms were excellent. My 3 stone ring with a twist arr... See more

Company replied

Rated 5 out of 5 stars
Verified

Great communication. Item I ordered was out of stock, but I was called & offered alternative item or to wait. I chose to wait & it arrived sooner than I expected, extremely well packaged, quality item... See more

Rated 5 out of 5 stars

Magical! I am once again giving praise and thanks to this lovely company for exceptional service and a gorgeous gold bangle, just purchased. Next day delivery, with insurance, and packaged as if it... See more

Rated 5 out of 5 stars

10-Stars if I could My husband ordered for me a little gold herringbone bracelet on Wednesday 16th July and today, Thursday 17th it arrived!!! Exquisitely packaged, tracked and signed for, the box... See more

Rated 5 out of 5 stars

Fabulous service. Order arrived within 3 days. Purchased the paperclip necklace for my daughters birthday. Really pleased with it. Matches the bracelet she had for Christmas. She has a few pieces of t... See more

Company replied

Rated 5 out of 5 stars

I bought a beautiful rainbow sapphire ring which unfortunately didn’t fit. And I left it too late to return, due to a variety of reasons. Maya kindly offered to exchange it and I chose a ring... See more

Rated 5 out of 5 stars
Verified

I was pleased with the customer service. The person who I dealt with was honest and told me all about the ring, the colour of the sapphire and how it was mounted. To be honest I was a little wary ab... See more

Rated 4 out of 5 stars
Verified

Well I wouldn’t bank on that 10% discount offer 😂 That aside Browns were very professional and very fast considering the care that had went into the little things even in the packaging that made a... See more

Rated 5 out of 5 stars
Verified

Easy website to use and place orders. Some gold jewellery cheaper than other online stores but some a little bit over priced, but if something takes my attention and fancy I will definitely shop with... See more

Company replied

Rated 5 out of 5 stars
Verified

Can't rate this company highly enough. From the start of my order to the delivery they have been fantastic. The quality of tge workmanship of the ring i ordered is first class. There may well be che... See more

Rated 5 out of 5 stars
Verified

Absolutely stellar experience working with Beth. She helped me coordinate the purchase of an engagement ring and was incredibly helpful from start to finish. Her knowledge and guidance made what could... See more

Rated 5 out of 5 stars
Verified

Browns initially made an error and sent me the incorrect watch, only 2 days before Christmas. Upon emailing them to alert them of the error, a wonderful member of staff called me straight away and arr... See more

Company replied

Rated 5 out of 5 stars

These guys have one of the best customer help services anywhere to be found in the UK .. have shopped with them many times before and they are always happy to go above and beyond for their customers (... See more

Company replied

Rated 5 out of 5 stars
Verified

Had a beautiful ring for my 50th birthday, messaged to ask if it’d be here in time (a Sunday) and even though it was still in the workshop on Wednesday evening was sent on Thursday to be delivered bef... See more

Rated 5 out of 5 stars
Verified

The 'J' necklace I purchased was very beautiful. It was a birthday gift for my sister who loves it very much. Browns Family Jewellers is a great site to find all kinds of jewellery for friends and lov... See more

Rated 5 out of 5 stars
Verified

Natalie was excellent and I was very pleased with the prompt replies and how quickly she was able to put our order together. The ring is fantastic and is even better than we remembered from the vi... See more

Company replied

Rated 5 out of 5 stars
Verified

I was looking for a personalised gift for a special birthday and came across Browns Family Jewellers. Their website was easy to navigate and I quickly found the perfect necklace. The live chat team... See more

Rated 5 out of 5 stars
Verified

Having had to return an item to Browns due to the item being too small I had a lovely email from them confirming my return had arrived and my refund would be sent without any delay which indeed it wa... See more

Company replied

Rated 5 out of 5 stars
Verified

Ordered a necklace for my mother’s birthday, she is in love with it! Such a stunning piece, very delicate and classy. Razia has outstanding customer service and helped with all my queries promptly,... See more

Rated 5 out of 5 stars
Verified

Love having a look and theres so many jewellery to choose from and staff polite .helpful .always a pleasure

Rated 5 out of 5 stars

I had an issue with delivery. I contacted them and they were quick efficient and the parcel arrived in good time. It was wrapped lovely.

