Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Customers express significant dissatisfaction with their orders, frequently citing issues such as non-delivery, delays, and receiving incorrect items. Many consumers report an inability to track their orders effectively, and some believe they may have been scammed due to the extended waiting times. Additionally, people have had difficulty contacting the company, with many reporting unanswered emails and a lack of response from customer service. This absence of communication has led to frustration and a sense of helplessness among consumers attempting to resolve issues with their orders, returns, or refunds.

Based on these reviews

Rated 2 out of 5 stars

Not soo good at the moment, ordered over 3 weeks ago, tracking stopped 8 days ago, tried to contact via order with reference order and tracking, 3 times so far, no response , and twice today, will I g... See more

Rated 2 out of 5 stars

Got the jacket ! Inside pocket zipper broken after a week . Not at all water proof had money in the pocket soaked, phone was damp not good

Rated 2 out of 5 stars

Ordered a jacket which in all fairness arrived without any problems and was great, however a few weeks later another parcel arrived which we had not ordered the company had taken over 100 pounds from... See more

Rated 1 out of 5 stars

A big wate of money I recieved the waterproof pants and expensive jacket, wrong colour and wrong size and crap product. Unable to return because they do not respond.

Rated 1 out of 5 stars

So I've never bought anything from BearSkin, but I never, ever would. YouTube has started forcing you to watch entire adverts with no option to skip, which they used to. Most are a few seconds, some u... See more

Rated 1 out of 5 stars

Bought some cargo pants then read trust pilot wish I had done before buying, luckily I paid thru PayPal pay in 3 got my refund straight away. Obviously do not buy from these scammers

Rated 1 out of 5 stars

WHY ARENT YOU ANSWERING MY EMAILS! WHY ARENT YOU ANSWERING MY EMAILS! YET YOU'VE SENT ME A BILLION PROMO EMAILS..... I've had to request a refund from PayPal resolution centre, becaus... See more

Rated 1 out of 5 stars

According to their website, they say they will send out another jacket if the one received does not fit. Stupidly, I believed them! I wish I had looked at this site before ordering from them. I hav... See more

Rated 1 out of 5 stars

Order a jacket, received the wrong item, no returns label. Have attempted several times to contact them via email - no reply. Left comment on FB asking them to respond and they blocked me. Have repor... See more

Rated 1 out of 5 stars

Placed order on 12/09/2024 I was suppose to receive order within 2 weeks before Christmas. It is now after Christmas and I still have not received my order or a tracking number. I did receive an email... See more

Rated 1 out of 5 stars

Ordered a hoodie over a month ago, nothing yet. Bearskin Tactical tracking is intentionally confusing because I discovered via their website, the hoodies are manufactured in China. I also discovered... See more

Rated 1 out of 5 stars

I purchased a jacket on the promise of refund available for 60 days . It was posted on 13/2 but the gift I bought wasn't even opened . Requested a refund. Ut they are not replying. Shocking custo... See more

Rated 1 out of 5 stars

Ordered the fleece hoodie and the rain jacket on 1 December, 2024. Never received a confirmation of the order or shipping notification. What I DID get was a charge to my credit card for $169.95 on 2 D... See more

Rated 1 out of 5 stars

Received the items which are okay but not worth the full price they advertise. At the discount price they show they are about right. The fit is larger than you would expect which is unusual because of... See more

Rated 1 out of 5 stars

Terrible service. I have an item that as gone missing in the post. They are almost impossible to contact. I have tried several times via there on line message for and not got any response at all off... See more

Rated 1 out of 5 stars

I order one (1) tactical hoodie on 12/8 for delivery before on 121/25. I received a text message with the order information and shipping address. My credit card was billed for the amount. I did not... See more

Rated 1 out of 5 stars

Emails unanswered. Sent wrong size tshirt. Returned for an agreed replacement or refund and have proof of delivery. Then it all went quiet. Have chased four times with no response. Might as... See more

Rated 1 out of 5 stars

Not received my order from a month ago, tracking is a joke. Did have an email exchange but now not responding. Not convinced item will ever arrive. Don't use them if ifs not a scam its a shamboli... See more

Rated 1 out of 5 stars

Do not, do not, do not use this company. If your reading anything above a one start, I venture to say the reviewer has been compensated one way or another. Unfortunately, the advertisement is amazing... See more

Rated 1 out of 5 stars

Ordered a jacket 3 weeks ago. Still not received it. Tracking is impossible. Sent 4 emails asking where my order is. No response. Absolutely atrocious customer service.

