Avada Commerce Reviews 3,486

TrustScore 5 out of 5

5.0

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the app for its user-friendliness and comprehensive functions, which effectively meet their business needs. People also appreciate the company's website, finding it easy to navigate and reliable. The service provided is highly regarded, with many consumers highlighting its usefulness and efficiency in supporting their business operations. The company's customer service receives exceptional feedback, with reviewers frequently mentioning the quick and helpful response times. Consumers appreciate the support team's professionalism, patience, and dedication to resolving issues promptly. Many reviewers specifically commend individual team members for their outstanding assistance, noting their kindness, attentiveness, and ability to provide clear and effective solutions.

Based on these reviews

Rated 5 out of 5 stars

I had an amazing experience thanks to Iris and her wonderful team! From start to finish, everything was handled with such care, professionalism, and kindness. Iris went above and beyond to make sure e... See more

Rated 5 out of 5 stars

I am so impressed by this app and the customer service is truly exceptional! Audrey helped me with all my concerns and the best news is that more features have become available for the package that I... See more

Rated 5 out of 5 stars

They have an app for a Shopify site that takes reviews and sends emails to customers to remind them to review. It works perfectly for my needs for my business, and works super well! I had a question o... See more

Rated 5 out of 5 stars

App works brilliantly and does everything our business needs. Special shoutout to Jade who is amazing! She is always so quick to help and provide support, nothing is too much trouble! Cannot fault her... See more

Rated 5 out of 5 stars

Felicity was fantastic help. I asked her so many questions and she answered every single one clearly with supporting documents. She was amazing. Thanks Felicity. 😊

Rated 5 out of 5 stars

Jasmine was very helpful. Answered my questions and solved my problem within minutes. One of the best customer services I have encountered.

Rated 5 out of 5 stars

I'm setting up a new site on Shopify and the support has been great even if I'm using the free plan. A special thanks to Kevin for his availability on helping me with the first steps

Rated 5 out of 5 stars

Great customer support. Fast and on point, solved an issue I had in the app in like 10 second. Everything looks great. 🙏

Rated 5 out of 5 stars

support is quick, efficient and friendly - and helped us quickly figure out what we were doing wrong with our reviews app!

Rated 5 out of 5 stars

They have an app on Shopify super useful, and every time I have some questions or changes I want to make, they are always super fast and helpful!

Rated 5 out of 5 stars

The App is simple to use, but anything you can't figure out is immediately and efficiently resolved by the support staff. Alyssa was my point of contact, was professional, courteous, and quickly resol... See more

Rated 5 out of 5 stars

I was struggling on something on the app and jade and felicity were a good help on the support !! thanks to them !! :))

Rated 5 out of 5 stars

i use a shopify app called AOV.ai Bundle It has all the feature i need, support helped set it up with instant answers. And its all free amazing..

Rated 5 out of 5 stars

The Joy Subscription team has been very informative and helpful with the setup of their app. I have had a lot of questions and they are always happy to help. I especially like Julie, who helped me wit... See more

Rated 5 out of 5 stars

I just want to take a moment to appreciate Christian from the Avada support team. He’s honestly one of the best support people I’ve ever interacted with. Every time I had a question or got stuck,... See more

Rated 5 out of 5 stars

Great app and customer service! The whole team was so helpful and resolved all issues I had setting it up. the app offers great features! very happy overall.

Rated 5 out of 5 stars

i got good customer assistance from Macy for aov.ai on shopify they helped me with my cart settings and all.

Rated 5 out of 5 stars

Dana was fantastic and provided all the support i needed, fixing issues which i faced and even remotely rectified and changed minor changes in my design. excellent service.

Rated 5 out of 5 stars
Verified

Quick, honest, and incredibly useful. I cannot describe how much this has helped my teeny tiny business. And the fact that all of this is free is just [chef's kiss]. I had an issue come up with the de... See more

Rated 5 out of 5 stars

The support was incredible. I had Annie and she was able to handle everything I needed help with. It was also really quick. I had one issue where theme code needed to be edited and after I shared acce... See more

Rated 5 out of 5 stars

they have really nice customer service, im actually shocked that the service is free. will be using the same bundle app to all my future stores

Rated 5 out of 5 stars

the best seo app on shopify I've seen believe me i looked through a lot of apps and this was the best one and the worker tiana is sweeet show her some love hope this helps

Rated 5 out of 5 stars

Thank you so much, Felicity, for always helping me with everything! Your support is amazing, and thanks to you I’ve been able to manage this application from the very beginning.

Rated 5 out of 5 stars

I would like to give 10 stars! A big thank you to team member Tiffany, who assisted me from start to finish. She was incredibly fast and efficient, and even shared helpful screenshots that made every... See more

Rated 5 out of 5 stars

I was assisted by Susan and she was extremely helpful and efficient. The support here is fast and the operator was friendly and eager to solve the issue I had. Highly recommend the app!