Rated 5 out of 5 stars
Verified

I ordered a pair of earrings online and was so impressed by how attentive and careful the staff at Browns were. The service exceeded my expectations. Thank you so much!!

Rated 5 out of 5 stars
Verified

Absolutely superb item and service. I couldn't believe the swift and super fast delivery and the exquisite quality of the item I ordered. My next jewellery purchase will definitely be with Browns Fami... See more

Rated 5 out of 5 stars
Verified

Great company to deal with, fast delivery. Bracelet is perfect and just what I was looking for.

Rated 3 out of 5 stars
Verified

Wanted earrings to match a necklace purchased previously and offered to pay cash when the shop opened after lockdown as did not want my wife to know the cost as it was a Xmas pressie and paying by ca... See more

Company replied

Rated 3 out of 5 stars
Verified

Easy transaction, helpful telephone and e mail contact. Could have been more transparent, and said that the watch was a pre purchased in Europe never worn one that had its warranty started at date o... See more

Company replied

Rated 5 out of 5 stars
Verified

First rate shopping experience. Exact watch I wanted for my son cheaper than anywhere else. I paid for next day delivery on a Thursday, I believe meeting the threshold for delivery on Friday. However... See more

Company replied

Rated 3 out of 5 stars
Verified

Unfortunately the watch I received didn’t work how ever they offered a refund or return the watch to manufacture for repair. Perhaps checking watches work before sending to customers would hel... See more

Company replied

Rated 3 out of 5 stars
Verified

1-I did not register my mobile number on the parcel which faced the Saudi Post in delivery - 2-Delay receipt of application - 3-Blurred delivery method - 4-The connection is unclear on... See more

Rated 5 out of 5 stars
Verified

Overall great, though I wasn’t aware the item I bought wasn’t next day delivery until I rang to find out where it had got to. The chap I spoke to was great, but it did cause a bit of a faff to ensure... See more

Rated 3 out of 5 stars
Verified

I ordered a watch that should have been delivered in 2 to 3 workings days. On day 4 I contacted the customer service line only to be told that a decision had been made not to dispatch the watch as it... See more

Rated 4 out of 5 stars
Verified

Just received my Omega 300 Master and what a superb watch. I had to wait a little over the published time but I had good communication at all times and felt that I was being kept in the loop as... See more

Rated 5 out of 5 stars
Verified

Excellent fast service, good packaging. Amazingly wide choice of good quality watches at very reasonable prices. I found some Superdry watches, exactly what I wanted for my holiday at a fraction of... See more

Company replied

Rated 4 out of 5 stars
Verified

Great value for money, hard to beat hence 4 stars. The lack of a 5th star is due to the website stating ordered product is 'in stock' and can be delivered 'next day'. Several weeks delay would appear... See more

Rated 3 out of 5 stars
Verified

The order went ok. Was happy with the product when it arrived. Paid next day delivery £5.99 which it didn't arrive till 2 days later. Had email contact with Browns family jewellers which they explai... See more

Company replied

Rated 3 out of 5 stars
Verified

Bought as bday present for a family friend - opened the box all looked good! 24 hours later ( day before 50th bday party) watch stopped - no time to return to issuer - local jewellery replaced battery... See more

Rated 5 out of 5 stars
Verified

This was my second time ordering from Browns Family Jewellers as I prefer real gold jewellery instead of gold plated; I am glad I found them on the search engine. I also have to say their customer s... See more

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Company details

  1. Jewelry Store
  2. Diamond Dealer
  3. Jeweler
  4. Jewelry Repair Service
  5. Pawn Shop
  6. Watch Store

Written by the company

Our well established stores are built upon the proficiency and integrity of our hard working staff – which make Browns Family Jewellers one of the leading high street jewellers in Yorkshire. Use our store locator to find your nearest store, where upon arrival you will be greeted by a knowledgeable and reputable member of our team who are there to offer you help and professional advice.

