Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high-quality service provided, highlighting the professionalism and knowledge of the mechanic. People appreciate the convenience of the mobile service, where the mechanic comes directly to their homes, equipped with a fully functional van. Consumers mention that their bikes feel brand new after the service, running smoothly and efficiently. The mechanic's thoroughness, attention to detail, and ability to explain issues clearly are frequently commended. Reviewers also value the friendly and professional demeanor of the mechanic, as well as the easy booking process and prompt communication. Many customers express their intention to use the service again for future bike maintenance and repairs.

Based on these reviews

Rated 5 out of 5 stars
Redirected

Christopher recently carried out an annual service on my eMTB. His attention to detail and the quality of his workmanship is unparalleled. Despite having an issue (not his fault) Christopher went out... See more

Company replied

Rated 5 out of 5 stars
Verified

I’ve used Christopher on multiple occasions now, the last one was a nightmare job “fixing the dreaded rattle” I threw all kinds of expensive parts at my road bike swapping out the group set myse... See more

Company replied

Rated 5 out of 5 stars
Verified

Christopher Marshall / Bike Tune serviced my Rise & Müller electric bike. Cured the noisy disk brakes and spent a good hour going over the bike. Checking the security of the bolts and the correct func... See more

Company replied

Rated 5 out of 5 stars
Redirected

Chris was excellent in communication and thoroughly prepared with all the parts necessary for a mobile business. My bike is running so well now that it has questioned whether I actually need a new bi... See more

Company replied

Rated 5 out of 5 stars
Verified

First time we used Christopher at BikeTune. I appreciated that he rang me to say he was running late. He fitted my new one size fits all mudguards that had defeated me, so that was a relief. Fair ch... See more

Company replied

Rated 5 out of 5 stars
Verified

Timely arrival. Very pleased with service and explanation of what had been done. Good communication regarding booking. Real bonus with having bike technician come to house. Definitely recommend.

Company replied

Rated 5 out of 5 stars

We had Chris come out to our home in Tilehurst for a bike service and couldn’t be happier. He was super friendly, arrived right on time, and completed a full standard servicing in just 1 hour 20... See more

Company replied

Rated 5 out of 5 stars
Verified

Found this company on line, arrived on time and after discussing / assessing the issue with the motor hub of my ebike’s front wheel went to work straight away. Within 40 minutes bike back with me... See more

Company replied

Rated 5 out of 5 stars
Verified

Turned up bang on time, did such a thorough job on my bike, it's riding like it's brand new. He even sorted out my terrible DIY mud guard mounting. A great experience all round, would recommend.

Company replied

Rated 5 out of 5 stars
Redirected

I first met Christopher when he worked for Surge Bikes and was impressed with his knowledge and professionalism. Hence it was a no brainer to call Bike Tune when I needed my bike fixing. Not only is m... See more

Company replied

Rated 5 out of 5 stars
Verified

Chris did a great job servicing my 10 year old road bike. He did a really thorough job cleaning all the components and it came out of the back of his van really looking like a new bike.

Company replied

Rated 5 out of 5 stars

Return visit, after a full service a couple of months ago, for a check over pre-event. Again, excellent service from start to finish. Full confidence in my bike after Christopher had visited.

Company replied

Rated 5 out of 5 stars
Verified

Serviced my Madone at super short notice, very professional service, extremely knowledgeable nothing was too much trouble. Very happy to come back and trouble shoot a little niggle.

Company replied

Rated 5 out of 5 stars
Verified

What’s different about Chris is that he actually cares. Each of our bikes were treated as separate entities with their own needs, not simply a tick box sheet. Needless to say they run like new. On top... See more

Company replied

Rated 5 out of 5 stars

I had an incredible experience with Bike Tune and I can’t recommend them enough! Chris came to my house and worked his magic on my bike right from his fully equipped van. The convenience of having the... See more

Company replied

Rated 5 out of 5 stars
Verified

Christopher came to fix and service my son’s broken bicycle, he was punctual and did a great job. What a brilliant service to have available, rather than having to get a bicycle to a workshop

Company replied

Rated 5 out of 5 stars

Recommended as my Trek eBike needed a 1st service and had some aches and pains...Absolutely brilliant service, worth every penny and now runs better than the day I picked the bike up.

Company replied

Rated 5 out of 5 stars
Verified

Great company and mechanic. Very flexible in where we had to meet due to circumstances. Used this company as recommended by other dealership. I will recommending to others. Good communication, prior t... See more

Company replied

Rated 5 out of 5 stars
Verified

Did a perfect job fitting a dropper seat post on my MTB. Well set-up in a mobile van, friendly, quick and competent. Easy quick communication pre job.

