Bigin by Zoho CRM Reviews 1,223

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the platform's intuitive design and user-friendliness, noting its straightforward setup and ease of navigation. People appreciate its ability to simplify complex processes, making it accessible even to those with limited technical expertise. The CRM's customizability and comprehensive features, including seamless integration with other apps, are also highly valued. Consumers highlight the positive impact on sales process organization, lead tracking, and overall workflow management. Reviewers find the pricing to be reasonable, especially for small businesses and startups. The customer service receives accolades for its responsiveness and helpfulness. The mobile app is frequently mentioned as a valuable asset for staying connected and managing tasks on the go.

Based on these reviews

Rated 5 out of 5 stars

very intuitive and easy to use. Bigin offers what a small company or organisation needs. Basic inputs with some great futures like workflow automation, forms and many others. Most important, the pri... See more

Rated 5 out of 5 stars

Small Business owners who need a CRM to keep up with their contacts, pipelines, and projects, this is exactly what you are looking for. Bigin has an easy-to-use interface and great customer support.

Rated 5 out of 5 stars

Bigin by Zoho Is The Best CRM For MSME's/SME's. I found the switch from using a competitor CRM to Bigin very easily and intuitive. Its a highly customisable and powerful CRM with great value for money... See more

Rated 5 out of 5 stars

I'm two weeks into my testing of Bigin and I'm impressed with the ease of use so far. The platform is intuitive and will be a great fit for the start-up phase of my service business. More impressive... See more

Rated 4 out of 5 stars

I've used a lot of CRMs at different times and now it's a fast moving (ai enhanced) landscape with more and more complexity. There's a lot out there. For me Bigin was better than expected and... See more

Rated 5 out of 5 stars

Fantastic customizable CRM for SME's I use this across 3 different businesses in 3 different ways and all of them have been easy to set up and are providing real value to the businesses. Stupor when n... See more

Rated 4 out of 5 stars

Bigin is not as sophisticated as Zoho but could be something that may work for what my company needs. A CRM that can keep track of clients with mass or individual emails. We don't need to track sales... See more

Rated 5 out of 5 stars

Zoho Bigin has been a game-changer for me. It’s incredibly easy to set up and use — everything is laid out step by step, making the whole process smooth, even if you're not tech-savvy. The interf... See more

Rated 5 out of 5 stars

The Bigin CRM tool is very easy to use. It helps me to stay focused and organized on my leads, pipeline and customers. The email integration is a fantastic to track your engagements with customers and... See more

Rated 4 out of 5 stars

I've been going back and forth between testing Zoho CRM and Bigin. As an insurance broker, I'm leaning towards Bigin for it's ease of use, cost and included features.

Rated 5 out of 5 stars

My experienced with Bigin was great. It had a lot of the features I was looking for, with simple setup.

Rated 5 out of 5 stars

Unlike Google Forms, You Can CUSTOMIZE your WEBFORM with Bigin By Zoho CRM, you can even rehaul an entire form, also the background, Join Us!

Rated 5 out of 5 stars

Bigin is easy to use, very intuitive. I like things a bit more simple and not so complicated. I find myself addicted to it already. You don't need to comb through manuals and read. I am using this for... See more

Rated 5 out of 5 stars

The pricing is the best. For new startups it is vital to keep track of VC fund leads, Sales leads, and we have selected Bigin, after checking out countless CRM systems. Bigin really supports startups... See more

Rated 5 out of 5 stars

I really appreciate how Zoho Bigin has been designed with a user-centric mindset. It’s convenient to use, easy to configure, and simple to manage data. I’ve tried many CRMs, but this one stands out as... See more

Rated 5 out of 5 stars

A great CRM with a really easy interface. I use Salesforce for my day job but have been quite impressed with the functionality and offering by Zoho. I am currently using Bigin to help startup my siste... See more

Rated 5 out of 5 stars

I had a very good experience with bigin as in first it was little confusing for me and my team as we were using first time CRM but their team was supporting in the demo and now we are happily using it... See more

Rated 5 out of 5 stars

Bigin by Zoho is a straightforward, no-frills CRM that’s kept our small organisation’s pipeline organised without the usual faff. Setup was quick, the interface is clear, and the mobile app means we n... See more

Rated 5 out of 5 stars

Bigin by Zoho CRM is so simplified. I'm using it for my clients (especially clients who aren't so tech savvy) and they're loving it. Thanks for the simplicity.

Rated 5 out of 5 stars

I was looking for a better alternative for a CRM that was straightforward and user friendly for my small, startup business. Additionally, I was frustrated by some CRMs that claim to help small busines... See more

Rated 5 out of 5 stars

It's much easier than ZOHO or other large complicated crms for the big companies. I've found all necessary functions there and could adjust it to my needs by my own.

