BBQ Barn Reviews 326

Amazing customer care and product knowledge.

I purchased a Grill Dome Infinity X2 in May 2024. I have had lots of use out of it since then and have generally found it to be excellent and a solid performing BBQ. This summer there were a couple of issues with it which I reported. John & Paul were so helpful and went above and beyond to sort it out advising that Grill Dome have an excellent warranty and that the issues although very rare were covered. They kept me updated and sorted it quickly and efficiently without any issues. I buy all my supplies from the shop in Sidcup and will continue to do so.

The service was excellent
I’m happy with everything

Well packaged and super fast delivery

Growing frustrated . Order process simple, collection swift. However, I have reported an issue with the item I brought and now communication is poor. As it stands I cannot recommend buying just incase you need after sales support. The item I brought is low value, but it’s principle of providing good communication and taking ownership.

I bought my bbq from bbq barn on a recomantion from a friend,my order was delivered within 3 days unfortunately I only got delivered an empty box,which as you can imagine was a bit frustrating but within 2 hrs I was speaking to the owner who said he would personally deliver my bbq 2 days later , it was a bank holiday weekend so didn't expect him to redeliver it so soon there customer service is great and recommend them very highly.

If you want a BBQ, this is the place!
Professional, knowledgeable and a great range properly priced. The team are enthusiastic and a pleasure to buy from.
We left having bought a BBQ I never dreamt of owning, so let summer begin!! TY Peter

Fast delivery and great product 👌

I was able to place my order then a few days later I was notified that you don’t post out of the UK. If this is the case why don’t you make that obvious instead of wasting our time?

Excellent.

A great shop a very knowledgeable staff. No over-sell. Just the information I needed to make the right decision. I can highly recommend.

Experience was great. The sidcup shop is well equipped and you can park behind the shop for collection. I made an online order for an ex-display item and the item was in very good condition and Paul has been super helpful in waiting for me to collect. Highly recommended. Thanks

Great product, quick delivery, perfect.

Wanted a kamado Joe 3 for a long time. Done lots of research but still wasn't sure. Luckily I'm only an hours drive from the Sidcup shop so went down to look at one.

Was blown away by the workers there and their knowledge and patience as i asked them a tonne of questions.

After leaving the shop I decided I wanted to purchase directly from them as its nice to know where your buying from and to have the direct contact for future purchases etc.

Hit the purchase button had an email confirmation and less than a week later had the delivery.

Even the delivery driver was great. Really friendly and give me some tips on setting it up.

5 stars all rounds.

Thanks BBQ barn, feel like we will be on first name terms especially with all the rubs and sauces you do.

Brilliant company 10/10

Infinitely helpful, old-school personal service. Couldn’t recommend more highly.

Amazing service as always very knowledgeable and provided excellent advice to what would suit me best and rapid delivery

We bought a Monolith Junior online. During payment a note of the bank came up that this could be a scam.
(never had this before) Still continued with payment and soon after got an email from BBQ Barn to confirm.
Never the less it kept me awake for two nights worrying…..🙃 Well I couldn’t do anything about it anymore so we had to wait and see. Than an email came with delivery day options.🥳 Delivery was spot on by a very accurate and friendly man. As soon he drove away we started unboxing and discovered that we got it with a frame while we ordered it without. Immediately phoned BBQ Barn and explained. Very friendly man promised to phone back after checking where it went wrong. Not long after he did phone back and a mistake was made in the warehouse. If we wanted we could keep the frame because swapping it would be more expensive because of we live in Scotland. We didn’t order a frame because we weren’t sure if it would be a sturdy or flimsy quality. Seeing it in reality it is a surprisingly reasonable sturdy quality. So we decided to keep it and are delighted with it.
BBQ Barn thanked us for our honesty to let them know instead of not informing them. Thank you BBQ Barn for everything and we would have given you 5 stars without the frame issue anyway! Would recommend your company to anybody.

Ordered online on Sunday. Delivered before 3pm Monday. Delivery was perfect. Excellent communication. We picked up our bbq with side smoker in the sale and got a great deal. The quality is fabulous. Just what we were looking for at a great price with excellent service.

Friendly, expert service