Bedroomfurniturediscounts Reviews 2,703

This has been, without question, the worst purchasing experience of my life.

I ordered a $3,338 bedroom set from Bedroom Furniture Discounts (fulfilled by Emma Mason). When the furniture was delivered, black mold was discovered inside the wood, exposed when a bed slat broke during assembly. The delivery crew immediately advised me to refuse the delivery, which I did. The furniture never entered my home. I documented everything with photos.

Since then, I’ve made 10 phone calls trying to get a full refund for a hazardous, contaminated product that I never accepted. Instead of taking responsibility, this company has:

Refused to refund me

Offered no explanation for how mold ended up inside the wood

Refused to disclose how materials are stored or inspected

Tried to force me to accept a replacement without any assurance it would be mold-free

When I demanded a full refund, they told me they would deduct a 30% fee plus shipping and handling per their "policy." Apparently, there’s a policy for penalizing customers—but no policy against sending mold-infested furniture into people’s homes.

Let that sink in.

They are selling defective, possibly dangerous products, and then punishing the customer for their own failure.

Do not trust this company with your home, your health, or your money.
If you value basic safety, clean air, or ethical business practices, go anywhere else.

Beware—this company is a scam. They will send you broken furniture and then hit you with over $700 in shipping fees if you refuse delivery of their damaged goods. When you show them clear photos of cracks, they’ll dismiss it, claiming the furniture isn’t broken. Even if the cracks are sharp enough to cut, they’ll insist it’s “normal for stone,” waving around a laughable brochure (which looks like it was made by a 5th grader) as “proof.” This is all part of their con. Don’t waste your money on this dishonest business. Avoid at all costs!

Sydney on chat was amazing. Answered all my questions quickly. I'll be interested to see if all ships ok without damage and arrives on time. But she was great!

Greg helped me resolve my issue quickly and was very responsive! Great customer service.

Sean did a great job helping us get our order fixed after I mistakenly got the wrong size.

Cancelled order with no warning and now I won’t have the furniture for my event.

Furniture was great-exactly as advertised and shipping was within the 6 weeks delivery window, also as advertised.

Sydney was very helpful

It was very easy to place the order with Bedroomfurniturediscoubts.com. Greg was the customer service rep who was very courteous and patient. Now waiting for delivery.

Sean was great help ordering the Chairs, excellent service for us
Thanks!

Sydney was extremely patient with us today, showing us different Furnitures and suggesting alternatives. In the end, we selected one of her choices which we liked.

Rep was quick and fantastic at answering my questions.

Greg was super helpful and answered all of my questions. He was extremely professional and friendly, too.

Walter helped me alot. Wry nice to deal with and prompt with answers. Thanks

Kate went above and beyond to help me get exactly what I wanted at a great price. She worked with me for two hours on a chat and done a spectacular job.

Great job by Kate fast knows her job thanks to Late I got what I wanted

I spent at least a couple hours ordering furniture today. Sean was very patient, helpful and called me back exactly when he said he would. Looking forward to the delivery.

Greg was very helpful. Quickly answered all my questions and provided details on shipping updates available. I ended up ordering on line but he also would have been able to take my order over the phone.

Sean was awesome. He helped me review my orders promptly, offered me the best discounts and was really attentive and understanding to my needs. I really appreciate his professionalism. Thanks Sean

I just had the greatest experience with your Customer Support Rep, Sydney! There are not enough good things to say about her. She was AWESOME!!!! Best experience I have had. If she had not been as super helpful as she was, I probably would not have placed the order. She made the difference. All I had to do was shop!