Rated 5 out of 5 stars

Felicity and Mark are real assets for this company, helped me with a custom solution for the reviews redirect. Thank you team!

Rated 5 out of 5 stars

I have used it first of all it's free you don't have to pay any cent and their support is amazing they fix bug immediately. There are many other paid cart apps that provide same features but this... See more

Rated 5 out of 5 stars

Very helpful, prompt support, very active support Team, especially Sonny who helped to resolve my issues and guided me.

Rated 5 out of 5 stars

I want to personally thank Tyffanie for her incredible support. She’s super kind, patient, and really listens to your needs. She helped me solve my issue quickly and made the whole experience smo... See more

Rated 5 out of 5 stars

so helpfull costumer service is top especially susan she is so helpful and can monitor you to solve each problem you are facing

Rated 5 out of 5 stars

I love this company's apps. They are usually free, which is a big help for start-ups, and their support team is always happy to help. I recommend them to everyone! This time, Abby helped me. She list... See more

Rated 5 out of 5 stars

I had an issue with my Shopify theme where product ratings were not showing correctly on the collection page. I reached out to Avada support, and Jennie assisted me right away. She quickly identifie... See more

Rated 5 out of 5 stars

A very convenient tool. Its functions are quite in line with the marketing strategy of the store, and communication with customers is relatively fast.

Rated 5 out of 5 stars

This review is for their shopify store app, AOV.ai which was made for product bundles. I swear I have tried 20 different bundle apps for my store. All of them were very limited or to get the features... See more

Rated 5 out of 5 stars

We've been using a Shopify website for a long time, and it's a very complex e-commerce site. We discovered Aov a few years ago, and their marketing and other related practices are very successful. How... See more

Rated 5 out of 5 stars

I had a fantastic experience with the Avada app. Their customer service truly went above and beyond to assist me. I needed a blog widget installed, and the agent, Lang, was incredibly helpful and effi... See more

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Company details

  1. Direct Mail Advertising
  2. CRM Provider
  3. Internet Marketing Service
  4. Marketing Consultant
  5. Software Company

Written by the company

Avada Commerce is a dedicated leading app builder for Shopify where you can find any e-commerce solutions for your online business with great support and officially qualified module quality


Contact info

5.0

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews


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Rated 5 out of 5 stars

Best Suppurt

The app is perfect for use. Thanks to the excellent support team: especially with Susan, requirements are implemented immediately, no waiting times. Susan took a lot of time for me and explained everything to me in detail. which I may have set incorrectly.
best thanks to everyone

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

Surprise

Surprisingly, it's free and eligible with Shopify Basic version. In addition, the service is pretty well as you can find the support immediately through online chat. Good Job!

October 15, 2025
Unprompted review
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Rated 5 out of 5 stars

They are genuinely one of the best apps…

They are genuinely one of the best apps in Shopify. You always find someone to help you through chat momentarily. You don't talk to an AI but to real people. Today I was on a chat with Pamela on the 10th second when I asked my question. She investigated quickly and came back with the solution. And this is not the first time that I have experienced this. Aveda provides valuable service and impeccable customer service.

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

I’m very happy with the excellent…

I’m very happy with the excellent customer service from Avada Commerce! Their team was quick to respond, and Jade in particular was incredibly helpful and professional. She resolved my query promptly and made the whole experience smooth and stress-free. Highly recommend Avada for their great support and reliable service!

October 14, 2025
Unprompted review
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Rated 5 out of 5 stars

Great app with quick and helpful support

Overall, the app is amazing not just for handling different problems but also to check the website for things that need adjustment.

When I had a question, I was met with quick, competent, and friendly support. Everything was resolved smoothly and without any issues. Huge thanks to Penelope for her amazing help!

October 14, 2025
Unprompted review
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Rated 5 out of 5 stars

Great Support and Powerful Tool!

Great Support and Powerful Tool!

I had a fantastic experience using the Avada SEO Image Optimizer for my store. The app works exactly as promised—easy to use and made a noticeable difference in image load speed and SEO performance.

A special shoutout to Nim, who provided outstanding support throughout the process. Nim was professional, responsive, and incredibly helpful in resolving my questions quickly and effectively. It's rare to find both a solid product and such excellent customer service. Highly recommend!

October 14, 2025
Unprompted review
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Rated 5 out of 5 stars

Great experience

Great experience working with the team! Nim, Viola, Brian, Tobias, Lang, and Andrew were all super helpful and easy to communicate with. Highly recommend!

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

Air Product Review on shopify

I am using air product review from avada and this app is very useful, free and easy.
And there support team is also very helpful and responsive.
Happy to use this app.
Great work!

October 12, 2025
Unprompted review

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