Rated 1 out of 5 stars

Has anyone got a real phone number for bearskin because 3 months in and still waiting for the cargo trousers ? Emails are all the same generic answers all the time !?

Rated 1 out of 5 stars

It's not particularly manly to be clueless about when you'll deliver something. Bearskin talks about being manly but doesn't practice it a very unmanly company.

Rated 1 out of 5 stars

If I could of given 0 I would have they are the worse company I have ever dealt with quick to take your money but then no response whatsoever they shouldn’t be allowed to advertise to rip people off

Rated 1 out of 5 stars

This company has a decent product. I ordered a Tactical fleece hoodie 4.0. It is an above average fleece. It does run larger than other companies that I have made purchases from, but I am going to... See more

Rated 1 out of 5 stars

Absolutely garbage ! We ordered 2 of these and they are horrible. They talk alot of crap about them being wind proof and warm and that is pure lies ! From the very minute I put it on and walked outsid... See more

Rated 1 out of 5 stars

I ordered a hoodie. Gave them my address and my money. They sent it to the wrong address that hasn't been used since 2010. They have not responded back to me their phone number doesn't even work anymo... See more

Rated 3 out of 5 stars

I WAS TOLD THAT IT IS WARM I LIVE IN MN ST PAUL COLD 25 WORE IT OUT WITH THE WIND NOT THAT WARM THOUGHT THAT YOU SHOULD KNOW GOD BLESS TOM

Rated 1 out of 5 stars

Baerskin made in China,simples. False advertising and misleading.Selling a so called premium product when the same shit coat is on tenu..

Rated 1 out of 5 stars

Placed order for 2 hoodies Dec. 3, confirmed. No shipping info to date. Holiday is over. Shipping in 10-14 days is a lie.

Rated 1 out of 5 stars

These people are scammers. They don't return calls or emails. I had to file a dispute to get my rain jacket after waiting for weeks.

Rated 1 out of 5 stars

Never got my order. It's 4 weeks. I can't even reach a live person. Their phone menu is worthless. Giving it 1 week before I file baby, and call my bank to get my mo ey back.

Rated 1 out of 5 stars

Would give them 0 stars if I could. Ordered over a month ago. Tried email etc several times no contact. Don’t waste your money appears to be a scam.

Rated 1 out of 5 stars

They don't answer at all. I have to return my jacket. As its too small. Funny they nag the hell out of u to buy. Once u bought. Then nothing. Very upset.

Rated 1 out of 5 stars

Ordered a month ago not arrived. One more week and will consider it a scam. Thought I was aware of scammers. Seems not

Rated 1 out of 5 stars

I’m all for discovering cool new gear, but Baerskin’s relentless ad assault has flipped me from curious to completely turned-off. After weeks of having their hoodie promos hijack nearly every YouTub... See more

Rated 1 out of 5 stars

The worst business ive come across ordered over a month ago and the fake ai customer service they use "MAJA"wont give u a real answer PayPal will deal with it now and get my money back

We perform checks on reviews


1.7

Bad

TrustScore 1.5 out of 5

49 reviews

5-star
4-star
3-star
2-star
1-star


Rated 1 out of 5 stars

A big wate of money

A big wate of money
I recieved the waterproof pants and expensive jacket, wrong colour and wrong size and crap product. Unable to return because they do not respond.

September 18, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Not bought anything, never going to...

So I've never bought anything from BearSkin, but I never, ever would. YouTube has started forcing you to watch entire adverts with no option to skip, which they used to. Most are a few seconds, some up to a minute, but the BearSkin advert is 3:46 long and I'm forced to watch THE ENTIRE THING and there's no option to skip unless I pay YouTube some money. But why does this company have to make such a long video that interrupts my 3 minute video with an advert that's even longer than the video I'm watching? Pointless and unnecessarily long and overly repetitive. Make you adverts shorter and you might get more custom.

