Bookmans Entertainment Exchange Reviews 5

A formerly regular customer, I bought a book at the regular price. A few weeks later when I first opened it to start reading, I found black ink writing in the margins, underlining, asterisks, and many other defacements. I tried to return the book, but was told that "many people don't mind writing in their books."

Once, this was a friendly and authentic bookstore which never would have sold such trash. If, in those days, a book like this had gotten past them, they would have apologised and provided a refund. But I suppose all good things must end.

I just showed up at the bookmans in Flagstaff Arizona and they're shut down 8:30 instead of 9:00 when they're supposed to be closed yeah I had a great experience being sarcastic terrible I'm going to get a hold of corporate and let them know cuz this is horse crap.

I love Bookman's. It has an incredible variety and such a great charm to it. I think in general the prices are pretty good too. I have a coworker who says she only goes to Barnes and Noble because it's basically the same price but she can get books new; I don't agree at all. I've spent more money in Barnes and Noble and gotten a third of the books; even the new ones are cheaper. And that's with plenty of new ones. I also love the trade in option. Yes, it's true you don't get a lot of money or store credit, but that's unfortunately just business. I also like that they donate any books they can't sell for you so you don't have to go to the trouble of donating them yourself. My ONE complaint: in general, the prices are good, but I feel that the used books are more expensive than they need to be. I absolutely understand the prices on new books, but I can go to Goodwill and get used books for less than $3. In Bookman's, the only books I can get for that price are the slim poetry books, which I do enjoy, but it feels insane that to get a used book with more than 100 pages I have to pay at least $8. It IS still cheaper than new so I am happy for that. And I suppose they do have very high quality standards for used books, so maybe it does make sense to charge more, but it does leave me unsatisfied enough to knock a single star off. Maybe a half star if that was allowed.

Good evening to everyone that work for the very very wonderful Bookmans Customer Center. I do hope that all of yous are doing ok smile. Also I do hope that all of yous will have a very good day at work on Monday at the very very wonderful Bookmans Entertainment Exchange Store ok smile. Please tell eveyone that I said hello and yes job well done ok smile. Oh by the way the above Store address is located at 6230 E Speedway Blvd, Tucson,AZ 85712 In ending all of us want to tell all of yous that one of your very wonderful Staff members name James Robertson was so very Professional Helpful and very Caring to my two very very Best friends in the world and also he has very very Excellent Communication Skills and yes yes he knows and loves his job so very much too ok smile. Last of all I say that your store is very large and you carry a lot of very Beautiful items for sale and I do hope that the Bookmans store will always make alot of money and also all the very wonderful Employees too ok smile. Finally all of us say that Mr James Robertson and all the other Employees are always very very Positive Representatives for the above store that all of them work for day in and day out ok take. Now last of all from all of us to all of yous may God always Bless and Watch over all of yous and all your very wonderful family members and friends too forever and forever God Bless.
Sincerely,
Angela K Hansen
Anne Schleef
Larry Dunson
Anthony Dunson
Antonio Gonzales
Tevlyn Thacker
Glen Hafford
Morris W Conway Jr

I have lived near my local Bookmans here in Phoenix over 10 years. This is a store that used to be one of my favorites, but over the years, unfortunately, I have watched it lose more and more of its charm and customer service and most of all it's great value. The prices on items in the store have gone up, of course as times hoes by, but the trade value has hit an all time low. I understand with all the competition out there, these things happen. When you lower the price so very much on what you pay people for items, I would think it would reflect in the resale price. This is not the case. What finally did it for me was an incident where I took several boxes in and Bookmands picked out maybe 10 items and I asked if I could leave my "cart load" of boxes of items remaining while I went to get my son at work. The employee said that was not a problem and I even put the cart with the several boxes to the side and off I went to get my son. When I returned, em0loyee went home, smdidnt tell any one, and Bookmans had already unloaded the cart in the back to be processed. There was no way to pick out all my items. They said "sorry". I called and the manager apologized and told me to pick up an envelope at the front seat on my next visit. I did, and in it was a gift certificate for $25. I do not want to sound ungrateful, but there were boxes of jewelry and knik knacks, and murano glass vases and wall decor etc. I was upset but figured I would get over it. Until next time I went into the store and picked up one of my items that was taken and saw the $34. price tag on it. ONE item! No longer am I a customer at Bookmans, it seems just several things, the increase in their prices, the decrease in their trade value, the decrease in customer service, to mention a few. Its sad to see places get successful and become complacent even cocky in their glory. Just look, their are similar places popping up, and I will forever be the thrift store junkie, especially when there is a charity involved!