Rated 5 out of 5 stars

Trial has been great and support seems knowledgeable. Works great for our small biz and hoping to switch to full Zoho CRM after we expand

Rated 5 out of 5 stars

Absolutely revolutionary CRM technology. Zoho has out done themselves once again. I started with Bigin as I am in a start up. Bigin has provided us with sophisticated but simple ways to capture a... See more

Rated 5 out of 5 stars

Bigin by Zoho CRM is fantastic! I've tested many different CRMs and was usually completely overwhelmed by their scope and features. Bigin is clear, quick to set up, and extremely easy to use. I've fin... See more

Rated 4 out of 5 stars

Bigin is revolutionary. We were looking ofr a simplistic yet powerful CRM and stunbled on Bigin from Zoho. The support is truly amazing and guided us with all our questions till we were sure it was ri... See more

Rated 5 out of 5 stars

1. Intuitive User Interface The platform is extremely easy to navigate, even for users who aren’t particularly tech-savvy. The dashboard is clean and customizable, allowing you... See more

Rated 5 out of 5 stars

Niko's Play House in Trinity Florida has been using Bigin by Zoho CRM since it opened and the ease of use as well as the efficiency added has been amazing. Thank you Bigin!

Rated 5 out of 5 stars

Bigin has been a game-changer for our small business. The setup was fast, the interface is clean and intuitive, and we were able to start managing our sales pipeline right away—no long training... See more

Rated 5 out of 5 stars

Bigin CRM has helped me get ahead of my schedule with features where I have been able to connect with the right people as a result all my leads are at one place now. I am able to filter and deliver th... See more

Rated 5 out of 5 stars

Bigin CRM is a fantastic tool for our small business! It’s easy to set up, straightforward, and user-friendly, with plenty of options to customize. Adding data is a breeze, and the Gmail integration... See more

Rated 5 out of 5 stars

We’ve been using Bigin CRM at North Nepal Travel & Trek and it’s been really helpful for managing our client inquiries and follow-ups. The system is simple to use, keeps all our communication organize... See more

Rated 5 out of 5 stars

Bigin is excellent for my small business. I was new to selling and my sales process was disorganized. I was trying to use a spreadsheet and it just wasn't working. When I started on Bigin, I could sca... See more

Rated 5 out of 5 stars

It's simple, intuitive, and does exactly what I need without overwhelming me with features I don’t use. The mobile app is a big plus, and automation saves me hours every week. Highly recommend for any... See more

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Company details

  1. CRM Provider
  2. Software Vendor

Written by the company

Bigin by Zoho CRM is a simplified customer relationship management (CRM) software designed specifically for small businesses, startups and teams! Trusted by 20,000+ businesses, Bigin helps small businesses unify all customer-facing operations— marketing, sales, onboarding, delivery, and support to help manage customer relationships effectively.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Hasn’t replied to negative reviews


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Rated 4 out of 5 stars

Bigin is such a great option for…

Bigin is such a great option for smaller business who wish to take control of their business in a simple way. Integration options with WordPress and WooCommerce is another great benefit for the small business owner

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

Zoho Bigin is DOPE!

Zoho Bigin is great, we started on Zoho back in 2015 and tried other apps in between but nothing compares to the simplicity for a small and growing team.

Dope Coffee is proudly powered by Zoho!

October 13, 2025
Unprompted review
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Rated 5 out of 5 stars

I'm two weeks into my testing of Bigin…

I'm two weeks into my testing of Bigin and I'm impressed with the ease of use so far. The platform is intuitive and will be a great fit for the start-up phase of my service business. More impressive is the multitude of apps available in the Zoho universe to tie into my CRM and as I grow, I anticipate being able easily transition into more robust applications. Looking forward to seeing the capabilities.

October 2, 2025
Unprompted review
Rated 5 out of 5 stars

A great CRM with a really easy interface.

A great CRM with a really easy interface. I use Salesforce for my day job but have been quite impressed with the functionality and offering by Zoho. I am currently using Bigin to help startup my sister company.

October 1, 2025
Unprompted review
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Rated 5 out of 5 stars

Bigin by Zoho Is The Best CRM For…

Bigin by Zoho Is The Best CRM For MSME's/SME's. I found the switch from using a competitor CRM to Bigin very easily and intuitive. Its a highly customisable and powerful CRM with great value for money. Highly Recommended.

October 8, 2025
Unprompted review
Rated 5 out of 5 stars

CRM for Small Business

Small Business owners who need a CRM to keep up with their contacts, pipelines, and projects, this is exactly what you are looking for. Bigin has an easy-to-use interface and great customer support.

October 7, 2025
Unprompted review
Rated 5 out of 5 stars

The pricing is the best

The pricing is the best. For new startups it is vital to keep track of VC fund leads, Sales leads, and we have selected Bigin, after checking out countless CRM systems. Bigin really supports startups and the interface is so clean and easy to use, that we have migrated our lead tracking from Clickup/

October 7, 2025
Unprompted review
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Rated 5 out of 5 stars

very intuitive and easy to use + CHEAP !!

very intuitive and easy to use. Bigin offers what a small company or organisation needs. Basic inputs with some great futures like workflow automation, forms and many others.
Most important, the price is very competitive ! So even if you are a nonprofit org, with limited budget. Bigin is for you !

September 15, 2025
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Rated 5 out of 5 stars

important tool for SMEs

We’ve been using Bigin CRM at North Nepal Travel & Trek and it’s been really helpful for managing our client inquiries and follow-ups. The system is simple to use, keeps all our communication organized, and saves us time. As a travel company handling customized trips in Nepal, Bhutan, and Tibet, we need to stay connected with travelers at every step—and Bigin makes that easy. Great tool for small businesses like ours.

September 1, 2025
Unprompted review

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