Bike Bros. Reviews 20

From the moment I walked in, the team at Bike Bros delivered top-tier service with genuine enthusiasm. They didn’t just fix my bike—they treated it like a race machine prepping for Ironman. Fast turnaround, clear communication, and zero upselling
Whether you’re a weekend warrior or chasing Ironman glory, this shop gets it. Highly recommended for anyone who wants their ride treated with care and a bit of triathlon-savvy flair.

What can I say. Absolute sound bunch of guys.

Used them to help me decide, purchase all the components, build and install for my new downhill bike

Outstanding customer service from start to finish. Always wanting to help and go the extra mile to make sure I was getting exactly what I was after and at a great deal aswell.

Can’t wait to carry on using bike bros for the future.

Thanks again to all the team

I have used Bike Bros before but this time they completely ripped me off. Yousif showed us the Tenways e-bike and extolled its features and specifically told us of the ability to track it when stolen so we ordered one. Collected and then had problems with registration and when we eventually got the app to work we discover this feature was not on the bicycle. We were totally misled and ordered the wrong bicycle. Avoid!

so friendly and chatty, made some minor adjustments to my bike so the chain wouldn’t fall off as often. 10/10, will go back.

Excellent service, shipped on-line but had excellent and quick service and responses to queries, would highly recommend.

Fantastic service purchasing a rear shock from these guys. Couldn’t be more helpful with the purchase and advice, will definitely return

I bought a bit of old stock from Yousif, fantastic service, very friendly and amazing price!

I have several bikes, and bike bros service and repair them all to a great standard, they are all running like new. These team of people are real enthusiastic about bikes and customers. Right from the the MD, to the manager Chris, and Tom is a fantastic mechanic. If I have a problem with a bike between services they always pull out all the stops to help. Keep up the great service guys and thanks for everything.

Got told about bike bros as needed to get my bike sorted for work as the bottom bracket completely broke on me and so took it to them in the morning and thought it would be at least a couple of days to get it back and got messaged the same day saying it had been fixed. They did amazing work on my bike in such a short period I'm truly astonished at how good they were and will be going back in the future for all my repairs I can't do myself and thanks Harry for fixing my bike. 👍

Bike Bros were recommended and they certainly didn't disappoint....
Brilliant customer service and professional staff
Updated all the way and kept informed of costs and time scales
Will certainly use again and highly recommend
Thank you

These guys have the exact right attitude imo and nothing is too much trouble. Their mechanics are excellent and rapid. I am really impressed.

I've been visiting Bike Bros. for over a year now. I find their service to be extremely responsive and the staff knowledgeable and friendly. I have been involved with bikes for many years and a good bike shop is hard to find. This is one is worth trusting with both expensive equipment and your more run around cycles (they've looked at both for me!). Thanks to all!

Brilliant..Guildford. really helpful, at at a price point that made Halfords blush.

The staff do know their stuff. I have been doing my own mechanics for 20 yrs or so... but its really good to know these guys are solid when I go to get new bits And they have gone that extra yard to help me with stuck bits ..I can only speak for the Guildford branch.

Great team of people. Passionate about bikes and providing knowledge, expertise and friendly service.

Competitively priced, trustworthy and reliable. What more could you want?

An amazing bike shop with great people. Really helpful with any bike problem and always have your best interests at heart.
Would highly recommend. Would never go anywhere else.

Urgently needed Shimano BR-MT520 brake caliper, as most sites said you had to pre order.
There site said in stock, but just needed to know for definite before ordering on line.
Fantastic member of staff on the phone said they would double check, and had the last one in there hands as we spoke, and advised me about the courier they used. My order arrived the very next day and bang on time, nicely packaged and most importantly in one piece.
Pros: helpful staff, prices, availability, offers and delivery methods used. Would highly recommend 5/5

Friendliest staff, best vibes and exceptional service. If you’re looking for a bike or work done in Guildford don’t go anywhere else. Yousif, Ethan and Chris are the goats

A great team! I couldn’t believe how quickly my bike was attended to. The great thing here is it’s a personal service just like the bike shops of yesteryear! If you need a bike serviced, upgraded or even a new bike, I highly recommend you pay the team a visit asap!

My bike had a split frame returned it to Bike Bros frame replaced involving complete strip down of all components and refitting same i am most impressed with the efficient and competent service offered now back on the road thanks to all the team at Bike Bros !.

Very satisfied with the service, I would recommend it to anyone who needs their bike fixed. The workers were very friendly and did a good job fixing my bike.