Company replied

Rated 5 out of 5 stars
Verified

I had excellent service from Chris who came to my home and fixed various problems I was having, and also a few extra jobs. Communication was excellent through the process, as was punctuality and pric... See more

Company replied

Rated 5 out of 5 stars
Verified

Christopher carried out a service on both of my road bikes. He was thorough and clearly very knowledgable. The mobile service from his van is uniquely convenient to the customers. Loved it!

Company replied

Rated 5 out of 5 stars
Verified

Christopher is an amazing bike mechanic! Both my road bike and mountain bikes are a pleasure to ride. So smooth! His Bike Tune offering is an amazing service.

Company replied

Rated 5 out of 5 stars
Verified

Chris used to work at the bike shop I used which has just closed. He is very knowledgeable and a really nice guy. He was even prepared to travel well out his area to come and fix my bike. He fou... See more

Company replied

Rated 5 out of 5 stars
Verified

Chris serviced our Cube Stereo Hybrids plus a few other bits and I can honestly say they feel like new again. Can’t recommend enough thank you.

Company replied

Rated 5 out of 5 stars
Verified

Quick to come to my rescue with problems I was having with my bike. Diagnosed and sorted the issue for me and proceeded to give to bike a little check up too. Such a great guy. Other bike is now also... See more

Company replied

Rated 5 out of 5 stars
Verified

Chris makes sure that I get the best out of my bike and that everything is working correctly. He gives me confidence to use it.

Company replied

Rated 5 out of 5 stars
Verified

Easy booking, simple payment options, quick response and booking process and great work at home so no need to take bikes anywhere

Company replied

Rated 5 out of 5 stars
Verified

Impressed with Christopher's setup which makes it so convenient that he comes to me. He kept my warranty up to date and he has access to the app my bike uses. He went through my bike giving me a r... See more

Company replied

Rated 5 out of 5 stars
Verified

It was a great service - really thorough and it got my bike back up and running. Plus all the suggestions made were matched to my needs and budget rather than trying to upsell to me. I couldn’t recomm... See more

Company replied

Rated 5 out of 5 stars

Prompt & easy communication to set up appointment. Friendly and professional service with a thorough job (Silver service) completed to ensure my road bike is Triathlon ready! Will definitely use a... See more

Company replied

Rated 5 out of 5 stars
Verified

Christopher is a great communicator. A precise, thoughtful and skilful technician. Made the whole process accessible to a non-specialist bike rider.

Company replied

Rated 5 out of 5 stars
Verified

Excellent service - replaced my brake fluid, and amused my son at the same time. Many thanks.

Company replied

Rated 5 out of 5 stars
Verified

Excellent! Really good communication, efficient service and a sensible well thought out breakdown of issues and costs of repair for me to decide a best way forward.

Company replied

Rated 5 out of 5 stars
Verified

Friendly Professional Service. No stress & no problems. I am very pleased with the work BikeTune did on my bike. I will certainly use them again, as and when the need arises.

Company replied

Rated 5 out of 5 stars
Verified

Brilliant service. Saved me finding and king e bikes to a dealer and then having to wait or come back ... top way to get your bikes sorted.

Company replied

Rated 5 out of 5 stars
Verified

Chris is super knowledgeable and fixed a variety of issues on several bikes for me, including suspension service. Excellent service - great value and highly recommend.

Company replied

Rated 5 out of 5 stars
Verified

Super swift and comprehensive service from Chris - These are fairly specialised models but Chris has years of experience working with e-cargo models and their many quirks!

Company replied

Rated 5 out of 5 stars
Verified

Chris did a great job sorting out my brakes, they are the best they've ever been, and trimmed down the hoses to make them flow nicely. Highly recommended.

Company replied

Rated 5 out of 5 stars
Verified

Excellent thorough and friendly service. My bike was in dire need of a service and overhaul and is now like new.

Company replied

Rated 5 out of 5 stars
Verified

Chris was great, managed to recover my ebike and carry out an annual service.

Company replied

Rated 5 out of 5 stars
Verified

A first rate service of 2 bikes plus informed advice for improving future performance of bikes

Company replied

Rated 5 out of 5 stars
Verified

Amazing service every time. I can't stop riding my bikes as they are now such a pleasure to ride.

Company replied

Rated 5 out of 5 stars
Verified

Fantastic professional customer service. I would highly recommend Chris to anyone who has any issues with their bike.

Company replied

Rated 5 out of 5 stars
Verified

Great service, reasonable price and a very nice guy as well. No complaints and would use again.