August 31, 2025
Unprompted review
Rated 1 out of 5 stars

The worst business ive come across…

The worst business ive come across ordered over a month ago and the fake ai customer service they use "MAJA"wont give u a real answer PayPal will deal with it now and get my money back

July 11, 2025
Unprompted review
Advertisement
Rated 2 out of 5 stars

Ordered a jacket which in all fairness…

Ordered a jacket which in all fairness arrived without any problems and was great, however a few weeks later another parcel arrived which we had not ordered the company had taken over 100 pounds from my husband's bank count without our knowledge, we managed to get a return address as we were unable to actually speak to anyone but this parcel has now been returned to us

April 24, 2025
Unprompted review
Rated 1 out of 5 stars

Baerskin Hoodie – Hard Pass

I’m all for discovering cool new gear, but Baerskin’s relentless ad assault has flipped me from curious to completely turned-off. After weeks of having their hoodie promos hijack nearly every YouTube video I watch, I caved and ordered one just to see if the hype matched the noise. Short answer: it doesn’t.

May 8, 2025
Unprompted review
Rated 1 out of 5 stars

Absolute garbage

Absolutely garbage ! We ordered 2 of these and they are horrible. They talk alot of crap about them being wind proof and warm and that is pure lies ! From the very minute I put it on and walked outside the wind cut right through me and froze me almost to death ! I didn't get around to saying anything for a few weeks and they would not refund me for our jackets. Straight up bullsh!t. They never offered the rain coat when we purchased them either so thats even more crap. The commercials are all lies. This will NOT KEEP YOU WARM AT ALL !!!! BEWARE TO THOSE OF YOU THINKING ABOUT BUYING THE HOODIE FROM THEM ! RUN AS FAR AS YOU CAN FRIM THIS PLACE. I BOUGHT A REGULAR SWEATER FROM WALMART AND IT WAS 10 TIMES WARMER THAN THIS HOODIE. ABSOLUTE TRASH !!!!!!!!!

February 6, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Scammers

Bought some cargo pants then read trust pilot wish I had done before buying, luckily I paid thru PayPal pay in 3 got my refund straight away. Obviously do not buy from these scammers

April 4, 2025
Unprompted review
Rated 4 out of 5 stars

I am in my final stage in receiving an…

I am in my final stage in receiving an exchange in size Small for hoodie. All it takes is receiving a tracking number from Stephanie which I hope she reads this and expedites this final piece of the puzzle. Stephanie please come to my rescue

March 4, 2025
Unprompted review
Rated 1 out of 5 stars

I purchased a jacket on the promise of…

I purchased a jacket on the promise of refund available for 60 days .
It was posted on 13/2 but the gift I bought wasn't even opened .
Requested a refund. Ut they are not replying. Shocking customer service
Not worth buying even if products are good.

March 3, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible service

Terrible service. I have an item that as gone missing in the post. They are almost impossible to contact. I have tried several times via there on line message for and not got any response at all off them. The only way you can talk to them is via there chat system and I am convinced this is an A.I system. I keep getting a case number and told all is well with the delivery. I have noted several other reviews that have had the same delivery and communication problems with this firm. I would honestly say avoid this company if possible the products are good but the customer service is terrible

February 25, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Diabolical after sales service

Emails unanswered. Sent wrong size tshirt. Returned for an agreed replacement or refund and have proof of delivery.

Then it all went quiet.

Have chased four times with no response.

Might as well have set fire to the money. Avoid - there are better and more supportive sites that deserve your custom.

October 15, 2024
Unprompted review
Rated 1 out of 5 stars

WHY ARENT YOU ANSWERING MY EMAILS!

WHY ARENT YOU ANSWERING MY EMAILS!
WHY ARENT YOU ANSWERING MY EMAILS!

YET YOU'VE SENT ME A BILLION PROMO EMAILS.....

I've had to request a refund from PayPal resolution centre, because your client care team is not responding to my requests for a refund.

BEWARE PEOPLE, THIS COMPANY IS EITHER IN TROUBLE, OR JUST HAS TERRIBLE COMMUNICATION AND CUSTOMER SERVICE.

Purchased goods about 2 weeks before Christmas. Got a stupid Bro response, telling me your shipping in 7 days. 7 days past, no product. Sent email to request refund.... Tumbleweed, not a peep.

Had to (currently) going through PayPal to resolve. Wasted time and money. AVOID.

EDIT: UPDATE: Zero response from Stephanie or team at Baerskin hoodie. Had to proceed with buyer protection at PayPal. If I could give a minus star I would. Dreadful and appalling company.

Date of experience: January 09, 2025

January 9, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

They don't answer at all

They don't answer at all.
I have to return my jacket. As its too small.
Funny they nag the hell out of u to buy.
Once u bought. Then nothing.
Very upset.

December 22, 2024
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look