Browns Family Jewellers

Written by the company

We buy and sell beautiful, distinctive jewellery at a fraction of the price of buying new
We believe we have one of the finest collections of new, antique & pre-owned jewellery in Yorkshire. Our professional & courteous teams have a fabulous wealth of expertise from many years experience in the jewellery trade. We cater for any jewellery needs you may have from first class jewellery and watch repairs to valuations and a bespoke design service. Whether you choose to treat yourself, buy a special gift or invest in the future we aim to help you find the perfect piece of jewellery at the right price.
Top prices paid & competitive interest rates loaned
As members of the NAG (National Association of Goldsmiths) and the NPA (National Pawnbrokers Association) we believe in being affordable & it is our aim to always be highly competitive with our interest rates as we are committed to trade in a fair and ethical way. The wonderful thing about pawnbroking is that you can release hidden money in your jewellery & watches without selling them, so you can have the money when you need it. You can receive your money within 24 hours and repay in your own time to suit you. We also loan against & buy quality ladies & gents watches, especially Rolex, Cartier, Breitling & Omega.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Hasn’t replied to negative reviews


Rated 5 out of 5 stars
Verified

Baroque pearl necklace

I wanted to replace some stolen Baroque pearls . I spoke to Helene in the Harrogate Browns shop on the telephone , sent her a photo so she knew what I wanted and I was able to replace my pearls . They came quickly and in a beautiful box . Excellent service .

October 2, 2025
Rated 5 out of 5 stars
Verified

Great customer service & Products

This was my second time ordering from Browns Family Jewellers as I prefer real gold jewellery instead of gold plated; I am glad I found them on the search engine. I also have to say their customer service alongside the products have been amazing.

I had accidently chosen click and collect, however one of the Ecommerce associates Razia was able to change the delivery method for me in such a prompt manner. I will definitely order more products from here. The quality is also unreal. Cheers!!

October 2, 2025
Rated 5 out of 5 stars
Verified

Very impressed

I'd never bought anything from Browns before and arrived at their site after Googling a specific type of bracelet. Delivery was swift, the bracelet was gorgeous - and beautifully presented - and customer services were on hand to provide any advice. Excellent experience all round and a great selection of beautiful jewellery on the site. I'll be back!

September 23, 2025
Rated 5 out of 5 stars
Verified

1st class Browns

Excellent service i don't worry about ordering from Brown's jewellery they are very reliable
and in this case had to return my item as it was a Present for my Granddaughter which wasn't suitable.
Refund was back in my bank in less than a week.

September 17, 2025
Rated 5 out of 5 stars
Verified

On - line purchase

I purchased a necklace on-line but unfortunately it wasn’t exactly what I was expecting. The jewellers took details of my requirements and tried to source exactly what I wanted. Unfortunate on this occasion it wasn’t successful and I was therefore offered a refund. Thank you to staff for their help.

September 15, 2025
Rated 5 out of 5 stars
Verified

The 'J' Necklace (Birthday Gift)

The 'J' necklace I purchased was very beautiful. It was a birthday gift for my sister who loves it very much. Browns Family Jewellers is a great site to find all kinds of jewellery for friends and loved ones.

September 17, 2025
Rated 5 out of 5 stars

First time customer

I'm a first time customer with Browns Family Jewellers and they're a real find. The ordering process was easy and delivery swift. I bought the Soleil Collection Herringbone bracelet and am very happy with my purchase. This has a unique design in flattened gold and lies flat to the wrist. It is chic and very glamourous. A great bracelet for a special occasion, or everyday wear.

September 23, 2025
Unprompted review
Rated 5 out of 5 stars

Quick & efficient

I had an issue with delivery. I contacted them and they were quick efficient and the parcel arrived in good time. It was wrapped lovely.

September 20, 2025
Unprompted review

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