Company replied

Rated 5 out of 5 stars
Verified

Spent time to make sure bike was 100% Pride in his work and very knowledgeable

Company replied

Rated 5 out of 5 stars
Verified

Chris knows what he is doing and I trust him with my bike.

Company replied

Rated 5 out of 5 stars
Verified

Christopher solved my battery problem professionally and promptly. Would definitely recommend

Company replied

We perform checks on reviews


Company details

  1. Bicycle Repair Shop

Written by the company

On demand, convenient, mobile bicycle and e-bike maintenance & repair. A fully-equipped bicycle workshop in the back of a van. No more waiting weeks for repairs or juggling trips to a shop. Instead, I bring my premium service directly to you. A Cytech Master Technician with a decade of professional mechanic experience capable of completing all your bike related needs⏤from puncture repair to suspension servicing, gear adjustments to custom wheel builds and everything in-between. Based in Reading⏤servicing, upgrading and tuning bikes in Berkshire, Oxfordshire and Hampshire.


Contact info

4.8

Excellent

TrustScore 5 out of 5

61 reviews

5-star
4-star
3-star
2-star
1-star


Rated 5 out of 5 stars
Verified

Two bikes serviced

Christopher is a great communicator. A precise, thoughtful and skilful technician. Made the whole process accessible to a non-specialist bike rider.

October 8, 2025
BikeTune logo

Reply from BikeTune

Thank you for the thoughtful review. I’m really pleased you found the process clear and approachable. It’s always my aim to make bike care straightforward and professional.
Christopher

Advertisement
Rated 5 out of 5 stars
Redirected

eMTB annual service

Christopher recently carried out an annual service on my eMTB. His attention to detail and the quality of his workmanship is unparalleled. Despite having an issue (not his fault) Christopher went out of his way to ensure my bike was ready for the weekend ride out.

October 10, 2025
Unprompted review
BikeTune logo

Reply from BikeTune

Thank you for the kind words. I really appreciate your understanding and was happy to make sure everything was ready in time for your ride. Great to hear you’re pleased with the service and results.

Christopher

Rated 5 out of 5 stars
Verified

Service to your door

Timely arrival. Very pleased with service and explanation of what had been done. Good communication regarding booking. Real bonus with having bike technician come to house. Definitely recommend.

October 10, 2025
BikeTune logo

Reply from BikeTune

Thank you for the review. I’m really pleased you were happy with the service and communication. The convenience of coming to you is what BikeTune’s all about.
Christopher

Rated 5 out of 5 stars
Verified

I will only use Biketune to look after my bike

Chris makes sure that I get the best out of my bike and that everything is working correctly. He gives me confidence to use it.

September 23, 2025
BikeTune logo

Reply from BikeTune

Thank you for the great review. It’s always a pleasure to keep your bike performing at its best and to know you’re riding with confidence.

Christopher

Rated 5 out of 5 stars
Verified

Excellent service

October 1, 2025
BikeTune logo

Reply from BikeTune

Thank you for the review. I really appreciate the feedback and your support.

Christopher

Advertisement
Rated 5 out of 5 stars
Verified

Quality brake fluid change.

Excellent service - replaced my brake fluid, and amused my son at the same time. Many thanks.

September 17, 2025
BikeTune logo

Reply from BikeTune

Thanks for the kind words! Glad we got your brakes sorted — and it was a pleasure having a helper watching on. A privilege to keep a neighbour's bike running smoothly.
Best,
Christopher

Rated 5 out of 5 stars
Verified

A very thorough service of my ebike

A very thorough service of my ebike. Very friendly and helpful.

September 15, 2025
BikeTune logo

Reply from BikeTune

Thank you for your kind words! I’m really pleased you found the service thorough and helpful. Enjoy your rides.

Christopher

Rated 5 out of 5 stars
Verified

Service

Came on time, good service done ,
Good result.Good price.

September 5, 2025
BikeTune logo

Reply from BikeTune

Thank you for your review! I’m glad you’re happy with the service, results, and price. Always here to help keep your bike in top shape.

Christopher

Rated 5 out of 5 stars
Verified

Chris is super knowledgeable and fixed…

Chris is super knowledgeable and fixed a variety of issues on several bikes for me, including suspension service.
Excellent service - great value and highly recommend.

September 16, 2025
BikeTune logo

Reply from BikeTune

Thanks for the review. It was a pleasure working on your bikes and carrying out the suspension service. I appreciate the recommendation and your support.

