Beyond PEV Reviews 302

1 Star Review for Beyond PEV – Order #66111

Absolutely terrible experience from start to finish. We ordered an RfN Rally Pro 2026 motorbike from Beyond PEV after the website stated it was in stock with 1–2 days delivery. After a week with no communication whatsoever, we called customer service and were met with excuses — apparently, the delay was the manufacturer’s fault.

After several follow-ups and unanswered emails, Peter from Beyond PEV finally admitted he had no idea when the bike would be available but said he might know more in two weeks’ time. We told him that wasn’t acceptable and that we’d cancel the order if he couldn’t provide a delivery date. Only then did he offer alternative products, admitting he couldn’t actually get the bike we’d ordered — even though the money had already been taken.

We requested a refund, and Peter promised it would be processed within three days. Over a week later, still nothing. When we chased again, he tried to blame Shopify, saying the delay was out of his control. After contacting Shopify ourselves, we discovered that Beyond PEV was responsible for processing the refund, not Shopify. Once we confronted Peter with this, the refund magically appeared the same day — meaning they’d been holding our money for over three weeks.

The customer service was awful, communication was non-existent, and the excuses were endless. Do not use this company. They take your money immediately, provide no updates, and only act when pressured.

Really disappointed in you guys i ordered a simple product lats week you guys said 1-2 days shipping its now a whole week wont recommend you guys to my worst enemy 😠

I have seen this item on a couple of websites and you are alot cheaper, bought it online and was available for collection within a couple hours. The guy helped us take the item.to the car very friendly and helpful.staff

Took so long time.Package was open when I got it!

Been 3 weeks and the item still hasn’t turned up.

Was present for my sons birthday had to buy else where in the end so if / when it turns up will be returning.

Delivery was later then expected but all round grate service I emailed about my order and got a speedy reply will order again

Awful customer service, also takes forever to get a refund when they can’t supply stock.

Awful customer service and they really don’t give a toss. I’ve been told that they will call me Monday. Watch this space…. Better not hold my breath contacted them enough and they really are useless and unhelpful. I’ve waited ages for a bike that turns up not as advertised and incomplete. Would strongly advise you to take business to somewhere that’s wants custom.

Despite some complications with the delivery, everything went smoothly in the end, and the scooter has worked perfectly thus far.

Excellent from start to finish when purchasing a talaria sting r

Excellent service

Great communication, answered all my question promptly. Asked for Saturday delivery for Saturday due to a Birthday they managed to get it too me on the Thursday. Arrived safely

Had no problem getting it delivered
My grandson is over the moon
Thank you

Absolutely dreadful experience. The order took an unreasonably long time to dispatch, and when it finally arrived, they had sent the wrong (and cheaper) charger. I was charged for delivery despite the issues, and to make matters worse, the item I originally ordered wasn’t even in stock. Customer service was extremely unhelpful throughout. I’ve since reported the matter to the Financial Ombudsman.

Poor service first didn't buy product they call me and ask trust our company we are laying give as booking charge 1000 and rest of payment done on delivery at your door steps. Apart from that I have paid and next day one person call me directly ask kuchmbe satara Highway pr hu aapki gadi lock charges pay karo 90 mins me delivery krta hu first they always call you on whatsapp calling I don't know
Mene usko bola bhi satara se 90 mins me aeroplane se bhj aayega to bhi delivery nhi hogi. After that I'm ask for refund
To mhuje bolte hai aapko credit card se pay krta hu me mhuje bol raha hai credit card number put karo mobile number put karo otp deta hu bhai kiska credit card hai fraud hai bhai. Upar se piche banda hai gali deta rahta hu customer ko jo bhi baat kr raha ho
Very bad and fraud laga bhai mhuje to
Ki aap phele bolte ho trust karo India se hi hu bhai bhai bolte ho uska hi chutiya cut krte ho
Mhuje bola tha ki me aapka 1000 lekr banglow thodi bana luga or aap delivery k baad payment nhi kiye to aap rich thodi ho jayoge aesi badi baate krta hai bhai log
And jb bhi booking payment karoge every time they give you new person individually scanner barcode.
Return krte time ye hai aesa hai vesa hai
Bhai aapne to 1000 return nhi kiya kya pata aap hi banglow bana rahe ho aese 1000 lekr sb se.

You replied to queries promptly

After purchasing the speedbox 3.4 chip for my yamaha wabash I received the usual conformation email, and then nothing. After a few days I contacted Beyond PEV by the email link, regarding the estimated delivery. No response. I then called the helpline, several times, and was met with the response that 'I am working remotely, I'll contact my team and get STRAIGHT back to you". Needless to say my call/email was not responded to. After 10 days or so I received the email saying that my product was on its way. A little customer care with what was happening with my order would have been appreciated. Else wise the customer can get anxious on what is happening with their order. Not replying to phone calls after saying that you would is pretty poor in my book, even if it is to report that there is nothing to report!

Delivered as promised.

Excellent service great customer service