Christopher

Advertisement
Rated 5 out of 5 stars
Redirected

Incredbile service

Chris was excellent in communication and thoroughly prepared with all the parts necessary for a mobile business.
My bike is running so well now that it has questioned whether I actually need a new bike and cant remember the last time it ever ran this well. Brilliant, will absolutely be using Chris again

September 15, 2025
Unprompted review
BikeTune logo

Reply from BikeTune

Thanks for the kind review. Great to hear the bike is performing so well — always satisfying to bring it back to its best. I really appreciate the feedback and look forward to helping again.

Christopher

Rated 5 out of 5 stars
Verified

Bike is like new

Chris did a great job servicing my 10 year old road bike. He did a really thorough job cleaning all the components and it came out of the back of his van really looking like a new bike.

September 2, 2025
BikeTune logo

Reply from BikeTune

Thanks for the review. It was a pleasure to give your road bike the attention it deserved and get everything cleaned and serviced so it’s running like new again.

Christopher

Rated 5 out of 5 stars
Verified

Great Experience

Spent time to make sure bike was 100%
Pride in his work and very knowledgeable

August 26, 2025
BikeTune logo

Reply from BikeTune

Thanks for the feedback. I always aim to deliver a thorough job and it’s great to know that came across.

Christopher

Rated 5 out of 5 stars
Verified

Great company and mechanic

Great company and mechanic. Very flexible in where we had to meet due to circumstances. Used this company as recommended by other dealership. I will recommending to others. Good communication, prior to, and day of service.

September 2, 2025
BikeTune logo

Reply from BikeTune

Thanks for the review. I’m really pleased you were happy with the service and communication. I appreciate the recommendation and your support.

Christopher

Advertisement
Rated 5 out of 5 stars
Verified

Christopher Marshall / Bike Tune…

Christopher Marshall / Bike Tune serviced my Rise & Müller electric bike. Cured the noisy disk brakes and spent a good hour going over the bike. Checking the security of the bolts and the correct functioning of the Enviolo gear / drive system. Very pleased.

August 12, 2025
BikeTune logo

Reply from BikeTune

Thanks for the review. It was a pleasure to work on your Riese & Müller and make sure everything was running quietly and smoothly. Always good to give an e-bike a thorough check over.

Christopher

Rated 5 out of 5 stars
Verified

Found this company on line

Found this company on line, arrived on time and after discussing / assessing the issue with the motor hub of my ebike’s front wheel went to work straight away.
Within 40 minutes bike back with me as good as new. Chris has saved me hundreds of pounds had he not been able to repair this problem. His charge was a snip. If you have a bike problem then this is definitely the man to go to, would definitely recommend.
Chris, thank you very much.
William

August 2, 2025
BikeTune logo

Reply from BikeTune

Thanks for the detailed review, William. I’m glad we could get the motor hub issue sorted quickly and save you the cost of a replacement. Always satisfying to get a bike running smoothly again. I appreciate the recommendation.

Christopher

Advertisement
Rated 5 out of 5 stars
Verified

Bike fix

Very quick response, excellent service.

July 24, 2025
BikeTune logo

Reply from BikeTune

Thanks for the review. I always aim to respond quickly and keep the service to a high standard. I appreciate the feedback.

Christopher

Rated 5 out of 5 stars

Fast, Friendly, and Professional

We had Chris come out to our home in Tilehurst for a bike service and couldn’t be happier.

He was super friendly, arrived right on time, and completed a full standard servicing in just 1 hour 20 minutes. Chris walked me through each step, answered all our questions, and clearly knows his stuff. Their mobile workshop setup is impressively well-equipped, and the price felt very fair for the convenience of an on-site service.

If you work from home or struggle to get your bike to a shop, BikeTune is absolutely ideal. I have full confidence that, should any repairs ever be needed, Chris will respond quickly and sort it out efficiently. We’ve already set a personal reminder to book with BikeTune again this time next year! Highly recommended.

August 5, 2025
Unprompted review
BikeTune logo

Reply from BikeTune

Thanks so much for the detailed review. It was great to carry out the service and talk you through everything along the way. I’m really pleased you found the mobile setup convenient — that’s exactly what BikeTune is here for. I appreciate the recommendation and look forward to seeing you again next year.

Christopher

Rated 5 out of 5 stars
Verified

Emergency bike fix

Christopher came to fix and service my son’s broken bicycle, he was punctual and did a great job. What a brilliant service to have available, rather than having to get a bicycle to a workshop

July 17, 2025
BikeTune logo

Reply from BikeTune

Thanks for the kind review. It was a pleasure to get your son’s bike sorted. I’m really glad the convenience of the mobile service worked well for you — it’s exactly why I do it this way.

Christopher

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look